VTech RM5764HDV2

Not compatible with previous models – We brought this brand as we had brought a previous model 12-months earlier from the same brand. The new model's parent unit have features that are worse than the old model! Mobile app: The model we previously brought was the best model we could buy at the time, a RM901HD. We wanted to add a second camera and we were very happy that the vtech mobile app allowed you to add multiple cameras that you could view at the same time. Unfortunately the RM901HD was no longer available, so we brought the best model now available to us (the RM5764HDv2). We are really disappointed in our purchase. The new camera is not compatible with the old vtech mobile app as they have developed a new app (which they have not made compatible with the old models). We now have the 2 most expensive models we could buy at the time (12-months apart), which we have to go to different apps to view.

Parent unit: The new parent unit looks very modern, but there are features that are worse than the old models. There is an obnoxious LED light that lights up with motion/sound that you cannot turn off. Therefore, if someone goes in to settle baby, the LED light is still flashing away (which is not helpful when you're overtired and trying to sleep at night). The old model had a small LED to show that the parent unit was on mute. This was helpful to see when you have the screen turned off in the middle of the night (especially when you want to be quickly reassured that you haven't muted it). The stand has also been downgraded (previously allowed you to tilt at different angles, where now you can't). The navigation also flows worse.

App: There are also features in the new app that are worse than the old version. Previously you did not need to grant the app permission to your camera roll to enable you to save photos and videos, whereas now you do. You also cannot pin the menu open which can make it more difficult to open.

We are most disappointed that it is not clear that the new models and old models are not compatible together. We contacted vtech support and they said there was nothing they could do. We hope they make the old models compatible with the new app so that we can at least view both cameras at the same time without having to choose which one to view.