341 reviews
Washes dishes well, but VERY frequently falls victim to a leaking spray bar, that will quietly leak for months, COMPLETELY destroying your kitchen cabinets, and then destroying your kitchen floowing by shuffling it outwards, breaking tiles and curling vinyl. I reported this to Electrolux almost 3 months ago, but they have just completely ignored… Read more
me, and completely refused to even replace or repair the dishwasher that is still to this day less than 6 months old.
I'm now calling the escalations line weekly, but nobody can do anything except for contact the 'Service Manager', who seems keen af to ignore his job.
I'm now stopping people in every store (and even on the street!) warning them to avoid this toxic brand that will destroy your house.
We bought a Westinghouse fridge freezer from the good guys with extended warranty, we have had draw problems since we bought it, we were told from a sales person at the good guys that the draw issues were covered by warranty, made a claim and apparently they are not. I don’t think they are meant to be like this
Fridge not cooling. Called service. The technician arrived and said there is a fee to pay. I said the fridge is still under warranty. I was told the warranty is for parts but not labour. I paid. Then I was told that he could not repair it and it had to go to the workshop. It was picked up. I called, and after several calls ( I am sure it was… Read more
offshore support), it was escalated to supervisor level, and they said I would have a credit provided. Received a reference number for the credit. The credit never arrived. After another 5 calls and promises to get back to me and rectify this, it never happened. It has been 4 months and still no credit. Time to get Fair Trading involved. The worst customer service I have ever experienced.
Reviews with attachments
A superb customer experience, only partially let down by poor communication – I know that Westinghouse/Electrolux customer service reads these reviews, so let me say that I do have some criticism, which I will save for the end. Otherwise I could not be happier. We bought a Westinghouse WHE6874SA French door refrigerator about four and a half years ago. In retrospect it started acting up a year or more ago, and perhaps we… Read more
should have called customer service then: the temperature of the drawer started changing by itself, as though someone was pushing the buttons, and it would make a beeping sound.
Three weeks ago we came down to find that the front panel of the fridge was displaying nonsense symbols. After looking on the Internet I called customer service. It turns out that the $165 fixed price service calls offered by Westinghouse/Electrolux are actually $30 cheaper than their third party competitors. I wondered if those third party actually just take a commission for referring people to Westinghouse/Electrolux (from now on: W/E) but obviously I don't know. The W/E service department offered me a booking in a week's time, but after I explained what a problem living without a fridge would be she said she'd try to get an earlier one. I got a call from the local service department later: I would get a service call the next day! Both of these people were excellent.
The W/E service technician seemed as though he knew what he was doing and showed me the fridge's logic board with a big burned scar on it. He said he'd never seen anything like it; I was amazed myself because the surface-mounted components are itty-bitty. There's a photo below for those of you who like this stuff. He said that he'd have to order a replacement which would take a week. My reading of this was: the part could be freighted overnight but he was booked out for a week. That's not his fault, obviously.
The technician came a week later and replaced the board but the fridge still wasn't working. He speculated that the wiring harness might be faulty and advised me to speak to W/E, who might offer me a discount on a new fridge. I was dubious, but after giving him a chance to pass on a report I called them. I was pleasantly surprised: they offered me a choice of store credit or a substantial discount on a new fridge. The figure was apparently based on the 31 months the fridge was out of warranty: it came to a discount about 2/3 the cost of a new model. I accepted this, on the basis that proving a defect in the fridge would be difficult and expensive. Once again, the person I was talking to was lovely; that's three customer service people plus the technician so far.
Now comes the bad bit: I didn't get a call back regarding the replacement for a week, and grew increasingly worried. I called back myself and was put off with some excuse about a backlog, which I didn't like. Then a couple of days later I got a call about delivery of the replacement. I asked about payment and I have no idea why, but they advised me the fridge would be replaced at no cost. Maybe they were sorry for us living three weeks without a fridge; maybe after review they decided the fridge had been faulty as sold; maybe it was an error in our favour. In any case, we now have a new fridge - a later model, but one that seems otherwise pretty much identical to our old one - and I'm very pleased with it. The installer, once again, was very capable and very pleasant. I've never had such a consistent experience.
The criticisms, which I said I would keep for the end, are these: 1) W/E service technicians appear to be overcommitted. This is a false economy because even excellent customer service is unsatisfactory if it arrives late.
2) W/E advises customers to expect a technician on a particular day between 7:30 AM and 5 PM. They might as well not specify a time at all. It seems almost contemptuous, and they can do better.
3) W/E needs to communicate better with their customers. In the end I could not have had a better outcome, but my pleasure was diminished by the time it took and not knowing what was going on. I was seriously concerned that I wouldn't get any compensation at all.
But finally, as I said, they literally gave me a new fridge to replace my old one. I am very pleased and have no hesitation in recommending W/E to others.
Westinghouse dishwasher – Have to admit, our dishwasher will not die. It's been washing dishes every day and night for 8 years and is still going strong. It has a perfectly useful 30min cycle, unlike another dishwasher we had which required an hour and a half to complete the "fast" cycle. Dishes always come out looking pristine (we do pre-wash) and it has never leaked or… Read more
caused an issue. Have to give credit where it is due and this aussie-made dishwasher is surprisingly good, if not looking a little worse for wear.
I purchased a Westinghouse oven and separate glass cooktop approximately five years ago and have been very disappointed with their durability and reliability. The glass cooktop has shattered twice during normal use, and most recently the oven door glass shattered while the oven was not even in use. In addition, I have already had to pay to replace… Read more
the oven's electronic control board, which controls all of the oven's functions. Given the cost of these appliances, I expected them to last much longer and perform reliably. Having multiple glass failures and requiring repairs within just five years raises serious concerns about the quality and longevity of the products. Based on my experience, I do not feel these appliances have provided value for money and would not recommend them.
Update: Westinghouse called me within 24 hours of the below review and told me they were replacing our fridge early this week. And then nothing. No contact there after, no new fridge, nothing. There is a message about arranging service? Well, it has been more than 10 days now and nothing is resolved. Extremely disappointed. —— Our fridge is just… Read more
a year old and has stopped cooling and freezing overnight. The electricity to the fridge is intact and the basic troubleshooting as advised by Westinghouse customer service has been completed. All ten food, milk, cheese, yoghurt, meat and other things in the fridge are starting to smell, with the warm weather now in Melbourne. When it was agreed with Customer service that they will send someone over to fix my fridge, they stated that this is logged as emergency and someone will be calling us to fix an appt within the next 48 hours! Also, once we ended the call I received an email stating that attached is a soft copy of the manual as discussed. No, that is not what was discussed. And 48 hours is not a good enough turn around for this issue. Very disappointed and I don’t know who else I can call for support now. This is under warranty of course as well. They claim that they are very busy and hence cannot attend to this any sooner. I am not sure then what does emergency mean.
Latest follow-ups
Bas from Bullcreek WA Ref Fridge freezer WBE5300sc-r has failed 4 times (3 compressor failures) in 5 years since purchase, still waiting for some resolution since total failure again on 28/06/2023. how many times does a fridge have to fail before… Read more
it is classified as a lemon. and how long before ther is some resolution, one week ago i was informed that i would be contacted within 24-48 hours, still waiting on 24/07/2023.
Follow-up · No one seems to know what caused the failures, the fridge was in a cool environment in a second floor apartment with plenty of space around it. We have now received a satisfactory resolution (even though it took 9 weeks), we will receive a refund of the initial cost. The old fridge has been removed and at last we have a working fridge.( not a… Read more
Hi Baz, Thanks for your review. An email was sent to… Read more (+1 reply)
Had a fault on our Westinghouse 90cm induction oven, the service person that attended, (Alex) was friendly, informative, knowledgeable, and efficient. Faulty part was replaced under warranty.
Follow-up · The replacement part was installed, and no further problems. The fault was intermittent and did not fault while service person was in attendance, it was suggested we note how many time the fault occurred over a week, and if fault reoccurs then a new part would be installed. The fault did affect our cooking a few times over the week. The service… Read more
Follow-up · Had no further problems with the oven. It did take a while to get use to induction cooking, however it is a very clean, efficient way of cooking.
Great customer service – Thumbs up to the excellent customer service at Electrolux for there help regarding the Westinghouse Washing machine I had issues with. I would like to praise Julie in particular who was so kind and helpful to me. It was just a lovely experience to deal with lovely people. God bless Kind regards Kylie
Follow-up · Still great service and going well
Positive reviews
We were gifted a Westinghouse fridge as a wedding gift 18 years ago and it's still going strong. Hasn't missed a beat. Surprised to see so many bad reviews here as we are looking to upgrade to a larger fridge and I just assumed Westinghouse should still be the most reliable brand for fridges (since history shows this). Hopefully that is the case… Read more
as we are also looking at buying all Westinghouse appliances for our kitchen reno next month. Now i feel like more research is needed...hmmm?
I don't understand all the bad reviews. We renovated our home 12 months ago and replaced all of our appliances with Westinghouse, 2 X 4 door fridges, oven, induction cooktop, rangehood, dishwasher, washing machine and dryer. And we haven't had a single problem with any of them. I'm a retired chef so the kitchen is my domain and I'm very happy with… Read more
the kitchen appliances and they get used a lot. As for the laundry my wife loves the 10kg front loader says it's the best washer we've ever had, same for the tumble dryer. So to anyone reading all these negative reviews I sure there must also be a lot of happy purchases out their as well, not just me.
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Brought new Fridge / Freezer 496 litres, WBE5300 its great. Had it 18 months. Does the job nicely, except we broke one of the shelves because it was really tight to pull out to clean. Rang Westinghouse and had a winge. They sent me 2 shelves, one spare. Thats good service so I am happy.
Negative reviews
Very disappointed that Westinghouse does not have a slidout rangehood that can be rear ducted from the rangehood. Our last one which is 31 years old and still works but dated was ducted from the rear through the wall. We wanted to replace it with a new rangehood but not one of your products has rear ducting so we went elsewhere. I think it is a missed opportunity by Westinghouse not to have tear ducted products.
I bought a washing machine 3 years ago model WV5 1208W, and we notice just after two years at the front of the compartment where you put the soap on the outsize it started to rust, and now 6 month on, we see pieces of rust dropping from under it, I’m 65 so I have had a few machines throughout the years but this is the first to ever rust anywhere,… Read more
and especially this quickly, I haven’t called anyone as I’m already aware of the response, you must be close to the see, we are not, you must be using some chemicals, etc, it washes ok but but it won’t last So as Simon Cowell said it’s a NO from me
We have a tumble dryer less than a year old. We have been calling Westinghouse customer service for almost 4 weeks now, have been given a case number and told every time they will call in 24-48 hours. Still no call and a brand new dryer, hardly used that we can’t use. Zero stars!!
Good morning, Thank you for bringing this to our… Read more (+1 reply)
Recent reviews
I had a Westinghouse 60 cm WVEP6716SD installed in April. I would strongly advise against buying that oven. The only function I have found to be satisfactory is the pyrolytic. It is ridiculous to have an oven in 2025/26 when you have to wait 30 minutes for it to reach heat. Moreover, it is quite misleading, because the panel shows it as having… Read more
reached the set temperature in 10 minutes. Even having waited for 30 minutes, the oven cooks unevenly. I know that most ovens have hot spots - but one, not several and seemingly random, like this one. The air fryer works, but not as well as a bench top model and the air fryer shelf is not satisfactory as the second oven rack: the bit in front of it gets in the road of sliding trays in an out and is a great trap for burning your fingers. (You can’t cook on multiple shelves as proposed in the manual if you only have two racks provided!) There also seems empirically to be a weird relationship between the cooking times for the top and bottom trays on fanbake. Maybe it has something to do with the drip tray under the air fryer, but whatever - biscuits on the bottom tray cook in a substantially different time from those on the top tray. Bluntly, it’s a fault of an oven if they don’t cook at roughly the same time!. The problem of unevenness was even worse roasting vegetables. They took twice the time and didn’t crisp. I would round this off by saying that I am an experienced cook and have used ten or so different ovens over my lifetime. A couple have had their own idiosyncracies, but this one is the worst overall.
Last 2 dishwashers were both Westinghouse & both lasted 6yrs before having significant problems forcing me to upgrade. The last Westinghouse that just died weeks ago was fabulous, honestly it cleaned real well. I had trouble very fast with the buttons, had to repeatedly press & press them to get it to register what cycles I wanted, the shelves… Read more
fast had bits that broke on them, but it washed clean so I was happy. It really started leaking at almost 6yrs so along with the button selection being almost impossible I gave up on it. This time I went in to buy a Westinghouse & was told no don't buy it there now made by someone else & are really weak, but the recommended brand was over $100 more & I decided against it because the hygiene temp on that brand didn't get as hot, OMG I am regretting so badly not listening to that recommendation, this Westinghouse is SO WEAK I have to put on a FOUR HOUR cycle & STILL not clean like last time, I used to always use the cycle that was about 1hr now I'm stuck waiting & waiting & waiting for this half useless thing to weakly wash my dishes. Very disappointed in Westinghouse. I've loved this brand & recommended it for a long time for its super clean dish ability but now that's gone this will be my last Westinghouse. A 4hr cycle, any day now I need to do 2 cycles in a day that's 8 whopping hours I need to wait for... insane, that's truly insane. Not at all happy with this dishwasher v I LOVED my last one. Why destroy what you had?
Bought a Westinghouse side-by-side fridge freezer 5 years ago with an icemaker. Nearly $3000, and it is going to cost $800 to fix, as it had a gas leak. Warranty only 12 months - but I really thought a Westinghouse would last longer than 5 years… Read more
when my Fisher and Paykel Fridge is still going after 23 years. Their name means nothing now and doesn't reflect quality or value for money. Going to buy a Kogan replacement for $750 and a separate ice maker for $80. They said themselves when coming out ($165 fee to tell me it would cost a bomb to fix - thanks for that!), that everything is made cheaply in Thailand and doesn't last. At least they are honest after they rip you off. No More Westinghouse for this household!!
Follow-up · Finally got a text that told me nothing. Impossible to get a response from these people. Actually bought a great replacement from Hisense.
Faulty products almost blinded by a part it flung up almost hit me in the face. Due to out of warranty they told me its $160+ for technician to visit look at microwave than again another 160+ than parts on top of that price. Like why would someone seriously want to pay that much when I can get a brand new microwave with warranty for half that… Read more
price from LG or Panasonic who never had an issue with.
I will be avoiding this brand at all cost was so lucky this didn't happen when my children were near by I opened door gently to check on how Youfoodz meal was going in the microwave to have the door clip approx 30 seconds after opening flung up lucky I was checking Youfoodz meal when this happened away from the microwave
Sad to think I was about to purchase more products from this brand for home Reno now I will be avoiding this product after this safety issue and no Empathy or customer service just sales trying to push further sales. Sad that These companies are all about KPI'S rather than the customers.
I was a long time customer of westinghouse and now no longer a customer after this type of service and safety risk with not even empathy.
We built a new home in 2023 and chose the Westinghouse WSF6608KXA dishwasher. Recently, our kitchen circuit breaker kept tripping. After a lot of troubleshooting, we discovered that simply opening the dishwasher door would cause the breaker to trip, suggesting a possible electrical leakage fault inside the dishwasher. I contacted Westinghouse… Read more
customer service, but since the warranty is only two years and the dishwasher is now about two and a half years old, I was told that I would have to pay a call-out fee for an inspection. More importantly, regardless of whether the issue is ultimately found to be with the dishwasher, I would be responsible for all inspection and repair costs.
I would not recommend this dishwasher. The quality is disappointing, as it failed after only two and a half years of normal use. The issue also appears to involve a potentially serious electrical fault, which raises safety concerns. If this happens after the warranty period, you may end up paying all costs yourself.
Good afternoon, Thank you for taking the time to… Read more
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Bought a new Westinghouse EasyCare tumble dryer. Lasted 2 weeks. Called to get it fixed under warranty and told someone would come have a look in 1 months time? Not good enough- first and last time I buy a Westinghouse
Dear Mike, Thank you for taking the time to share… Read more
I bought Westinghouse Fridge 3 years ago because I was told this is a reliable brand, which is the biggest mistake I made. The Fridge's freezer function stopped working just 1 year out of warranty. Technician gave a labor and replacement part cost is over $1000 and needs to wait for 3 weeks for the part. The Westinghouse Oven I purchased less than 12 months now occasionally has the issues of temperature control.
Reported to Westinghouse via their website on the 8th May an issue of excessive noise from the motor of a WBE 4302 ACR delivered new 2nd April 2026. The noise sounds like a mechanical typewriter which seems to persist half the time the machine is operating. I received a call 9th May from 02 88060228 from Customer Service whom as part of that… Read more
conversation stated a service agent would be in touch early the following week to organise a time for a site visit. Nothing was heard. On the 15th May phoned the 131 Westinghouse / Electrolux contact number and advised nothing had been heard. The person at Westinghouse was aware of this case. She then stated it would be escalated and I received shortly thereafter a text message with the Escalation number of 159307. A week later the escalation is no more successful than the original response. As of 27th May, no contact from a service agentor Westinghouse. My experience has been some rhetoric from Westinghouse but zero action on this problem. The fridge comes with a 12 month warranty. Perhaps Westinghouse is simply waiting for it to expire ? As of the 1st June, Westinghouse has approved a full credit through the retailer so that this fridge can be replaced with another model of my choice. If this all proceeds without further complications, well done to Westinghouse.
Hi Richard Denise from Electrolux here. If the issue… Read more (+1 reply)
Bought a Westinghouse s/s fridge wse6630sa from Goodguy with 2 year warranty. Afteer 30 months, it packed up. Cost me nearly $382 for a tech to fix it. Its evaporator completely freezed it. West... products should compensate for the poor product. Tech didnot know the problems but got it going. I nedd the company to come and fix it for good.
Follow-up · I had reported the problems to WH with repair bill some months ago as requested by them. We have not heard from them so far. Th fridge is running to below specs. Don't know when it is going to pack up. CS is poor..
Yin-Meng C. 3h ago Ref:12859223. I hope you can give the attention that I deserve. The technician… Read more (+1 reply)
Purchased a westinghouse wsf6602wc dishwasher, leaked water from 1st use. Took a total of 20 days to have it looked at by service man and have another one delivered, only to be delivered to the wrong address, mind you I rang them twice to notify them that the delivery address they sent me was wrong, told them on 2 different occasions what my… Read more
address is. Was assured their system has been updated. Yet the driver calls me on the day of delivery to say his in another suburb and has unboxed dishwasher. And that he'll rebox it and deliver it.
Good Morning, We are sorry to hear you are… Read more
On the 9/3/2026 i lodged a service call for a PC04 error we were told we are outside of service two large towns with several agents are within 58 klm all we are told is that they will escalate to the qld service supervisor now 11/4/2026 no call promised yet So be aware service is non existent unless you live in the city Unit 3 mths old -
Follow-up · Diagnosed by tech as invertor board fault Tried all recommended self help Model WSH36HWA-1 Still waiting on part replacement
Hi Jeff, We are sorry to hear you are experiencing… Read more (+2 replies)
Bought a Westinghouse WSE6200WB in January 2026, now early April. Beetroot in Vinegar in the back of the fridge went mouldy, reduced the temp. to 3 celc. then after, raw chicken legs went off in the back of the fridge 5 days before use by date,… Read more
orange juice went off in the fridge door 7 days before use by date. Had the predecessor of this fridge lasted 14 going on 15 years made of metal. This fridge plastic plastic everything. Contacted Harvey Norman, they gave me Electrolux phone no. Had to repeat, repeat & then repeat problem over & over to non English speaking background representative. , Quick to sell you these items, spend lots of money, but no after care. Am about to contact Harvey Norman & Electrolux AGAIN. .Used to pay Cash on Delivery COD, had to pay by card. Disappointing to say the least. Would not recommend buying this plastic rubbish. Contacted Electrolux, said a technician will contact me 24-48 hours, 3 days later contacted again, ''no technicians available, upgrade to Emergency status'', technician will contact you 24-48 hours.
Follow-up · I placed 3 thermometers, including a Mercury. 1. 1 touching the back bottom wall, 2 12mm from the back wall. 1 touching stated 3 degrees, 2 other Not touching 12mm from the back wall, including the Mercury stated 5-6 degrees. Left for 4 days. Consistent readings. 2. Then I placed in the middle of the fridge, 4 days, including Mercury. 5-6… Read more
Hi Andrea, Narelle from Electrolux here. If the… Read more (+1 reply)
I bought a Westinghouse TV with built-in DVD player. The DVD player never worked correctly and the TV had issues with channel changing etc.. After approximately 66 emails, phone calls, photos sent more than once and hours of follow up, I trashed the TV as worthless. I complained to the Attorney General's office but was told to sue.
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Hi SKREVIEW, Narelle from Electrolux here. If the… Read more