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Virgin Australia

Virgin Australia

2.4 from 890 reviews

See the Best Domestic Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
153
4 star
146
3 star
57
2 star
112
1 star
422

Met.

Met.Sydney, NSW

  • 2 reviews

Worst customer service ever! Flight attendants dont use their brain

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureHong Kong
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
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Josh K.

Josh K.South East Queensland, QLD

  • Verified customer

Do yourself a favour, use ANY other airline than this one. They didn't even book my flight home.

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureGold Coast QLD, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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RMWK

RMWKAU

  • 2 reviews

Avoid at all costs

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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Janna D

Janna DSydney, NSW

Virgin Australia is the worst airline. I will never fly with them again

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureQueenstown, New Zealand
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
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  • Verified customer

Rogues who will rob your money

published
Value for Money
Transparency
DepartureMelbourne VIC, Australia
DestinationHong Kong
ClassEconomy
BookingThrough Airline
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sophie z.

sophie z.South East Queensland, QLD

The worst airline in my lift

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureBrisbane 昆士兰州澳大利亚
DestinationQueenstown, 新西兰
ClassEconomy
BookingThrough Airline
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Andy

AndyADELAIDE

  • 2 reviews

Dogs breakfast

published

No resemblance of the airline it was a few years ago. Unprofessional, rude, uncourteous staff, with check in & bag drop systems so temperamental, that it doubles the time in queue that it used to with a staffed process. My in flight meal pretty much sums up the Virgin experience today and that of a previous flight a few days ago.

Value for Money
Seat Room
Food
DepartureMelbourne VIC, Australia
DestinationAdelaide SA, Australia
BookingThrough Airline
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Do not Fly Virgin!

published

I paid a lot extra for an exit row seat and I find out the seat was broken and would not recline so during my LA to Sydney flight (aprox 15 hours) I was extremely uncomfortable and did not sleep. There were no other seats available and the flight attendant confirmed the seat was not working and would take note of it. When I got back to Sydney and complained to Virgin they denied the seat was broken and said there was nothing they could do. I will never fly Virgin again!

Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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Always good to me

published

I usually fly Virgin and always find their sale fares good value for money. Service is usually great. I really appreciated their compassion when my travel plans were affected by the November 2019 bushfires in NSW. I wont be changing airlines. Thank you Virgin Australia.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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jetsetter

jetsetterSydney Surrounds, NSW

  • 22 reviews
  • 6 likes

DISAPPOINTING FLIGHTS

published

We have always been happy with Virgin but not this time. Last Friday we flew to Perth. My husband's TV had a picture but no sound. On the return flight his TV wasn't working at all. On asking the stewardess about it she told us that the engineer knew about it. Well, Mr Engineer fix it. We then asked could we be moved - no the flight is full. No apology, no compensation offered. Basically just a stiff crap attitude. A lady seated not far from us asked for headphones before takeoff. 45 minutes into the flight my husband gave her his - well they weren't much use to him. After this flight I think we might give Qantas another try

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationPerth WA, Australia
ClassEconomy
BookingThird Party
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Frankie

FrankieGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Ripping customers off !!!

published

My son broke his leg and we had to change a flights because he could not fly. We were happy to pay some fees but Virgin refused to waive any fees. We had return flights with Jet star who waived $100 per person which came to $400 and we did not even ask them for any discounts.
thanks for nothing!!!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline
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HappyChappy

HappyChappyEyre Peninsula, SA

  • 4 reviews

Gold Coast Trip

published

Had a flight from Adelaide to the Gold Coast and Gold Coast to Adelaide in August/September 2019. Booking was simple and flights were great. Great Staff. Would fly with Virgin again. Thank you.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureAdelaide SA, Australia
DestinationGold Coast QLD, Australia
ClassBusiness Class
BookingThrough Airline
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Catherine CASE

Catherine CASEHobart, TAS

  • 3 reviews

Excellent service

published

I require to book some freight from Sydney to Hobart. Nothing was any trouble. They even rang to let me of a non parcel drop off from another courier. Excellent service. Thank you Virgin freight.

Value for Money
Transparency
DepartureSydney NSW, Australia
DestinationHobart TAS, Australia
BookingThrough Airline
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Tony Baroney

Tony BaroneySydney, NSW

  • 9 reviews
  • 4 likes

They make Jetstar look third rate

published

Virgin are not petty and pedantic about hand luggage like bogan star...this airline is my choice over the inferior second choice...i will never fly bogan star again...my hand luggage fit under the seat but oh my god i was 2 kgs over...the sky would fall in...Virgin let me through with the same hand luggage no problem

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureAdelaide SA, Australia
DestinationPerth WA, Australia
ClassEconomy
BookingThird Party
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Pip

PipSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Will never fly virgin again

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureLos Angeles, CA, USA
ClassEconomy
BookingThrough Airline
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Nobes

NobesSouth East Queensland, QLD

  • 5 reviews

Terrible food, over priced, no pillow or blanket

published

Paid over $1,200 for Brisbane to Bali return in October 2019. This is the first international flight I have ever been on when you are not given a blanket or pillow. Of course there were no in built TV monitors for entertainment. There are only 2 toilets at the rear of the plane and for a 6 hour flight the line gets long. The food on the way to Bali was ok but on the way home it was terrible. You are only given water or softdrink in a plastic cup which is poured from a larger bottle. On the return flight two of the attendants were asleep in the rear seats visible to all passengers. I doubt whether I would fly virgin internationally ever again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureBrisbane QLD, Australia
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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Tiptoes

TiptoesGreater Melbourne (Metropolitan), VIC

  • 10 reviews

Oversold twice in a row

published

The last two times I have flown Virgin Australia the flight was oversold. This means that there are no seats available and they just put you on a later flight. Basically they don't value your time and prefer to screw you around so they don't have any empty seats.

That's okay and they can run their airline anyway they want, but I won't fly them again.

I got home 3 hours late on a Friday afternoon flight and missed my children before bedtime and completely lost my night.

Terrible business model and I've had better luck with Tiger......

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThird Party
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Dobbo

DobboSydney, NSW

Guess which gate

published

I went straight to my gate on the ticket exactly at boarding time for VA883. After a while I went to the counter and asked when is boarding to be told the flight had left at a different gate. I would have to go and purchase a new ticket and flights were full for next 2 hours. Ffs how was I meant to know the gate changed when all the boards and announcemences in the terminal are for Qantas and Jetstar.
I made sure I was super early on the late flight but while at front of the line people kept asking if this was the flight to Sydney as the board said gold coast - how could this be so crap!!!!

ClassEconomy

David C.

David C.The Mallee, VIC

compassion

published

missed a flight due to a medical emergency, the company gave credit without penalty to use on the next flight-thanks richard. In this day and age corporate australia lacks soul so it was refreshing that this company still has a heart.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureMelbourne VIC, Australia
DestinationMildura VIC, Australia
ClassEconomy
BookingThrough Airline
See all answers

  • Verified customer

Worst airline in the world

published

Horrible airline. Left stranded to sleep in airport. Lied to that another flight wasn't available when it was. Luggage not returned. Worst experience of our lives. No care for passengers. None. Please don't take the chance- fly someone else.

Value for Money
Transparency
Seat Room
Food
In-Flight Entertainment
DepartureBrisbane QLD, Australia
ClassEconomy
BookingThrough Airline
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Questions & Answers

alan s.

alan s.asked

Baggage allowance on flights from Christchurch to Brisbane

No answers

Peter B.

Peter B.asked

Does virgin domestic still do final boarding announcements. I only heard one telling passengers they would be boarding in 5 / 10 mins.

1 answer
Tony Baroney
Tony Baroney

Not sure...this is the first flight i have booked with them in 5 years...I have 2 domestic flights booked for tomorrow and Friday..I will find out...but nonetheless theyre a bloody ripoff


Mick M

Mick Masked

If Virgin Airlines are so good, why is there no complaints process

1 answer
Bronny
Bronny

There is an online complaint process on the website. It is easy to find. Keep your booking number and flight number because they ask for those and your form won't be submitted without them.


Get an answer from our members and Virgin representatives

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