2 years n 7 months and its gone ...
I bought this free standing dishwasher on December 2017 and within 2 years and 7 months its broken and its out of warranty. Now i need to spend $155 for call out fee plus any parts. I have spend nearly $800 for the dishwasher and expected bit more life on it.
Until the fault i was happy with the product.
We have a French door fridge freezer which will be 3 years old in October. Already we have had two significant issues: First, the freezer door handle fell off. A tiny plastic bracket was the problem, but it was not possible to obtain one and we were told we had to purchase 3 entire handles at $250! I pursued this via their customer service Dept and they provided the handles free of charge, which was decent. Then, the fridge simply stopped working and the cooling sensor needed to be replaced, costing another $200. The warranty only lasts 2 years and I now see why.
Westinghouse 453L Bottom Mount
Bought this fridge 2.5 months ago. Since the day 2 it was so noisy. We had to call for the technician 3 times in this short time. The technician changed the fan 1st time. Recently the fridge stopped working (compressor failure). Worst and rudest customer service I have ever experienced. Every time for any issue we had to call them 3/4 times and forget about sending email. They don't check. We had to call them and ask to check the emails. For the issues outside Metro NSW they outsource the service from Newcastle Wholesale. Electrolux was referri...ng us to Newcastle Wholesale. Newcastle Wholesale staffs was literally shouting and referring us to Electrolux. Wanted to talk to their manager, but they lied about manager not being around. After so many follow ups finally they have agreed to give us store credit which we haven't received yet. We asked for refund which they declined. Never going to buy Electrolux/ Westinghouse product.
Westinghouse fridge wrm4300-r
Purchased a Westinghouse wrm4300-r fridge 5 years ago for $1400 and it has leaked all its gas out now , I rang a independent technician as couldn’t contact Electrolux technician he told me gas leak for sure ,which I suspected , also said lot of problems with that model and not worth fixing. I contacted Electrolux they said out of warranty . A $1400 fridge should have lasted longer than 5 years . I purchased the Westinghouse as it was made in Australia before they went offshore big Made in Australia sticker on it with a Chinese compressor in ...it I found out when it died . emails to Electrolux tell I have to pay to have it fixed and they will not answer the false advertising question I have asked . Do not buy Westinghouse or Electrolux thinking you are getting a better product, all Chinese parts . Just buy a cheaper Chinese fridge and turf it when it goes , and u will have more cash saved to buy another one. Could have purchased 2 cheaper Chinese fridges which would’ve lasted longer than the Westinghouse. Cheers Greg
RS825S - 18 years, no faults
I brought this big double door 816 liter fridge,freezer new form Harvey Norman in early 2002.cost $5000.
It has been moved 7 times in the last 18 years,not easy to move as it is so big, and has had NO FAULTS in that time.
I was in HN just last week and remarked to a sales person about our 18 year old fridge,how great it has been.
Today it just stopped,no compressor,no front panel lights.DEAD.
Nothing has broken on it,plastic draws and runners are all ok.
Have found that the main computer board is dead.
Found a new computer board,cost $200, which is being fitted next week.
Every week we have this fridge now is a bonus as not many modern fridges last 18 years fault free.
Westinghouse Fridge/freezer WHE5204SB
This fridge/freezer starting beeping after just two months, not freezing the food
Had to reset it for the last two nights in the early hours
Customer service is poor , had an old w/h fridge that lasted 10 years
would not buy this brand again
asked for a new one , would not commit, shows you the attitude during C19
Fridge quality rubbish
- Verified customer
Poor quality build.
Oven is 3!years old and has needed repairing twice in this time. One was under warranty.
I have other brand ovens that are older that have never had a problem so far.
Will never by another Westinghouse product again. Name doesn’t live up to its reputation.
Paid $145 for them to replace a $15 part. Tried getting Electrolux to fix under warranty as it is just out of warranty time, but they wouldn’t. They wanted to charge us a call our fee and we had to ask the retailer to see if they could negotiate for us. Electrolux would only agree to pay the cost of the faulty part. Worried what’s going to need replacing next time
Fridge stop working during c 19. Rang monday, new fridge arrived thursday. Could not fault the service.All staff were fantastic. I have always bought westinghouse with no problem. Lets see how we go with this one.
Dishwasher is terrible
I don’t understand how Westinghouse have such a successful brand. I have one of their brand new dishwashers...it’s actually worse than the one I replaced it with in terms of washing quality and ability (plates always still dirty). Also, the tracks always get jammed so you can’t close the door
- Verified customer
The fridge compressor failed in less than 2 month. I contacted customer care, they told me they replace it with a brand new one. However, they brought another faulty fridge which even has scratch on the freezer door and its not working properly.
Its awful situation especially at this stage due to pandemic.
Crap stainless steel
I have a new house with new appliances all Westinghouse, well there stoves are crap,they scratch like nothing,all scratch marks from removing plates I'm very particular with my house and items but what ever steel there using is absolute crap also I will never get a Westinghouse stove again just have to move plates and it scratches steels probably from china cheap and nasty
Flawed upright stove
I bought an upright elrctric Westinghouse Stove WLE547WA in 2014. In 2017 some of the temperature controls no longer worked and Westinghouse did replace all of them at no cost to me. Three years later the temperature controls once again are failty but Westinghouse refuse to replace them. There is obviously a fault with the product. According to the ACCC a stove in this price range ($1198), should last at least 10 years but Westinghouse refuse to acknowledge this.and fix my stove.
- Verified customer
Will never buy this brand again
So disappointed with the purchase of a fridge (which has now been discontinued - surprise, surprise). Sucked in if you bought it.... Complete let down. Just after coming out of factory warranty the fan breaks and breaks again less than 12 months later due to an over frosting error. Lost complete confidence in this product (which doesn't do what it's meant to ie COOL), and in Westinghouse/Electrolux company with its super slow service (having to wait over a week for a technician) and their customer service zero care factor (except the technicia...n he was really nice). So inconvenient and unacceptable for a product less than 4 years old. Do yourself a huge favour and don't waste your time and hard earned $$$ with Westinghouse or Electrolux products. This brand does not make products like they used to. I for sure will not be purchasing anything from them again.
Worst dishwasher service and warranty. Rang service center, be out next week (fine with that). Need a part be back next week (fine with that). Have part and installed (no go) need another part, be back next week. Part arrived and installed (still no go). Will supply new dishwasher (hurrah). Don't have stock, asked can we pay for an upgrade. No. Was told new stock will be here 5th January 2020 (date was Sunday) so didn’t think that was going to happen. Rang back to get an update, now changed to 13th January 2020. Rang 13th, changed to 14th Janua...ry 2020. Can't understand why they can't supply one from a retail shop or upgrade to one that is in stock (as we were willing to pay for upgrade). You think they would be trying to fix the situation as soon as possible so as to keep their brand names in good standing with the consumer, so when it’s time to get a new appliance they will remember the good experience with the brand and purchase the same brand. Overall it would been cheaper to buy another dishwasher as it has cost me so far are 3 days off work and numerous phone calls, which outweigh the dishwasher price. So the final conclusion is I will never purchase this brand again.
Oven door shattered Christmas Day
I was cooking a roast beef, lamb and chicken on Christmas Day for lunch for the whole family. I took out a tray to move veges around. As I opened the door of my 900mm 3 month old Westinghouse oven to return the tray the interior glass in the door just exploded. We were sweeping up glass 7 m away. Ruined lunch.
Four weeks for replacement...
Fridge stopped working after one week, ruining all my food. It took 4 weeks to get a replacement delivered. Customer service were hopeless with follow up. After four emails and six phone calls, they've had all the chances they needed to make that right. I wish I'd read fge reviews here prior to purchasing.
Excellent Customer Service
After seeing black gunk oozing and sticking to the bottom of my fridge doors, I emailed customer service and they immediately replied back the next day to organise a date for a repairman to come to the home. Once that was organised, they came as scheduled and fixed it like new. I'm now a very happy Westinghouse customer.
Have to admit, our dishwasher will not die. It's been washing dishes every day and night for 8 years and is still going strong. It has a perfectly useful 30min cycle, unlike another dishwasher we had which required an hour and a half to complete the "fast" cycle. Dishes always come out looking pristine (we do pre-wash) and it has never leaked or caused an issue. Have to give credit where it is due and this aussie-made dishwasher is surprisingly good, if not looking a little worse for wear.
Would have bought other brand
Westinghouse , free standing stove, WLE 525 WA, servicing Hotplate;s a nightmare..
would buy a different brand, had I known.. Hotplate Element's Hard wired, Cleaning of stove top
and the Grill area, cramped for room..
Baked the way I wanted
I just love my oven. Not matter what I cooked, they just turned out the way we wanted. It made cooking or baking more enjoyable.
It's stylish stainless steal design looking, it's at very affordable price range.
Questions & Answers
Westinghouse Gas Oven WVG615S Ignition Problem.
No spark & Ignition Module LEd falshing 7 times? The left Igniter is much short than the right?
Tania from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the gas oven.
If you wish to discuss this further please feel free to contact me at firstname.lastname@example.org attention Tania Ticket Number 1418865
Don't know the models but have had problems with two Westinghouse fridges one lasting 5 years (one would expect 10 years use) Westinghouse get your act together these reviews are hurting your business
I have a Westinghouse wse6100wf side by side that has a black tar like substance coming from the bottom of both doors
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.