Webcentral
- webcentral.au
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Reviews
Poor service
I recently enquired with Webcentral about an issue I had logging in remotely, and after that it appears the operator had created more issues. The team member mucked up my system yet again where I have not received emails from my customers for a period of a day, and they have now fixed that, but can’t seem to work out where the the emails for a 9 hour period have gone. When I ring up all I get is waiting ages on the phone for a supervisor who never come. This is the second time this has happened to me in under a year, and the last it took 4 days
... Read more to fix it up. On top of this, all of my website equiries go straight to spam, and if I don’t check, it can be a couple days before I respond, by then the customer has arranged another company. No one seems to have the skill set for this. Absolute rubbish service, I would strongly suggest to go elsewhere for your digital services.
A very good and reliable service provider until now
I have been with NetRegistry - WebCentral for more than 10 years but they have disappointed me badly because of their default 2 year subscription. I actually switched it back to 1 year before trying to make a payment. The payment failed or at least I thought it did because I did not get a confirmation. So I refreshed and made the payment again or at least I thought I did. Whatever happened, I am being charged for 2 years when I only want one year. WebCentral refuses to reimburse 1 year and in an email to me essentially blames me for being caught out by its default 2 year subscription. That is scammy and disappointingly greedy behaviour.
Hi Nick,
Thank you for reaching out, we appreciate your honest feedback.
... Read more I will investigate this matter to ensure we understand exactly why the domain was renewed for 2 years as opposed to your selected 1 year. Although our default auto-renewal is 2 years, customers may choose to renew their domain manually and select their preferred renewal length. I will thoroughly review this matter to understand what happened and see what we can do. I will update you via your case after I have investigated. Thank you, again, for taking the time to reach out about this. I will be in touch with you. Kind regards, Kevin - Customer Advocacy
Wham Bam what a Scam
Do not use this company. They are operating (what I believe to be) scams.
I recently received an email that I was required to supply an ABN number or the domain would not be re registered. I have no problem supplying this information.
To do this simple task I had to change registrant (not just update information). Ok, it’s a bit of extra work for me but that’s fine. Then when going through the process I was hit with a $119 fee. A $119 dollar fee for me to update my information!!!. This is an obvious scam. This did not cost Webcentral any money
... Read more or time. Also it is a ransom scam because if I did not pay, they state in the email: “This means ANY website and/or email services will stop working immediately.” Like I said repeatedly over the phone, I have no problem supplying my ABN, but it is blatantly a scam to charge me for it. I wanted to transfer my domain to another company as I wasn’t keen on being extorted. This wasn’t possible because they blocked my ability to transfer. I had no choice but to pay the ransom to keep my domain operational. And here is the kicker, during the phone conversation when I asked not to be charged a ridiculous fee, the “Admin” said that it did include a years registration, LOL. So they only want to steal $90 from me not $119. Fun fact: The same day I received my extortion email, I received an email stating I requested a change of my password, I made no such request. Coincidence?Hi Michael B.
Thank you for taking the time to write this review.
... Read more In accordance with auDA policy (the regulatory body of AU domain names), if a domain does not have eligible registrant details, such as an active ABN/ACN, it must be re-registered with eligible details, for you to keep using it. Updating these details is called a Registrant Name Change which does come at a cost that includes 1 year of domain registration and covers administration fees. We have worked to create a simple process that allows our customers to easily update their details so that they comply with auDA policy and can continue to use their domain. If a domain expires, then any emails and websites attached to it will stop working, so it is paramount to comply with this policy to ensure you do not lose your domain. Therefore, we make every effort in our communication to ensure our customers are aware of this policy and the importance of keeping a domain's registrant details up to date, that way they can make an informed decision on whether to update the domain's registrant details. For more information about the process, please see our guide below: https://support.webcentral.au/s/article/Changing-ownership-of-au-domain-names Regarding transferring a domain, we do not block domains from being transferred if they are eligible for transfer. However, in accordance with auDA policy, to be able to transfer an AU domain you must be “eligible to hold the licence at the date of the transfer”. With ineligible details, you typically cannot transfer to a different registrar (domain hosting company). Regarding the password reset, we have implemented a new security measure that will send you an automated password reset email if your account password is detected as weak and therefore vulnerable. This gives customers an opportunity to update it and protect their account. This is not related to the ABN/ACN update email. As a registrar, we must comply with domain name policy, but we have worked to ensure that our customers are communicated with and given the tools to easily make the necessary changes needed to keep using their domain without interruption. Thank you, again, for providing this feedback. If you would like to discuss anything with us, you can reach us via our feedback form: https://webcentral.au/forms/feedback/ Kind regards, Kevin - Customer AdvocacyI fully support the auDA policy on domain name eligibility. I was happy to supply you with my ABN via your online form.
However forcing me to pay $90 to you (not auAD) for ME to give you my ABN is a
... Read morescam. It’s illegal to charge a fee to cover costs that do not exist.
Prompt and reliable
Solved my urgent problem without a fuss promptly and effectively
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Australian company.
During business hours the phone will be answered quickly. The company's automated phone response is a friendly well spoken voice. The phone call is responded to quickly by an English speaking, knowledgeable and helpful employee. This is sooo refreshing and all my queries have been sorted. After hours you go to a call centre and the phone is always answered. Call during business hours - such a stress-free experience.
Easy to contact
Easy to contact support when needed, Easy to check details, however would like to line up bill dates for the three domain names we have.
A wonderfully helpful young lady made everything so easy.
Respect coupled with courtesy - a winning combination. Overall I was very grateful.
Great customer service
Easy to contact and speak with a real person who was able to promptly sort out my problem.
Great assistance
My account had laps and I had spoken to a few staff and did the online chats. But to say I spoke with Dianna and she was FANTASTIC. Absolutely made me day!!
Still with WebCentral because of her!
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Long time client
I have been with webcentral (planet domain) for nearly 20 years and I am still with them, so that tells you something..
Kaitlin service outstanding
Kaitlin was outstanding and listened, understood my problem and resolved it when numerous webcentral employees had not. She was patient and calm,
No customer service
First Webcentral game me no notice that my domain had an issue. The way I found out was when my emails stopped. The issue was that the owner no longer has an ABN, something that changed 10 years ago and the domain has renewed without issue since then. Then it cost me $119 to change the details (in its simplest from changing an ABN to an ACN). It is still not fixed
Hi Michael,
I am so sorry to hear you haven’t been able to find the help you have needed. We always aim to pick up the phone as quickly as possible and also have other avenues of support such a live chat and web form to help with your enquiries!
... Read more Regarding your domain name, I’m so sorry to hear that you were caught by surprise. We always strive to inform our customers about any upcoming necessary changes. In this particular case, our team has been actively making phone calls, and we typically send email notifications as well. I will look into the details of what transpired in this situation. In a recent audit, auDA (the regulatory body for Australian domains) has been enforcing the requirement that all registered or renewing domain names must have active ABN or ACN details. This measure is in place to ensure that all '.au' domain names are held by eligible Australians. We provide information about eligibility, emphasizing the need for up-to-date ABN details in our renewal reminder emails, and this requirement is also emphasized during the registration process. Updating the Registrant Name Change involves a one-year renewal and incurs an administration fee to facilitate the necessary change hence the cost of $119. I have verified that your ACN has now been successfully updated. We apologise for the delay, which was caused as the Australian Government Website (ASIC connect) was undergoing maintenance today, preventing our administrative team from verifying your ACN eligibility details until the maintenance on the ASIC website was completed at midday today. I hope the above provides some clarity and thank you again for your valuable feedback as this helps us improve. Kind Regards, Joel - Customer AdvocacyThree things. First the ACN was cancelled in November 2014 so why 9 years and around 4 domain renewals later does it become a problem?
Second, you said your team have been actively making phone calls
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Good Guys
I always get great support from Web Central when something goes sideways.
Great customer service
Customer service staff helpful and knowledgeable. Didn't have to wait on the line long to be answered.
Issues with 365
Had issues with all my 365 accounts, cant access the backend, cant change passwords with host, etc.
Issue has happened with many of there customers, and has been ongoing for weeks.
Hi Bryan,
Thank you for taking the time to leave this review.
... Read more I will ensure this feedback is passed on to the appropriate team and any issues are resolved asap. I've sent you a private message asking for your account details. If you are unable to manage your Microsoft email accounts via your Webcentral account, you can still do so via the Microsoft admin center. If any of your email accounts have Global Admin permissions, you can access the admin center and manage all users under the domain. admin.microsoft.com Please see this Microsoft guide which includes a helpful video on accessing and navigating the admin center: https://learn.microsoft.com/en-us/microsoft-365/admin/admin-overview/admin-center-overview?view=o365-worldwide If you don’t have Global Admin permissions, give us a call and we can set it up for you. Thank you, again, for providing this feedback. Kind regards, Kevin - Customer AdvocacyHi Kevin,
Rather disappointed that after numerous phone calls, no one makes this suggestion. Now that I put up this review, within minutes there’s a solutions a problem.
Hi Bryan,
I’ll make sure all our team are aware of the alternative method of managing Microsoft email accounts to ensure that we provide this as an option.
... Read more If you reply to my private message with your account details, I will work with my team on this matter and will update you today. Thank you, Kevin - Customer AdvocacyQuestions & Answers
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| Category | Digital Services |
|---|---|
| Services | Hosting Provider, SEO , Web Design and Web Hosting |
Contact info for Webcentral
- ABN: 13080859721
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Hi Lifestyle Shutters and B,
I'm so sorry this has been your experience with us and we appreciate you taking the time to share your feedback. It's always our aim to ensure we provide excellent custo
... Read moremer service and help troubleshoot technical problems the best we possibly can! So that I can assist with your email questions and investigating your website enquiries going into spam I have reached out to you privately to grab your details. (domain name, account reference or case number) as I would love to escalate this up to our senior technicians so we can get it all sorted for you as soon as possible!