Excellent Customer Service
After seeing black gunk oozing and sticking to the bottom of my fridge doors, I emailed customer service and they immediately replied back the next day to organise a date for a repairman to come to the home. Once that was organised, they came as scheduled and fixed it like new. I'm now a very happy Westinghouse customer.
Have to admit, our dishwasher will not die. It's been washing dishes every day and night for 8 years and is still going strong. It has a perfectly useful 30min cycle, unlike another dishwasher we had which required an hour and a half to complete the "fast" cycle. Dishes always come out looking pristine (we do pre-wash) and it has never leaked or caused an issue. Have to give credit where it is due and this aussie-made dishwasher is surprisingly good, if not looking a little worse for wear.
Would have bought other brand
Westinghouse , free standing stove, WLE 525 WA, servicing Hotplate;s a nightmare..
would buy a different brand, had I known.. Hotplate Element's Hard wired, Cleaning of stove top
and the Grill area, cramped for room..
Baked the way I wanted
I just love my oven. Not matter what I cooked, they just turned out the way we wanted. It made cooking or baking more enjoyable.
It's stylish stainless steal design looking, it's at very affordable price range.
Warranty service great
Purchased stove top and under bench oven love them both recently had a problem with the stove called Westinghouse within a few days had someone come over and was fixed without any problems within 15 minutes. Fantastic service
I absolutely love my Westinghouse Dishwasher. It does a great cleaning job, has many different cycles to chose from that take from 15mins to 2 hours and is lovely and quiet. Plus I got some free Finish products and professional help from the Good Guys. Clean dishes with no fuss!
Service People are Useless
They said they were going to call me 30 mins before they came to my house, I thought 'great I'll have a chance to drive home', didn't ring at all, when I called they said they rang the doorbell and no one was home. Of course you dumb crap, you were supposed to call in advance. Now I have to wait for 3 days for the monkey to come fix the fridge that stopped working 3 days ago while all my food spoils. Fridge is still in warranty. Will never buy from these incompetent halfwits again.
Oh and the Good Guys where I bought it from were useless and said to go straight to Westinghouse.
useless customer service and no communication.
Got the big 420ltr upright freezer from good guys ($1900!) , was meant to be frost free.
After the first month the door started frosting at the top which would push the door open. got the extra coverage ( concierge service) from The good guys (extra $300!!) for them to say "not our problem, call the manufacture". thanks for that...
After chasing Westinghouse ( Electrolux) for 6 months ( they never called us, we had to call them for any updates), they gave 12hours notice of delivery ( Via text MSG at 7.30pm on a Sunday night), after being told ...
Shoddy workmanship these days
Bought a new Westinghouse Four French Door WQE6000SA refrigerator less than two weeks ago. Thing hasn’t worked properly since we installed it. Westinghouse were slow to respond to my calls in regards to the issues we were having with it. It turns out it needs a new part that our local authorised repairer doesn’t have in stock so another week without a fridge. Shame as they used to be a good reliable brand.
A few years ago we purchased an electric wall oven with a separate grill which could be used as a second smaller oven. Great for baking smaller items, probably the most versatile oven I have ever had. After it died I replaced it with the same. Big mistake, the smaller oven takes longer to heat up than the bigger oven and doesn’t cook properly and the big oven doesn’t heat to the correct temperature. So annoyed and disappointed, wouldn’t buy their products again
Extremely poor customer service!!
Why am I not surprised there are a number of reviews about poor customer service. I work for a charitable organisation which provides supported accommodation to vulnerable individuals. We purchased two fridges at the end of March and one since it has been purchased, does not work, leaving our residents without much needed fridge space. After two weeks and multiple emails on our behalf, I have not had a call back from Westinghouse or The Good Guys and have been told to simply call the Customer Support. I will need to purchase more whiteware ...to cover our six houses in the future, however will NOT be purchasing Westinghouse if this is indicative of the after sales service from both businesses. I am seriously unimpressed and believe both Westinghouse and The Good Guys need to be working better together if they wish to retain customers. Further to this...I have just had a call from Electrolux about the fridge and was told a technician could come and take a look but I would have to pay a travel charge! How can a 'for profit business' sell a brand new fridge to a charitable organisation and then ask for a travel charge when the fridge they sold was not in good working order and has not worked since it was delivered??? Come on Electrolux! you work for profit clearly and we are have to source funds to support vulnerable individuals. Disgusting! All I wanted was a fridge in working order. I would not recommend either your business or The Good Guys to anyone.
What a disgusting company. They don’t care about their customers despite claiming that they do. Purchased one of their refrigerators from Harvey Norman during their promotional period. Was told to just put down a deposit as I won’t be getting the refrigerator till April. Put through all of the paperwork for the cash back only to be told the receipt needs to show no balance owing. Returned to Harvey Norman and paid the balance in full prior to the end of the redemption period which is tomorrow (14/02/19). Provided the new receipt and apparently ...not eligible at all. No answers to my emails, was on hold for close to 30 minutes to speak to someone only to have the line drop out. What’s the point? Don’t bother advertising a cash back offer or anything because you have no ability in fulfilling those requests and are not interested in helping. Thanks for nothing. Will never purchase another product from you again. Absolutely misleading.
Bad customer service
Westinghouse refrigerator, 10 months old, under warrant, door on freezer not closing properly ice everywhere can barley open the door. A guy came and didn't seem to know what was wrong and said he'd be back in a week with parts, never showed up, then I called them and they said in another week someone would come, no show again so I called them again and they said someone would come the next day and guess what it's the 3rd time they said a technician would come and no one showed up they didn't even bother to call and let me know. So annoyed and frustrated if he can't fix it just say so and give me another one.
- Verified customer
The worst customer service
Purchased a dishwasher on 11 April which failed on 15 July. Dishwasher cannot be repaired. Initially offered a store credit which was subsequently withdrawn as were supposed to return damaged goods to them!! However in our defence this was NOT disclosed or discussed when the store credit was authorised, but ONLY when we followed up to determine where it was at!!!
Westinghouse Cash Back
Cash Back buys are a Sham! Purchased large Westinghouse refrigerator from The Good Guys. Processed successfully with validation and approval for $150 cash back refund. Cash back was never received. After waiting 8weeks and an email requesting further waiting, then Numerous (5) contacts with relevant staff and confirmed my account details twice, over period of three months. They said they would call me back. No call and still no cash back.
I called them back again a month later, the person claimed had no experience and did not know who to talk too. Done. Never buy an item with anticipation of cash back. Lesson, don't be baited into buying item with cash back promo, it's a sham!
Yet another dissatisfied customer!
We purchased a Westinghouse WBE5300SAR bottom mount freezer refrigerator recently only for it to break down 5 months later, the fan situated at the bottom of the fridge freezes up then the fridge goes warm and the fan blows because it can’t spin.
Rang the warranty agent for our area (hunter/Port Stephens NSW) only to be told it would be a 4 week wait!! The lady was rude, un helpful and offered no solution. We waited 4 weeks for them to come out and tell us it would be ANOTHER 2 weeks for the part to come in. 7 weeks without a fridge, no repl...
- Verified customer
Rude Customer Service & expensive parts.
Purchased 60cm Gas Oven GOR474SNG in April 2014. Less than 4 years of use the Ignition is died. Had a very cheap Brand for more than 15 years and NEVER had any repairs done!!!
Called Westinghouse Customer Service (it took 30 minutes to get through) and got very unpleasant and rude assistance ([name removed]) on another side. She could not give me any indication what is wrong with the oven and the total cost of repairs (even after my detailed explanation of the problem).
At the end of the call she abused me and said that I am very rude (proba...
Non existent after sales service.
Warranty repair lasted 3 months.Been calling customer service to get it fixed again.Tried calling on 5 separate occasions and been on call waiting for 30 mins each time.Do yourself a favour and steer clear of this company, they are not interested in providing any after sales service for their heaps of junk.
Outstanding warranty service - Westinghouse and Harvey Norman
Our 4 year old 130L bar fridge died one day before the Easter public holidays, with guests due to arrive and the fridge fully stocked with food. It was covered by an extended warranty (the only time I've ever bought an extended warranty) purchased directly with Electrolux/Westinghouse, not Harvey Norman Warwick Qld where we purchased the fridge from originally. At 9am, I called Westinghouse direct who gave me the phone number of a local service agent. After a few hours, I still hadn't received a call back from the local service agent in my coun...try town, so I called Westinghouse back. At 12pm, I received a phone call from the local service agent who advised he was asked to call me by the Qld State Manager of Electrolux/Westinghouse to get my issue sorted asap. It turned out that the sealed unit on the fridge had failed and it wasn't worth repairing in such a small fridge. So, by 3pm I received a call advising that the Qld State Manager had arranged a store credit with my local Harvey Norman so I could go in immediately and purchase whatever brand of fridge I needed. I purchased another Westinghouse fridge, again with extended warranty. The service by Electrolux/Westinghouse and Harvey Norman Warwick Qld staff was "above and beyond" in any circumstances and I wish to thank them very much for their kind assistance in sorting out my warranty claim in one day.
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Questions & Answers
Was going to purchase a 690 litre side by side Westinghouse fridge freezer , as I have had my old one for 19 years and has been fantastic, but after reading these reviews , i do not think I have any confidence in Westinghouse anymore !
I am having trouble working out the temperature dial on our new Westinghouse conventional oven. The dial has no pointer as such to line up the temperature but rather it's around a 1cm thick - take a guess - dial, I could be 30 degrees out depending on placement. Any help?
What is the warranty period regarding rust on a Westinghouse French Door fridge?
Tania from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the Westinghouse refrigerator .
If you wish to discuss this further please feel free to contact me at email@example.com attention Tania.
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