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Virgin Australia

Virgin Australia

Domestic, International
2.4 from 934 reviews

Reviews

(161)
(146)
(57)
(113)
(457)
  • Value for Money
    2.0 (116)
  • Transparency
    2.2 (100)
  • Seat Room
    2.5 (95)
  • Food
    2.2 (87)
  • In-Flight Service
    2.4 (92)
  • In-Flight Entertainment
    1.9 (77)
  • Wi-Fi
    2.0 (25)

Reviewer Photos & Videos

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RJD

RJD

  • 2 reviews

Horrendous phone call asking for guidance during Covid19

published

Asked for guidance to handle a domestic flight management after Australian government announced 14 days compulsory quarantine from international flights. The lady on the phone was horrendous and totally apathetic.

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassBusiness Class
Booking Third Party
See all answers
Daniel

DanielGreater Melbourne (Metropolitan), VIC

Thankful

published

I had flights booked to Singapore with VA on points (on Singapore Air). These were cancelled and refunded.

Thanks VA for your flexibility during this difficult time!

I will be traveling with you again.

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Danny

Danny

  • 5 reviews

Worst experience! Cancelled my booking after i was wanting confirmation i was on the flight

published
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
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Geoff

GeoffNelson, 7011, NZ

  • 15 reviews

Haven't they changed!.....WOW

published

About 9 weeks ago we flew with Virgin across "The Ditch" from Auckland to Sydney with these guys. What a turn around in service - in fact the whole experience of the flight was as good as you'd get anywhere in the world.

Firstly, the flight left on time, the aircraft was spotlessly clean, the crew were attentive and very professional and given we flew into Sydney at the back-end of the bushfires, the flight landed on time. Besides all that the cost of the fares were very competitive....................

Well done Virgin you have certainly set a very high standard for your other competitors flying the same route to match or better

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Excess fees. Terrible customer service.

published

Never again Virgin. You took my airfare, I even paid for an upgrade and travel insurance, and all of it is worth nothing. I will NEVER go out of my way to fly with you again. This damn virus changed my plans and your company is ‘out of pocket’ due to people not travelling. Well, I’m sure Dick Branson isn’t short of a dollar huh? Well now I am. To wait 3 hours to try and talk to someone to be told there’s nothing they can do. Except postpone the travel to another date for AN EXTRA $90?!?! Up yours.

Transparency
Value for Money
ClassPremium Economy
Booking Through Airline
See all answers
Engimatic1

Engimatic1Melbourne

  • 2 reviews

Not great

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers

Coronavirus - no refunds

published
Transparency
Value for Money
DepartureAdelaide SA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers
Burned

Burned

  • 3 reviews

No food for Vegans

published

This was a crappy service, I was told that there wasnt any food for vegans on the plane even after $565 for a ticket. Apparently they are too broke to cater to vegans.
I was told that I'd just have to buy my own meal or go without dinner and this was hours ahead that I rang up to ensure I have a meal for dinner.
They refused to give me refund. So disappointing for such a huge airline to act this way.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationKalgoorlie WA, Australia
ClassEconomy
Booking Through Airline
See all answers
Melissa

MelissaNorth-West & West coast, TAS

  • 56 reviews
  • 1 like

Won't even give me a credit

published
Transparency
Value for Money
Seat Room
ClassEconomy
Booking Third Party
See all answers
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Lee

LeeSouth East Queensland, QLD

Just trying to get a receipt

published

Virgin Australia debited my Mastercard for a service they sold me. At the time I requested a receipt for this but I never received it. I have now made numerous phone calls and exchanged many emails to no avail - even though the law states that they must provide me with a receipt within a week if I request it. They suck.

Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationDunedin, New Zealand
ClassEconomy
Booking Through Airline
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C M.

C M.South East Queensland, QLD

  • 2 reviews

If I could rate it 0 stars, I would.

published

Absolutely awful airline which cares more about making a buck than it’s actual clientele! You pay what seems like a lot more (as opposed to Jetstar/Tigerair) for LESS. Rotten service.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
See all answers
Vikrant Mahajab

Vikrant MahajabGreater Melbourne (Outer), VIC

  • 3 reviews

Very irresponsible Airline

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationDelhi, India
ClassEconomy
Booking Third Party
See all answers
Olivia N.

Olivia N.Queensland

  • 3 reviews

Deceptive business practice. Flight centre partnership can't communicate

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers

Disgrace of an Airline

published

Cancelled my 6:45 flight and put me onto a 6:20pm flight. Was on hold for a total of 2.5 hours, but didn’t get through to anyone and was hung up on twice. Went to the desk at the airport and was told there was no space even though other flight combinations (business and/or indirect routes) were showing up online. Lady at desk service just shrugged her shoulders without any apology. Ended up cancelling and booking Jetstar. Won’t fly them again.

Transparency
Value for Money
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
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ADL1990

ADL1990Metropolitan Adelaide, SA

  • 7 reviews

Will never fly Virgin Australia again!

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureBrisbane QLD, Australia
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
See all answers
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Jason M.

Jason M.South East Queensland, QLD

Customer service was appalling. Lack of care and compassion was less than a 1 star. Wish I can rate even lower

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Rowena

Rowena

  • 3 reviews

Great customer service

published

After a failed JetStar flight we were booked via Virgin Australia. Customer service was great opened the checked in early to accomodate 25+ customers whom were last minute transfer from JetStar. They were patient with our questions and very helpful assisting us as we don’t have details on our flight except we were told we are flying via Virgin.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationAuckland, New Zealand
ClassEconomy
Booking Third Party
See all answers
Roberto E.

Roberto E.Metropolitan Adelaide, SA

Worst Airline in Australia

published

Please do not fly with them. My flight experience was the worst I ever had, weeks ago I took a flight with them which I now regret, I found my bag was opened and I realized several items were stolen, what was even worse, the employees give me inaccurate information about what I should do to recover my things, they give me a phone number which nobody answers the phone. Even worse, they suggested to me go to the police in order to report the missing baggage. I spend a lot of time trying to do it, the officer said to me the problem was a matter of the airline and the airline has the responsibility for transporting my baggage without any problem. They still don't answer my calls and my emails. Please do not fly with them

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAdelaide SA, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers

If given the choice go Qantas!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers

Pathetic

published

Do not fly with them if you can.
Failed self check-in counters.
No/ rude customer service.
Weirdest delay excuses.
Contradicted gate numbers published.
Limited toilets with people squeezing into your seat to pass through if you are to be seated towards the back of the aircraft.

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Questions & Answers

Vanaja P.

Vanaja P.asked

Does virgin fly direct from Perth to Gold coast

1 answer
Andrea01
Andrea01

I don't believe so. To fly direct you will need to fly Jetstar

alan s.

alan s.asked

Baggage allowance on flights from Christchurch to Brisbane

1 answer
Fired Up
Fired Up

I can confirm that there is

Peter B.

Peter B.asked

Does virgin domestic still do final boarding announcements. I only heard one telling passengers they would be boarding in 5 / 10 mins.

1 answer
Tony Baroney
Tony Baroney

Not sure...this is the first flight i have booked with them in 5 years...I have 2 domestic flights booked for tomorrow and Friday..I will find out...but nonetheless theyre a bloody ripoff

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