1,922 reviews
AI reviews summary
Pros
Verdict
VentraIP Australia is highly regarded for its local, human-centric support and reliable hosting services. Users consistently highlight the patience and expertise of the technical team in resolving issues efficiently. While a few isolated reports mention server stability or billing disputes, the overwhelming majority of experiences are positive across domain and email management.
My problem was explained and sorted out quickly. I don't understand how/why the Hosting for my website was set up the way it was, but it has been sorted out now and I understand the processes better. Thank you.
Sorted! Just advice for new customers, PayID isn't instant for some strange weird reason. Use your Credit Card! Even though it says pending in your bank, it shows Paid at VentraIP! Woohoo! The Customer Service Was Excellent. Very Fast And Friendly! Highly Recommended.
I spoke with Josh from your Company who was extremely helpful and professional in resolving the problem I had with signing into my Microsoft Outlook account. It was a pleasure to have such excellent service from your Company. Thank you for selecting and providing us ,the consumer, with such first class staff like Josh.
Reviews with attachments
Hi everyone, you can trust the truth and word of an Earth Angel! I am absolutely so grateful to have been guided to moving all 4 of my different businesses websites to VentraIP as I was very frustrated with Site123. I wanted to bring home my hard earned money and support Australian business. I searched Australia wide and did all my homework to… Read more
compare them. I test ran the service quality with lots of questions, bit the bullet and purchased the 10 website package, I have now revamped 2 of my websites, and built 2 new looks on my other businesses. I love having the control over my own work and ability to work faster than a web developer/designer who is not in my head to see what I want and speak as I do. I highly recommend this company without any doubts. The communication is fantastic, the help is fast and always results in exactly the guidance I needed to continue. One two occasions now I have had matters escaleted to a ticket and each has resulted in completion of fixing the issue within a few days. I am still working on my favourite website if you want to check it out www.earthangeltracey.com Yes I was sent this link to provide a review with the opportunity to be in the draw for a $50 credit win but I had already applied a week ago to become an Affilate based on my own experiences of this awesome Aussie Company. If I had my appearance ready for a video I would have created one, but it's the working at home with no online client video conferences day so I am not of greatest appearence.
Very happy to take advantage of this deal. $10 for 1 year is as cheap to as it gets. I now have a domain with .au on the end.
Moving to VentraIP was a smooth and reassuring process. Their communication is friendly, direct, and they feel approachable. The technical guides for customers, online support, staff's technical skills, their well designed customer portal, and the pricing plans available, is all a world away from my previous provider and I wish I'd had the… Read more
confidence to move sooner. The sign-up process, transfer of my domain name, and creating DNS email forwarding was all made clearer by helpful documentation and online chat, tech, and phone support is available. The service has been reliable. Online chat was effective, and a Technical Support e-ticket was able to respond to queries and provide support I requested within 24 hours. VentraIP offers a myriad of products, and support to customers at all stages, and they don't price out individuals in favour of larger customers or other reasons. I wish I moved away from 123reg 3 years ago.
Fast & accurate support when you need it most! I created my VIPsite on the incorrect domain inside Ventraip, they were straight onto fixing the issue for me and migrating it to my proper domain. I'm extremely technically challenged, and starting a small business on my own is difficult enough, but the local team at Ventraip, have always helped my through... I wouldn't trust my business with anyone else
I recently registered more than 100 domain names through VentraIP and was very pleased with the experience. Kain, the representative who assisted me, handled much of the registration process efficiently and helped identify and secure several domain names that were important to my portfolio. His communication was prompt, professional, and made the… Read more
entire process straightforward.
Based on my experience, VentraIP provided reliable service, knowledgeable support, and a smooth registration process. I would confidently recommend them to anyone looking to register, host, or manage domain names.
Thank you, Kain and the VentraIP team, for your assistance.
Thank you for helping to set up a sub-domain on a Sunday afternoon. Great to get a helpful technician, who calmly and clearly guided me through the process. This is typical of the service I've received from VentraIP over several years. Thanks, guys!
Luke was patient, empathic, held my hand, and I felt confident all the way through, despite being terrified when I phoned.
Great platform for building your own website with your own domain at Ventraip. Give it a go.
Latest follow-ups
wanted a faster service to load my books..........your computer is very fast 5-10 seconds......... mine is very slow 1-2 minutes......your staff are very helpful and I have no complaints......many other companies are using AI .....Keep up the good work
Follow-up · Happy with Ventra IP service.....the tech people are very good as I am 74 years old and pretty hopeless with anything to do with websites
Find out how VentraIP compares to other Web Hosting Providers
Know better, choose better.
Quick and efficient service. Highly recommended provider. Many thanks again.
Follow-up · Still quick and efficient service. Highly recommended provider.
I love dealing with the Team at Ventra IP I spoke with Josh today who is lovely - but you all are!
Follow-up · Today I spoke with Daniel and once again service was exemplary! I’m a very happy client. Thank you!
In-depth reviews
Due to a minor oversight on my part with a mail filter, I missed my domain renewal with another provider. It was still in the grace period, but they demanded over ten times the normal price to put it back on line. With the help of VentraIP, I got my domain back at the normal renewal price. The domain was originally with Google Domains (which were… Read more
quite good) which was then sold on the Squarespace (who were not) & who effectively delegated to another (internal) registrar who charged way above the going market rate. VentraIP also manually fixed some of the DNS records (DKIM related) and made everything work smoothly again. The gap between the quality of service of VentraIP and everyone else is so large that I cannot imagine why anyone would use a different registrar. The thing that astounds me is that VentraIP deliver that level of service whilst being amongst the most competitive price wise, and that is before even accounting for your time, stress, and the run a round that many other registrars put you through. Simply the best.
VentraIP are a one-stop shop for all website and email hosting needs (with way more than just the basics available). Being based in Australia (with servers in Australia) is a huge plus for me, especially with all the things that happen with overseas hosting and server hacks. For the Tl;Dr things I love about VentraIP - Extremely… Read more
competitively priced (even cheaper than the big names everyone knows)
- Top Tier service, despite the amazing cost, you don't get average service, Ventra clearly care about their customers
-They speak to you in a language you understand (you literally can say if you understand IT language or not when chatting)
- They are entirely Australian based, their servers, their staff, keeping our economy running instead of sending our money offshore
For the longer attention spans;
If you were to go through any of the "big name" companies for webhosting/domain names etc, all of their servers etc are overseas and they don't care what happens with your web needs, as long as you are giving them money, VentraIP are not at all like them!
They are extremely competitively priced (even better than the other companies!), but don't let the cost fool you, the service you receive is top-tier. I truly am blown away by the service I have received so far.
I would have been fine with average service TBH because my website will stay fairly static; but the chat I had before I purchased anything was fantastic and the team member spoke in an easy to understand way (not IT language) despite being a technical question. The service I receive is champagne level, on a goon bag budget. The two times I have needed assistance since purchasing (being a complete IT noob) the team have been extremely helpful and done things for me and explained in a way I actually understand.
If you open a chat with them, you initially talk to a bot but ONLY to tell them what you need help with which is to be connected to the right person that can help you, once you say what you want, you are connected with a real person, based in Australia.
As recent as 6 months ago, Service and support from ventr ip was fantastiuc, today, after spending 30 minutes on hold,m i was told 'there is nothing wrong' when there is an ssl issue, whgere foirtiguard do not accept all ventr ip ssl certificates, rather than fix the problem, they argued that it is not 'their' problem becausze they can see the… Read more
site, just noi one using fortiguard., What Is this about?
their response
I do apologise, Paul. I am able to access the website, and so are more colleagues, and the correct SSL is being applied. Our team will investigate why you are having this issue
You can email customercare@ventraip.com.au to leave any feedback so we can improve in the future
My Site...
This server could not prove that it is hrcaresolutions.com.au; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection.
They say its 'My Problem'
What a slip from a company focused on supportying the industry to be justr a money grasbbing useless domain reseller. bad choice ventr ip.
Positive reviews
My email quota was full and i needed advice as to what product to use etc. Zack was awesome, he advised the best method to save me money and also time from not having to do unnecessary admin to set it up. Further, he advised due to the length of time I've been with the company that I'm eligible for some discounts on various products such as… Read more
domain renewal etc.
Additionally, he also provided information on how to migrate to the old Microsoft Outlook from the new Outlook and all the settings I need
Very Happy
The message at the beginning is Aussie and friendly The adds while waiting don't make sense. "We can have you online in minutes.... bull dust".... 4th in line waiting to be connected and taking 10 or more minutes, would not allow me to get a domain name up and online within minutes!!!! GO FIGURE! The chap that handled my call was excellent, patient and tolerant to my ignorance
As a novice tech person, I found VentraIP easy to use to build a website for my business, and whenever I was stuck, their support information was very clear and helpful. And if that didn't help, their eTicket support system was extremely efficient, and the staff were very knowledgeable and friendly. I would highly recommend VentraIP.
Negative reviews
I have never received the outstanding invoice. I have only received emails requesting payment, without any clear details of the outstanding amount or even the invoice itself. When I contacted your staff to request a copy of the invoice and clarification of the amount owing, one of your female staff members even ended the phone call while I was… Read more
requesting to resolve the issue.
This is extremely poor customer service and one of the most disappointing experiences I have ever had. No idea even they did not tried to know the issue .
Thank you for taking the time to leave a… Read more
Find out how VentraIP compares to other Web Hosting Providers
Know better, choose better.
Every time I call them for word press issues they create and send a ticket to the technical team. It seems their word press service is not good. I will move to another web hosting service for wordpress next year.
Thanks for taking the time to share your… Read more (+1 reply)
Everything was fine until they upgraded their servers and changed. I lost a decade of emails. I am running a business and have lost thousands of dollars due to emails missing and not receiving. I keep trying to communicate with them and I am getting nowhere. Truly not a good experience.
Thanks for taking the time to leave a review… Read more
Recent reviews
Support is excellent. Short wait times. Great Australian based instant phone support. I appreciate using this company for all my business web and email hosting needs.
I was allocated Josh Clark at VentraIP to help me to update my Windows Outlook for Mac for my existing email account. I can say that he was very patient with the re-establishing of my email account which was beyond my capability. Thank you Josh.
Zach was great and sorted things out quickly. The things that caused me to need to talk to him could have been better however. I had been billed for the same thing twice. This was probably a commuter glitch at my end. Maybe there is a way to stop that happening? The second thing was that I tried to pay by PayPal but without success. This was… Read more
because I had a back account rather than a card linked to PayPal. Maybe there can be something that says card only on the PayPal option? Finally, there was a long wait which I could not have managed if I didn't do other things at the same time. One thing I appreciated was that the customer code meant that Zach had my account in front of him from the start rather than needing to go through another verification process.
Maxwel, in my view is an exceptional customer service personnel, he answered my phone call promptly and courteous. He resolved my problem very quick and efficiently. I wish that some other business organization could learn some from Maxwel attitude towards customers. I would recommend him to anyone that I know. Email: Joe@joedelledonne.com
Max and the team are tip top customer service people. More to the point - they are human beings and get right on the case with any issues. They are friendly, helpful, and really good people to deal with
I have used email, the chat function and telephone, several times over the last couple of weeks, renewing my account and setting up my web and email hosting with Ventraip. I can't be more please with everyone I spoke to. Prompt, helpful responses with clear, jargon free advice and information, always pleasant and happy to help. An easy to use website and professional service provider. Thankyou!
Thank you for taking the time to share your… Read more