Did not work. Zero customer serviceWe have not used Go sim before. We’re travelling to Asia and wanted a physical sim with text and data. We were going to scatter family ashes so needed a sim to work. When we arrived no luck connecting. Tried contacting the company. No response. Tried again via chat function. No response. Emailed on return home. No response. Heading to Europe in 2024. We will not be using this company. Really disappointing. $91.00 gone. Show details
AvoidThe web site states their international sim works on cruise ships etc. Well they don't . I bought 2 of their SIM cards, specifically to use on a cruise ship and they didn't work. Seems that their help staff know this because they asked "who told me they worked on cruise ships?" I then directed them to their own website and they said it was a mistake and their web people would change the website. That was two weeks ago and still the website says works on cruise ships. In most ports, including Los Angeles and Miami I had trouble connecting to the landbased networks. Thankfully they have refunded my purchase price. Doesn't compensate for not being able to use on cruise ship as advertised. Beware.
TerriblePurchased Data after assurances our device was compatible. The data wasn’t accessible and the help desk incompetent. Promised refunds on two occasions. Two years later still no refund. Don’t Buy Show details
Where did my credit go?I wasted a lot of money on this thing. I spent over $70 dollars and made 2 calls and about ten texts and my credit was gone. When others tried to phone me, the line was permanently busy. There must be better options than this.
Data good, voice terribleData was good through Europe with the exception of Santorini. Make sure you active your data plan because they will use your credit on data. Gosim sends you a text saying your sim has been activated but doesn’t mention you need to activate data separate to text and voice. I had trouble connecting through to 90% of European numbers - this took time to resolve which wasn’t ideal. Show details
Reliable and fast!Very satisfied with the product. It served me well throughout the usage allowed and provided reliable connection even at the mountainous regions of Japan. The delivery of the sim cards were also on time. Show details
Pathetic serviceI bought the International Sim for a recent South-East Asia cruise. I was charged for messages which were never successfully sent. I had so little internet access I could not activate my data package. When I finally got some free wifi, I managed to get the data package activated. We were in Hong Kong, Taiwan, Vietnam and Singapore. The data only worked in Singapore. Very dissatisfied with the whole thing. Will never use again.
Works but expensiveShocked when I found out it cost me 75cUSD /min to call in China (75cUSD to sms). Even charge 9cUSD to receive sms. At least it did work. Less value in using it these days as international roaming on ordinary Sims isn't much dearer (and free to receive sms), also free WiFi available in most places.
Rip off. Don’t waste your moneyI bought an international sim from this company valued at $87. It was used up when I basically didn’t make any calls or texts or internet search. I sent several messages of enquiry and never heard a thing back.
Waste Of MoneyUsed this card whilst travelling around Europe worked ok for data for the first month.
Terrible for phone & message all calls are trunk calls you phone the number then you get a call back to enter the number again.
2 or 3 calls & your phone credit is gone.
Went to recharge after a month paid an additional $50 to reactivate, the message said the phone was already activated after a week they cancelled my sim saying the phone was never reactiveated & you must pay more money.
Tried to resolve this issue with customer service they just kept telling you must pay more money to activate card.
Don’t be caught overseas with this company you will be left with nothing.& held to ramsom on unless you pay more money
Worked greatWe've just returned from a 6 week trip to Scandinavia and used a Go-Sim card in Sweden, Norway, Denmark and Greenland. Apart from 2 occasions when the sim took a few minutes to connect it worked perfectly everywhere we went. In fact it was the only pre-paid sim we could find that would actually operate in Greenland and saved us a fortune there alone (wifi is about $11 per hour in Greenland compared to $26 for a 1Gb recharge with the Go-sim card). Download speed was always good and in some cases amazing. There is only one small limitation wi... Read moreth this card that we'd like them to address. Once you have an active data plan you can't add more credit until your plan expires, and their site doesn't tell you how much data is remaining. iPhones have a section in settings that tells you how much data has been used and we just used that as a guide so we'd know when a recharge was due. We received a text when the data pack actually expired and that helped too. Overall a very positive experience with this sim.
This is the worst network ever.They said 12$ plan for 15gb and now I had to pay 40$ .Was supposed toWorst network with fake offers. I purchased a sim plan worth 12$ for 15gb and unlimited calls and texts but now after the payment they are asking 40$ and with no unlimited talks and texts. Better work on it
Travelling in South AmericaI just came from my three week trip in Chile and Argentina. I used phone service from Go Sim. Best score! I had coverage almost everywhere, signal quality - like at home! I highly recommend this company to all my friends. Very attractive price and excellent quality, my rate is five stars!
Helped save life in Ecuador!Purchased Data Sim Zone C 500 MB for $65. as I was going for two weeks hiking trip to Ecuador and wanted to stay connected. Right from start, forgot to print my hotel reservation and remembered only the name of the hotel. In Ecuador, not many people speak English and pronouncing hotel name with my accent...No taxi driver could help me get there. Ohhh, I was glad to have my phone with me!
I got into my email to pull my reservation with hotel address and just show it to the driver!
In the hotel itself, NO free WiFi - internet costs $10 per day... Read moreand if you get it in the evening to send a few emails code is not valid in the morning! Used my phone and data during my entire trip - No problem all over the country. Last two days we attempted climbing Chimborazo, stayed in refuge at 4800 meters. Night before accent, serious storm took place. We decided not to clim but there were people who left in the evening to "Castle" camp at 5300 and needed to be evacuated. I was able to make a call to the park office to request emergency evacuation and ambulance. One of the guys taken down was already unconscious but still alive! Great product!!! Thank you!!!
Slow and no supportI bought the 5GB China pack but when I got there, found myself limited to 2G speeds. I followed GO-SIM’s instructions to no avail. The online help form elicited no response and the IVR hung up on me when I tried calling the support number. On the plus side the rates were pretty good.
Questions & Answers
I want to recharge data on a sim starting in +37. When I enter this number in 'Recharge' on website, it doesn't work.
Can I get Australian numbers??
We weren’t able to make or receive calls. Hi,
After we followed all the activation instructions and couldn’t get a line out we contacted the help team using a borrowed phone. The consultant confirmed... Read more
I would like to know how to email you. Customerservice@gosim.com has bounced back.
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