Vax VX63

Wish I'd never bought it – I bought this to do quick clean ups in my living area mostly (I have 2 dogs, and I also have a corded, bagged barrel vac for more thorough, whole-house cleans). At first, it seemed ok.. However as time went on I began to regret my purchase: - it only sucks when the power head is on (meaning the attachments kit I bought separately for $70, to use… Read more

in the car, is useless). - the head gets clogged SO easily, and the whole thing needs to be pulled apart to clean it (by contrast, my other vac just needs 2 screws removed, and it unclips and opens). - the handle isn't very ergonomic and my hand hurts after using it for a few mins. - the powerhead died after about 18 months. I had a friend fix it, otherwise it would have cost more than it was worth. This seems to be a very common complaint. - the battery died not long after - the replacement is $165!! no thank you.

All up, I've had it less than 2 years and it's ready for the tip. I actually bought a second one for the office (it doesn't get much use so it's ok - for now) and I feel bad for wasting so much money on this dam Vax.

Owned for a year, so far it's been pretty good – We paid a very decent price for it and it also came with some additional accessories which have been pretty useful. It's lasted us a year so far and I'm pleased with its performance. The only thing I would recommend is the motorised head should be easier to maintain (but apparently that's only for the more expensive models) and the filter could… Read more

have been a HEPA filter. Not as powerful as a barrel vacuum cleaner but still does a good job of picking stuff up.

Good suction, but design sucks – I have had a few handheld stick vacuums over the years so I knew what to expect performance-wise. The suction power is reasonable (for this type of device), the motorised floor head does help with general performance. Overall it works pretty well on our (tiled) floors. Battery life is very good, the dustbin is easy to empty and the filters are… Read more

easy to remove for cleaning. It's very easy to maneuver around and the balance seems pretty good.

Downsides include the weight - it's a bit heavy. It's also a bit noisy - especially the motorised brush head. And the wall mount is best described as rudimentary. It's essentially just a hook that you hang the device on. The charging port is in a particularly awkward spot - underneath the device when it's hanging on it's wall hook. (It doesn't have an integrated charging port built in to the the wall mount like other more expensive vacuums).

Probably the worst part of the design is the motorised floor head. In order to remove and clean the motorised brush (something that needs to be done fairly regularly), there is no quick release mechanism - you have to undo three screws with a screw driver to remove it. Tedious!

For the price this vacuum's performance is good, but it's design and ease of use are very ordinary.

Failed just outside warranty period – Only worked well on carpet-hopeless on wooden or linoleum floors. Hardly ever used but it still managed to fail just outside warranty period. Definitely will not buy another Vax product. A couple of months ago thought I would try and repair it myself, pretty good at dismantling, repairing and re-assembling most anything: Could not fully… Read more

disassemble the head end so suspect Vax glue some parts together (not alone, Apple glue everything they can to ensure you don't repair but buy new - I have 11 Apple Keyboards, 7 Mice, 1 Trackpad, all failed - no warranty support (just like Dell also), but back to the VAX63, only parts remaining, the drive motor, the aluminium tube and drive belt, may come in useful for an Arduino, Raspberry Pi or PLC project. Very disappointed!

Battery died faster than expected – Advertised as 'lasts 400 cycles' which is not true. Warranty already over and battery died. Agree with the rest, brush head needs dismantling to remove tangled hair. Run time could be greater, looks great in shop but believed that Australian product suits Australian home. On the plus side, cannister is easy to empty and price is not as high as Dyson. Regret not going for xiaomi Show details

Very difficult to clean, gets easily obstructed – The hand held bit of it is ok and performs well. Battery life is really good. However, the brush of the stick head gets stuck with tangled hair after just one time of use. To remove and clean it I have to unscrew the unit, which is bad. I also don't like that the charging station is just a plastic bracket with a loose hanging cable, so instead of… Read more

just placing it on the unit I have to connect the dangling cable, other vacuum cleaners have solved this much better by having the connector in the bracket. So, I wouldn't buy this unit again.

Power head is a big problem – I purchased VAX VX63 pet pro vacuum cleaner. Worked well but within 12 months powerhead stopped working. Got replacement under warranty and once again just over 12 months same problem. Contacted seller, service agent and VAX and made to run pillar to post. Called customer service who recommended purchasing new head straight away. Very bad product. Don't recommend buying to anyone Show details

Avoid buying at all costs.. buy something else – Purchased this vacuum to replace my old and cheap Black & Decker Dustbuster but after the first time using it, was sorely disappointed. Don’t get me wrong, the first two times I used it, it was good (not great) but since then, it’s either lost suction or something has gone wrong (Good Guys won’t refund as it’s been used and not in sellable… Read more

condition!). It will only “work” now with both the booster and brush head switched on but it’s far from its first performance. It’s a poor design.. brush head gets tangled up quickly, the dirt compartment is small and is prohibited by its big filter, the stick is an odd shape and constantly gets jammed and it’s somewhat noisy. When I try to use it, I’m so annoyed at myself for purchasing it and end up using my old vacuum.

Honestly, spend more and get a better product. This vacuum is plaqued by a very poor design.

Power head issues – Just inside my warranty period the powerhead started screaming like something was stuck in it. I removed the roller and cleaned it but the situation did not improve. I contacted the retailer who kindly replaced the whole unit but now just over 12mths later the same thing has happened again to the replacement. Although the unit is new this is… Read more

not covered by the original warranty so once again I have a cleaner without a working power head. My choices are to replace the head for around $150 or buy a completely new vacuum. I'd love to know if I am just really unlucky or if this is a manufacturing fault.

I had high hopes for this product but have been a bit underwhelmed by it on the whole. Good but not great – Only had it a couple of weeks so far. Battery seems pretty good. Suction is OK but not great. You need Boost Mode and Brushbar on for effective cleaning which reduces battery life considerably. The Brushbar gets tangled in hair very quickly and is not the easiest to clean. Dust cannister is quite small and needs to be emptied often. Dust gets… Read more

stuck between filter and plastic outer housing and the gap is too small to get fingers inside so you need to use tweezers or similar to clean it.

When you hang it on the wall bracket, the charging socket is on the underside at the rear making it really difficult to plug in the cable! What were the designers thinking? It would have been so much easier if this was on the top.

The accessories come with a storage bag which is OK but it would have been nice to have a wall bracket or even be able to clip a few of the more useful one to the stick cleaner itself.

In summary, cleaning with this product is quite quick and easy and fairly effective, But the mediocre suction, the Brushbar tangling and the small & difficult to clean dustbowl make the overall experience just average. I would not recommend but would also not deter somebody from buying this as long as they know what they are getting. I got it at a good price and got the additional tools thrown in free.

stopped working after 4 months – At first we were happy to have our first cordless vacuum and found it useful for 20m battery time. kept its filters cleaned all the times but now its suction is stopping after 30~90 seconds of operation with ample battery power still available and brush head running. paid $233 on catch.com.au but overall disappointed with the product. they are… Read more

asking to take it to repair center and that I will do but I would prefer to get a refund.

Vacuum function is not good by it self, works better with brush head ON only.

Should have spent $200 more for better product.

used on wooden floor and rug only.

Do not recommend – The vacuum was really good at first. However after a couple of uses the suction became terrible. The brush head has to be on all of the time for it to pick anything up and even then, bits seem to just sit in the tube/head so when the power is turned off it just falls back on to the floor. To say it is supposed to be a vacuum made for pets i would… Read more

not recommend. The brush head is a pain to remove to clear the hairs. I don't even own any pets (or have children) and it doesn't do a good enough job around my home.

Broken pipe like reports from others – Used on timber flooring only. There are cats in the house but our robot vacuum looks after that very well. This VAX was used for occasional spot cleaning and a set of hardwood stairs. Like others have reported, the reinforced plastic hose which connects the head to the shaft has split. It is out of warranty but has only been used sparingly… Read more

throughout its short life. The head does tend to clog up, requiring it to be dissembled to clean. Annoying but not a show-stopper. The next vac one won't be a VAX.

Useless – Do not buy this product, it's suction power is atrocious and it says it's for pets but the minute you clean dog hair up it clogs. The brush that spins inside is so hard to clean but you can't vacuum without it. The vacuum always has to be used on boost mode otherwise the suction isn't good enough so you chew through batteries. Used on carpet and tiles. No Good Show details

Hose on head split twice in just over a 12 month period – Nice when it works for a quick clean but not a patch on the $80 plug in vac from kmart for results. My biggest issue though is the head. Hose split once under warranty. New head issued and hose split again but this time just outside of warranty. Wouldn't buy again Show details

Can not recommend – Used on tiles and carpet. In the first few months it seemed fine, did the job but then it stopped working. The head was replaced and then it started making this loud awful noise. Back for repairs and another head replaced it is still the same. Stops working every few minutes. In the process of trying for a store credit to buy something else. Show details