Western Motors Car

Be wary – After we test drove a car here we were advised that it had been written off after an accident. The "sales rep" convinced us to buy his wife's car instead by giving us incorrect information. The car broke down one week later requiring thousands of dollars in repairs. There was evidence of severe service neglect & unrepaired damage from a previous… Read more

undisclosed accident. Because it was a private sale we have no recourse but to take the individual to court as Western Motors denies that the person we dealt with was employed by them. It doesn't add up !?!

Great service – I had an outstanding experience at Western Motors! From the moment I walked in, the staff was incredibly welcoming and professional. The salesperson was knowledgeable, patient, and genuinely interested in helping me find the perfect vehicle. They took the time to understand my needs and preferences and guided me through the options without any… Read more

pressure.

The selection of vehicles was impressive, and the dealership's facilities were clean and well-organized. I was particularly impressed with the transparency throughout the buying process; there were no surprises or hidden fees. The financing options were clearly explained, and I felt confident about my choices.

What stood out most was the level of customer service. The team went above and beyond to ensure I was satisfied with my purchase and even followed up after the sale to make sure everything was going smoothly. Customer satisfaction is their top priority.

If you’re in the market for a used vehicle, I highly recommend Western Motors. They make the car-buying experience enjoyable and stress-free. Thank you for making this such a positive

Geat service – Checked one of their cars and it was a repairable write off. I then checked the reviews and it was horrible. I ended up buying the car fro them and its a fabulous car. Great customer service by the salesmen. Show details

GOOD LUCK – I have never wrote a review on a company, but then again i have never dealt with such a company before... never have i been so dissatisfied and disappointed before and had the full run around. If I could give less stars I would! Stay away from this place they should not be operating a business, THEY ARE LITERALLY A JOKE! No wonder they don't have… Read more

any socials. Bought a car in March, paid $70k and nothing but problems and when we took back to them to fix, they said they "fixed" it which was a complete lie, if anything the car was worse, not to mention the condition the car was given back to us in a couple of times (scratches, chips, dirty, sticky, wrong parts on, parts missing, items left in and on the car). They took our car FOUR different times to fix and two of those times they had it for a month plus and they never had the decency to pick up the phone and give a quick update, I had to follow them up the whole time and all they kept saying is "there working on it" whatever that means.... they have no customer or communication skills, they lie, their unprofessional, disrespectful, unfair, unorganised and just horrible to deal with. Also FYI their phone has the number come up when you call them - so sometimes when i called they didn't answer, but as soon as I called off a different phone they would answer. We have had our car now for 5 months (3 of the months they had it at different times fixing) and it's STILL not fixed, however we have given up and will be sorting it ourselves as we never want to deal with this company again! I hope no one buys from this yard ever again and they shut down.

Biggest rip off merchants ever – After spending $12,000 on a car purchased from these [Content Removed], i have had nothing but problem after problem with the car, not there problem apparently! I now have $12,000 worth of car that i cant even drive nor sell. DO NOT BUY OFF THESE [Content Removed], THEY RIP PEOPLE OFF! I have gone to consumer affairs and i suggest those that have been ripped off should do the same! Show details

Terrible service and lying – Organised a test drive at 3:30, picked my kids up early from school to get there. Once we arrived my husband went in while I waited in the car and was told the car had been sent down the road 15mins earlier to get something done to it. Once my husband told me this, I thought this doesn’t sound right so I went into the office to be greeted by a… Read more

very smug “yes” Every time I tried to speak the salesman spoke over top of me and kept repeating that he couldn’t do anything as the car wasn’t there. I was trying to explain and understand why the car was taken off site when we had an appt booked but he kept cutting me off and not listening, he spoke very aggressively and then even stood up out of his chair to aggressively. The lack of transparency and lack of responsibility was unbelievable The attitude and aggressiveness was horrendous. I ended up walking away and once back at my car they had already updated the ad to sold. I believe this was a blessing in disguise, since learning the google business account is closed and they don’t have a legit profile on Facebook. Even after reading the reviews on this site is so concerning.

Good experience – I'd like to share my positive experience with you all. The salesman was very professional and presented the car well. By the time I reached the yard, the car was ready for me to test drive and I did not feel pressured to buy. Days later, I did a second viewing with my husband and the valuation of our own car was done well. The finance team were… Read more

helpful and we even had a healthy conversation with the manager who he also was very friendly. I thank you all for making our experience a memorable one.

Great customer service – I bought a kia cerato from this dealership turns out to be a fantastic vehicle. Very friendly and reliable people. I can highly recommend purchasing a car from Wetsern Motors. Show details

dodgyyyy lairs and theives – Was looking into financing a vehicle and wanted to know the repayment only get told the lenda will call me putting down a 1000 deposit to hold vehicle. Only TWO WEEKS LATER lenda gets back with an approval And repayments which I said I’m no longer interested anymore as it’s out of my price range. Call the dealership and tell him I no longer want… Read more

to proceed and asked for my deposit back which he said ok. Hours later another person calls and says I can’t get my deposit back and I have to pay them 12% of the vehicle I wanted, to have in mind I didn’t sign the contract for this vehicle nor did I even have the vehicle in my possession ! Also in the two weeks of waiting and not hearing anything I tried to call and I even messaged and asked for my deposit prior me waiting as it was just taking to long only to be ignored. These people are dodgy as lying and unprofessional. How can they think scamming people into a so called deposit to hold a vehicle only still to have the vehicle advertised, No signed docs from my behalf now turn around and say I won’t be getting my money back ! Dodgy and I will be taking this further!!!! This is impeccable !!!! I would not trust this place one bit!!!!

Dodgy car yard – Very dodgy people never buy a car from them. The staff kept on lying to me. Bought a Jeep wrangler. Has a lot of issues, they never fixed and provided a fitness certificate from their own mechanic. I was told that they would provide me with log book service and a user manual book soon. But it never arrived. I end up losing lots of money on the fixes. Their ads are misleading that would say lots of features in a vehicle and they aren’t true. Show details

Remarkably Pleased – Just bought my second car from these guys and I'm remarkably pleased of the service I've received. Friendly staff and quality service. Thank you guys.

Terribly dodgy place – Beware of this dodgy joint, was looking to purchase a landcruiser with apparently 96000km for $53000 from there yard, after a vin search on google I found it had been purchased from the auctions with 370 odd thousand km, they had wound back the odometer which is highly illegal, searched a couple more of there vins and found they'd done the same to another hilux they had for sale also..AVOID AT ALL COSTS Show details

If I could give less, I would – Beware of this car yard, very dodgy! Bought a Nissan, Firstly the non stop calls after trying to get financed sorted, by which I had already put a deposit down, after giving a deposit the car was given to me hardly any fuel left in the tank. So extra km's on the clock after I had a deposit on it. The issues arrived within the first week, speakers… Read more

were blown out, the windows stopped working, the windscreen wipers, their "touch up " paint methods decided to fade, they will do there best to put Band-Aids on certain problems. Thing's started to fall apart, I did my best to fix everything. Poor cleaning, Engine bay was a mess, fuse's missing. Oh yeah, and no log book either. (partly my fault but this whole process was rushed) Wouldn't recommend this car yard to my worst enemy. Their "mechanics" which I doubt they are, are useless. Save yourself money and a headache.

Their "About Us" couldn't be far from the truth, and not to mention their fake "reviews" on their website too

Terrible business, poor communication – We bought a Nissan patrol from them and within two weeks things started to go wrong. Last night the car died completely while my pregnant wife was on the way back from the hospital. The vehicle had to be towed back home. There are electrical issues throughout the car and despite my repeated attempts to contact them all I keep getting told is the… Read more

manager will handle it only to not have anyone call back. Disgusting service and not professional at all from start to finish.

Worst service experience! – I have just bought a Toyota Hilux SR5 from Western Motors. I found communication from your side very poor right from when I enquired about the vehicle, through to not getting clarity on when the vehicle will arrive in Brisbane; It took a lot of following up from my end to get my deposit back (which was only paid 2.5 weeks after my vehicle… Read more

settled and after numerous requests to get this done.

They put my vehicle on a train to Brisbane well after 2 weeks after it settled; I understand that getting logistics sorted are hampered by many things - but this was just not good enough and no communication on the process; This also meant that my warranty expired before the vehicle arrived in Brisbane.

When the vehicle arrived the break-warning lights started to come on and I have had one or two moments where the breaks did not react quickly and almost "got stuck". The handbreak does not work properly and the vehicle rolls back when parked at a slight uphill angle.

The vehicle is well over it's 160 000 km service requirement and arrived here without being fully serviced as per the logbook requirements. Noting the issues with the breaks this is a real concern.

The worst part of the experience was when I requested from the Sales person to speak to the Dealer Principal he ignored my requests, stating that Management will deal with it. It turned out that he was the Dealer Principal all along but never told me this!

How utterly disappointing when they just stated they will not do anything to address my concerns.