WFI

I never write negative reviews however in this case I’ll happily make an exception. Would give them 0 stars if I could. Have been with them for 15 years and have only just made our first claim for something minor, which they declined for an absurd reason. Completely defeats the purpose of paying for insurance. Do not waste your time or money. Show details

worst insurance company ever – DO NOT USE THIS COMPANY Our car was hit by a not at fault accident. Unluckily for us their insurance company was WFI. The most unprofessional and uncaring company I have ever had to deal with. Staff were really unprofessional. They use an overseas call centre. All you could hear was chickens in the background. People yelling out love you see you… Read more

later. After many calls to this insurer, we finally got an answer and when our car was to be fixed. Claiming that the person hadn't paid there excess. Promises of a hire car had to be followed up twice before we could get it and husband having to walk 6kms to pick it up. If that's how you treat not at fault customer, I would hate to see how you treat your own customers.

WFI excellent insurance company – We lodged a claim for our rental property where the dishwasher had been leaking for a considerable amount of time leaving the area damaged. Received the money to repair it ourselves (at our request) very quickly with very little trouble and excellent service. Show details

I had a good experience with WFI – My kitchen was flooded during the 26th July storm. WFI inspection, report and proposed remedy was prompt and fair. Because of my age, and the disruption that would be caused by the repair process, I decided not to proceed. ‘Kez’ from WFI phoned and explained that under the terms of my policy I could always change my mind. She is a credit to WFI since I have rarely dealt with a more competent and helpful person. Bravo! Show details

5 stars – l just seen the reviews when looking up phone number and can not believe its the same company l have been with for 20 years! l rate them high like l am shocked to read some reviews and l am not a fan of dealing with insurance companies and have put a few claims in and they were 10/10 ! service is excellent price is middle of the road but 20 years… Read more

my business has been well looked after by them l am putting everything with them now because l know they will not try to worm out of a claim or make things harder than need me. Mick.D

Lame Duck Insurance Service – I was with this company for 18 years, finally saw the light during my recent invitation to renew. I needed to speak with a person who could provide details regarding the companies revised payment terms for which my 18 year arrangement was removed. I received no written advice of this fact, could not get accurate or informed information about new… Read more

billing for my circumstance. I drove to the West Perth Office to speak with somebody to sort out my new options. Mr Invisible was not available and I could not leave a message for him/her to contact me. Something to do with Privacy nonsense... I was continuously referred to the 1300 phone number which I was up to my 5th call with and still gained very little help. I've came to the conclusion, that if it was going to be this difficult to make payment and re-establish my payment terms, then what chance would I have of ever making a successful claim in the future. I decided to walked away and I can say it was the best thing I've done. I got 2 other quotes and the RACWA was by far the best on price (lower than WFI) plus I got additional features in my 4 property cover, plus I have contents covered included in my personal home cover and my excess was reduced by $250 per site. Thanks WFI, you did me a great favour, keep up the bad work of treating your customers like crap and eventually you will have none. Probably what you are trying to achieve, since everybody is too busy to help customers with specific needs.

Pathetic Company and Horrible experience – These people are involved in worst possible tricks to reject your legit claim, when we claim our stolen or damaged vehicle, they just go ahead with fake investigation. Which is completely biased in their favour. Their investigator officer will pop out his eyes and threaten you. I would highly recommend for all new users to avoid insuring anything under them. It was a nightmare with them, horrible experience. Show details

WORST POSSIBLE EXPERIENCE do not use WFI FOR ANY TYPE OF INSURANCE – Had my car stolen .Have comprehenssive insurance with WFI for my insurance and i have been their customer for more than 10 years for all my insurances including cars,bussiness, homes content and building paying more then $14000 per year and no issues with payments in the last ten years. They took two months to decide that they need to investigate… Read more

(but in the policy they say if car not found within 14 days they will approve the claim and my brand new car never found ) and then during investigation asked all my personel information including bank accounts,phone records of all the family and partner,any home loan accounts,personnel accounts, credit accounts,saving accounts details. Asked about exact timing of calls made on the day of incident compared with phone records and found few minutes diffrence and claim rejected. Instead of stolen claim investigation they going to investigate all your phone calls history including location ,all the personel information ,lot of interviews and the aggressively comparing all this with what you said and what is in the paper work and if small diffrence found claim rejected.As soon as you lodge a claim for simple theft they going to do everything to find any unrelated reason to reject a claim. Definelty going to chase up these thugs in the court untill my simple claim gets approved.

Unethical. Liars. Worst company – Over 12 months for claim. They spend all the money that should be paid to you on case managers trying to prove you wrong. Deny. Delay. And hide behind the fine print. This company will leave you without a home Show details

I found them completely useless and incredibly uncaring – WFI refused to wave the excess on a claim of spoiled food after unusually devastating storms that hit S.A. we were without power for 4.5days and had lost at least $450 worth of food, with a food shop only being delivered the evening before the storm hit. They wanted me to produce photos of the food, and an itemized and priced list for them and… Read more

then would still not wave the excess. I know of many others in my area who are with, better insurers, their overall premiums may be higher than mine was but they didn't have to provide anything and their insurers paid $500 with no questions asked, no itemized and priced list and with no excess. This company is terrible in comparison and i caution against them. I will now go through RAA, pay more but at least be with a company that has integrity.

Take your money, crappy service – So you pay your money for years, then you have a minor claim, problems start! Hit a piece of metal that fell off a truck on the road, car was totalled, car gets towed away by insurance organised tow, then no one knows where the car ended up, insurance company say they have no idea where it is I have to find it. Found the car had been taken to… Read more

salvage yard because the insurance company had deemed it a write off. Rang insurance company who claimed that they still didn’t know where car was. 2 hours on the phone and get a different dept. which was the total loss team, they said that they would notify claims that next week, finally claims get notified 10am soon later, I had to ring them as no one there know how to dial a phone and was told that it would be paid the following week, a week later nothing happened. Rang them again and was told that no one had authorised an offer even though it was agreed value and that some one will contact me maybe next week as it is too late in the week, it is Wednesday morning at 8.30am now. Don’t waste your money go to a better insurance company with phones that actually ring outwards.

Wfi Bad insurance company ever! – I lodge a claim nearly 1 year ago and still not resolve these people are only good to take money but when is time to refund customers they are just a total waste of time. So I gave up with my claim. HIGHLY NOT RECOMMEND. Show details

Paying less than assessed loss – WFI outsourced its assessment of our claim for business losses to Sedgwick. The assessor finalised the claim 18 months after the robbery for approximately $30,000. 2 months after claim finalised, AFCA has ordered WFI to pay immediately or incur a penalty of $1700 per day if payment not made. 2 months after AFCA finding in favour of policy holder,… Read more

WFI still hasn’t paid the claim and is now offering a payment of $21,000 if we sign to say that it finalises the claim, including penalties.

WORST INSURANCE COMPANY I HAVE HAD THE MISFORTUNE OF USING – I had been a loyal client since 2011, paid my premiums on time and have never made a claim. Then I get a random phone call out the blue today and get told "Unfortunately we are cancelling your insurance because it is outside of our risk appetite". No details about my business or business practices have changed, they just decided that they can no… Read more

longer insure my business. Absolutely disgraceful that they can treat their loyal customers like this. Do yourself a favour and get your insurance elsewhere or you'll be suddenly have your insurance cancelled one day for no reason.

This IS AN ABUSIVE, UNTRUSTWORTHY business – Without any doubt in my mind, this company is an unethical company. I would never recommend this company to anyone. They have falsified claims and have supported ill-practice within their communications. Be wary of this company.  Show details

WFI Employee claim rejected – I work for WFI insurance Claims department, and had WFI Home and Contents insurance. I have received such a pathetic services in dealing with my claim so far which I can't explain in words. I had sheer harassment by the WFI Victorian Customer service, Dispute Management and Investigations department. I got advised in the recorded line that my… Read more

claim fully settled and I will receive money in my account with in 3 to 5 working days, received no response contacted WFI after 3 to 5 working days got advise that my claim has gone to Investigation, when I asked reason no reason was provided by consultants.

The WFI employed service providers (Perth Asset Care) who visited my home checked the water damages on the wall and TV and confirmed the contents damaged due to water.

I provided all the contact details and number of the relevant parties involved to the investigation department for their investigations but they never contacted any one.

WFI consultants never advise that they will require the damaged contents for further assessment due to which my wife threw them in the bin because they were of no use and we already got advised the full and final settlement of the claim. Later Investigation asking for those items.

I spoke to Dispute manager on first instance that he settle the claims because we already advise the final settlement to your account later advise me to go to AFCA.

I spoke to WFI Investigations Team Lead asked me to go to go through an interview with Factual investigator, I agreed but he didn't mention time. Later the case manager sent me a letter advising me and my wife and all the related parties to go through an interview with Factual investigator for 90 minutes. I advise that no one have time if you want every one including my self to go through an interview WFI would need to pay for their time off in week days. The Factual investigator was based in Eastern Australia time and we are based in Western Australia time.

Now my claim / Case / Complaint is with AFCA and I am getting threatened by WFI Investigations that my insurance will be cancelled. They are not responding to AFCA or resolving the complaint but sending me threat emails and letters. This is happening when I am employee of WFI.

We follow HEART principle in our organisation but what I have seen is just disheartened customer service without any empathy. It looks like there is no one to listen.

WFI good - IAG not so good – Were with WFI for years and received good service and the property claims after storms were handled well. My wife (Policy owner) had a car accident that saw her in intensive care. WFI threw us to the wolves (IAG) to settle the claim. Result was claim knocked back as Wife (Policy owner) should have made the initial call to WFI, and not me as her… Read more

husband (Policy co-signer). Set aside the fact that she was in intensive care and I was a co-signer to the policy, they didn't care. Two months of emails, phone calls, threats and intimidation finally secured the required payout. WFI Consultant finally came back from "business trips" and apologised but damage done. Will never go back to WFI and will not do business with any company listed under the IAG umbrella of businesses at www.iag.com.au at the bottom of the page. Treated loyal, long term customers like utter dirt.

I would never Insure with anyone but WFI – I just read some of the reviews and can't believe this is the same company I am insured with!!! I have had a farm insurance policy with WFI for over 12 years, over that period till 2016 I had a few small claims that were dealt with quickly and efficiently... In 2016 our historic farmhouse which was built in 1862 and we had spent 10 years… Read more

renovating, burnt to the ground. There was literally nothing left... I contacted WFI and was met with compassion, genuine caring for our safety and useful information on what to expect and where to go to from there.. Yes, it took a while for the fire inspection reports, engineers and Insurance claim to be approved, but not because they were deliberately delaying, more that they wanted to ensure everything was right. They paid the claim in full which was nearly $1,200,000 and even included a pro-rata amount for CPI that I was not aware of.. You think that was Ok?? 6 months later part of the Wool shed roof blew off in a wild windstorm, WFI paid over $20,000 for that to be repaired.... another couple of months later we had a massive hailstorm over most of the property, hail the size of cricket balls, it damaged 9 roofs in total, again WFI forked out over $210,000 for the repairs. Over the next couple of months our large centre pivot irrigator blew over.... twice... total bill to repair nearly $40,000 in total, again WFI came to the party. At all times during that horrific 12 months WFI stood by me when I needed them most, they were always helpful, timely with their payments and never complained about the number of claims being made as they could see they were all genuine. I have re-insured with WFI since then and am happy to say that the only cost increase on my policies is CPI.

Hopelessly amazing – Had our service station sign board hit by a car unfortunately for us was insured with wfi it’s been 11 months and they haven’t got the facts right. No one knows what is happening. I am amazed at the level of stupidity and ignorance I had to deal with Show details

In the end a good company – In the end all worked out well, please find someone in this company as I did that knows their job and understands what you require As with all companies you have to jump through the hoops. Show details

This is shocking, rich get richer – Nice initially, crap when the claim went in, claim went in 2 days after taking out policy wasn’t excepted due to cooling off period, what happened to cover notes! Corruption is common place Show details

Good Service. No Complaints – My Mum and Dad have been insured with Wesfarmers for years....and have previously never had issues with claims. I recently moved into a new home and decided to insure my contents and car with WFI. My parents insurance broker was amazing and gave me a good price and reasonable excesses for my age. I don't understand why so many negative reviews on this site. Never had a problem w WFI.

great company – Been with westfarmers for years can't say anything bad they always just make it right iv never had a disagreement with them my agent st Warwick Qld is great and I have never been offered a better price no reason to change if your not will them do yourself a favour just try them  Show details

Tried everything to not pay out – It's not about insuring you, it's about how not to pay the claim. They spent 10 weeks finding ways how not to pay out. Will never use them again in this life time.  Show details

WFI – I have recently had a hose fire and whilst WFI have been good to deal with there nominated builder JP Flynn are hopeless. We are now almost 6 months down the track of JP Flynn renovating. They have only done about 10 days work. Do not let this company near your site.  Show details

Insurance – This insurance company will stop at nothing so they don't have to pay a claim. Recently had the roof blown off the shed in a storm and because the shed was old and not in perfect condition they reject the claim. Please don't ever insure with this insurance company. They will take you down. Just look at their reviews. Tell a friend.  Show details

Terrible claims – I have dealt with numerous insurance companies in my 65 years .WFI is by far the worst company that I have dealt with in relation to paying out on claims . They are slow and will do everything possible to avoid paying out . I had a situation where some eaves were damaged during a storm They sent out a building company and a private assessor… Read more

plus numerous phone calls and emails to avoid paying out .They rejected the claim .

I had the repair done for $374 .

I must ask is it really worth losing a 7 year customer for $274 ( i have a $100 excess ) I am sure that the building company and assessor did not call out for free .

This is the second time that they have rejected a claim that has happened during a storm .

I will not be renewing with WFI