Webcentral

Firstly, customer service is outstanding! Very helpful, accommodating, informative, prompt. Initial set up was somewhat confusing and difficult - I had to ask a friend to help me set it up as there isn't really clear instructions for someone who doesn't deal with tech. Unfortunately I didn't get to use the products as my plans to start a business fell though - so unable to comment here.

I cannot thank Raymond enough for his help today. Honestly I was almost in tears, as when there are technical issues, some of us have no clue, but he helped amend the issue. Worth his weight in gold ! Show reply

Within ten minutes of posting a ticket, Frank got back to me with a great solution for a long-standing issue. Friendly, helpful and an excellent customer experience, many thanks :) Show 2 replies

Joel went above and beyond to help me as 6 people before him hung up on me and was very upset that they disrespected me as a reseller but Joel did an awesome job Show 2 replies

If you go read the poor ratings of netregistry which is now webcentral you'll come to see many of the positive reviews here are fake. Their customer service is like telstra on a bad day (which is utterly cr*p on a good day). They are terrible to… Read more

deal with.

Charged my credit card for a domain when it was already paid for in full.

Then said i could have an account credit.

Upon asking for a refund i was given the run around.

They won't answer their own service tickets. Upon chatting to an agent he submitted a ticket to investigate using a totally different domain - attention to detail, any kind of genuine attempt to resolve my simple refund has been met by hopeless customer service.

Inept. Go elsewhere. I have.

I had a severe problem getting access to my account and was also receiving spam emails saying account will be closed if I do not click a link (which I would never do). I called in a complete panic. She was absolutely fantastic she stayed with me till it was sorted, she took the time to explain and guide and helped by recognising my panic Show reply

A great experience with a very good customer service operator! He spoke well, informative, and was able to solve the issue very swiftly. I highly recommend this company for its service. Show reply

Christian was really great he guided me through the domains managed by webcentral and explained the difference between website hosting and domain name registration. Show reply

Webcentral is owned by a Foreign Capital Fund group ... Just another Australian sell-out. The Website is Deliberately Tailored to make navigation difficult with anything relating to Cancellations, Transparency, your Personal information etc. They have incorrectly charged me twice. And l have to waste my time to get it back. I have switched to an Australian owned company which is also cheaper.

Shocking "service". Constantly asking them to fix issues with my email not working, unauthorised transactions and then only partialy refunding. Not letting you know when your domain is up for renewal, everything about this company is bad.

I’ve just had one of the most frustrating and unacceptable experiences I’ve ever encountered with a domain registrar. I manually renewed one domain after my old card expired. I entered my new card details solely for that single transaction. Without my consent, the company then used my new card to charge additional domain renewals that I did not… Read more

authorise.

Instead of acknowledging the issue, they repeatedly hid behind scripted explanations about “auto‑renewal” and “policy,” completely ignoring the fact that I never approved the use of my new card for anything other than the one domain I renewed manually.

Their system automatically saving a card and charging it for unrelated invoices is not “policy” — it’s a billing practice that overrides customer consent.

Every response I received avoided the core issue: they charged my card without authorisation.

They also repeatedly claimed that renewals are “non‑reversible” due to ICANN rules, which is misleading. ICANN rules do not prevent refunds for billing errors or unauthorised transactions — they simply don’t want to refund.

The customer service approach was dismissive, circular, and entirely unwilling to take responsibility for their system charging a card that was never approved for auto‑renewal.

If you value transparency, consent, or basic control over your own payment methods, I strongly recommend avoiding this company. Their billing practices are opaque, their policies override customer choice, and their support team refuses to address legitimate concerns.

I have disputed the unauthorised charges with my bank. This has taken a large chunk of time - 4 hours thus far to repeatedly email Webcentral, speak to the bank and deal with this matter.

Gene was really helpful and was able to sort out issue out quickly and professionally. Our account wasn’t auto renewed but we had also received no correspondence to inform us that it was expiring so there’s a system problem there for future. Show reply

I am not a technical person, I can always get a person to help me figure things out. Just talked with Christian, Excellent efficient service everytime. Highly recommend Webcentral. Show reply

Thanks to Al and Emmy helping me out with both my calls, the problem with my domain was sorted. Both were patient and clear explaining what was happening and what needed to be done. Thanks so much! Show reply

Once again Webcentral staff have excellent service….a small issue averted quickly by Keven. Only a small issue but exceptional quality of customer support….a big thank you Keven it is much appreciated. Regards Bill F. Show reply

As always I received an excellent assistance from a knowledgeable polite awesome Webcentral Technical Support representative, his name is Joel. E The solution was straightforward and no fuss he fixed the problem without any hesitation. Esat Show reply

I received excellent assistance from a knowledgeable Webcentral representative, his name is Christian. The solution was straightforward and he guided me exactly where I need to click. Show reply

I needed to change ownership of my business domains after my retirement. Joel was extremely helpful, and turned a confusing matter for me, into a painless transition to the new business structure. I am deeply grateful for his expertise. Show reply

Webcentral's support has always been first class. Today, Ralph was able to solve my issue speedily and thoroughly. He was both friendly and efficient... an excellent combination. I have been with Webcentral since my first website and am only leaving due to business closure and retirement. Thanks for the great service over the years! Show details ·  1

Angel was great at helping me resolve my domain issues after I cancelled my hosting on another provider. We stepped out all the issues from the billing one to the DNS and MX records.Thanks for your patience Show reply

Having Joel E. in your team is super great. Called up regarding issue with my ABN and Joel made the update so easy that I don’t have to worry about anything. He processed the update for me and then it’s done. Thank you for your help, Joel. That’s a 10 for you if I can… Show reply

Called today to get help with my account settings and was guided through the process very easily and clearly. It is refreshing to be able to talk to someone rather than deal through a help robot:) Show reply

The technical and customer support with this company is second to none! Calls are always answered within minutes by totally professional tech support staff. I cannot recommend MelbourneIT more highly, and that’s after 26 years of doing business with them. Show reply

Daniel was great - got my domain back online very quickly despite some difficult challenges. I had some poor experiences with support prior to this and he was excellent and solved it. Very happy. Show reply