Piece of crap! Poorly packaged! Ineffective! Adapter p/p causing unit to hang away from socket, very dangerous! Won't take it back, offers 25% refund, or I pay return postage! TOTOAL SCAM!
Biggest scam ever. Ordered 1 heater got charged & sent 3!! Have been trying to get return info with no luck. Finally offered 25% refund said no then offered 45% refund still no finally agreed to 60% refund waiting to see if it goes into my account.
These heaters are the biggest pile of rubbish.Mine is in the rubbish bin. The biggest scam of all is the lying false advert. There is not one piece of honesty about the product. I am ashamed that I was cloned. I should have known better as I spent my life as electrical contractor. However I do admit that I was aware of the total lies they say but I did not know that anyone could get away with so much lies.
Reviews with attachments
PLEASE DO NOT BUY!!!!! I SPENT $252.80 via for 4 " portable heaters" with remotes. I asked them for a refund as they are faulty!!!!!!. Not as described! Doesnt work! They offered to give 25% refund of a total cost. I refused, they offered again to 50% refund, mentioned that the return at your own cost ect.... I refused. They finally given me the… Read more
return address to return to their warehouse address, I checked with Australian Post, that they received the parcel. Still no refund. Hard to dealt with. They are obviously a SCAMMER!!!!! I HAVE REPORTED THEM TO ACCC!
Claim to heat a room in seconds, but performance wise are no better than a normal hair drier, they claim to be cheap to run but are not worth the money. By
Order never received, supposedly by tracking link was returned to sender at their request. Getting run around for last 5 weeks .Total scam . No answers to refund or resend item if at all really do exist . NEGATIVE 100 . Thanks.
I'd give no stars if I could. They claimed it would warm a room, the best heater of 2025.... Well I either got a faulty one, or they're false claims, because I asked for my money back when it didn't work, & they told me that I could send it back, & they'll give me $20, this heater cost $60. I sent photos of it to them in pristine condition,… Read more
everything in original packaging, & they gave me $30. Never Again will I by a heater online, not at that price.
I bought a well heater to test OffGrid in my tiny well insulated house Startup is about 500 watts running is around 320W on 240v AC and @14Amps at 24V DC Probably suited as a hand warmer or a survival situation But for the $89 AU You can do better at big W with a $49 2 bar heater with low and High settings Certainly not seeing results claimed in the website
Latest follow-ups
Took ages to receive , if in Australia you require an EU converter which is supplied But the extra thickness make the unit too far from the wall and too heavy , and this unit may be OK for heating the space like a WC but no good for a larger area.… Read more
Overall it is rubbish. If anyone wants to buy 4 cheap units let me know. Please , also I ordered rwo units and and charged for four units with extra insurance that I did Not order . I contacted them within five minutes of the order to inquire but was told that they had already been dispatched. I live in Ballarat not fare from NSW and it took 6 weeks to receive ???
Follow-up · In answer to the questions asked by you lovely people, putting a converter on the back of these units is not safe as this makes the heater sit a out 1.5 inches off the wall and extreamly bottom heavy and unstable, with the weight in the bottom it tends to pull it out of the plug . In answer to a refund absolutely not as trying to get a refund… Read more
Payed n never received the product support emails don't go anywhere once they told me it had been delivered they want help me past 90 days they never help anyway proir to the 90 days scammers they want refund my money no good scammers
Follow-up · The whole experience is crap no professional response just been scam for my money
Follow-up · I never received the well heater n l would like a refund
Absolutely useless. Would not even heat my tiny bathroom. Sent message to company. no reply. Don't waste your money. Wish I had of read these reviews before purchasing. Lesson learnt.
Follow-up · The size of my bathroom is 1.6m x 2.5m, I had temperature set at 23. I waited a couple of weeks for it to arrive.
Recent reviews
Do not provide adaptors for different countries as stated. Customer service is basically a bot. Refuse to assist and offer small % refunds for items you cannot even use anyway. Product is cheap feeling and have no idea how it works, given the sent a us plug for an au order, but overpriced and absolute rubbish. An absolute scam.
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I am at a loss for words! I'm afraid this is gonna burn up my daughter's apartment.It was a Christmas gift and they will not honor any sort of return. Truly they do not care about the customer! All retailers/businesses who care about service have extended their return time after Christmas is just common sense! Can anybody give me some advice… Read more
where to go forward with this. The support staff was not even listening to my concern. The box was crunched at one end! My best to speak to leadership and will go from there. It's truly disappointing as customers money is so valuable these days.More than ever!
Absolute trash. The product and the service! after 6 months of chasing finally my Visa card provider came to the rescue. It started with the seller offering firstly 20% and increasing the discount whilst Ii remaing stoic and said no I want a full refund. Finally they agreed and I send the 4 units back thru Aust Post next day delivery. They said… Read more
once they have receipted delivery they would process the refund. The refund never came. Finally I documented the email correspondance and submitted a refund claim on my visa card. The option for a star rating is inadequate as it should be zero or even better a negative rating
Scam alright. Not only do they not work . The power switch was a sticker. We were st>pid thinking this was going to keep us warm. They should be arrested. Now we can’t get our money back
Marketed as the "Tesla of heaters". Think more Cypertruck than other Tesla products. Landfill trash. It does not perform anything like it is spruiked. It cost me around one hundred dollars to find out that the "heater" was useless. I ran one in my bathroom for three hours. The starting temperature was 15ºC. The final temperature was 15ºC. Useless and a scam.
Everything advertised re this product is false! The item does not fit ordinary PowerPoints. This company should not be allowed to keep selling products as they are a complete scam! Communication with them is impossible & they contravene Australian standards for refunds! Very, very disappointed!
Follow-up · After I asked for a refund, I was offered a meagre amount as a refund, which was the only thing available. While I was still fuming I decided to cut my losses for what was/is a useless item! When I tried to plug the heater into the powerpoint, it would not fit snugly & I therefore felt it would be unsafe to use!! DO NOT BUY THIS ITEM!!!!!!
Absolutely no heating, put on high closed the room as a last result to hope it did something but no, same with the people I gave them to, no result, asked for a refund, not a chance they closed the ticket
Follow-up · I put it on full heat closed the door behind me so the room would heat up, no heat what ao ever Customer service did nothing were not interested in solving the issue or refunding my mi ey absolute scam
Does not work in Australia, is not safe. SCAM. If you bought it dont open it, apparently its legal to state we will only take back unopened packages?!? Act quick to return takes weeks. PayPal didnt help. Its only 30days.
Follow-up · Paypal upholds the companies 30day policy even though they are selling something that is not safe nor works in Australia. By the time it arrives and you figure it out 30days is fast, i was only a few days out and nothing. I bought 2, absolute waste of money and a SCAM. The company posts contact us like they will help however its just for show on the review site. I have personally not seen one good review
These are rubbish, not even a toy. Cheaply made and not as good as a $30 fan heater from Kmart. They come with a power adaptor for Aus which makes them stick out further making the stabilising feet useless.
Follow-up · Company has issued a full refund after returning the goods so that is good
A complete scam. The heater does not even heat the size of a toilet let alone a room. Requested a full refund, company came back with keep it and we will give 25% back, then it was 50%, 75%. Wasted approximately $40 in postage. Eventually they refunded me for the cost of the heater.
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Beware this is another American scam the product does not live up to the advertised details unless you live in a space the size of a toilet the product does not heat up any thing bigger . it is OK for a hand drier but nothing else and the cost after adding all the additional charges it is cheaper to but a heater in Australia . Just another piece of junk.
I received the product will the wrong plugs. I wrote to their support showing where the product did not conform to their included safety information. I asked for the correct product for Australia or a refund. No response. Their safety leaflet says 3 blade plug and don't use an adapter. They sent a 2 pin plug with an adapter! No response to replace or refund.
Tried to buy one heater and was scammed by the purchasing process in a never ending funnel. Bought 3 instead of 1 and I contacted them immediately to ask for a change in order. Not possible and they stated the order had been packed already which was… Read more
impossible given the immediacy of my request. Then the heaters took weeks and weeks to arrive. However only ONE heater was sent, at a cost of $160! I asked for a refund of the two missing heaters but was fobbed off with an offer of 25% back. The heaters don’t work the heating is very limited and the sales marketing is deceptive at best.
Follow-up · Wellheater contacted me about the product but they weren’t prepared to refund me the cost of the two heaters I never received. After a lot of back and forth I ended up getting half of the money for the heaters so it is still just an enormous scam. They trick you into buying three instead of one and then refuse to give you a refund or change the… Read more
purchased one and was shocked to see it is Chinese. when it arrived it had a cheap adaptor as the plug is not Australian and when you plug it in it falls out of the socket. it also went straight to max setting and would not adjust, even when I turned it off it stayed on, the only way it would shut off was by turning the socket off. reported it to… Read more
PayPal and escalated it to a claim as they offered 30% refund with me paying for return postage. I hope I get my money back from PayPal!!!!!! Australia needs to come down on these obvious dubious merchants.
A rubbish company who refused to refund as they advised. I requested refund 2 mins after I placed the order and got response that the warehouse already packed the item.LOL! Anyway, after receiving the product, it was nothing like they advertised, I requested refund, they don’t respond!
Don't buy; they are a scam. I ordered 2 WellHeaters, they sent 2 Handy Heaters Turbo. The Handy Heaters Turbo did not work and the remotes did not work. I am asking for a refund, but they want to give back 25% with an option to keep the heaters. I did not agree. They are sending emails with options of giving back 25%, 50%, 75%, and then back to… Read more
25%; they just want to kill time so that the 30 days pass, after which they don't have to refund anything. They charged me to ship the heaters to me and now they are charging me the return charges. They are a scam. Please do not buy theses heaters. They are coming from a different company. The plug is of 220 volts, Indian style.
I purchased one WellHeater unit recently and it took nearly two months to arrive. While it looked great in the photos, the reality was very different. After only a few uses, I’m completely disappointed. The product does not live up to expectations, and I feel misled. I would not recommend this to others.
Ok. My wife sent me the link to check this heater out. What a load of rubbish. Common sense should tell you that a heater this small is simply not going to do the job. Compare it to a portable hair dryer which would do a far better job of heating the room. I checked AliExpress and the heater can be bought for less than $10. It is rated having a… Read more
capacity of 800W, which I very much doubt. If you have been tricked into buying this heater and you used PayPal make the claim through them.
Fell for advertising and ordered 4 heaters and 4 remotes, realised my error (I live alone) and do not need 4 heaters. I attempted to change my order and then to cancel the order but was told no, until they were delivered. They have never arrived, and on checking tracking have never even been shipped. Communication is a nightmare and I think it is a total scam.
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