Velocity Solar

Good sales pitch and products used but poor installation – Velocity have a good reputation and I was referred by a friend who had a good experience so was not expecting issues. Sales process & clarity was good, quality products used and good options offered. Installation experience has been very poor though. 3 visits taken to install, the first two they were only able to do some work due to weather(not their fault) however this highlighted some serious concerns with workers and workmanship. First visit had 6+ staff turn up on a wet & windy day, no external work could be done but they did install the inverter on the wall in the garage. Only 1 or 2 people needed however 6+ people used my garage as their break room for half a day enjoying themselves. Second visit they turned up unannounced to install the mounting hardware on the roof, lots of people and noise again but could not finish the job again due to wind. Third visit they finally finished but not before enjoying themselves video calling their friends multiple times while lying down on the roof, checking what was inside my car while in my garage and managing to let one of their company vehicles roll down the hill outside of the house and end up in my neighbors front yard. Upon inspection of the roof after they left two of the roof screws had been left out when they removed safety rails and other screws had torn rubber seals from being overtightened.

Overall a very disappointing experience - stay clear and find someone you can trust in your home as I certainly don’t trust their installation crew! Their high cost compared to other installers is also an indication of poor efficiency rather than the quality I was hoping for.