I recently enquired with Webcentral about an issue I had logging in remotely, and after that it appears the operator had created more issues. The team member mucked up my system yet again where I have not received emails from my customers for a period of a day, and they have now fixed that, but can’t seem to work out where the the emails for a 9 hour period have gone. When I ring up all I get is waiting ages on the phone for a supervisor who never come. This is the second time this has happened to me in under a year, and the last it took 4 days... Read more to fix it up. On top of this, all of my website equiries go straight to spam, and if I don’t check, it can be a couple days before I respond, by then the customer has arranged another company. No one seems to have the skill set for this. Absolute rubbish service, I would strongly suggest to go elsewhere for your digital services.
A very good and reliable service provider until now
I have been with NetRegistry - WebCentral for more than 10 years but they have disappointed me badly because of their default 2 year subscription. I actually switched it back to 1 year before trying to make a payment. The payment failed or at least I thought it did because I did not get a confirmation. So I refreshed and made the payment again or at least I thought I did. Whatever happened, I am being charged for 2 years when I only want one year. WebCentral refuses to reimburse 1 year and in an email to me essentially blames me for being caught out by its default 2 year subscription. That is scammy and disappointingly greedy behaviour.
Wham Bam what a Scam
Do not use this company. They are operating (what I believe to be) scams.
I recently received an email that I was required to supply an ABN number or the domain would not be re registered. I have no problem supplying this information.
To do this simple task I had to change registrant (not just update information). Ok, it’s a bit of extra work for me but that’s fine. Then when going through the process I was hit with a $119 fee. A $119 dollar fee for me to update my information!!!. This is an obvious scam. This did not cost Webcentral any money... Read more or time. Also it is a ransom scam because if I did not pay, they state in the email: “This means ANY website and/or email services will stop working immediately.” Like I said repeatedly over the phone, I have no problem supplying my ABN, but it is blatantly a scam to charge me for it. I wanted to transfer my domain to another company as I wasn’t keen on being extorted. This wasn’t possible because they blocked my ability to transfer. I had no choice but to pay the ransom to keep my domain operational. And here is the kicker, during the phone conversation when I asked not to be charged a ridiculous fee, the “Admin” said that it did include a years registration, LOL. So they only want to steal $90 from me not $119. Fun fact: The same day I received my extortion email, I received an email stating I requested a change of my password, I made no such request. Coincidence?
Prompt and reliable
Solved my urgent problem without a fuss promptly and effectively
During business hours the phone will be answered quickly. The company's automated phone response is a friendly well spoken voice. The phone call is responded to quickly by an English speaking, knowledgeable and helpful employee. This is sooo refreshing and all my queries have been sorted. After hours you go to a call centre and the phone is always answered. Call during business hours - such a stress-free experience.
Easy to contact
Easy to contact support when needed, Easy to check details, however would like to line up bill dates for the three domain names we have.
A wonderfully helpful young lady made everything so easy.
Respect coupled with courtesy - a winning combination. Overall I was very grateful.
Great customer service
Easy to contact and speak with a real person who was able to promptly sort out my problem.
My account had laps and I had spoken to a few staff and did the online chats. But to say I spoke with Dianna and she was FANTASTIC. Absolutely made me day!!
Still with WebCentral because of her!
Long time client
I have been with webcentral (planet domain) for nearly 20 years and I am still with them, so that tells you something..
Kaitlin service outstanding
Kaitlin was outstanding and listened, understood my problem and resolved it when numerous webcentral employees had not. She was patient and calm,
No customer service
First Webcentral game me no notice that my domain had an issue. The way I found out was when my emails stopped. The issue was that the owner no longer has an ABN, something that changed 10 years ago and the domain has renewed without issue since then. Then it cost me $119 to change the details (in its simplest from changing an ABN to an ACN). It is still not fixed
I always get great support from Web Central when something goes sideways.
Great customer service
Customer service staff helpful and knowledgeable. Didn't have to wait on the line long to be answered.
Issues with 365
Had issues with all my 365 accounts, cant access the backend, cant change passwords with host, etc.
Issue has happened with many of there customers, and has been ongoing for weeks.
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