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Westinghouse
2.0 from 39 reviews

Reviews

(5)
(4)
(1)
(4)
(25)
  • Product Quality
    2.8 (13)
  • Return Claim MadeYes (4) · No (11)
  • Customer Service
    2.4 (11)
Tam

TamSouth East Queensland, QLD

  • 3 reviews

Flawed upright stove

published

I bought an upright elrctric Westinghouse Stove WLE547WA in 2014. In 2017 some of the temperature controls no longer worked and Westinghouse did replace all of them at no cost to me. Three years later the temperature controls once again are failty but Westinghouse refuse to replace them. There is obviously a fault with the product. According to the ACCC a stove in this price range ($1198), should last at least 10 years but Westinghouse refuse to acknowledge this.and fix my stove.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGood Guys
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Veronica

VeronicaSydney

  • 5 reviews
  • 1 like
  • Verified customer

Will never buy this brand again

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBing Lee
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doug13

doug13South East Queensland, QLD

  • 2 reviews

dishwasher

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationsupplied as a new house was built
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Oven door shattered Christmas Day

published

I was cooking a roast beef, lamb and chicken on Christmas Day for lunch for the whole family. I took out a tray to move veges around. As I opened the door of my 900mm 3 month old Westinghouse oven to return the tray the interior glass in the door just exploded. We were sweeping up glass 7 m away. Ruined lunch.

Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Warragul
1 comment
Westinghouse
ELECTROLUX ..Westinghouse
Lukec

Lukec

  • 4 reviews

Four weeks for replacement...

published

Fridge stopped working after one week, ruining all my food. It took 4 weeks to get a replacement delivered. Customer service were hopeless with follow up. After four emails and six phone calls, they've had all the chances they needed to make that right. I wish I'd read fge reviews here prior to purchasing.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGood guys online
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Alex4545

Alex4545Greater Melbourne (Inner), VIC

  • 2 reviews

Excellent Customer Service

published

After seeing black gunk oozing and sticking to the bottom of my fridge doors, I emailed customer service and they immediately replied back the next day to organise a date for a repairman to come to the home. Once that was organised, they came as scheduled and fixed it like new. I'm now a very happy Westinghouse customer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAppliances Online
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Mastanasta F.

Mastanasta F.Sydney, NSW

  • 3 reviews
  • 1 like

Westinghouse dishwasher

published

Have to admit, our dishwasher will not die. It's been washing dishes every day and night for 8 years and is still going strong. It has a perfectly useful 30min cycle, unlike another dishwasher we had which required an hour and a half to complete the "fast" cycle. Dishes always come out looking pristine (we do pre-wash) and it has never leaked or caused an issue. Have to give credit where it is due and this aussie-made dishwasher is surprisingly good, if not looking a little worse for wear.

Product Quality
Return Claim MadeNo
Kerrie

KerrieCentral West, NSW

Would have bought other brand

published

Westinghouse , free standing stove, WLE 525 WA, servicing Hotplate;s a nightmare..
would buy a different brand, had I known.. Hotplate Element's Hard wired, Cleaning of stove top
and the Grill area, cramped for room..

Return Claim MadeNo
Store LocationBeta Electrical
jessica01

jessica01queensland

  • 13 reviews

Baked the way I wanted

published

I just love my oven. Not matter what I cooked, they just turned out the way we wanted. It made cooking or baking more enjoyable.
It's stylish stainless steal design looking, it's at very affordable price range.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Toowoomba
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Cath C

Cath CGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Warranty service great

published

Purchased stove top and under bench oven love them both recently had a problem with the stove called Westinghouse within a few days had someone come over and was fixed without any problems within 15 minutes. Fantastic service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood guys Essendon dfo
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Yvette H

Yvette HGreater Melbourne (Metropolitan), VIC

My saviour!

published

I absolutely love my Westinghouse Dishwasher. It does a great cleaning job, has many different cycles to chose from that take from 15mins to 2 hours and is lovely and quiet. Plus I got some free Finish products and professional help from the Good Guys. Clean dishes with no fuss!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood guys northland
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Jarod

JarodPerth, WA

  • 14 reviews
  • 2 likes

Service People are Useless

published

They said they were going to call me 30 mins before they came to my house, I thought 'great I'll have a chance to drive home', didn't ring at all, when I called they said they rang the doorbell and no one was home. Of course you dumb crap, you were supposed to call in advance. Now I have to wait for 3 days for the monkey to come fix the fridge that stopped working 3 days ago while all my food spoils. Fridge is still in warranty. Will never buy from these incompetent halfwits again.

Oh and the Good Guys where I bought it from were useless and said to go straight to Westinghouse.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys
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useless customer service and no communication.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationThe goodguys castle hill.
See all answers
1 comment
Westinghouse
ELECTROLUX ..Westinghouse

Shoddy workmanship these days

published

Bought a new Westinghouse Four French Door WQE6000SA refrigerator less than two weeks ago. Thing hasn’t worked properly since we installed it. Westinghouse were slow to respond to my calls in regards to the issues we were having with it. It turns out it needs a new part that our local authorised repairer doesn’t have in stock so another week without a fridge. Shame as they used to be a good reliable brand.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
Judy

JudyGreater Melbourne (Outer), VIC

Very disappointed

published

A few years ago we purchased an electric wall oven with a separate grill which could be used as a second smaller oven. Great for baking smaller items, probably the most versatile oven I have ever had. After it died I replaced it with the same. Big mistake, the smaller oven takes longer to heat up than the bigger oven and doesn’t cook properly and the big oven doesn’t heat to the correct temperature. So annoyed and disappointed, wouldn’t buy their products again

Return Claim MadeNo
Store LocationThe Good Guys
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Diana

DianaPerth, WA

  • 2 reviews

Extremely poor customer service!!

published
Michelle

Michelle

  • 3 reviews
  • 1 like

Misleading promotions

published

Bad customer service

published

Westinghouse refrigerator, 10 months old, under warrant, door on freezer not closing properly ice everywhere can barley open the door. A guy came and didn't seem to know what was wrong and said he'd be back in a week with parts, never showed up, then I called them and they said in another week someone would come, no show again so I called them again and they said someone would come the next day and guess what it's the 3rd time they said a technician would come and no one showed up they didn't even bother to call and let me know. So annoyed and frustrated if he can't fix it just say so and give me another one.

1 comment
Westinghouse
ELECTROLUX ..Westinghouse
DONNA COWAN

DONNA COWAN

  • 4 reviews
  • 4 likes
  • Verified customer

The worst customer service

published

Purchased a dishwasher on 11 April which failed on 15 July. Dishwasher cannot be repaired. Initially offered a store credit which was subsequently withdrawn as were supposed to return damaged goods to them!! However in our defence this was NOT disclosed or discussed when the store credit was authorised, but ONLY when we followed up to determine where it was at!!!

1 comment
DONNA COWAN
DONNA COWAN

Westinghouse have now reconsidered their decision and have issued a store credit...Now to determine which make and model of dishwasher to buy :)

Vee

VeeCairns

Westinghouse Cash Back

published

Cash Back buys are a Sham! Purchased large Westinghouse refrigerator from The Good Guys. Processed successfully with validation and approval for $150 cash back refund. Cash back was never received. After waiting 8weeks and an email requesting further waiting, then Numerous (5) contacts with relevant staff and confirmed my account details twice, over period of three months. They said they would call me back. No call and still no cash back.
I called them back again a month later, the person claimed had no experience and did not know who to talk too. Done. Never buy an item with anticipation of cash back. Lesson, don't be baited into buying item with cash back promo, it's a sham!

1 comment
Westinghouse
ELECTROLUX ..Westinghouse
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Questions & Answers

frank0424

frank0424asked

Don't know the models but have had problems with two Westinghouse fridges one lasting 5 years (one would expect 10 years use) Westinghouse get your act together these reviews are hurting your business

No answers
Janine

Janineasked

I have a Westinghouse wse6100wf side by side that has a black tar like substance coming from the bottom of both doors

No answers
Desley P.

Desley P.asked

I have just purchased a second hand reconditioned Westinghouse fridge Model RE351. Just wanted has any one bought this fridge and what problems people have had with it?

No answers

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