I’ve tried to resolve an issue with an expired voucher, that I sincerely feel was misrepresented when sold. This company has shown zero care.
I will never step foot in a Village cinema again. Ever.
Avoid if you can and definitely never buy any type of voucher from this greedy company.
expired village gold class
got two gold class gift tickets and $30 food voucher they have now expired due to ill health of my dad and his final days in January i requested extention how ever village it was not possible. It was possible they just dont want to,full stop. I am going to the ACCC and if that dose not help i will go to social media and then i will stand outside a village cinema with a plackard till i get noticed and compensated they have more to lose than i have who is going to join me???
Village cinemas: another complaint same as the rest
Gift cards wont work online, complaint e mail doesn't go through says there is a glitch, have to go to the actual cinema who proceed to tell us there is nothing wrong. Then when we book tickets (not the ones we wanted they had gone) we cant order our drinks and popcorn at the same time as online we have to queu up the day of the movie. Its school holidays Village you are dropping the ball in a major way. It seems the gift cards are a scam and they do this as a business decision hoping people wont redeem them after multiple attempts so get customers money for free. scam scam scam. Village cinemas never again.
Gold Class Gift Card did not work
The Village Cinemas website would not accept the Gold Class Indulgence package gift card I had purchased. This was frustrating as the session I wanted only had 2 seats remaining in the location I wanted. Frustrated, I bought regular seats at the VMAX instead. I'll be contacting Village tomorrow to give them an earful.
SCAM ALERT selling pre-paid discounted tickets with FINE PRINT - no time to use them!!
What a scam - why be so money hungry to RIP OFF people saying tickets will save money - I just lost $100 for what - a company I WILL NEVER GO TO AGAIN!!!!
Believe it when you read the bad reviews. Disappointing gift - waste of money.
You can't check the balance or the expiry date online as it tells you it's an error. Card didn't even have an expiry/purchase date on it and when an attempt to use it was made apparently it had already expired.
I guess that's what they are counting on, money for nothing.
Can’t contact anyone
I had a problem with my gift vouchers not working. Can only contact via email, no other way. Was told everything was fine and they were working on their website. After threatening consumer affairs submission, they looked into the issue, two vouchers now work. In the end the problem was from my end, but it took several emails over a couple of weeks to get to the problem.
Gift Voucher Scam
I have 2 valid gift vouchers however am unable to book online despite following exact instructions. Internal error messages popped up and when I thought I'd manoeuvred beyond that stage errors popped up regarding my voucher error. Add to this the frustration of not having the option to communicate with Customer Service on the phone and relying on email contact which I'm not confident in after spending half a day repeating the online process. The phone suggestion being I should visit the cinema and communicate directly. My ticket expires on Friday and the movie we want has it's last Gold Class session tomorrow. What a waste of a lot of money.
No one answers their phone! Village used to be great but not anymore. If you are in a service business, you would think there would be some human communication possible. But not at Village!! Looks like it's back to the TV for movies yet again.
Village Cinemas Gold Class Gift Card Scam
Got a valid gift card worth $159 purchased Aug 2018 valid till Aug 2019. Tried to redeem it 14 Apr 2019. The website will not accept it keeps saying its incorrect try again. Tried through 2 different browsers and phone same issue. Tried calling Village same no one you can talk to. Try to submit inquiry through their website and it keeps telling me something went wrong and will not even accept my complain about the gift card. Absolutely ridiculous.
Then I say this with all these reviews. They are all correct. You trust that a big company like Village operating in Australia is legitimate and even if something goes wrong you have a recourse but dose not seem to be. It is all out scam and. DO NOT BUY VILLAGE GIFT CARDS!
Scammed No customer service re gold class tickets
No customer service
Call the ombudsman
Call the ombudsman in australia
No customer service
Took my 200 dollars worth of gold class tickets
I will call the ombudsman re their terrible online site which basically made me lose $200 worth of tickets
Any one else with complaints go to the ombudsman
This company is just ripping off people
This has been the most frustrating and disappointing experience!! We were given a "Gold Class Experience" package and it has been far from that!!! Trying to book online is absolutely hopeless!! ZERO customer service, no one to call and you risk potentially missing out on seeing a movie of your choice as the booking is never completed! Get yourselves together Village management.... NOT GOOD ENOUGH! if there was an option for zero stars... that would be the rating
avoid if you can, all is trouble
booked tickets and popocorn etc. online using vouchers, made the additional payment, after waiting about 1 minute, it shows internal error, however my paypal has shown the payment has been proccessed, waited a while, no tickets received or emails. tried to contact them, there is no contact number of any kind, just an email address, that is not respoding, the movie starts in less than 2 hours. really stressing and frustrating experience, can't belive this rubbish company still exists.
tried to book online to to watch a movie with a $50 gift card it came up card expired. I found it really hard to find number for head office to lodge my complaint without success, I will never go to an event cinema again. If I could have given them zero stars I would have.
Unfortunately we were given 2 lots of Gold Class tickets and both times trying to book online was a nightmare and with no-one to actually speak to was very annoying...no reply was forthcoming either when trying to contact someone for help by email....I will never buy Village vouchers for anyone ever and will be telling friends and family to go to Hoyts instead.
Expired Gold Class gift card scam!
My Gold Class $100 gift card has expired!!
Why does the company get to keep the $100 when I received nothing? How is this legal?
The company need to extend the time to 3 years like Hoyts.
Booked tickets for a Friday evening session on a Thursday evening by mistake..
No customer service over the phone and no time to get to the cinema (as per you stupid rules) to change the booking time.
So they just kept the money.
Noticed they don’t even have google my business set up and Facebook reviews are turned off so people can't leave reviews.
Their excuse was something about having to pay the movie distributor for the tickets purchased whether i sat in my seats or not. I asked for a time change not a refund, but no.
No ability to book online with a Gift Shop Voucher
I purchased 4 Gold Class tickets together with additional food vouchers as promoted on a special. I have not been able to book online. No online assistance, no telephone number to call, no reply to repeated emailed online inquiries on 2 consecutive days. The only option remaining was a suggestion from the IVR to physically visit the cinema to resolve the issue. By the time I managed to visit the cinema, there were no seats available for several preferred day/times for the movie of my choice. This service couldn't be designed to be more frustrating. Village Cinemas are terrible at providing any client service.
Expiry dates on gift cards are short compared to other companies
I was given village gift cards for a present but unfortunately due to family reasons they were not used before expiry date. I explained reasons to village but they would not reactivate the cards. A card for the opposition I was given at the same time had a 3 year expiry so no problems re using so will now will not go to village cinemas again
Terrible service to a terrible cinema
I have been loyal for decades to this cinema only to discover a rejection of my rewards card. Other than that card there is nothing I like about this cinema, so I will not be coming back. The staff member did not care, and neither did the head manager who I called to complain. This cinema should know better.
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