Web Support Right here in Australiain-house service right here in Oz. No spam hawkers when I register domain names and just good old fashioned customer service
Its a premium service with low prices - you wont regret making your next website home at their serversI have been with VentraIP for over 6 years (I lost count). I can tell you with complete honesty that these guys care about their customers and their support is top notch. I dont have a single bad word to say about them. *I am NOT and employee of VentraIP nor do I know anyone who works there.
Simply the bestI've been with VentraIP for years. I was referred to them by technically savvy people as one of (if not the) best domain provider and webhost in Australia. After 9+ years, with many domains, on one of their cheapest shared hosting plans, and minor equiries or needs every few years, I've never once been disappointed by them. They always meet but almost always exceed any reasonable expectation. Today I had a great example of how they exceed any reasonable expectations: I sent a ticket at ~5am on a Sunday with a technical question that was not the... Read moreir responsibility to solve in any way. Not only did they provide an answer, they made the technical changes for me, saving me hours of time, ane likely money for an IT Professional. The issue was relatively simple for someone who knew what they were doing, and who had access to my account, but for me to do it, or even to organise an IT professional to do it (provide access, explain the problem, ensure they did it right, etc), would have taken hours and cost money. The response came through within 1 hour, and the tech did the change for me, while also providing links to guides on how to do it in future myself. VentraIP have always been like this, super helpful, quick responses, great systems, on the rare occassions I've needed to contact support they always go above and beyond and are super fast to respond to any issues that might result in down time for your services (even when those issues are created on my side). And, while they're not the cheapest, they are by far one of the best value hosts both nationally and internationally. It's hard not to be a raving fan for companies like this, they're rare and they deserve recognition and your business. If you want brilliant support and servcies, with low prices, VentraIP. I sound like an ad, but it's just facts.
Exceptional SupportSupport at VentraIP is magnificent, I had DNS changes and support (Rob) did them for me without me even having to ask. Wonderful effort.
Nice and Reliable serivceVery nice and helpful service all the time. Helped me to resolve the issues.
A good experience not just a cheap experience!These guys were well versed in the services they provide and the courtesy shown to me - could not fault the service provided.
Great experienceSo far we are loving VentraIP's hosting. The speed's great and the support is top notch. I highly recommend.
Great service and worth the priceI have been a customer for the past year and the service and responses to questions have been fantastic. I have been helped out of numerous jams as well as had a few major/minor changes and reverts and Ventra staff have been supportive and helpful at time walking me through different processes. I highly recommend them for anyone looking for Australian based service and hosting.
Speedy ServiceWe had an issue with SPF/DKIM and these guys responded to the e-ticket within a couple of hours on the standard wait time and it's great that they have the ability for a few dollars to escalate things. This issue involved another ISP and they took nearly two days to respond. Highly recommend Ventra.
Consistently Great ServiceI've left a 5-star review previously, but thought I'd add another one since I've just had my questions resolved easily, quickly and completely! It wasn't a problem with my account, I was asking for technical info on how to go about something. Prompt response with the info plus an explanation of how to implement.
Well priced, local hosts, and good supportNeeded a quick migration of multiple domains and email away from bluehost, job was complete on their end within 2 days. Support is decently quick even on a lower tier plan, and very helpful.
Excellent cost & service. Extremely helpfulEasy to deal with, lots of available services. Can start with basic and upgrade as required. no pressure to take more expensive bundles, from the beginning. Excellent partner for SME businesses, as well as larger organizations. Support team very quick to respond with relevant and effective solutions. Thank you very much Show reply
Very HappyMy first time setting up a personalised Mail box and domain. I'm very happy with the results. Show reply
Always very helpful professionalsSupport team are all very helpful and patient with me. They understand my problem and stay aside until solved. They provide the details of the problem what caused so I can take the information further if required. Their platform/website is very easy to use. Easy to start asking questions and easy to find what I need. No bells and whistles and well organised. Show reply
Best support experience I've had with any tech companyI have consistently had positive experiences with VentraIP's tech support.
They take the time and read and understand my questions, so that their answers are completely relevant to what I am asking.
They have always been cheerful and polite with me, and helpful, offering to do the tech things for me if I need extra help, or giving me screen shots and detailed instructions if I want to try making the changes myself.
In the 3 years I have been using VentraIP, I have never had a bad support experience. Show reply
Questions & Answers
Does ventraIP do the .com emails/domain hosting?
Hi Vivienne, we certainly do! VentraIP Australia offers cPanel Web Hosting (which comes with built-in email functionality at no extra cost) as well as standalone Dedicated Email Hosting, both of which... Read morecan be used with .com domains. If you're interested in finding out more or would like to get a price breakdown, we recommend sending an email to email@example.com, which is open 24/7. Cheers!
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