Vuly Play Flare

They kids got this trampoline a 3 years ago and the quality was really good. Safety mat around the strings has started deteriorating due to weather and age but everything else is good Show details ·  1

I placed an order more than 2 weeks ago and I cancelled it within the hour. Here we are more than 2 weeks later without a refund in my account. This is more than $2000. Horrible.

Great investment for outdoor play!! – We bought a Vuly Flare trampoline as a christmas present for our son. We found out about Vuly through word of mouth - our friend bought their twins a Vuly 5 years ago and she said it's as good as the day they bought it! So we took their word for it and bought a Vuly. First of all, I will suggest to all - watch the installation video before… Read more ·  1

reading the book!! The book tells you everything but we got to one point where it didn't make any sense, this was the point we decided to watch a video on youtube and realised we had to re-do all 70 springs into the safety net.... if the springs seem TOO hard to pull, that's because something isn't right.

The quality of the trampoline is impeccable and it was relatively easy to put together. We finished putting it together in 2 hours but that included mistaking one install task of 70 springs.

The bounce pad is really great, it isn't too bouncy and it definitely isn't too firm.

I love that you can have a shade - I don't love that accessories were free a week or two after we purchased ours in Black Friday Sales but nonetheless, it was a great purchase.

I would absolutely recommend a Vuly to anyone who is buying a trampoline for their kids. We got the Flare Large which easily fits 2 adults and 1 kid jumping but if you have 3+ kids, I'd recommend going a size up so there is adequate room for jumping and also to accommodate growing kids.

Fast response and shipping time. Very happy with the quality of the trampoline, my two year old loves it – Two years old Two people Very safe and quality manufactured Show reply

An absolute winner – We just received our Vuly flare size L. What a beauty, my kids could not believe their eyes when they saw it. They have been skipping their TV time all together and spending it on the trampoline instead ! We are finishing every night laying down counting stars after jumping instead of watching TV. This has absolutely lifted the mood of the entire… Read more ·  1

household, kids and adults alike. It is so well made, and it has so much bounce. Thank you from Melbourne VULY!

Poles keep coming out when kids jumping – 12 year old 2 year old One at a time The poles keep coming loose which is my main problem but now I put them in properly it’s perfect so I have changed my review Show details ·  1

Disappointed in the quality – The cover (shade cloth) has perished in under 18 months. All the attachments to the poles have torn from sun exposure. Poles stayed in original place for about a week. A little disappointed considering the price. I'll probably just go another brand of the same or maybe better quality for half the price next time. Show details

Wasn't worth the money – Trampoline mainly had 1 user (child), but was always under weight limit when multiple users (all children). Trampoline fell apart quickly, and they only replaced certain parts with the warranty. Spent ALOT of money, for just over a years worth of use. Very disappointed with this brand, will never repurchase. Better quality with the Trampoline we bought from Big W. Show details

Great quality product. Withstands the Aussie sun and will last. Show details ·  1

Vuly went downhill with the Flare – Used to rate Vuly when we had the now superceded Classic trampoline. A good trampoline which really only required the usual spring and mat replacements over a number of years. All downhill since though, once they couldn't supply properly engineered replacement frame parts towards the end of 2021, not just once but twice (? quality control). As… Read more

'compensation' they offered us a new large Vuly Flare, which I assumed might be the modern day equivalent of the Classic. Rather than wait several months for further replacements parts I accepted the offer. Big mistake. As mentioned by other reviewers the T-joints are badly made and trying to assemble the trampoline net yourself (as shown in the videos) is impossible, even when they point out the 'trick' to it. They sent out a new set of T-joints and promised an install on warranty. Not only was one of the T-joints unusable, because it was bent out of shape (questionable quality control again), but they couldn't honour the install even though we're only just outside the Sydney metro area. In the end it took another adult standing on the mat inside the trampoline to get the net up, with a real struggle. Nowhere near as easy as the video would have you think., Don't bother buying a low price point Vuly trampoline. They're still not that cheap and not worth the money Certainly don't fall for the offer of a Flare for something else they can't provide. They won't let on about its inferiority, nor some of the other justifiably poor reviews on Product Review.

Great tramp and affordable – Purchased one of these in L, for our 3 kids 7,6 & 3. Great product Show details ·  1

Poor quality, tip ready in 15-months – Purchased a Vuly Flare medium 18 months ago, the poles started leaning in within it’s first year. I’ve found that the T-bars and poles on this model can’t handle the net tension and both progressively bend inward (thin lip of T-bar absorbs a lot of tension, poles are just too weak to withstand being pulled in every bounce). Vuly were prompt in… Read more

replacing the first T-bar issue I raised, the pole on the firmer replacement T-bar was then the first to bend. I didn’t really expect issues based on my first support experience but boy was I wrong.

At 18-months the trampoline needs near complete replacement. The stitching, on every piece of padding is low quality, pole protectors were fraying from the very get go really and it didn’t take the frame pad long to rip, well before UV should have gotten to it. By 15 months it was looking pretty unsafe, poles were basically all leaning in to some degree, a few by a lot. I originally went to Vuly to avoid that sad cheap saggy dangerous looking tramp we’ve all seen in a yard but got sold that one instead! Vuly keep claiming it’s weather related but the neighbours Vuly trampoline is just fine??? They also make big claims about durability that simply don’t hold true.

Lastly the mat buckles all (well 8/10 of mine) twist, you can put them back but a few bounces later and they’re twisted again so it’s not a bouncy trampoline once it’s been used a few times, that is unless you invest 10-15 minutes to make it bouncy for the next 1-2 minutes, over and over again.

I have personal experience of far better quality from Vuly, my brother repaired his once in 8 years for UV damage, I see a near identical but clearly stronger design model over my fence with my neighbour. The medium sized Flare I got though is proving to have been made as a cheap disposable though.

I’ve given Vuly one last opportunity to make good on their marketing of safe & durable before I lodge a complaint with the Dept of Fair Trading.

Not as good as the reviews make out – Trampoline was difficult to put together, poorly fitting sections that required additional tools and skills to get them together - don't believe the online video tutorials. I have now just attached the shade cover which has pulled the poles together and made the safety net and door go slack. I find it hard to believe they have only positive reviews on their website............... Show details

Terrible quality terrible warrant service – Waa faulty from the start from the poles to the shade top very very rude after sales service wished we bought from another company will definitely not recommend them at all Show details

Don't Buy VULY – Our trampoline is full of faulty parts. We have built, taken apart, rebuilt and still do not have a safe trampoline for our children. We are SO massively disappointed with the customer service and complete disregard of our issues. Feeling like NSW fair trading is the next step. We’ve already spent ten plus hours trying to get what we paid for to no avail. Avoid. Show details

Trampoline received with broken parts - still not rectified over a month later – We bought a trampoline from Vuly from their online website on 24/07/21. Some of the pushbuttons were broken. The instructions for the trampoline say "WARNING: Make sure that all push buttons are locked and secured before using your trampoline. Bouncing on a trampoline with push buttons that are not locked will cause damage and injury." We lodged a… Read more

warranty claim with Vuly on Wednesday 4/08/21. We have still not received the push pins. We have asked for a refund or to have have the pushbuttons couriered through TOLL, their courier company. Vuly are refusing to give is a refund and say they will only post them through Australia Post again. Australia Post have had the pushbuttons for nearly 3 weeks but have not delivered them and have just said that they are very busy at the moment. It has been over a month since we paid for the trampoline and we are still unable to use it safely.

Delivery Partner Vuly Uses is Rubbish – Actually don't have Vuly Flare that I ordered yet, but am warning others that the delivery company used by Vuly which is Toll are rubbish. The delivery was on board for delivery yesterday yet didn't get delivered At just before 5pm called Toll Customer Service to be told it would arrive in within 10 minutes. Didn't arrive so called back. Told it… Read more

should arrive within the hour, but didn't check with driver as had no way of contacting them!! Are you kidding me? You are a delivery service and cant contact your delivery driver to see where a delivery is? Was going to buy another Vuly product from their website, but will not now. Also recommended buying the same trampoline to friends as it is on sale, but they won't buy either now. I know Vuly are not responsible for the delivery, but they need to use a reliable and professional company to deliver their products

My toddler loves it! – Great tramp although the ladder isn't the strongest as steps made of plastic. After care was fantastic, couple of issues when it arrived but new parts sent out quickly. Able to put together by myself during lockdown. Show details ·  1

Great trampoline – Good design. Zipperless net is a great feature as the zipper broke twice on our old trampoline. Having the shade cover is good too. Absolute necessity in our area for the hot summers. Great trampoline Show details ·  1

Canopy made trampoline almost airborne – The trampoline was going fantastically well, the kids were loving it, the best Christmas present ever from my sister and my parents. Come last week, I thought it was time to put up the canopy to give the trampoline protection from falling tree leaves and gum nuts. I put the canopy on and awoke the very next morning and the trampoline had moved… Read more

all the way over to the decking, falling to its side and had smashed a few of the Vuly poles.

There is absolutely no warning about the trampoline moving if the canopy is attached. I have had to remove the two bent poles but now the kids cannot play on it anymore due to safety.

Vuly takes no responsibility for their mistakes, so buyer beware. So advice would be to avoid buying it directly from the company but instead buy from a physical store where you’ll get better service and a year warranty. If we had bought this from Myer or David Jones then they would have replaced.

Kids love it! – Kids have not stopped jumping on this!! Very safe! So happy with our purchase.have enjoyed jumping on this myself ! Usually both kids are on this but I have been joining them Show details ·  1

So easy to assemble!! – I was not looking forward to assembling it... sure my husband and I would fight. Started getting everything ready. Then decided to tackle it alone until I needed help. Completely assembled it on my own. So simple and easy! Kods love it! Marriage still intact:) Show details ·  1