Westinghouse

I only gave one star because I couldn’t give zero! I’ve now been without an oven for nearly four weeks because these people don’t appear to care that my 2.5 year old, over 2k, oven blew up!! I told them it was dangerous but they insisted on trying to fix and now, after their repairman agreed it’s unfixable, they are biding their time to return my money. Don’t get Westinghouse!

Very disappointing after-sales service from Westinghouse. Our fridge started malfunctioning after only three years. I booked a service appointment online and received confirmation for a technician to attend between 7:00 am and 12:00 pm. The technician called at 2pm within a 2 mins window from a private number while I was in the bathroom, so I… Read more

couldn’t answer or call back. Instead of attending the property during the confirmed appointment window or making another attempt to contact me, the technician apparently decided not to come at all.

I had arranged my entire morning around this appointment and ended up wasting most of the day waiting for a technician who never arrived.

For a major appliance brand, I expected a much more professional and reasonable level of after-sales service. Missing one phone call from a private number should not automatically result in a confirmed service appointment being abandoned.

Very frustrating experience and extremely poor customer service.

Fridge not cooling. Called service. The technician arrived and said there is a fee to pay. I said the fridge is still under warranty. I was told the warranty is for parts but not labour. I paid. Then I was told that he could not repair it and it had… Read more

to go to the workshop. It was picked up. I called, and after several calls ( I am sure it was offshore support), it was escalated to supervisor level, and they said I would have a credit provided. Received a reference number for the credit. The credit never arrived. After another 5 calls and promises to get back to me and rectify this, it never happened. It has been 4 months and still no credit. Time to get Fair Trading involved. The worst customer service I have ever experienced.

Bas from Bullcreek WA Ref Fridge freezer WBE5300sc-r has failed 4 times (3 compressor failures) in 5 years since purchase, still waiting for some resolution since total failure again on 28/06/2023. how many times does a fridge have to fail before… Read more

it is classified as a lemon. and how long before ther is some resolution, one week ago i was informed that i would be contacted within 24-48 hours, still waiting on 24/07/2023.

We were gifted a Westinghouse fridge as a wedding gift 18 years ago and it's still going strong. Hasn't missed a beat. Surprised to see so many bad reviews here as we are looking to upgrade to a larger fridge and I just assumed Westinghouse should still be the most reliable brand for fridges (since history shows this). Hopefully that is the case… Read more

as we are also looking at buying all Westinghouse appliances for our kitchen reno next month. Now i feel like more research is needed...hmmm?

I don't understand all the bad reviews. We renovated our home 12 months ago and replaced all of our appliances with Westinghouse, 2 X 4 door fridges, oven, induction cooktop, rangehood, dishwasher, washing machine and dryer. And we haven't had a single problem with any of them. I'm a retired chef so the kitchen is my domain and I'm very happy with… Read more

the kitchen appliances and they get used a lot. As for the laundry my wife loves the 10kg front loader says it's the best washer we've ever had, same for the tumble dryer. So to anyone reading all these negative reviews I sure there must also be a lot of happy purchases out their as well, not just me.

Westinghouse wnt above and beyong to sort the issues with out beloved WHE7074SA fridge. Very impressed and cheers to Sue for the support

Westinghouse service is unacceptable. My QWE6000 fridge under warranty is not keeping a low enough temperature and food is spoiling. I had to wait nine days for first available service appointment which was cancelled by Westinghouse and had to be rescheduled. They state only between 7am and 5pm until 8pm the night before when they specified… Read more

morning call 7 am - 12pm but did not turn up. Five phone calls and ten day wait and wasted day. Ill never buy Westinghouse again.

I have Westinghouse 7kg washing machine. This machine is so unsatisfactory in ever way. Best thing is the filter, works really well filtering the shreds from the delicate wash??? This is the only setting I use, it is ferocious on the clothes. Other than towels I use a laundry wash bag for everything. I am really sorry to leave this negative… Read more

review, I was so looking forward to a new machine, last machine lasted for many years, delicate did mean delicate, this setting is the same as the tough wash, except it agitates at less time. The damage to items is clearly visible. I would like a washing machine to live up to the cycles as advertised. I have contacted the company, not much joy there.x The noise is unbelievable.

Washes dishes well, but VERY frequently falls victim to a leaking spray bar, that will quietly leak for months, COMPLETELY destroying your kitchen cabinets, and then destroying your kitchen floowing by shuffling it outwards, breaking tiles and curling vinyl. I reported this to Electrolux almost 3 months ago, but they have just completely ignored… Read more

me, and completely refused to even replace or repair the dishwasher that is still to this day less than 6 months old.

I'm now calling the escalations line weekly, but nobody can do anything except for contact the 'Service Manager', who seems keen af to ignore his job.

I'm now stopping people in every store (and even on the street!) warning them to avoid this toxic brand that will destroy your house.

We bought a Westinghouse fridge freezer from the good guys with extended warranty, we have had draw problems since we bought it, we were told from a sales person at the good guys that the draw issues were covered by warranty, made a claim and apparently they are not. I don’t think they are meant to be like this

Very disappointed that Westinghouse does not have a slidout rangehood that can be rear ducted from the rangehood. Our last one which is 31 years old and still works but dated was ducted from the rear through the wall. We wanted to replace it with a new rangehood but not one of your products has rear ducting so we went elsewhere. I think it is a missed opportunity by Westinghouse not to have tear ducted products.

I bought a washing machine 3 years ago model WV5 1208W, and we notice just after two years at the front of the compartment where you put the soap on the outsize it started to rust, and now 6 month on, we see pieces of rust dropping from under it, I’m 65 so I have had a few machines throughout the years but this is the first to ever rust anywhere,… Read more

and especially this quickly, I haven’t called anyone as I’m already aware of the response, you must be close to the see, we are not, you must be using some chemicals, etc, it washes ok but but it won’t last So as Simon Cowell said it’s a NO from me

We have a tumble dryer less than a year old. We have been calling Westinghouse customer service for almost 4 weeks now, have been given a case number and told every time they will call in 24-48 hours. Still no call and a brand new dryer, hardly used that we can’t use. Zero stars!!

I had a Westinghouse 60 cm WVEP6716SD installed in April. I would strongly advise against buying that oven. The only function I have found to be satisfactory is the pyrolytic. It is ridiculous to have an oven in 2025/26 when you have to wait 30 minutes for it to reach heat. Moreover, it is quite misleading, because the panel shows it as having… Read more

reached the set temperature in 10 minutes. Even having waited for 30 minutes, the oven cooks unevenly. I know that most ovens have hot spots - but one, not several and seemingly random, like this one. The air fryer works, but not as well as a bench top model and the air fryer shelf is not satisfactory as the second oven rack: the bit in front of it gets in the road of sliding trays in an out and is a great trap for burning your fingers. (You can’t cook on multiple shelves as proposed in the manual if you only have two racks provided!) There also seems empirically to be a weird relationship between the cooking times for the top and bottom trays on fanbake. Maybe it has something to do with the drip tray under the air fryer, but whatever - biscuits on the bottom tray cook in a substantially different time from those on the top tray. Bluntly, it’s a fault of an oven if they don’t cook at roughly the same time!. The problem of unevenness was even worse roasting vegetables. They took twice the time and didn’t crisp. I would round this off by saying that I am an experienced cook and have used ten or so different ovens over my lifetime. A couple have had their own idiosyncracies, but this one is the worst overall.

Last 2 dishwashers were both Westinghouse & both lasted 6yrs before having significant problems forcing me to upgrade. The last Westinghouse that just died weeks ago was fabulous, honestly it cleaned real well. I had trouble very fast with the buttons, had to repeatedly press & press them to get it to register what cycles I wanted, the shelves… Read more

fast had bits that broke on them, but it washed clean so I was happy. It really started leaking at almost 6yrs so along with the button selection being almost impossible I gave up on it. This time I went in to buy a Westinghouse & was told no don't buy it there now made by someone else & are really weak, but the recommended brand was over $100 more & I decided against it because the hygiene temp on that brand didn't get as hot, OMG I am regretting so badly not listening to that recommendation, this Westinghouse is SO WEAK I have to put on a FOUR HOUR cycle & STILL not clean like last time, I used to always use the cycle that was about 1hr now I'm stuck waiting & waiting & waiting for this half useless thing to weakly wash my dishes. Very disappointed in Westinghouse. I've loved this brand & recommended it for a long time for its super clean dish ability but now that's gone this will be my last Westinghouse. A 4hr cycle, any day now I need to do 2 cycles in a day that's 8 whopping hours I need to wait for... insane, that's truly insane. Not at all happy with this dishwasher v I LOVED my last one. Why destroy what you had?

Bought a Westinghouse side-by-side fridge freezer 5 years ago with an icemaker. Nearly $3000, and it is going to cost $800 to fix, as it had a gas leak. Warranty only 12 months - but I really thought a Westinghouse would last longer than 5 years… Read more

when my Fisher and Paykel Fridge is still going after 23 years. Their name means nothing now and doesn't reflect quality or value for money. Going to buy a Kogan replacement for $750 and a separate ice maker for $80. They said themselves when coming out ($165 fee to tell me it would cost a bomb to fix - thanks for that!), that everything is made cheaply in Thailand and doesn't last. At least they are honest after they rip you off. No More Westinghouse for this household!!

Faulty products almost blinded by a part it flung up almost hit me in the face. Due to out of warranty they told me its $160+ for technician to visit look at microwave than again another 160+ than parts on top of that price. Like why would someone seriously want to pay that much when I can get a brand new microwave with warranty for half that… Read more

price from LG or Panasonic who never had an issue with.

I will be avoiding this brand at all cost was so lucky this didn't happen when my children were near by I opened door gently to check on how Youfoodz meal was going in the microwave to have the door clip approx 30 seconds after opening flung up lucky I was checking Youfoodz meal when this happened away from the microwave

Sad to think I was about to purchase more products from this brand for home Reno now I will be avoiding this product after this safety issue and no Empathy or customer service just sales trying to push further sales. Sad that These companies are all about KPI'S rather than the customers.

I was a long time customer of westinghouse and now no longer a customer after this type of service and safety risk with not even empathy.

We built a new home in 2023 and chose the Westinghouse WSF6608KXA dishwasher. Recently, our kitchen circuit breaker kept tripping. After a lot of troubleshooting, we discovered that simply opening the dishwasher door would cause the breaker to trip, suggesting a possible electrical leakage fault inside the dishwasher. I contacted Westinghouse… Read more

customer service, but since the warranty is only two years and the dishwasher is now about two and a half years old, I was told that I would have to pay a call-out fee for an inspection. More importantly, regardless of whether the issue is ultimately found to be with the dishwasher, I would be responsible for all inspection and repair costs.

I would not recommend this dishwasher. The quality is disappointing, as it failed after only two and a half years of normal use. The issue also appears to involve a potentially serious electrical fault, which raises safety concerns. If this happens after the warranty period, you may end up paying all costs yourself.

Bought a new Westinghouse EasyCare tumble dryer. Lasted 2 weeks. Called to get it fixed under warranty and told someone would come have a look in 1 months time? Not good enough- first and last time I buy a Westinghouse

I bought Westinghouse Fridge 3 years ago because I was told this is a reliable brand, which is the biggest mistake I made. The Fridge's freezer function stopped working just 1 year out of warranty. Technician gave a labor and replacement part cost is over $1000 and needs to wait for 3 weeks for the part. The Westinghouse Oven I purchased less than 12 months now occasionally has the issues of temperature control.

Reported to Westinghouse via their website on the 8th May an issue of excessive noise from the motor of a WBE 4302 ACR delivered new 2nd April 2026. The noise sounds like a mechanical typewriter which seems to persist half the time the machine is operating. I received a call 9th May from 02 88060228 from Customer Service whom as part of that… Read more

conversation stated a service agent would be in touch early the following week to organise a time for a site visit. Nothing was heard. On the 15th May phoned the 131 Westinghouse / Electrolux contact number and advised nothing had been heard. The person at Westinghouse was aware of this case. She then stated it would be escalated and I received shortly thereafter a text message with the Escalation number of 159307. A week later the escalation is no more successful than the original response. As of 27th May, no contact from a service agentor Westinghouse. My experience has been some rhetoric from Westinghouse but zero action on this problem. The fridge comes with a 12 month warranty. Perhaps Westinghouse is simply waiting for it to expire ? As of the 1st June, Westinghouse has approved a full credit through the retailer so that this fridge can be replaced with another model of my choice. If this all proceeds without further complications, well done to Westinghouse.

Bought a Westinghouse s/s fridge wse6630sa from Goodguy with 2 year warranty. Afteer 30 months, it packed up. Cost me nearly $382 for a tech to fix it. Its evaporator completely freezed it. West... products should compensate for the poor product. Tech didnot know the problems but got it going. I nedd the company to come and fix it for good.