Wagepay Questions & Answers

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I want to repay arears over time Nobody will answer me or help set up payment plan

Hi Michael,

Please email us at Hello@wagepay.com.au , requesting an overdue repayment plan. We will take it from there with you, via our inbox.

Thank you.

I have done that and just received another generic move payment instructions email. There is no option to do this Thank you for reaching out. You can move one repayment for each advance in the app. Please follow these steps:

1. Go to the ‘Wage Advance’ section. 2. Under ‘Advance History’, click on the wage advance you want to update. 3. Select ‘Postpone Next Payment’. 4. Choose the new date and hit ‘Apply’.

Date you want isn't there, consider the date you want may be a weekend or public holiday.

Please note: Once you move a payment, you cannot split it, and vice versa. Adjustments can only be made on a case-by-case basis. We allow 1 move per 1 advance. If you require more moves, you will need to ensure you have supporting evidence - we unfortunately will not accept an adjustment request without supporting evidence.

Customer support cannot approve additional moves or splits.

Hi Michael, Please email us at Hello@wagepay.com.au , requesting an overdue repayment plan. We will take it from there with you, via our inbox. Thank you.

Just to add I change my bank still same problem not connecting to my bank . I tried different lenders no problem and even tried Tailfin which wagepay uses all works not sure what is the issue. I hope someone reading this and fixed thank you.

Hi Petr, We appreciate your question, and we apologize for the delay in our response. It's important for us to provide you with a thorough explanation. When it comes to the time it takes to receive a response from your bank, there are various factors to consider. One common reason is related to updates and changes made by the bank itself. Banks frequently implement new terms and conditions or introduce system upgrades to enhance security and improve their services. In such cases, they typically require customers to review and accept these updates before proceeding with any transactions. Therefore, if your bank is awaiting your acceptance of these changes, it may result in a delay in receiving a response.

Another factor to consider is the need for regular updates of your banking app. Mobile banking applications undergo continuous development, and developers frequently release new versions to address bugs, enhance features, and improve user experience. It is crucial to keep your banking app up to date by downloading the latest version from your preferred app store or Google Play Store. Failure to do so might result in compatibility issues or limited access to certain features, which could affect response times or delay transactions.

At Wagepay, we understand that these aspects are beyond our control, as they involve the policies and procedures of individual banks. However, as a service provider, we strive to ensure a smooth experience for our customers.

We sincerely apologize if you felt that the responses from our customer service team were impersonal or lacked attentiveness. We handle a high volume of emails daily, and while we endeavor to address each inquiry promptly, the sheer number of requests can sometimes impact the tone of our responses. Your feedback is valuable to us, and we will take measures to ensure that more sensitive matters like yours receive the care and attention they deserve in the future.

Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.

Best regards,

Hi Jason, I can see we have already replied to your recent enquiry which was sent over the weekend, unfortunately, our customer service team was unable to get to work due to the recent floods affecting our office, the power outages around the area also affected the ability to work from home. We apologise for the inconvenience this may have caused you.

Thank you

Hi Gurwinder,

At Wagepay we do not conduct credit checks. We base our assessment on the information collected from your bank statements.

Thank you