Webcentral

After a few false starts we finally restored my access to a business Ox mail address and vital email archives. Thanks initially to Priyanka S., but it was Simona Petrova who managed to get us across the line. Greatly appreciated.

I have been using Webcentral for several years and their service and product support are number 1 I have quite a few URLs with them and they have been very responsive

Fast efficient tech support via phone – I have been a Webcenyral client for years, but rarely required service + assistance. Thanks to Gmail's tightening of their rules, I needed tech support today. Chonny was personable, efficient and got the job done smoothly + quickly. Having phone… Read more ·  1

support available for our business websites is essential, but not available on all hosting platforms. I definitely recommend Webcentral for this service, as well as top Customer Support from Chonny.

This company is totally unprofessional when it comes to email hosting l ! Their consultants have no knowledge of their products & they are very hard to understand as their customer service is located in the Phillipines. I signed up for multiple… Read more

mailbox hosting & then they told me this product no longer exists ! They keep you waiting on the phone for extended periods while they check their records. Their chat box is even worse. Deal with an Australian company instead

Rhoy was able to problem solve setting up a new email address when my authenticator app didnt work. He was friendly and patient When we got disconnected he rang me back at my request.

Very patient and encouraging. Hans gave me confidence when I first started talking to him that he had the expertise to help me. He is also a very friendly & hard-working guy who rang me back three times after the line accidentally cut out. We completed the job quite quickly as I could not access 365 Microsoft emails which was probably not an… Read more

everyday problem, but Hans made it sound like it was "easily fixable," so thank you. Promote this guy for training as he has the right qualities and temperament.

The person I spoke with, Joel E, was extremely helpful and understanding, particularly as I rarely access the Web Central site. Having recently retired, I needed to let my current domain '.....com.au' lapse because I no longer have an ABN. When I explained my situation, I was advised that I could instead use '....com' which was an excellent solution. I really appreciated the assistance and was very pleased with the outcome.

Emails received from Webcentral were confusing and frequent… Bryan G helped me create a new password and sort out the issues. Why don’t you have ONE annual fee for the 3 payments to protect and keep corp names? Instead of 3 payments at different dates?

Justin T. was thorough and expeditious in resolving my issue, provided me with clear instructions, very polite and could readily answer all of my questions. It was an excellent customer service experience.

Angel was very patient with me and very knowledgeable. She successfully managed my issues and did it well. She is a very professional agent and a credit to Webcentral.

Raymond was fabulous untangling for me an ongoing problem that had become urgent. He was patient, thorough, and had a calming presence that -if he ever gets tired of tech support - would do really well in human services. It's a gift. Give this man a raise :)

Today I spoke to Raymond who could not have been more understanding and helpful. He completely sorted my situation in a very short time. I would like to add that whenever I have called into WebCentral I have had the same great experience.

WebCentral customer for about 18 months, now. Recently encountered a self-created problem (I foolishly deleted some critical work) & the support teams drilled down, elevated & diligently worked over several weeks (keeping me in the loop with regular updates) to solve it. Meanwhile a few other simpler issues (I’m a fairly tech-UNsophisticated… Read more

person) thoughtfully, patiently & politely solved by ph support - most recently, yesterday, by Raymond, another typically nice guy & a credit to the company. Thanks webcentral. JM

Webcentral recently had an email outage that caused major disruption to my business. They were difficult to contact and very unhelpful once I was able to message a technical service agent. A few months later I received an email informing me their prices would be increasing! Over the past few days I have been migrating all my Webcentral services to another company. My advice would be not to use Webcentral.

Emy A is a valuable asset to the WebCentral business. It was such a relief to talk with a call centre person who actually listened - this is so rare - and came up with a series of work-arounds that got me the result I needed. I'm still in a state of pleasant surprise and deep gratitude. Thank you Emy!

Contacted support to discuss the increased cost of my web hosting and Raymond was able to advise of some downgrading options. As I have retired I don’t require the premium package and had never considered there might be an alternative to canceling my account. Very impressed with the courtesy and friendly call.

Raymond was very polite, and helped me through the issues very quickly. I am very grateful and hopeful that Web Central will maintain this standard well into the future Arthur

Lou was so helpful. He listened to what I needed and carefully guided me to input that data I needed to supply. I asked some questions about tech issues I didn’t understand and he explained these very well to me. It was a very helpful and easy experience. Show reply

I spoke with Gene at Webcentral Support, and he was extremely helpful. He resolved my issues promptly and made the whole process smooth and stress-free. Thanks, Gene, for your excellent customer service!

I received superlative customer service from Carl. Having been a Webcentral user for more than a decade, I can thoroughly recommend them to anyone seeking quality web hosting at a competitive price point. Show reply

Angel was helpful, knowledgable, patient while explaining all necessary steps to solving the current problems, caused by mismanagement by Microsoft. Angel suggested how to organize my emails and safeguard them from Microsoft involvement. Thank you Angel ❤️ Show reply

Frank was exceptional. He handled my technical issue with a high level of professionalism and sorted the problem in record time. It was a completely hassle-free experience, and his expertise ensured my services were back up and running without any stress. Highly recommended! Thanks Frank Show reply

Kristie helped me navigate my various domain names, email accounts and web hosting needs. She was very professional and patient with me. Appreciated her assistance. Show reply