Webcentral

Josh was extremely helpful is assisting me with our website domain & expiring date. I now know how to login to Web Central, access the pin & see our domain list & dates. Thank you Josh. Bye from Maryanne Wright.

The last tech I had fixed my issue witb a simple password reset. After being locked out of my emails for over 24hrs he assisted me with this after multiple techs would not resolve the problem while they told me the fault was elsewhere. The last tech was good, the others were shocking. I do not remomed this company at all, awful service.

Very friendly support staff willing to walk you through whatever you need. I've been a customer for over a decade and always found useful and easily accessible assistance whenever I needed it.

I was very happy with the service from Josh. He was able to answer all my questions..

Josh was very helpful and courteous. Polite and patient with my request.

Problems with international emails bouncing – Sule gave me the most outstanding support, clarity to explain issues, outstanding knowledge in a very technical field. So well done Champ - I solution you. I will forever be a Web Central client while Sule there and Im alive :-)

I was very, very happy with the service I was provided by the customer represenative at Webcentral. He stayed on the line for 1 hr 40 minutes while we worked through the issues that led to my disconnection. He did a fantastic job, especially in dealing with a very stressed customer who had no access to his emails for 3 days. I rate him 10/10

Jen was very prompt at resolving my issue. She needed to look into the issue further and advised she would call me back. She did call back as expected, identified the issue promptly and resolved it. She offered Profesional advixe on how to fix the issue.

I have had an appalling experience with other support staff at Webcentral, but this single phonecall resolved all of the issues I was experiencing immediately. They listened, took care to actually take steps to address the problem, and were prompt and polite. Thank you.

Human Tech Customer Support Officer, Kim G. SOLVES Problem in under 30 seconds. FIVE STARS to Kim G. ZERO STARS to Webcentral Orbi Chatbot. Kim was polite, on the ball, efficient, and managed the call professionally. As a business person, ex-HR Director, ex-operations/strategic management, Kim is worth his weight in gold. Kim IS the Future. … Read more

Webcentral AI Orbi chatbot had WASTED MY TIME, DID NOT understand my clear instruction/request and did NOT/could NOT respond further.

AI Revision has cost me 40 minutes of MY TIME in total plus environmental costs searching their website and writing this appraisal - you do the math.

WASTING MY TIME and MY MONEY and raising my ire. Give me a HUMAN everytime.

Webcentral recently had an email outage that caused major disruption to my business. They were difficult to contact and very unhelpful once I was able to message a technical service agent. A few months later I received an email informing me their prices would be increasing! Over the past few days I have been migrating all my Webcentral services to another company. My advice would be not to use Webcentral.

On one occasion, they shut down a domain because they wanted me to confirm my address. Regularly the server has apalling performance. Then billed a renewal at 6 x the original cost 3 days before expiry and made me jump through hoops to get a refund - had to complain to Paypal. AVOID LIKE THE PLAGUE

I had an issue forst thing thismorning with a new domain purchase, I called and spoke to Al who worked through the issue from start to finish and the whole problem was resolved in less than 20 minutes. I really appreciate the help so early in the morning

Mayo in customer support solve an email issue and completed the task efficiently and in a very supportive manner. I will ask for him again if we ever have any issues in the future. Thank you for the great service. Mike Davidson Marinese.com.au

As a website owner, I'm a good nutritionist! Called Joel R. for an explanation on domains, hosting, emails and the like. He was patient and knowledgeable and was able to answer all my questions on website fundamentals and I would highly recommend Webcentral for all your website needs.

My name is Grahame, AL was extremely helpful today in sorting my websites and sorting renewal problems I had. He did this very professionally and I would commend him for his knowledge politeness and expertise in these and other areas

Al provided fantastic service helping me resolve my invoicing issue. I’ve now spoken with Al twice in 2 days. I was lucky to find him on the other end of the phone.

Polite, informative and helpful with a problem that would have taken me all day to sort out. With his help it took minutes and was done cheerfully but in an informative way.

I spoke with Marlon for some technical assistance and he was very good in answering my queries and resolving my issues. Keep up the good work Marlon and Webcentral

Great support from Joel + team at Webcentral today, as always. Highly recommended for hosting + all their services. Having Support available by phone is an appreciated human touch.

Josh. R was very helpful helped with global administration, invoices, password reset a pleasure to work with through administration tidy up Warm regards, Gary

I had some issues to address for one of my domain names and spoke with Al in the technical team. After quickly confirming the legitimacy of my contact Al checked the concerns I had and resolved them immediately. Great service!

The help I received from Josh.R regarding an issue with our website was fast , efficient and helped enormously in keeping our company running smoothly. Super appreciate it Josh .