New Domain

Jen was very professional and friendly. She helped me with my questions and had the patience to wait for me while I logged in to complete the process I required assistance for. Show reply

Excellent customer service. I was stressed when I rang because I had thought I had fully cancelled my New Domain acct in August 2025. Our business closed. I kept on receiving invoice due notifications. The gentleman I spoke to was so patient and courteous with me. He settled me then guided me through the appropriate cancellation process which had not been done on the first call in August. Superb customer service. Thank you Show reply

Hi Joel, I just wanted to say a massive thank you for all your help. You’ve been a huge support, and I really appreciate the time and effort you’ve put in. Cheers, Pizza depot Taylors lakes Show 2 replies

I feel a bit intimidated with the tone of your voice. You need to be more gentle and polite when answering queries. Increase your patience [Name Removed], being polite and kind is nice when talking to someone. I was about to raise my voice when I feel a bit of rudeness in your voice but I’m a client and I need to sort out some of my queries. I hope this incident won’t happen again to another client.

useless – all they needed to do was put a link on google search to my Facebook page . It's been a year and after several attempts , i'm still not coming up on google search

Unhelpful – I would not recommend this company at all They don’t call you back They don’t listen to reason Super rude and unprofessional and unhelpful Use a company that is compassionate and helpful not this one

JOEL was so lovely to deal with! He was patient, friendly and so very helpful! It is rare these days to come across such a helpful person and I greatly appreciate!!!!! Thank you Joel! Show reply

I had to add my email address to my laptop. As I’m not very computer friendly, Ralph helped me set it up. He was very helpful and patient, guiding me through the process. All sorted now, thank you. Show reply

Called in to ask inquire about an invoice, staff were very helpful and directed me to the appropriate department. Support staff was very polite and helpful. Would recommend this business Show reply

This afternoon I had my email account restored by a very helpful and professional consultant by the name of Ice. Ice had my email up and running again in no time at without any further delay or disruption to my service. Regards Steve C Show reply

I received EXCELLENT & intelligent assistance from Joey…he gave me guidance and very resourceful solutions to a domain name that was on the verge of expiring, PLUS difficulties with accessing my email account. I left the conversation with full resolution of issues to pay and extend registration to 2029. VERY MUCH COMMENDING HIM FOR HIS GOOD WORK! Show reply

What an absolute legend thank you so much Christian, I have called two or three time to find out why I couldn’t send emails, no one has been able to figure out why but Christian has Thank you so much Show reply

GP helped me solve all the problems I had with my email very quickly and my email is back to normal on my iPad. I am very grateful to GP and I give him 5 stars. He deserves it. Show reply

Very patient and courteous to myself and took me through my account set up step by step. Wonderful professional service thank you so much Jennielyn for your time courtesy and professionalism Show reply

Joey was fantastic, very patient, and went step by step slowly to solve my emailing issue. This is now the second time a New Domain support person has assisted me, 100% success, and very patient and excellent customer service. 5 stars. Show reply

I was having trouble going through the process of setting up my new domain as well as emails - as you can imagine there is a lot going on to start a new business and I am not savvy with the on line aspect! Ryan was very patient yet efficient, not only in giving me direction but helping me purchase the right products for my business. Highly recommend!!!!! Show reply

Fantastic and helpful assistance setting up my emails on a new mobile phone. The lovely young lady who guided me through was happy and understanding of my technological shortcomings and it was done in no time with her help Show reply

Happy, no problems in 8 years – Been using New Domain for around 8 years. Never had a problem we couldn't work through. Never really drops out or has trouble connecting Show reply

Great Tech service – Priya did an amazing job took the time to solve the situation. We lost connection and she called back and after a period of time she solved the problem Show reply

Best Experience – Solomon is an absolute legend of the stars! Called to assist me on my IT issues and did it all in a few minutes without any hesitation ! This was such a relief to me for my business and I am so grateful. Thank you Solomon, you have no idea how much you have helped me. Show reply

Website Problem – I had a problem, and now I do not have a problem, thanks to Jake. Thank you Jake, for your persistence and friendly manner in solving the problem :) Regards Wendy

Good stuff – Jack was amazing and helped me reset up my email without any bother when others struggled. I am so relieved and happy with his service and patience. Well done Jack!!

Great problem solving Seb ! ⭐️⭐️ – We had Seb from New Domain support on the mobile this afternoon. Seb was very patient and gave us our mail back on our IPhones . Highly recommended for problem solving. Great work ! Thank you .

Took my money without my authorisation – Signed up for a ONE year domain, found it not useful for what I wanted so did not sign back on once this ran out but regardless of this they took money from my account one year later without my authorisation. Now disputing the money back! They are scammers do not sign on with them.

Very bad – New Domain sends you an official looking letter apparently offering a service to new business owners. In fact by doing so you lose your money and are then unable to build a website with a website builder. Very unhappy.

Terrible – Absolute halfwits trying to sell me a domain name i purchased for $10 just days before, for $80. Their customer acquisition techniques leave a lot to be desired. Just another lot of scammers, sending unsolicited letters trying to make money off of the uninformed. I would call them hyenas but that would be disrespectful to hyenas that live by a… Read more

natural instinct to survive. This crowd are just a bunch of scammers. If you get a letter do yourself a favour and bin it immediately.

Avoid – I did not know of this service provider until a customer was forwarded to me who had this as their domain host. Overpriced and scant on features, you should avoid this company. The customer was charged $80 per year for a .com.au domain! Industry standard, is at worst, $14.95 per year. There are no options to change your DNS records either. All… Read more

changes are made by submitting a support ticket with the changes you want. Yikes. If you want Australian based support and quick response times and with included DNS hosting tools, head on over to https://ventraip.com.au.

Opportunistic Scammers – They send you a bill for a domain name after you register a new business name. It looks legit but it's an opportunistic scam and these kind of scam business practices should be BANNED.

Random company ask for money, go with other better companies – Random company ask for money, go with other better companies. Never ever use or pay this bad company. There are many good domain companies with better offers, services etc. etc. no reason to go with this company. Rubbish.