Can't business travel with virgin anymore, flights cancelled, continually late and then overbook and bump you off. Switching to Qantas. Have flown virgin for years and am platinum velocity member, will now throw all that away as the airline cant provide basic service for business travellers. Not happy

Will not help with enquiry, left on hold for so long. Did not show any empathy. The employees that I dealt with were so rude. I will never book with virgin ever again.

Firstly, I’d just like to note, I have been flying internationally for over 30 years and have also flown domestic on occasions.

We arrived at the airport with about 40-45 minutes to go before our flight takeoff. (We were held up on the freeway due to a car collision).

Attempting to check in we found that our flight wasn’t showing on the screen.
Tried to find a free staff member was difficult so we waited and I had to actually interrupt one as time was ticking.

After I mentioned my issue she mentioned that the check in closes 30 minutes before the flight and directed me to the service desk.

Hopeful, I ran to the desk. My hopes dashed when the uncaring staff member said, sorry check in is closed you can’t go on the flight....

I flew return from Sydney to the Gold Coast. Both flights were on time and the staff were friendly. My flights were cheaper than similar timed Jetstar flights but included seat selection and baggage which is a plus. Additionally, the service is better than Jetstar. Lower price point and better service. Will be choosing Virgin from now on!

Flight to Adelaide. Boarding chaotic - not the organised seating row calls of the past. On the aircraft it was no better - the staff didn’t seem that interested in helping people get to their seats or put luggage up on racks. Cabin crew generally not very interested - the one in charge in particular. No snack provided - only a small thing but they all add up - Qantas did provided one on my return flight. By default I fly Virgin for business and leisure but I am starting to think that I am better off going with the cheaper carriers because there is little if no difference now. The old owners had a good handle on their product - the new management really need to do better. To cap it all we arrived late as well.

From the moment I stepped onboard to ask if a crew member could assist with putting my luggage in the over head compartment, I was harassed by the Cabin Crew Manager. Later I notified him a passenger had their mask down not covering her face. It was Federal mandate to properly wear a mask at the time. The Cabin Crew Manager persistently accused me of being a child and to stop complaining. Not once but over and over again as I was seated with other passengers. I had to ask him to stop speaking to me. No apology from Virgin Airlines. Appalling service.

First of all they have ripped my tough duffel bag on arrival to Melbourne. Secondly, the complaint department has rejected a legitimate property damage claim. On the way from Melbourne the flight was delayed by almost 2 hours with some contradicting explanation. No alternative flights offered. Staff in slow and a seems have no work ethics. Waited for 6 mins till a staff member in luggage service finishes her conversation on the phone.

Virgin was much better a few years ago. Will fly jets only.

We actually felt cheated and were very disappointed. The flight changed numerous times before we actually flew. This included us having to additionally fly into Adelaide on what was booked as a direct flight i.e. Sydney to Adelaide to Perth instead of just back to Perth as booked. We then find that the meal that was part of our original booking was changed to just snacks! The snacks in all of those flights we were astonished to find out was a tiny pack of fruity nuts. Neither of us eat nuts & we did not appreciate being told we would at lea...

My wife and I paid for lounge tickets, but the bag drop for the flight only opens 90 minutes before the flight leaves. So when everything is done you get about 10 minutes in the lounge. At the airport and all other airlines have their bag drop open. Incompetent airline. Avoid.

Had flight booked Melbourne(14th of April)-Adelaide-Melbourne (19th of April). First flight went fine. The flight back was supposed to leave at 6am, we got an sms at ~9pm the evening before that there have been changes to our flight and that now we are flying back on 20th of April. No call, no information whether they will pay an additional night in hotel, nothing. Of course the customer service phone line is also working only until 5 or 6pm. Went to the Adelaide airport to talk to someone from Virgin desk. Credit where credit is due - the lady...

I have paid for a seat with extra leg space. At the airport, I have upgraded to business class and I was told I will get a refund for I have paid for the extra leg space seat but nothing happened. I have waited for hours on the phone without any outcome.
Similar thing happened to me and my family. I have paid more than 600$ for extra leg space seats. They changed the seats and didn't refund me.
No way to reach a person who really knows what he is doing.

We booked with Virgin rather than Jetstar to go a little more upmarket and had the worst experience we have ever had with flights, not just on the outward bound trip but even worse on the way back. It made us sorry we didn't go with Jetstar again.

Our flight out was a joke. Loaded on the plane, then told there were issues that the engineer needed to be called in for, sit and wait, taken off the plane, sent to another gate only to be sent back to the same gate just after we arrived. 2 hours late departing. We laughed it off. Until we trie...

I took a flight from Melbourne to the Gold Coast today and I was astonished at how good their service was. I know many that write reviews like to only write negative comments because many of us only speak up when we are unhappy about something, but after my flight today I thought it would be correct to give an accurate and honest review of my experience and give them credit where it is due.
Firstly, the check-in was simple and straight forward, the staff were polite and genuinely interested in providing helpful service which I haven't seen from...

Changed Flights twice on me. Flying Melb to Alice Springs. First change was Melb to Sydney back to Melbourne then to Alice Springs. Fixed that. Second change was they booked it a day earlier. Asked them to change to same day but they said only business class left and I would need to pay extra. Cant wait for the third change.

Virgin is by far the best airline in Australia. I missed a flight after failing to not wake up with 5 alarms set. I called then and they solved the issue on the spot with very little inconvenience to me at all. I failed and they were just ready to help, super professional and nice. I’ve had terrible or average experiences on other airlines, but I always trust virgin to be best!

Flight booked for two months Melbourne to Brisbane. Family going to Seaworld leaving on the first flight of the morning 6:15 am. We show up at the airport, I already checked have my boarding passes for everyone; when suddenly I get a text message that the flight is cancelled. I cannot believe how rude and unprofessional the staff was. Virgin used to be known for great customer service. I was told I could get credit for a flight tomorrow, and to call a number. My family is sitting there. No help. No care. Just a rude lady saying next. I will never ever fly this airline again

My recent flight experience was excellent and has convinced me to fly Virgin in future. From quickly solving a boarding pass problem to onboard support for both my wife and I was most professional. Well done Virgin and staff.

Booked one flight...changed.....then 1 day before we flew...another change 2 flight changes which meant a 4 hour stopover in Melbourne and a total travel time of over 7 hrs instead of 2.5. It also meant that instead of leaving home to get to the airport at 12midday, we now have to get up at 6am to get to the airport for 9am for the 10am flight.What a bunch of incompetent morons. I have been flying Virgin for 25 years and always fly business on long haul. I'm disgusted at the poor customer service. There was also a 25 minute wait on the phone to speak to customer service. I'm done with them.

Delay after delay and more delays of late, so unreliable, poor customer service, can’t give a straight answer to its passengers, Long term platinum member abandoning this sinking ship...

Tried checking in to my flight online and couldn't book seats. Website told me to check in at the airport. Should have smelt the rat then. Arrived and tried checking in with 2 kids, was told there were no more seats. The plane had been overbooked. I couldn't get my head around it..hang on...I booked flights weeks ago, arranged to meet a friend flying from Adelaide, and sorted out pick up at Melbourne for the two of us. The hostess knew there was an issue the moment I handed her the bag, she made a call and started talking all quiet and covert. ...