This is not perfect
I had a problem, and it was fixed. But , next time send a message that it was fixed, because it is a time consuming to need to get in touch with your chat to get the answer. Thank you
Answered all the questions
Requested a reason why I couldn't complete an entry. The explanation took a little while but got there in the end. The only issue was that I got cut off from each time I tried to get to the zone manager with chat engaged.
Tardy in responses, poor English and couldn't provide any real assistance based on my problem, despite being a simple renewal. Wasted an hour of my life, was forced to call customer service and they couldn't assist either. Forced to solve myself which wasn't easy for something as simple as paying for a renewal. Would never purchase from here again.
Super service, super friendly, super professional. No room for better.
My recent query was resolved very quickly and with great perseverance despite the problem being in parts external. The staff called me back several times and made sure that the matter was resolved completely and to my absolute satisfaction.
Clear concise instructions. I am literally tech intolerant and even i resolved the issue with the assistance provided - thank you!
Nevr afraid again to tackle future issues knowing this level of service is available.
Quick and easy support
Had an unusual email relating to storage overflow potential of my account. A phone call fixed everything within minutes by increasing available storage and piece of mind that everything online was safe.
Unable to reliably perform basic services like transfer domain name or setup zone management. Everytime I have to do something there is a problem. If you can avoid this company, do so.
NOT ABLE TO RESPOND
Your chat online is poor - because there is no button/icon available for responding once you have written a response in the box. So I could NOT answer your staff with my query - very frustrating!!!
TPP and now Webcentral have been providing our internet domain service for many years
Rarely had a problem with Webcentral - Service and support is fast and efficient - they keep you informed every step of the way - they back up service with emails to keep you up to date and you always get notice of any technical issues in the area. Also like the new name Webcentral. Staff have obviously been trained well and are well informed.
Works exactly as advertised
The domain name registration and email redirection are perfect. When I got a little confused the support was very helpful.
Now everything works exactly as advertised and I did most of it myself ;)
Prompt customer Service
Kitty was helpful but she was from customer service. I had to talk to technical support and the admin team to resolve my issue. Cpanel has to removed and I had to figure out a way for my email, website and domain to work together through my knowledge and research.
Web central service was fast efficient and very helpful There was no delay in communication with tech support and no delay in getting issues resolved Highly recommend using this provider
Received an immediate reply informing me of the situation. We will certainly continue to use your service and will look to formalise the relationship as soon as possible when current restrictions allow us to do so.
very fast response. I had a cpanel not working issue. Problem was resolved.
Strangely it was an isp issue blocking my IP address. Who would have thought.
Issue was resolved by rebooting my router.
The Support function at Webcentral (previously Net Registry) is very poor. Staying with this provider is a huge concern for us at present with poor communication and lack of follow up when advised that issue are being escalated. We have lost weeks of production time due to the poor support systems at Webcentral.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Webcentral representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.