Vuly Play Flare

Purchased a Large Vuly Flare in October 2021 for a Christmas present for my 3 year old. I thought I was spending more money for a "quality product" that is "Durable for Australian Conditions" and "Safe"

Found this not to be the case... After a few jumps or a bit of wind the poles fall out of the T bracket. Resulting in the net and entrance not being safe.

While placing the poles back into the T Bracket the weak poles snapped as they were not strong enough for the net and canopies tension.

Wanted to support an Australian brand, but now I am severely disappointed.

Bought the flare trampoline for the boys Christmas and paid $700, $300 more than we would usually pay for a trampoline and I was expecting really good quality and with all the positive reviews I thought they must be good…. gee didn’t we get a rude shock!

The metal clips that hold the net in place to the poles have nearly all snapped.
When my children 8 & 12 years old bounces on the trampoline it sounds loose and noisy.
The instructions were not clear, the t-joints are a bad design.
I made contact & sent emails to Vuly and they replied with...

Trampoline was difficult to put together, poorly fitting sections that required additional tools and skills to get them together - don't believe the online video tutorials.
I have now just attached the shade cover which has pulled the poles together and made the safety net and door go slack.
I find it hard to believe they have only positive reviews on their website...............

We were very disappointed when it came time to assembling our grandchildren's trampoline for Christmas Day. There were 5 broken button inserts, sections of the burs T-joints had to be ground down inside stopping the poles from being inserted. We were able to screw 5 poles together to make it safe and usable. The Shade cover cannot be made any tighter and sags in the middle. The mister cannot fit properly as the netting does not have straps as shown in the guide. I contacted Vuly and sent through a warranty claim with photos attached. The advic...

Since owning this trampoline we have had the frame and a spring break. (less than 2 weeks). It's very poor quality really for what you pay (think worse than Kmart).

I have put it together but not sure if I want my child to jump on it as something new keeps breaking every few days. They should recall the whole batch. Fix their manufacturing issues and then sell the trampolines. They are on their way to a law suit really.

see photos attached of two parts that broke over the past month.

Waa faulty from the start from the poles to the shade top very very rude after sales service wished we bought from another company will definitely not recommend them at all

Our trampoline is full of faulty parts. We have built, taken apart, rebuilt and still do not have a safe trampoline for our children. We are SO massively disappointed with the customer service and complete disregard of our issues. Feeling like NSW fair trading is the next step. We’ve already spent ten plus hours trying to get what we paid for to no avail. Avoid.

After reading reviews here, I was a little concerned there would be delivery delays, and that after sales service would be problematic if needed. The reality was as follows;
- Tue 31st Aug 2021: Purchased Vuly Flare online as well as the ladder
- Thurs 2nd Sept: Received email from Vuly stating it had been shipped with Direct Freight Express
- Fri 3rd Sept: Direct Freight Express complete the delivery to my home address in Newcastle. Very impressed.

Assembly - Took me about 90 min on my own to erect the trampoline. All parts were clearly label...

We just received our Vuly flare size L. What a beauty, my kids could not believe their eyes when they saw it. They have been skipping their TV time all together and spending it on the trampoline instead ! We are finishing every night laying down counting stars after jumping instead of watching TV. This has absolutely lifted the mood of the entire household, kids and adults alike. It is so well made, and it has so much bounce. Thank you from Melbourne VULY!

12 year old 2 year old

One at a time
The poles keep coming loose which is my main problem but now I put them in properly it’s perfect so I have changed my review

We bought a trampoline from Vuly from their online website on 24/07/21. Some of the pushbuttons were broken. The instructions for the trampoline say "WARNING: Make sure that all push buttons are locked and secured before using your trampoline. Bouncing on a trampoline with push buttons that are not locked will cause damage and injury." We lodged a warranty claim with Vuly on Wednesday 4/08/21. We have still not received the push pins. We have asked for a refund or to have have the pushbuttons couriered through TOLL, their courier company. Vuly ...

Actually don't have Vuly Flare that I ordered yet, but am warning others that the delivery company used by Vuly which is Toll are rubbish. The delivery was on board for delivery yesterday yet didn't get delivered
At just before 5pm called Toll Customer Service to be told it would arrive in within 10 minutes. Didn't arrive so called back. Told it should arrive within the hour, but didn't check with driver as had no way of contacting them!! Are you kidding me? You are a delivery service and cant contact your delivery driver to see where a delive...

Great tramp although the ladder isn't the strongest as steps made of plastic. After care was fantastic, couple of issues when it arrived but new parts sent out quickly. Able to put together by myself during lockdown.

Good design. Zipperless net is a great feature as the zipper broke twice on our old trampoline. Having the shade cover is good too. Absolute necessity in our area for the hot summers. Great trampoline

The trampoline was going fantastically well, the kids were loving it, the best Christmas present ever from my sister and my parents.

Come last week, I thought it was time to put up the canopy to give the trampoline protection from falling tree leaves and gum nuts.

I put the canopy on and awoke the very next morning and the trampoline had moved all the way over to the decking, falling to its side and had smashed a few of the Vuly poles.

There is absolutely no warning about the trampoline moving if the canopy is attached. I have had to remove...