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Virgin Australia International

Virgin Australia International

2.2 from 45 reviews

Reviews

(11)
(1)
(2)
(5)
(26)
  • Value for Money
    2.4 (33)
  • Transparency
    2.4 (31)
  • Seat Room
    2.7 (28)
  • Food
    2.1 (28)
  • In-Flight Service
    2.4 (28)
  • In-Flight Entertainment
    1.9 (26)
  • Wi-Fi
    2.1 (10)
zack d

zack dcornubia

  • 2 reviews

Virgin cancelled flight- No refund

published
Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Tayla S.

Tayla S.Northeast, VIC

  • 5 reviews

Direct flight to Los Angeles

published

I flew from Melbourne to Los Angeles on the 7th of March 2020!

Great experience flying with VA
Delicious vegan food, good leg space, clean plane and friendly staff !!

I will definitely be flying Virgin Australia for international flights in the future.

Inflight wifi prices were a little pricey, but awesome that they offer this for the long haul flights.

Great service during the covid-19 pandemic for my return flight home on the 22nd of March, staff were friendly over the phone and offered me a free flight as I missed one of my connecting domestic flights with another airline.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationLos Angeles, CA, USA
ClassEconomy
Booking Third Party
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Daniel

DanielGreater Melbourne (Metropolitan), VIC

Thankful

published

I had flights booked to Singapore with VA on points (on Singapore Air). These were cancelled and refunded.

Thanks VA for your flexibility during this difficult time!

I will be traveling with you again.

Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Geoff

GeoffNelson, 7011, NZ

  • 15 reviews

Haven't they changed!.....WOW

published

About 9 weeks ago we flew with Virgin across "The Ditch" from Auckland to Sydney with these guys. What a turn around in service - in fact the whole experience of the flight was as good as you'd get anywhere in the world.

Firstly, the flight left on time, the aircraft was spotlessly clean, the crew were attentive and very professional and given we flew into Sydney at the back-end of the bushfires, the flight landed on time. Besides all that the cost of the fares were very competitive....................

Well done Virgin you have certainly set a very high standard for your other competitors flying the same route to match or better

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Lee

LeeSouth East Queensland, QLD

Just trying to get a receipt

published

Virgin Australia debited my Mastercard for a service they sold me. At the time I requested a receipt for this but I never received it. I have now made numerous phone calls and exchanged many emails to no avail - even though the law states that they must provide me with a receipt within a week if I request it. They suck.

Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationDunedin, New Zealand
ClassEconomy
Booking Through Airline
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Vikrant Mahajab

Vikrant MahajabGreater Melbourne (Outer), VIC

  • 3 reviews

Very irresponsible Airline

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationDelhi, India
ClassEconomy
Booking Third Party
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Olivia N.

Olivia N.Queensland

  • 3 reviews

Deceptive business practice. Flight centre partnership can't communicate

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
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Rowena

Rowena

  • 3 reviews

Great customer service

published

After a failed JetStar flight we were booked via Virgin Australia. Customer service was great opened the checked in early to accomodate 25+ customers whom were last minute transfer from JetStar. They were patient with our questions and very helpful assisting us as we don’t have details on our flight except we were told we are flying via Virgin.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationAuckland, New Zealand
ClassEconomy
Booking Third Party
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Emir Mani

Emir ManiSydney, NSW

Understanding and Considerate

published

Booked flight to Las Vegas to Sydney and realised after booking that my return was via Brisbane. I called customer service and was able to change flight at no cost.

Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
DestinationLas Vegas, NV, USA
ClassEconomy
Booking Through Airline
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Chun W.

Chun W.Metropolitan Adelaide, SA

Customer service sucks!!!

published

LIesie at the front desk tries to make things really hard!!! We almost missed our flight! She even asks for our PR document when everything is electronic now!!! This is a flight to going out of Australia and not coming in???? Think twice if we don’t have PR, why the immigration department let us in in the first place??? We don’t travel with Virgin very often and always use Qantas. But because of this experience, we will NOT travel with Virgin ever again! The staff is not trying to make things easy for the travelers. Instead they make it hard!!! Not happy at all!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAdelaide Airport (ADL), James Schofield Drive, Adelaide Airport SA, Australia
DestinationQueenstown, New Zealand
Booking Third Party
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Ian

IanGreater Melbourne (Inner), VIC

  • 15 reviews

Delayed flight, everyone here is right don't fly virgin

published

Really poor, our original flight is cancelled as it is an underfilled flight delays of more than 5 hours with 2 young kids. Don't trust virgin with your holiday...called customer support and they said nothing they can do they have lost us as a customer

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureNadi, Fiji
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
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Amanda Raiti

Amanda Raiti

  • 2 reviews

Beware if you need to change your flight they will charge you full fare if you do not book direct with them

published

Flights were okay but once they have your money there is little customer service. I had a family emergency and wanted to charge me full fare to get home. As I booked through Travel Online, they said it was my own fault for not reading the 100 page pds. Will never get my money again

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DepartureSydney NSW, Australia
DestinationPort Vila, Vanuatu
ClassEconomy
Booking Third Party
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Jarrad

JarradGreater Melbourne (Outer), VIC

  • 2 reviews

Usually fantastic but service has become very poor

published
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureNadi, Fiji
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
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mark anthony

mark anthonySydney, NSW

  • 3 reviews

Best airline

published

I have been flying with virgin australia since 2012.
Wouldnt fly any other airlines.virgin staff are so friendly great fun and service is beyond words. Keep up the amazing great work virgin staff.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationHong Kong
ClassBusiness Class
Booking Third Party
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Love to travel

Love to travelSouth East Queensland, QLD

  • 5 reviews

Very average for a "full service" airline

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane Airport (BNE), Airport Drive, Brisbane Airport QLD, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Through Airline
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Met.

Met.Sydney, NSW

  • 2 reviews

Worst customer service ever! Flight attendants dont use their brain

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureHong Kong
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
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Janna D

Janna DSydney, NSW

  • 2 reviews

Virgin Australia is the worst airline. I will never fly with them again

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureQueenstown, New Zealand
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
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Rogues who will rob your money

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationHong Kong
ClassEconomy
Booking Through Airline
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sophie z.

sophie z.South East Queensland, QLD

The worst airline in my lift

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane 昆士兰州澳大利亚
DestinationQueenstown, 新西兰
ClassEconomy
Booking Through Airline
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Do not Fly Virgin!

published

I paid a lot extra for an exit row seat and I find out the seat was broken and would not recline so during my LA to Sydney flight (aprox 15 hours) I was extremely uncomfortable and did not sleep. There were no other seats available and the flight attendant confirmed the seat was not working and would take note of it. When I got back to Sydney and complained to Virgin they denied the seat was broken and said there was nothing they could do. I will never fly Virgin again!

Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
Booking Through Airline
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