Webcentral

After a couple of decades with Webcentral, I have now retired and will no longer need my personal domain name or email. Their customer service and support has always been very clear and courteous. Their prices may not be the cheapest, but the service is what counts.

Rom helped me problem solve how to access my emails and then how to install my webmail on my phone which was so helpful. He was courteous, patient and so capable. Thanks Rom.

The Webcentral person was very helpful in an outstanding way by firstly trying to understand what the issue was, quickly understanding and confirming, And then trying to resolve it quickly, And then confirming that these aspects has been resolved. So this was outstanding and much appreciated.

Angel rectified the issue with all of our email accounts, and the authenticator app. She was professional, knowledgeable and is a real asset to the Webcentral team. Thank you so much Angel :) Show reply

Thank you Al for fixing what others didnt last week. A week of nit being able to send emails again once domain is due for renewal. Yearly phonecall

Joel went above and beyond to help me as 6 people before him hung up on me and was very upset that they disrespected me as a reseller but Joel did an… Read more

awesome job but since this feedback Joel has disappeared and I am back being trested badly and I am their reseller????

Verge was amazing. He helped me step-by-step activate my new email account on my new domain and then helped me set it up in Outlook, which needed some debugging! All ended very well - the objective for my call for Support was satisfied and Verge was kind and expert throughout. - Jo

Emy was very helpful in cancelling my extra domains and explained what I needed to do next. She is also helping me now with a payment that was taken from my account which doesnt seem right.

Just off the phone with Ralph from technical support. It was quite a long call and Ralph was very courteous, patient and helpful. He solved my quite difficult issue that I could not resolve myself their web assistant.

I an trying to migrate my web hosting, emails and such away from my current service provider. No matter, someone I know suggested webcentral, was MelbourneIT, big name, should be good. The matter is a bit complicated, original web builder and host closed his business and the new owner is problematic from my point of view. My IT guy say have a… Read more

conversation with webcentral and get them to clarify the matters- email, microsoft exchange, ownership of the website,hosting and website maintenance etc, then let them run the migration- no mishaps no sabotage by the new hosts. All good!

Rang webcentral, spoke with a parrot overseas, round and around, around and round. Open an account then we can do the migration. No, I wish to discuss the matter first- there are complications. What you have to do is open an account and then we can migrate it all across , repeat, repeat, repeat- the conversation was recorded for quality and security- of course. Apparently all things in life can be resolved by a bot and a parrot (is guess it was a dead one, pinin, expired). What does one do, I hope some liveware engages with me tomorrow- other wise I say stay away, there is no help here for non-account holders here.

Webcentral recently had an email outage that caused major disruption to my business. They were difficult to contact and very unhelpful once I was able to message a technical service agent. A few months later I received an email informing me their prices would be increasing! Over the past few days I have been migrating all my Webcentral services to another company. My advice would be not to use Webcentral.

On one occasion, they shut down a domain because they wanted me to confirm my address. Regularly the server has apalling performance. Then billed a renewal at 6 x the original cost 3 days before expiry and made me jump through hoops to get a refund - had to complain to Paypal. AVOID LIKE THE PLAGUE

Joel very quickly identified my problem and talked me through how to rectify it. The problem was a setting on my computer. Once rectified the interaction with my Webcentral console was fixed. Show reply

We could not locate the section we need from the online portal to make additions to our account. Called Webcentral and spoke with Rhoy. He was very helpful and patiently guided us through to add email account. He then assisted to assign the new email account to the type of licence that we want and answered our questions to clarify our queries. His service was absolutely exceptional.

Rhoy called me to follow up why I am not using the service that had been purchased. I said we have been misinformed and we don't really need the new service and asked for refund which had been organised

I have been using WebCentral for more than 20 years. Whether using the Chat or speaking to a representative they are always helpful ... and patient. I can, and do highly recommend them. Lorna T

I had a Trust and Safety issue which was too complicated and slow to fix via email. I contacted Kim G and he stayed on the phone with me for over an hour while working with the Trust and Safety team to resolve all my issues

The technical support team are fabulous. Able to resolve our issues straight away. So nice to be able to speak with a human which means I’m not dealing with frustrating AI sending me around in circles!

Had to change credit cards on my direct payment arrangement. Mard was fantastic in helping me through the process. Exemplary service. If I could, I would give him 7 stars.This seems to be the standard at Web Central. Keep up the wonderful customer service.

Thank you to Raymond at webcentral ,he helped me get things set up after loosing hard drive ,webcentral team always seems to be able to help me out with any questions or any problems i have thank you once again

Kim G was a tremendous help and by patient and calm support has greatly helped in resolving an issue that had been going on for months. Greatly appreciated Kim for all your assistance.

Thank you, Josh R for your excellent efficient assistance reestablishing my account with WEB CENTRAL. Totally professional without any difficulty whatsoever. Congratulations.

I had a problem that nobody at Webcentral could help me with and Mavi took the time and had the patience to help me sort it out. I have been with Netregistry for around 20 years and I was very disappointed with Webcentral taking me for a ride for the last few years as I am an aged gentleman and don’t really understand about iCloud. Mavi is very… Read more

customer focused and talked me through my options which no one else did. The problem I had was stressing me which made matters worse and I am so glad that I had Mavi look after me. She is a credit to Webcentral and I can’t speak more highly of her. Respectfully Peter Hall