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Not the best option
Not instinctive to activate and not easy, nay impossible to check your balances. Verification process is cumbersome and does not recognise accurately submitted information.
system error in checking balance
No possibility to speak to a person on the phone and the online system rejects my PN as incorrect (It certainly is not incorrect). and now, due to too many unsuccessful attempts to access my card balance, I am blocked.
Scammed - There goes the decent Christmas Bonus
My partner got a card for his Christmas Bonus.
We went to use it as it expires this month
Well transaction didn't go through
Logged in to see that the payment was taken not long after card was activated
It happened 102 days ago. There is only a 120 day window to log a complaint.
The card expires in 5 days and only had a 6 month expiry
To top it all off they apparently won't respond for 10 WEEKS!!!
Impossible to use
Have tried to use this for so many online purchases, declined, declined, something wrong with your payment...goes on and on. Never works! Balance thankfully not stolen but how and when I will ever get to use is a mystery.
Have received three of these cards - none work
My daughter and I have received 3 of these and none work. My daughter is only 8 and 2 of these were her birthday present from a friend overseas. I try emailing and calling and can’t get through either way. I assume the cards are a complete scam.
Using gift card first time - no balance remaining
As the title states, tried to use the card first time, payment got refused
checked card balance and there is no balance remaining
dodgy transaction just 2 days after activation cleared the entire balance - what a scam
Totally waste of money. $ used by others before I activated the card.
Received as gift from employer. had issue with activation and submitted form to query. (there's no contact number) They came back and told me the card is already been used with $8 balance. (was$300). Unauthorised payments can just made by others before you even activated the card.
A deliberate scam
The cards are designed to be very hard to use which means that the money not used will go back to the company 'Universal Gift Cards'. The instructions on how to use them differs depending on who answers your email and some stores point of sale technology don't accept them. They need activating, they expire and the pin isn't needed. If you can persist (it took about 6 months and multiple emails to the company), I finally was able to use them - but each time, it took about 2-4 attempts at the register to do so.
A huge fraud
I received a Universal Gift Card, which I activated but have never been able to use the funds. I have emailed upwards of 5 times, with no response. An absolute fraud. I am still waiting for a call or email response.
Universal Gift Cards - do better!!
DO NOT PURCHASE (0 security....)
I had 2 cards given from my employer, both cards hacked over a period of 6 months and >$150 taken out
Only 6 month expiration
Has a very limited expiration on it of 6 months yet it doesn't tell you this on the email they send with the card. It actually says valid to 00/00 so I took it to mean it didn't expire.
Pretty poor considering consumer law for most gift cards is 3 years in Australia, but as this is through work it doesn't have to meet these laws.
I submitted a form outlining fraudulent purchases on my card weeks ago but haven’t heard anything back. There is no number to call and there doesn’t seem to be any action taken to get my money back. It will now run over the 21 days claimed to be resolved.
Received a grant for Motorsport and it’s all gone!
My son is absolutely gutted. He received a Grant to help him fund his Motorsport career and had been saving this money. We checked his account today and it’s all gone. Absolutely disgusted.
Waiting on response, lots of fraudulent activity on cards!
Insane amount of fraudulent transactions (from the US) almost straight away once activated the card! (I live in Australia!)...
My employer (multi-billion $ revenue company) uses this platform to reward employees here in Australia, so we're hopeful this is resolved painlessly so we can continue using them, and feedback will be shared.
After noticing the fraudulent activity, completed and sent all the requested forms off to get funds back (>$1000 in dispute), and have been advised enquiries may take up to 21 days to resolve.
I will keep users ...updated here on response times, given the unprecedented amount of 1 star reviews for this company (unfortunately) here in Australia. Of course, if it goes well and it is resolved quickly, it'll be reflected in an updated star rating and review as appropriate. Case Number: CAS-874295-X9J5V7
Customer service response time is in weeks, not hours. Money held is not secure
I was told that this card was used, but that use was not by me, or authorised by me. It took three weeks to to get a response to that initial message, I have now been waiting two weeks to hear back about my reimbursement, although the website says it may take ten weeks! The card expires in four weeks and I am beginning to be resigned to the fact that I will not see a substantial sum of money that I was given, due to the company not being able to secure it, and then not responding to messages.
To be clear, I have followed every instruction with ...
Questions & Answers
I submitted claim forms of fraudulant card debits to the value of $2816 and recieved an email from the disputes team (CRM:0225489) that the application was approved. However the refund upload on a new card was only $1049 with no explaination of the gap in refund. No reply to enquiry emails. Is this going to be rectified?
Fake Transactions carried on my card, i have been chasing the Universal GIft Card for a month now. they were supposed to come back within 10 working days of logging a case. Can someone please respond?
We're sorry to hear you've experienced a delay in response. ...Please could you respond to this message with your Case Number for us to escalate this for you? Kind regards, Universal Gift Card
My card is blocked due to entering wrong code number . My phone number is changed to 0424234479 . My name is Vivek Khadye I am a age care worker in Anglicare southern QLD, got a card from the facility as a gift due to working during outbreak of virus. Pls tell me how to get the authentication number on above mentioned phone number? Tnx
Sorry to hear you've experienced challenges using your card.
Please could you email our Support Team (email@example.com) with further details to assist you with this?...
Get an answer from our members and Universal Gift Card representatives
Universal Gift Cards, also operating under the name Corporate Prepaid Cards, produce many unhappy customers. One reviewer summarised the feeling well when they wrote, ‘This is meant to be a gift card but…it is a complete scam.’
The most common grievances were as follows:
- If you don’t register the gift card within the six month ‘activation period,’ the company cancels the card, and keeps any money on it – even if the expiry date hasn’t passed. For some reviewers, this involved sums of $500+.
- Reviewers reported bad and evasive customer service. They were charged money for making routine enquiries over the phone, such as asking why their cards were declined, checking their card balance or asking for a reactivation code.
A number of customers expressed a desire or intention to report this company to the ACCC or NSW Fair Trading.
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