VTech RM7764HD

Expensive, not worth the money. Try other options – We bought the original VTech RM7764HD back in December 2020 and then added a second camera in November 2023 ahead of our twins arriving. The old unit died in September 2024 and we replaced it with the RM7764HDV2-2 on the same day the old unit died. We were told that the additional camera we purchased eight months ago wasn’t compatible with the… Read more

V2 so we had to buy the two camera pack straight up ($400) (other places selling it for RRP at $519).

The only improvements over the v1 is that it finally has a clock on the display and the picture is clearer with 8x zoom however with both cameras it now won’t zoom back out to 1x so the field of view is max 2x which is way too narrow.

I’ve raised a ticket with VTech and done all of the standard things (unplug wait a minute, replug and turn on, reset all cameras and parent unit).

The old unit also had better sound monitoring in that the parent unit would mute unless the baby made a substantial noise (obviously sensitivity was adjustable) the V2 doesn’t mute the sound so you literally hear every single sound inside the babies room (white noise machine, air conditioner, sighs, movements etc) all the time.

The V1 was also a lot easier to connect to the smartphone app. The V2 you have to individually connect each seperate camera to the wifi as well as set up a new account with the new app which asks a few questions that are too personal (details of the children which is thankfully optional) and then add each camera through the app.

Also, the V1 used USB-C for the cameras and importantly the parent unit which was handy as the unit could be charged anywhere in the house, the V2 has gone back to an old style plug so I’ve had to order an additional two adaptors to have the same convince as the old unit (one charger on each side of our bed and one charger in the kitchen ($25/adaptor so and extra $50).

For how much they got right with the V1 it’s ridiculous how they got the V2 so wrong.

Definitely avoid this one. It’s crap and the price of the unit just makes this purchase all the more insulting (was also warned by the sales clerk I bought it off that VTech won’t accept a refund/return for being unhappy with the product (in hindsight it was a warning that their after sales service is difficult which I ignored given that I had a good experience with my original unit).

I’m going to replace the battery in my V1 and see if I can get it to work again (another $38 that I might just be wasting my money on) and if I can get the old one to work I’d definitely switch back to the V1 but then I couldn’t in good conscience sell this piece of crap second hand to someone unsuspecting given how terrible it is.

This monitor feels like what bad breath would be if it manifested into a product.

Wish I read these reviews earlier! BEWARE! – STAY AWAY DONT MAKE MY MISTAKE!!!! Absolutely terrible monitor! Only reason we swapped from our uniden was to get a bigger screen and wifi. Bigger screen yes, that’s about it. Camera constantly disconnects regardless of wifi or direct connection. Loses signal as soon as you walk out of the room with the camera. Show details

Total garbage – This monitor is terrible. The only good thing about it is the large display screen. However, this is useless when the connection constantly gets lost so you have to go into the babies room to turn the camera on then off. I had a faulty camera initially so got the whole thing replaced. Now 17 months on the charging cable for my parent unit is… Read more

broken so I can't use it at all. Called vtech and am getting sent a replacement in 7-10 business days. So I'm now without a monitor for 2 weeks. I would never recommend this product. It is such a waste of time

Terrible. Don’t waste your money – Positives; *night vision camera is great. *Picture clarity is great. Negatives; * Temperature reading never works. I’ve set up two different thermometers next to it and sent to VTECH to prove it’s faulty and not heard back. Today the temp reading said 10c. It was actually 22c. * At least once a week through the night, the camera starts… Read more

flicking from day to night mode, constantly for hours. There is a clicking from the camera that could wake the baby and then you have to turn the volume off on the monitor unless you can sleep with the clicking. Switching everything on and off doesn’t make it stop. * I had the monitor in the same room as the camera once and was told via the LCD screen to move closer so it could connect. The signal constantly drops out. * battery life is terrible. Does not last for a two hour nap. * you can’t use the music / white noise and have the volume on to hear your baby.

It’s a terrible terrible product with a wide range of faults and that has caused me an untold amount of anxiety. Is the bedroom to cold / Will the clicking wake the baby etc etc.

Complained to VTECH twice and didn’t hear back for month and when I did they said if I truly believe it’s faulty to talk to where I purchased this from to see if they would send it away for testing!

Worst Monitor & even WORSE Service – This is my 2nd Vtech monitor. I'll be switching brands. Have so much trouble with them, pathetic range, dodgy microphone & camera. Even worse, have emailed service 3 times and no response. Dont waste your time purchasing Vtech!

Never connects – Never connects longer then 5 mins wortless we already had a replacment next one same junk go with another brand since reading reviews everyone has the same problem. We brought the most expensive thinking there wouldn't be any issues.