Purchased Data after assurances our device was compatible. The data wasn’t accessible and the help desk incompetent. Promised refunds on two occasions. Two years later still no refund. Don’t Buy
Purchased in March 2018 at Online for $63.00.
Where did my credit go?
I wasted a lot of money on this thing. I spent over $70 dollars and made 2 calls and about ten texts and my credit was gone. When others tried to phone me, the line was permanently busy. There must be better options than this.
Data good, voice terrible
Data was good through Europe with the exception of Santorini. Make sure you active your data plan because they will use your credit on data. Gosim sends you a text saying your sim has been activated but doesn’t mention you need to activate data separate to text and voice. I had trouble connecting through to 90% of European numbers - this took time to resolve which wasn’t ideal.
Purchased in May 2019.
Reliable and fast!
Very satisfied with the product. It served me well throughout the usage allowed and provided reliable connection even at the mountainous regions of Japan. The delivery of the sim cards were also on time.
Purchased in December 2018.
I bought the International Sim for a recent South-East Asia cruise. I was charged for messages which were never successfully sent. I had so little internet access I could not activate my data package. When I finally got some free wifi, I managed to get the data package activated. We were in Hong Kong, Taiwan, Vietnam and Singapore. The data only worked in Singapore. Very dissatisfied with the whole thing. Will never use again.
Works but expensive
Shocked when I found out it cost me 75cUSD /min to call in China (75cUSD to sms). Even charge 9cUSD to receive sms. At least it did work. Less value in using it these days as international roaming on ordinary Sims isn't much dearer (and free to receive sms), also free WiFi available in most places.
Rip off. Don’t waste your money
I bought an international sim from this company valued at $87. It was used up when I basically didn’t make any calls or texts or internet search. I sent several messages of enquiry and never heard a thing back.
Waste Of Money
Used this card whilst travelling around Europe worked ok for data for the first month.
Terrible for phone & message all calls are trunk calls you phone the number then you get a call back to enter the number again.
2 or 3 calls & your phone credit is gone.
Went to recharge after a month paid an additional $50 to reactivate, the message said the phone was already activated after a week they cancelled my sim saying the phone was never reactiveated & you must pay more money.
Tried to resolve this issue with customer service they just kept telling you must pay more money to activate card.
Don’t be caught overseas with this company you will be left with nothing.& held to ramsom on unless you pay more money
We've just returned from a 6 week trip to Scandinavia and used a Go-Sim card in Sweden, Norway, Denmark and Greenland. Apart from 2 occasions when the sim took a few minutes to connect it worked perfectly everywhere we went. In fact it was the only pre-paid sim we could find that would actually operate in Greenland and saved us a fortune there alone (wifi is about $11 per hour in Greenland compared to $26 for a 1Gb recharge with the Go-sim card). Download speed was always good and in some cases amazing. There is only one small limitation wi...th this card that we'd like them to address. Once you have an active data plan you can't add more credit until your plan expires, and their site doesn't tell you how much data is remaining. iPhones have a section in settings that tells you how much data has been used and we just used that as a guide so we'd know when a recharge was due. We received a text when the data pack actually expired and that helped too. Overall a very positive experience with this sim.
This is the worst network ever.They said 12$ plan for 15gb and now I had to pay 40$ .Was supposed to
Worst network with fake offers. I purchased a sim plan worth 12$ for 15gb and unlimited calls and texts but now after the payment they are asking 40$ and with no unlimited talks and texts. Better work on it
Travelling in South America
I just came from my three week trip in Chile and Argentina. I used phone service from Go Sim. Best score! I had coverage almost everywhere, signal quality - like at home! I highly recommend this company to all my friends. Very attractive price and excellent quality, my rate is five stars!
Helped save life in Ecuador!
Purchased Data Sim Zone C 500 MB for $65. as I was going for two weeks hiking trip to Ecuador and wanted to stay connected. Right from start, forgot to print my hotel reservation and remembered only the name of the hotel. In Ecuador, not many people speak English and pronouncing hotel name with my accent...No taxi driver could help me get there. Ohhh, I was glad to have my phone with me!
I got into my email to pull my reservation with hotel address and just show it to the driver!
In the hotel itself, NO free WiFi - internet costs $10 per day...
Slow and no support
I bought the 5GB China pack but when I got there, found myself limited to 2G speeds. I followed GO-SIM’s instructions to no avail. The online help form elicited no response and the IVR hung up on me when I tried calling the support number. On the plus side the rates were pretty good.
SIM expired with no warning
Hi, I used Go SIM for years & have been getting reminder message when it's about to expire. I was trying to use the SIM recently & realised that it has expired & the no. no longer existed. No email was sent advising that. I called customer service & they said it was their error & they would send me a new SIM asap & transfer the balance over. I called the next day to follow up 'cause I need the SIM to arrive in the next few days for my travel. A couple of phone calls in the last couple of days & no one could tell me whether it has been sent or not. I used to recommend GoSIM to my friends & families.. NOT ANYMORE !!!! Still waiting for GoSIM to sort out the mess....
The USA sim is marketed as 'unlimited data' for 4 weeks, but after 1 week I received a text that I was being 'throttled down' - even though I had only used it for web searches and Skype texts - no video or streaming. By the end of 3 weeks the service was down to a virtually unusable crawl. When I rang customer service, I was told that the 'unlimited data at ATT speeds' is subject to their 'Fair Use Policy' - the fine print that completely contradicts their false and misleading advertising.
No problems with us
We had a GoSim card a few years ago it did everything that we expected and never had a problem with it. We would use them again when we travel overseas.
Review collected in partnership with GO-SIM
Slowly deteriorating service and escalating payments - find another service
I've had a GoSim/ekit for years now. The reminder email has always been appreciated and I've set a reminder to make sure I make a call every three months. However, this time, somehow, it changed and I never got an email (although I've since gotten one that told me my number will go away). I HAD $75 credit on my account that they will not reinstate w/o buying ANOTHER $30 of credit. And their recharge website keeps refreshing to $50 USD! What kind of scammer have you become, ekit? I called customer service and they wouldn't give me any reins...tatement w/o purchase of another $30. With no plans to travel out of the country in the near future, I don't see what skin off their nose it would take to let me try one my time to get to my $75 of credit and let me make a call every month. Instead, they offer to yank my service. I suppose if you travel a lot and make regular calls you could use them, but, say goodbye to any of your money left behind - they will gladly lighten your wallet over and over again (and I haven't even spoken about the outrageous charges I got while in Indonesia - somehow the data roamed away all my credit and I spent $100 just to make a phone call). No, find someone else.
Thank heaven for the "Product Review" site - spent forever trying to get resolution direct - resolve
You have to use your service every three months so that your balance does not expire. Which I did. But on the day before I am due to travel, I find my balance has been expired. I contact them and get not much help. Various responses such as "they did not charge me" (!) for the text and phone call that I made to preserve my balance until my next overseas trip. "I did not make" the call/send the text. I have to "call back 10 hours later "(after I have left on my travels) USA time to speak to a supervisor. No they can not escalate my concern more ...quickly. I send them photos of the records on my other mobile to show the time and dates of the call and text received from my Gosim number. Then - I write a bad review on this site - and they re-instate my balance immediately. Thank you product review. Thank you Gosim.
A Rip Off
GOSIM website displays data bundles that can be purchased with the option to ADD TO CART.
Nowhere in the box that describes the 250 Megabyte Data bundle including MIFI Hotspot does it clearly state that the 250MB expires in 14 days. You have to scroll down further to discover this fact. So guess who got a real bad surprise to discover having ADDED TO CART and completed my purchase that when my device and SIM card arrived at my home in Australia I had only 13 days remaining in which to use my 250 MB.
I chose GOSIM in order to travel overseas. Now I have to recharge before I even get to the airport.
I feel totally RIPPED OFF and should have purchased TravelSIM.
Doesn't work in Thailand
I bought a data plan the day before leaving for Thailand. Tested it on my phone in my home town and it worked fine but could not get it to work in Thailand and all the while the credit wittled down to nothing as I kept trying with the roaming on. Don't buy this for Thailand
Questions & Answers
I would like to know how to email you. Customerservice@gosim.com has bounced back.
Does go sim work in russia?
Gosim works in Russia.
No I haven't been able to access data in Russia. Have only just reviewed this email when hooked up to hotel. Purchased more data when I left Scandnavia but havent had resounce from gosim about the Russian Access although before leaving Australia I was told it covered Russia
I'm using my sim card in another card and I need to review my text messages off my sim back in nov n dec of 2017 how do I do that
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