Terrible Rewards | Locked my account | can't find flights
- Terrible rewards program with little to no useful "deals". BP is moving away soon so no point in me keeping this membership.
- They locked my account after writing my password wrong three times. Then, when I couldn't answer their security question I had to call them and they asked me to email them my driver's license or passport and that it would take 5 business days to recover my account. Are you serious? Is this a joke? Why are these companies using "security questions" as a way to recover passwords?
- Impossible to find a good/decent flight using only points.
1/10. I'll be moving away from this TERRIBLE point system.
NO points from other airline partners except for Virgin Australia
I flew with other airline partners which could earn points showing on the Velocity website, however, ZERO points at the end after several months, even I claimed online by myself. What's going on?
If customers could not earn eligible points from those airline partners, just move their logo from the website, don't mislead customers.
Can't seem to get my points....
Registered a temporary card and have used BP fuel on at least four occassions since and swiped the card. A month has gone by and still no points showing. No real contact details on their webpage but only a feedback form. Have filled this in over a week ago and no return reply. Awful service; no wonder BP is ditching them.
Poor program for redeeming points
Tried to book a rental car using points and kept getting an error message. When I rang to resolve issue I was transferred to several different operators who obviously follow script and do not have the tools or authority to resolve issue in any meaningful way. Very frustrating and opaque process, and still did not mange to book a car redeeming points after an hour on the phone with the operator finally saying we had a hit a wall and hecould do nothing more to help me
Do not trust their program and their partners. I was introduced to E-rewards, a survey website. I did many surveys for months and saved bunch of rewarding points in my account. Then, E-rewards deactivated my account for no reason. I asked for the reason and the evidences for many time. But they ignored. Since E-rewards was introduced by Velocity program and the points could only be redeemed to Velocity points, I contacted Velocity and got the same result. It is a definite scam.
Not a great program
A Platinum member for 10 years; still cannot upgrade using points to Business class for the past 3 years, and a loyal flyer. When I questioned why I have not been upgraded in the past 3 years, the lady on the phone was very condescending, unprofessional and contradictory – an unpleasant experience. I asked her to ‘think about the program’, and the reply was what do ‘YOU’ think should happen. She subtly suggested that I change airlines. Will go back to Qantas.
Expired points and misleading emails
Virgin sent an email 30 days prior that says my points can be expired then 2 days after expiry dates, they sent an email to wish me happy birthday with all my points still intact. I read the email and thought i will wait another week to spend on the discounts they offer for my birthday. Logged in then and found zero points. Called and emailed them, took forever for them to get back to me and didnt reinstate my points. I found this to be misleading. I will never fly virgin or collect their points anymore. I lost 200k points! What a joke virgin
Status rrewards a joke
Booked business rewards using points and pay. You receive zero flying and Status points by booking this fare. The points used are obviously given a monetary value or they couldn't come up with a value for the flight. Yes it's a discounted fare but why not give a reduced points/Status earn percentage instead of zero.
Status rewards policy is a joke and you will eventually go backwards.
The status rewards policy is that accrued points drop off after 12 months. So if you’re a regular flyer like myself, you lose points as fast as you earn them. Where’s the loyalty on Virgins behalf in that policy? What’s the reward for frequent flying? None after the first 12 months. They suggested I take some international flights to get more points. Then I would lose big next year. It’s a complete joke and not worth the effort in the first place. Other airlines offer much fairer system.
Extreme tactics to avoid awarding points
I bought from a partner through the Velocity website. Points were not awarded so I had to submit a claim for missing points. Despite the fact that I filled in all the data and forwarded my invoice with my initial claim, I had to respond to a further four requests for the invoice to be sent through in different formats ... it had to be attached to the email... but not in that file type....The number and type of excuses for not awarding the points became funny. They did everything short of asking me to cross stitch the invoice onto a pillow for them. I got the points in the end through sheer bloody mindedness but wouldn’t bother again. Lesson learnt Virgin.
don't book a holiday with them
booked a package weeks ago never got my 4900 points been on phone for hours over the last few weeks they all blame everyone else finally was assured I would get it resolved and nothing .just ignored why send out emails promising points if you book then don't give them .would have booked elsewhere probably cheaper ..never again Velocity
Kept getting emails threatening me that my account would be closed due to “inactivity “ even though we have taken 5 international trips this year with virgin......
Hopeless overseas call centre wanted me to get my SIX year old to call and verify his account . Utter rubbish. Won’t bother with virgin again.
horrible and time waster
I have a velocity card with about 200,000 points to use. I used twice at BP stations, then always declined after. Velocity gave me another card to use, but then again declined with reason insufficient fund even I checked my account and see the points are still there. I ended up paying more for petrol as PB is the most expensive station.
Very frustrated and time wasting promotion.
They made it extremely difficult to gain status credits
I’m very frequent flyer with virgin domestic due to work. They have made it so difficult to gain status credits that it’s a losing battle to maintain gold status or even gain it in the first place. I vastly exceeded eligible sectors by a factor of ten but still need tons of more points to achieve gold , the status points only valid for a petty one year which means your always losing points every month it’s a losing battle. Not worth it
They promise lots and delivery agony!!
I have recently been downgraded from Platinum to Gold status. The first time I knew this was when a new Gold status pack arrived at my home. Now under both Platinum and Gold status, you have the hire car privilege, there is no difference for either status. When I received my new Gold pack, what I did not know util much later was that Virgin cancelled my hire car privilege with Europcar.
Well, it was only when I was trying to book a hire vehicle that problems occurred, I still had my Europcar membership card. I tried to log into my Europcar acco...
Do NOT trust this scam - they SUSPEND your account nilly willy ... to stop you earning points
This is a scam and should be banned in Australia.
They suspend your account and forfeit your hard earned points when they realised you earned too many points. I would not use them, stick with Qantas FF program instead.
Refused Xmas Bonus - Claimed Offer not Activated (but it was)
Thank you for contacting us about the Christmas bonus offer on behalf....
As per the Terms and Conditions, to be eligible for the promotion, members must successfully activate the bonus Points offer online and earn Velocity Points between 20 November 2018 and 08 January 2019 (Promotion Period) with three (3) or more Participating Partners.
I understand he was able to transact with more than 5 of the Participating Partners during the promo period however after further review, I found that the promotion was not activated on his account.
As much as Id like to, we cannot honor his activities for the bonus Velocity Points.
Virgin E-Store unreliable ...
I was excited when Virgin E-store were offering 10 points per dollar when purchasing a Lenovo laptop computer. I went through all procedures accurately only to be told weeks later by E-store that my purchase was not eligible. Correspondence ensued for about two months and everything seemed hopeful. Then, despite providing all the requested evidence, my claim was again rejected. The reasons given were not only inaccurate but also confused. My perseverance paid off however and eventually all eligible points were correctly credited. It's unlikely I will use the E-store again as a result of their unreliability.
- Verified customer
Velocity and virgin are very deceptive
During the Christmas period velocity offered a Christmas points promotion where users had the opportunity to earn up to 10,000 bonus points for 5 different merchants. It meant that you had to shop or use certain services within the time frame. Some of these places I had not heard of but gave them a try. I purchased on the velocity e-store (eBay) multiple times, transferred flybuys points, Sendle parcels, onsport and autobahn. This meant that I would have the required 5 shops for the 10,000 bonus point. I received my individual shop points for t...he e-store, flybuys and Sendle. I did not receive my individual points for autobahn or onsport. At the time on sport had an extra promotion of 15 points per dollar also. I have not received my bonus points at all. In total velocity owe me near 10,500 points from this promotion. My partner was with me when I made the online purchase and we were certain to enter the velocity number when using each service. Three of the retailers we were using for the first time. I contact velocity customer care who said to email my receipts to retro claims. I did as requested and provided the evidence of tax invoices to velocity who stated that they do not do retrospective claims for Autobahn and that I will not get the points. They stated I did not provide the velocity number despite myself and my partner witnessing it and it still displaying in my Autobahn account. They state that with the onsport points I have to contact onsport directly. I will now be lodging a complaint to the department of commerce due to the conduct. I was a very loyal Velocity flyer and Virgin customer and advocate for their services and was going to fly our big family to Europe in the middle of next year. Once the department of commerce finish with my claim I will be cancelling all 8 of our family memberships and take our business to Qantas.
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Questions & Answers
Please tell me how to delete and unsuscribe as they dont listen to my unsuscribe notices
The simplest way would be to click on an 'unsubscribe' link on one of the many numerous emails they send you.
They truly are an awful company. I filled up at BP three times and have NEVER received any points for them. No wonder BP are dropping them in 2020.
I have tried week after week to unsuscribe ,nothing just the usual email bombardment,every second day any ideas .as i can't list a reveiw bagging this crappy site?!?!?!
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