Werribee Blinds

Poor Workmanship – Poor Workmanship - This has been just a nightmare. I have a custom-built home with aluminium doors and frames. I ordered two security doors from Tracy the owner/sales person that came out to my home. The two installers were disgraceful who had no pride in their work. The day they arrived to install the doors they had dropped the door closer on… Read more

my new laundry trough denting the metal. They had to take the door away as they installed the door closer on an angle. The second door was installed on an angle so I could not open the door without lifting it first. This has caused my frame to scratch and rub with each other. They blamed the frame not realising that I am a tradie and my door frames are perfect and bubble level. The doors had a 20mm plus gap on top of the doors (please see photos). This could have been prevented if Tracy and Shane the installer took time to take an accurate measurement. They then took my door away leaving holes in my frame and won't return to re-install the door. Please see second photo of the door that's rubbing and how rough their mitre work is.

NEVER USE THEM over 2months still don't have my doors!!! – DO NOT USE THEM !!!!!!!! Worse company ever!!!! I ordered 2 security doors for front door and 4 Invisi Gard Security sliding doors - 2 security doors for my double door front entrance - 2 Invisi Gard Security sliding doors for double sliding door (family room) - 1 Invisi Gard Security sliding door for dinning room - 1 Invisi Gard Security sliding… Read more

doors for laundry room

I order on 10-11-2020 and was told they would be ready before Christmas and installed before Christmas. I rang Tuesday 22nd December to find out what is happening and when going install them, said they call me Thursday or Friday to let know when going install them, said most likely Tuesday. NO CALL -THURSDAY NO CALL - FRIDAY I tired call Saturday but close. Called Monday 21st Dec 9:47am - told they would tell me by end of day NO CALL tired to call office that evening 5:08pm but closed left message(8mins late) Got call Tuesday morning 9:06am telling me they would install them !!!!! 24th December between 2pm to 5pm. NO ONE TURN UP DURING THAT TIME, THEN AT 5:32PM turn up no phone call telling me running late or nothing!!!!!!

Ok now about doors - 2 front security doors size wrong gap between them FAIL!!!! Had take them with them to fix them....

- 1 Invisi Gard Security sliding doors for laundry room MADE TO BIG, had take with them to fix FAIL!!!!!

- 2 Invisi Gard Security sliding doors for double sliding door (family room) Made doors little to short, so rasied the doors on wheels to fit and now has big gap under doors won't fix them and said they put dust strip on bottom to fix it!!!! That won't fix it !!!they meant be invis gard (paid alot for them). Also the didn't have right screws do the job so they had to use a grinder to grind top of screws.

- 1 Invisi Gard Security sliding door for dinning room Lock broken and can hear the Mesh in the door scraping up on sliding door also does not feel smooth when opening.

I was told they would ring me 4th to organise come out install other doors that needed fixing and put dust strip on and the top and bottom locks missing as didn't have 3 lock systems in stock. Made me pay them on 24th even though didn't finish the job !!!! No happy at all crap job the invisi gard doors don't feel like invisi gard at all

Didn't get call yesterday or today!!!!

9th Jan - Update!!! STILL NO CALL!!!!! They make you pay even if don't finish their work.

11th Jan 12:03pm UPDATE!!! I RANG THEM as have not heard from them, lady didn't know anything had find out, then was told had to order parts in, when I complained why no call last week said office close, and told her he said to me would be out on 4th as warehouse would be open, if didn't have parts why not ring and inform me. She just said we order part and tell me when ready. Didnt want listen to me. So rude.

19th Jan - UPDATE!!! Have not heard nothing from them.....

22nd Jan 12:25pm UPDATE!! NO ANSWER, left message to call me back and never did......

25th Jan 10:13am UPDATE!!! NO ANSWER, left message again. This is worse service ever ordered 10/11/2020 and still have not got all my doors!!!!!