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Disgrace of an Airline
Cancelled my 6:45 flight and put me onto a 6:20pm flight. Was on hold for a total of 2.5 hours, but didn’t get through to anyone and was hung up on twice. Went to the desk at the airport and was told there was no space even though other flight combinations (business and/or indirect routes) were showing up online. Lady at desk service just shrugged her shoulders without any apology. Ended up cancelling and booking Jetstar. Won’t fly them again.
Will never fly Virgin Australia again!
I flew Virgin Australia last year and it was the worst flight I have ever experienced!
We were seated in the row directly in front of the emergency exit rows and as such our seats did not recline. Behind us were 2 emergency exit rows - and all 12 seats were completely empty!
So we asked the attendant if it would be OK for us to move one row back for greater comfort, to which she said we could not because “those seats are more expensive”.
So, instead of sitting in a more comfortable, empty space, we were forced to sit in seats with so little ...leg room, that did not recline, with the seats directly in front of us fully reclined, making our journey all the more uncomfortable. And to add insult to injury, I was unable to use my tray table as it was disgustingly grubby. We brought this to the attention of the flight attendant during food service, who didn’t do anything about it.
Customer service was appalling. Lack of care and compassion was less than a 1 star. Wish I can rate even lower
Lack of care, empathy and flexibility towards guests.
Many situations where flights have been cancelled or delayed and customers have to be ok with it.
Today I was physically at the gate, already checked in.
I did not hear the announcement for boarding although physically at gate.
Somehow missed my flight. Instead of putting me on next flight, said you have to purchase another ticket at 250 one way.
You have a guest at airport. An empty seat. Guest paid and checked in on time.
Why not just put on the next flight...
Paid for the next flight 250, then the flight got cancelled and pushed back 2 hours.
No compensation from their part......
Great customer service
After a failed JetStar flight we were booked via Virgin Australia. Customer service was great opened the checked in early to accomodate 25+ customers whom were last minute transfer from JetStar. They were patient with our questions and very helpful assisting us as we don’t have details on our flight except we were told we are flying via Virgin.
- Verified customer
Worst Airline in Australia
Please do not fly with them. My flight experience was the worst I ever had, weeks ago I took a flight with them which I now regret, I found my bag was opened and I realized several items were stolen, what was even worse, the employees give me inaccurate information about what I should do to recover my things, they give me a phone number which nobody answers the phone. Even worse, they suggested to me go to the police in order to report the missing baggage. I spend a lot of time trying to do it, the officer said to me the problem was a matter of the airline and the airline has the responsibility for transporting my baggage without any problem. They still don't answer my calls and my emails. Please do not fly with them
If given the choice go Qantas!
I normally fly Qantas work work (2-3 times a month domestically) however this time I was put on a perth - syd flight on virgin. Wow the difference is amazing. Its a long flight! But virgin gives you the smallest serve of food - certainly not enough to get your through the flight. On the same syd- perth flight qantas always has plenty of food and unlimited alcohol where as on virgin you have to pay for alcohol after one glass!!!! But I was so so hungry on the flight! It was terrible (and I’m a petite female - cant imagine if I was a male how sta...rving I would be!) there was also no screens! And no wifi. It was a total shock! I guess I am used to Qantas and the excellent experience you always have with them! Also check in was so awkward. The machine couldn't scan my tag so it took like 20 minutes for me to even find a staff member to assist (i am 25 and work in IT - I have no problem using qantas’s self check in system)
Great airline and partners!
Always a pleasure to fly with virgin ive been flying for years and maintain my platinum status as they offer the best inhouse expereince when flying and friendly staff to accomodate my needs
Understanding and Considerate
Booked flight to Las Vegas to Sydney and realised after booking that my return was via Brisbane. I called customer service and was able to change flight at no cost.
Will never fly with Virgin again
Flight delayed by 4 hours. would recommend Qantas. Terrible Customer Service. Staff initially refused to care for a 85 year old woman in a wheelchair. My Disabled Father had to take her to the toilets. Many unhappy customers. Will Not Fly with jetstar or virgin again.
Customer service sucks!!!
LIesie at the front desk tries to make things really hard!!! We almost missed our flight! She even asks for our PR document when everything is electronic now!!! This is a flight to going out of Australia and not coming in???? Think twice if we don’t have PR, why the immigration department let us in in the first place??? We don’t travel with Virgin very often and always use Qantas. But because of this experience, we will NOT travel with Virgin ever again! The staff is not trying to make things easy for the travelers. Instead they make it hard!!! Not happy at all!
Avoid virgin aus if possible!!
Our first time flying with virgin aus and will definitely be our last. Customer service is appalling and wait time is ridiculous. We flew with tiger air with our 5 month old and enjoyed it more than virgin aus.
Non Vegetarian Food Only
Virgin strictly can't offer Vegetarian food from Perth to Port Hedland for frequent flyer.
They have one and only non veg food option even though you request 20 days prior of boarding
Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time
Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time and dose not always delay and food is great and great maintenance and nice and clean
Most unpleasant experience in 20+ years of flying
Flight delayed by 15 minutes increments over a period of nearly four hours. Misleading information and rude staff. Very filthy airplane. Made to wait on the plane for additional half hour. Appalling. Will avoid flying with Virgin at all costs.
- Verified customer
Waiting on refund for over 2 months
I booked a ticket for one of our staff through a 3rd party booker. When she went to the airport for the flight she was told that there was no flight for her, despite her showing the confirmation papers with booking number for both Virgin and the 3rd party booker. Virgin made her pay for another flight at the gate.
I am trying to get a refund as we are not paying twice for the same flight. The Virgin Customer Service team can now find the original booking but cannot find the new booking they made her pay for at the gate. They also did not giv...e her a receipt at the gate nor try and sort out why they couldn't find booking number. I have called and emailed on many many occasions. This has been going on for 2 1/2 months and I am getting no resolution from Virgin. Poor poor customer service. Still waiting on a refund.
Despicable taking advantage of the fires a National Crisis to make a buck
My self and a group of 3 other lady’s had all booked flights to Canberra I am the only one who used Flight Centre And Virgin we have had to cancel due to the air quality and Bush fires the other 3 lady’s including my daughter have all been refunded by Qantas. Virgin and Flight Centre will only offer a credit. Virgin and Flight Centre are taking advantage of the fires and keeping people locked in to them with no reason.
Still waiting on my refund
I booked a return business class flight from Brisbane to Perth and cancelled on the day of my travel, 21 November 2019. The reservation department in the Philippines assured me it was fully refundable and would be credited back with 21 days. (I am a velocity member)
I called again on the 28 December requesting my refund of $3,473.61 and was put on hold while they checked with the accounts department - on their return to the call I was told it would be another 3-5 days.......
I called AGAIN on 6th January and was put through to the supervisor...
I never take this plane for the last time three years ago. It was from Sydney to Melbourne. rude remarks, attitudes to passengers, etc
I don't think the attendance service education is enough. They do not seem to be aware of what industry they are in. I've been on airplanes in many countries, but it was my worst experience.
Delayed flight, everyone here is right don't fly virgin
Really poor, our original flight is cancelled as it is an underfilled flight delays of more than 5 hours with 2 young kids. Don't trust virgin with your holiday...called customer support and they said nothing they can do they have lost us as a customer
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Questions & Answers
Does virgin fly direct from Perth to Gold coast
Does virgin domestic still do final boarding announcements. I only heard one telling passengers they would be boarding in 5 / 10 mins.
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