Volvo Doncaster

Both dom & Ivan were very professional to work with. Dom gave us friendly attentive service with the whole sale handover. We couldn’t ask for more.

The service department at Silverstone Volvo in Doncaster has twice taken my booking for service and somehow the booking wasn't put into their system (Jan 2023 and May 2025). Lucky that in both instances I rang before driving to Doncaster from regional Victoria. The issue appears to be a "feature" of Silverstone's service offering. Another issue to contend with is the difficulty of finding parking upon arrival and the general squashiness of the location. Even though I have been coming here for nearly ten years, I am on the lookout for an alternative for my future Volvo servicing needs to avoid these issues

Sub-standard Regular Service and unhelpful Volvo Customer Care Team – When the engine light on my XC60 came on and off every now and then, i pop into a local mechanic to get a quick engine diagnostic on 10/12/2021. The mechanic picked up issue with EGR Valve and cooler blocking up. Also scan revealed short circuiting fuel flap actuator need replacement. Fault code is as follows : Fault code : P014C00 — O2 sensor slow response

My XC60 3-year warranty just expired on 14/5/2021.  On the 22/12/2020 during the last log book servicing at the Volvo Doncaster dealer where i bought this car, the Volvo service mechanic did not pick up the issue with EGR Valve and cooler blocking up and the short circuiting fuel flap actuator even though we rarely drove the car during the lockdown in Melbourne during the period between 22/12/2020 and 10/12/2021. These are glaring error that really should have been picked up in the last service when it was still under warranty. It took me the trouble to get independent mechanic to run diagnostic in order to find out these issues. 

Similar EGR issues have been found in these forums and it seems to be common with Volvo.

Called up Volvo Doncaster and they demanded that i have to service my car with them and pay $773 for the regular service before they could remove and clean up blocking or $338.25 for removing and cleaning up blocking with no regular service. In addition, they would not honour the good-will warranty as it has been expired for 6 months then, even though i serviced my car with them for the last 3 years.

Given they is no goodwill from them, i submitted a request with Volvo Customer Care Team on 11/12/2021. I got an auto response almost immediately stating “We have received your email and are investigating your enquiry or concern. A Case Manager best suited to your case will contact you shortly.”

I waited for 51 days and no response from Volvo Customer Care Team or the Case Manager. So i called them on 31/01/2022 and the Case Manager Said (his name) stated that i need to pay $225 for the diagnostics to be performed at Volvo Doncaster and if they detect any issues, they will fix it free-of-charge under the good-will warranty. However, he did not offer any apology for the long delay in responding. It sounded like he negotiated on behalf of Volvo Doncaster and not really interested in helping me to find out why the issue was not picked up on 22/12/2020 and also why this issue occurs even though he has been driven much less during the lockdown. Seems to me it is quite obvious there's problem with the quality of the Volvo vehicle itself which he blatantly did not want to admit.

Therefore I will avoid servicing at Volvo Doncaster and Volvo car on the whole and switch to other make which do not seem to have this problem. Volvo has forgotten that there are many good rivals out there.

Dishonest Volvo Doncaster Dealer – I visited the Volvo Doncaster dealer to purchase a brand new XC40 car on a Novated lease contract. The Dealer didn’t have stock of the model I wanted. The Sales person asked us sign a contract and pay deposit to secure a new XC40 from the next delivery batch – which I did. I was assured deposit would be refunded in case the Lease Company found a suitable Volvo XC40 at another dealership. To make sure agreement was clear I asked clause –Subject to Leasing price Agreement - to be added to the contract. On the next day I contacted the Novated Lease Company (Autopia). They were able to find a brand new XC40 available immediately but at a different dealership at a better price. Autopia decided not to proceed with Doncaster deal. I accepted Autopia’s offer and contacted Doncaster dealer for refund. The Sales person promised verbally that refund will be honoured if I made the request in writing. I sent few requests for refund to the Sales Manager Doncaster. Since then no reply has been received and the Sales person does not answer the phone (they have my mobile number in the system). The dealership violated 2 conditions on their own contract: 1. Must Settled on August 2020 – car was not available for delivery before end of August. 2. Subject to Leasing price agreements - Lease company decided to proceed with another Volvo dealer. I’m very happy with the car but disappointed that Doncaster dealership retained my money without providing the goods. I recommend Volvo City (Port Melbourne). Amazing service, during Covid lock down (dealership closed) they organised Volvo car to be delivered at my home address.