Worst customer service ever! Flight attendants dont use their brain
Worst customer service ever! I flew with my 1 year old daughter from HK back to Sydney, the flight attendants forced me to put luggage any any belongings up to overhead myself after I requested for help 3 times. They refused to look after my 1 year old daughter while Im putting luggage up to overhead. My daughter fell from the seat and hurt her nose while I was putting luggage and she was left unattended!
Also they insist my baby carrier is against their security policy, requested this need to be put up overhead, because it may fall on the flo...
- Verified customer
Do yourself a favour, use ANY other airline than this one. They didn't even book my flight home.
They managed to ruin my days work interstate and stuffed up both my flights....
I had booked my flights with Virgin Airlines online and normally would 'check in' from my PC at home. I attempted to 'check in' the night before the flight as I was needing to board at 6:00AM and didn't want to waste time at the airport the following morning. I was unable to check in online, for some reason the Virgin website would not progress through the 'check in' page. Eventually I gave up on it and decided to leave a little earlier in the morning and check in a...
Avoid at all costs
An airline that portrays excellence is nothing more than a low cost carrier in disguise .Constant delayed flights with little or no accurate communications to its passengers .On board service that is dismissive and amateurish.
Lounges that are overcrowded, dirty and offer no more than the public areas of the airports it services . Constant changes to schedules , constant cancellation of routes and constant cancellation of flights . My last flight from Sydney to Melbourne took over 8 hours , should have taken 50 mins.Ground management of this de...
Virgin Australia is the worst airline. I will never fly with them again
I am 21 weeks pregnant travelling with my husband and toddler from Queenstown to Sydney. We had a direct 3h flight. The only reason why we booked VA because of the direct flight. The day before, I was told that my booking got cancelled and I had to stopover at Brisbane and take another flight to Sydney. I basically spent a whole day flying when I could have have been on a direct flight. It was not because the plane was cancelled. No, the plane was overbooked and they decided they can just bump people to a different flight at the last minute.
- Verified customer
Rogues who will rob your money
Staff try EVERYTHING they can to get you off your flight. I booked a connecting flight from Melbourne to Hong Kong transferring in Sydney. First of all, after having to wait 30 minutes to drop my bag at the Melbourne airport,all the staff told me that gate already closed 10 minutes before the boarding time printed on the boarding pass and refused to do anything to help me other than telling me that they are sorry. Luckily, there was eventually one responsible staff who helped us jumped the queue, dropped our luggage and urged us to run to the g...ate. Another nightmare began when I landed in Sydney. When I got to the international transfer desk at Virgin Australia, the staff stopped me from getting on the shuttle bus between terminals and said "there is no way I can make it." She said she was gonna help me and asked me to wait,which I dumbly believed her. Turns out all she did was just asking the staff to take my luggage off the plane and tear my boarding pass! She refused to book another flight and made a ridiculous suggestion for me to catch a cab to "try to make it", after stopping me to get on the shuttle bus in the first place! There is an express train that only takes 3 minutes to get to to the other terminal (I was unaware of that then) and I still have 20 minutes left before the last call when I reached the transfer desk at Virgin Australia. If I haven't believed her, I could very well get on the plane. The staff claimed that I have "sufficient" time to get on my connecting flight as there is 50 minutes between the landing time and the boarding time,completely dismissing the fact that it took 25 minutes for them to actually get the passenger off the plane once it landed and that the virgin shuttle bus comes between 20 minutes of interval and takes another 15-20 minute to get to the other terminal,not to mention the time to go through security. After telling me that I were to pay full fare for another flight and that the next flight to Hong Kong would be the day after, they did not offer any other suggestion to me, a desperate passenger who has no place to stay in Sydney at all. In the end,I had to book another flight to Hong Kong from another airline and waited an hour just to get my luggage. There was no refund for my ticket. The staff at Virgin Australia are rogues,especially the ground staff. I am confident that it is not one or two individuals but the whole corporate in general. I have reached out to 8 staff in two airports and all are absolutely awful except for that one lady in the Melbourne airport. I am never travelling via this airline again. Jokes on you Virgin Australia, turning away a customer who takes at least 5 long haul international flights from Australia a year.
The worst airline in my lift
Virgin Airlines is the worst airline that I have been boarding in my life! We flew from Brisbane to Queenstown, New Zealand two weeks ago, and took off at 8:30 in the morning. It should land at 2:30 local time but after we board on the plane and said that there was a problem with the air conditioner. They spend more than two hours to fix it. When we arrived in Queenstown, cannot land and have to transfer to Christchurch, and then we must take another 8 hours to return to Queenstown by bus. Finally, we were thrown at the front of the closed air...port gate in the raining night at 100 am of the next day . During the eight hours, there was no any foods and water supply, no apologies, even no staff to told you where to go next! We brought a 2-year-old baby and an 8-year-old childeven i just want some hot water for my baby s formule millk still be told nothingoh my godreally bad holidayreally bad airline
No resemblance of the airline it was a few years ago. Unprofessional, rude, uncourteous staff, with check in & bag drop systems so temperamental, that it doubles the time in queue that it used to with a staffed process. My in flight meal pretty much sums up the Virgin experience today and that of a previous flight a few days ago.
Do not Fly Virgin!
I paid a lot extra for an exit row seat and I find out the seat was broken and would not recline so during my LA to Sydney flight (aprox 15 hours) I was extremely uncomfortable and did not sleep. There were no other seats available and the flight attendant confirmed the seat was not working and would take note of it. When I got back to Sydney and complained to Virgin they denied the seat was broken and said there was nothing they could do. I will never fly Virgin again!
Always good to me
I usually fly Virgin and always find their sale fares good value for money. Service is usually great. I really appreciated their compassion when my travel plans were affected by the November 2019 bushfires in NSW. I wont be changing airlines. Thank you Virgin Australia.
We have always been happy with Virgin but not this time. Last Friday we flew to Perth. My husband's TV had a picture but no sound. On the return flight his TV wasn't working at all. On asking the stewardess about it she told us that the engineer knew about it. Well, Mr Engineer fix it. We then asked could we be moved - no the flight is full. No apology, no compensation offered. Basically just a stiff crap attitude. A lady seated not far from us asked for headphones before takeoff. 45 minutes into the flight my husband gave her his - well they weren't much use to him. After this flight I think we might give Qantas another try
Ripping customers off !!!
My son broke his leg and we had to change a flights because he could not fly. We were happy to pay some fees but Virgin refused to waive any fees. We had return flights with Jet star who waived $100 per person which came to $400 and we did not even ask them for any discounts.
thanks for nothing!!!
Gold Coast Trip
Had a flight from Adelaide to the Gold Coast and Gold Coast to Adelaide in August/September 2019. Booking was simple and flights were great. Great Staff. Would fly with Virgin again. Thank you.
I require to book some freight from Sydney to Hobart. Nothing was any trouble. They even rang to let me of a non parcel drop off from another courier. Excellent service. Thank you Virgin freight.
They make Jetstar look third rate
Virgin are not petty and pedantic about hand luggage like bogan star...this airline is my choice over the inferior second choice...i will never fly bogan star again...my hand luggage fit under the seat but oh my god i was 2 kgs over...the sky would fall in...Virgin let me through with the same hand luggage no problem
- Verified customer
Will never fly virgin again
Firstly we got an email 2 days before we were scheduled to fly home to say that our flight direct from LA > Brisbane had been cancelled and we were put on a flight departing over 24 hours later and taking us via Melbourne, thus making our travel time 8 hours longer than we initially planned. I called virgin to ask if we could be put on a direct flight and the customer service rep on the phone was not helpful at all, frankly didnt care and told us we would have to go to the airport to get anything sorted. So we had to pay for an Uber to the airp...ort where we spent 2 hours trying to get virgin employees to book us a hotel for the extra night we had to stay in LA. Employees behind the counter were joking and making faces at each other the whole time, never apologised for the inconvenience, continually got our names/original flight dates and what we needed wrong and wouldnt try to put us on a direct flight or offer any kind of upgrade, apology or explanation as to why we had been stuffed around so much. By 11pm we finally had our hotel for the night sorted and once we checked in we once again had to chase up the food vouchers which were promised to us. Flight was terrible on the way home and going via Melbourne was a huge inconvenience as we had to collect bags, clear customs, then check in again. We will never be flying virgin again. Dont take the risk, they really dont care. If I could rate less than 1 star I would.
Terrible food, over priced, no pillow or blanket
Paid over $1,200 for Brisbane to Bali return in October 2019. This is the first international flight I have ever been on when you are not given a blanket or pillow. Of course there were no in built TV monitors for entertainment. There are only 2 toilets at the rear of the plane and for a 6 hour flight the line gets long. The food on the way to Bali was ok but on the way home it was terrible. You are only given water or softdrink in a plastic cup which is poured from a larger bottle. On the return flight two of the attendants were asleep in the rear seats visible to all passengers. I doubt whether I would fly virgin internationally ever again.
Oversold twice in a row
The last two times I have flown Virgin Australia the flight was oversold. This means that there are no seats available and they just put you on a later flight. Basically they don't value your time and prefer to screw you around so they don't have any empty seats.
That's okay and they can run their airline anyway they want, but I won't fly them again.
I got home 3 hours late on a Friday afternoon flight and missed my children before bedtime and completely lost my night.
Terrible business model and I've had better luck with Tiger......
Guess which gate
I went straight to my gate on the ticket exactly at boarding time for VA883. After a while I went to the counter and asked when is boarding to be told the flight had left at a different gate. I would have to go and purchase a new ticket and flights were full for next 2 hours. Ffs how was I meant to know the gate changed when all the boards and announcemences in the terminal are for Qantas and Jetstar.
I made sure I was super early on the late flight but while at front of the line people kept asking if this was the flight to Sydney as the board said gold coast - how could this be so crap!!!!
missed a flight due to a medical emergency, the company gave credit without penalty to use on the next flight-thanks richard. In this day and age corporate australia lacks soul so it was refreshing that this company still has a heart.
- Verified customer
Worst airline in the world
Horrible airline. Left stranded to sleep in airport. Lied to that another flight wasn't available when it was. Luggage not returned. Worst experience of our lives. No care for passengers. None. Please don't take the chance- fly someone else.
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Questions & Answers
Does virgin domestic still do final boarding announcements. I only heard one telling passengers they would be boarding in 5 / 10 mins.
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