Reviewer Photos & Videos
Love this trampoline, it did require two strong adult men to assemble it though so keep that in mind. Kids are stoked with it and play non stop on it
Purchased in for $1,649.
The reviewer stated that an incentive was offered for this review
We bought this for our daughter for her second birthday and she loves it! The three of us will all get on it together. It’s very safe, a little tricky to get into for an adult as the opening is not that wide.
Purchased in at Vuly Play Online store for $1,599.
- Thunder Large
Dangerous to install, misleading advertising
I injured myself quite badly installing this trampoline, but Vuly don't care about that. This is very dangerous and difficult to install, instructions re terrible, don't do it without at least 2 men helping you. Also you can't use the shade cloth and the basketball ring at the same time, but they don't tell you this when buying it. Ladder is not compatible and small kids can't get in without help from you. Nightmare trampoline
Purchased in for $1,000.
Customer service pretends to help!!!!
I’ve already made a review of the trampoline it’s a piece of junk!!! But this time it’s about there useless Customer service department,they respond on the reviews apologizing ,and we are sort to hear about your bad experience but do nothing. They ask for pictures witch I’ve already sent of broken springs first delay tactic, then asked for photos of the trampoline saying I might have installed the springs incorrectly, second delay tactic , third was provide them with review so I can look into it for you and so on they do not try and fix the issue. Even sending out a rep or technicians to fix issues. Useless buy another product.This is a boat anchor !!! For 6 weeks my kids haven’t used this product
Purchased in .
- Thunder Large
Springs break in 4 weeks of purchase
We bought our kids 13/9 year olds an early Christmas present ,within 4 weeks we were replacing springs . The response we received was terrible , 2nd claim was made on 29/12/21 and we are currently still waiting for springs to be replaced!A present that has not been used for the last four weeks as they don’t have any spare parts available and customer service is terrible!!! wish we never bought this piece of junk looking forward to something else failing as will be getting a full refund.Don’t buy look for something else!!!!
Purchased in for $1,365.
- Thunder Medium
Slick marketing and excellent reviews but trampoline is flawed.
While we are satisfied with the final product, there are some things you need to know before buying the Vuly Thunder or any of their products for that matter.
Firstly, Vuly tightly control the reviews that are left on their site. There are literally thousands of 4 and 5 star reviews for their trampolines – nothing lower. I left a detailed review for the Thunder but only gave three stars. I provided information to prove I had actually bought the trampoline yet my review was not published. This is misleading and unfair for consumers.
The tramp...oline itself was incredibly difficult to assemble. We spent probably in excess of 8 hours putting it together. The main issues we had was the laborious task of attaching the leaf springs to the mat and making sure they are done in the correct sequence. The leaf springs require a very high amount of flexing to attach them to the mat – and there are a lot of them to attach. We made four attempts before finally getting the mat on. Additionally, the upper and lower net poles are extremely heavy and hoisting them up individually with the net attached is almost impossible with the weight of the 6 other poles. We used the official youtube instructions as a guide, and laughed at how effortlessly the bloke gets this bit of the assembly done. The height of the finished product makes it very tricky to get into. There is only a very small square in the skirt to put feet through to step up into the net of the trampoline. No ladder is provided. Younger kids will need help every time they want to get in and out which is a hassle.
Purchased in at Vuly Play Online store for $1,199.
Terrible quality, exceptionally bad customer service
Endless broken parts starting 4 months after purchase, terrible (lack of) customer service. Dangerous trampoline that constantly has parts breaking, I.e. 3 more springs broke randomly today. If it was cheaper I would have thrown out by now as I’m worried the mat will break next injuring one of my kids.
Purchased in for $1,099.
Terrible. Bad customer service, worse product.
- issue with ordering. Customer service is non existent.
- there are issues w the springs. They keep breaking. Common issue read reviews. This is dangerous and a design fault.
- poor quality and build. Looks very aged after a year.
Just avoid if you want a good product or any level of customer service.
Purchased in at Vuly Play Online store for $1,099.
I have bought 2 Vuly Flare trampolines for each grandson. Wind damage twice for one despite using anchor kits and weights, bought in September 2021. Vuly recommends taking down shade sail when impending winds, which was done the second time. Vuly sent an invoice for replacement parts. not happy that I purchased 2 of these, other trampoline not assembled yet. I am regretting my purchase big time.
Purchased in for $500.
Rusted and Springs snapped within 2 months
The springs on our Vuly trampoline started breaking in half and we discovered there was rust everywhere after just 2 months! We live near water (not the beach) and our trampoline is protected on 3 sides, the customer service reps said it wasn't environmental and that it must be something else. Vuly then continually sent the wrong parts and not enough parts to fix it. This has gone on for months now and its still not resolved, the customer service is very friendly when there isn't anything wrong but once there was an extended problem that has changed. One of their reps described the situation as a 'train wreck' Such a shame as we thought we were paying extra for a quality product but its not the case.
Purchased in at Vuly Play Online store for $1,600.
Kids love it. Adults wallet, not so much.
Kids are 5 and 6. They use it approx 3 times a week. We purchased new from Bunnings approx 4 years ago now. In that time, the shade cover disintegrated within 3 months. We replaced the jumping mat last year. The safety net around the perimeter is almost over. But worst of all, we've spotted severe rust to the perimeter frame. All of the leaf springs are rusty and a couple have actually poked through the bottom plate of the circular frame. Overall, we're very disappointed with the speed of deterioration of the trampoline. We'd love to make a war...ranty claim, but didn't hold onto the original receipt and were rejected. Last year we paid $99 for the privilege of 50% off lifetime parts. Fat lot of good that is when the perimeter frame isn't available for purchase. Which was supposed to be backed up by a 10yr warranty! We're not even 5years in. Hold onto your receipts people, you will be disappointed.
Purchased in at Bunnings Warehouse for $1,000.
What dreams are made of!
We recently purchased our Vuly Thunder trampoline. So easy to put together, loving the shade cover, extra bonus it keeps the leaves out. and we got heaps of accessories. The kids absolutely love it. Thank you!!!
Purchased in for $1,199.
The reviewer stated that an incentive was offered for this review
The Kids are having many happy hours playing on their new Vully trampoline .The trampoline is great for keeping them exercising and fit rather than playing video games which is always a challenge to keep them away from.
Vuly Thunder - Amazing but redesign required for Entry / Exit
The only thing that's super annoying about the Vuly Thunder is the weird slit that was designed to get in and out as well as the "ladder replacement" . Practically it's a real feat for an adult to easily get in. The slit doesn't even open that wide and this is after you hauled yourself up the frame to get in. And for kids they're smaller and they don't care as much but to slide out and then to manage to get a footing on the frame to get down.. hazard really.
Purchased in at Vuly Play Online store.
My kids absolutely love it!
We got this for our kids last Christmas and it has meant fun winter days and more time spent outside than on their IPADS! looking forward to summer in the backyard now!
Purchased in .
Questions & Answers
One of our mat connectors keep popping out. Is there a fix for this?
Not sure !!!but like the rest of the products from vuly and there staff useless
We would be more than happy to assist you with this! ...Could you please send an email to firstname.lastname@example.org with a photo of your mat connector and we will be able to assess this for you.
My leaf spring tool is bent. What now?
You are welcome to purchase a new leaf spring tool for an additional price. ...Feel free to call us on 1300 667 514 to discuss this :) Thanks - Maggie
It was so easy to bend this one I dont think I'll waste my money just to bend another one. Thanks for letting me know I'm allowed to spend more of my money on your products.
Could you please confirm your order number so I can look into this for you?...Thanks - Maggie
Can you get anchor kit for vuly thunder??
We do not have an anchor kit for the Thunder range. ...Thank you for your email, We suggest for our customers with the Thunder range to use pavers or sandbags to anchor down the trampoline if they live in windy areas or for when a storm comes We also advise taking down their net poles and lay them flat on the jump mat, as this will help assist in preventing the trampoline from any wind impact. Cheers, Taylah :)
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg||150 kg||150 kg||150 kg|
|Type||Above Ground and Spring-Free||Above Ground and Spring-Free||Above Ground and Spring-Free||Above Ground and Spring-Free|
|Spring Count||42 springs||56 springs||64 springs||30 springs|
|Safety Net Height||180 cm||180 cm||180 cm||180 cm|
|Width||300 cm||367 cm||447 cm||225 cm|
|Total Height||282 cm||282 cm||282 cm||282 cm|
|Mat / Frame Height||89 cm||89 cm||89 cm||89 cm|
|Depth||300 cm||367 cm||447 cm||225 cm|
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