Westinghouse WWT1184C7WA
VerifiedMPN: WWT1184C7WA4 reviews
My washing machine was a dud from day one. It leaked all over the floor every time it was used, and then threw an E50 error — essentially meaning it was completely dead. Annoying, but fine; these things happen. What shouldn’t happen is the nightmare warranty process that followed. Six weeks later, I’m still stuck in the claims process. Westinghouse has been hopeless. I’ve now been told the replacement machine has an ETA of three more months. Seriously?
So after waiting six weeks already, they expect me to wait another three months. Their alternative is a store credit at the original retailer — which is a three‑hour round trip for us in rural WA. On top of that, the exact same machine is now $142 more expensive, meaning I’d have to pay extra just to replace their faulty product. And apparently they “can’t” authorise a refund.
Shame on you, Westinghouse. Poor service, poor accountability, and no ownership of your dud machine.
Purchased in at Harvey Norman for $900.
There is already million emails and recorded phone calls in regards to this case as i have been trying to get it resolved for 6 weeks so far. The only delay here is Westinhouse/Electrolux's warranty procedures. It is an absolute joke.
Does not wash the simple stains. Do not buy this useless machine. If you’re a labourer, don’t even go near this one. It’s called easy care for a reason, only washes delicately. Washed a small coffee stain straight after it happen, didn’t come off, even after soaking. In dispute now with the manufacturer and most likely fair trading soon if it doesn’t get resolved. If your clothes don’t stain and just want freshening up, then this is for you, otherwise steer clear. The agitator is useless. My previous fisher n Paykal was a machine. Unfortunately I was stuck with this piece of thing.
Purchased in for $1,150.
Hi Jose, Vivian from Electrolux here. We would appreciate the opportunity to discuss the concerns you have raised about the Washing Machine.
If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Vivian Ticket Number 12043598
Westinghouse agreed to give me a credit note to the store I purchased it from. I now purchased a speed queen, it’s the only one in the market now days that will destroy the living stains from clothes. But thanks Westinghouse for the quick resolution.
Underwhelmed – I'm 4 months in to using this washing machine and I gotta say I am so underwhelmed. I bought it because it was supposed to be like the old simpson one which works 110% better. For the price it is I don't think it's worth it. Spend a bit less and get better results. Washing does not come out clean I have to rewash alot of the stuff. Or handwash first. I have a big family so I bought it thinking it would be beneficial big regrets spending what we did
Purchased in at e&s.
Hmm not good – Bought this machine yesterday, delivered today, damage at the bottom, but went to turn it on water coming out everywhere, you know why, because you have to cap off the hot water if you don't want to use hot and only use cold. So you have to go out and buy a cap for the hot water outlet on the back of the machine. Sales man did not know this nor did the first electrolux person I called, so had to go to the plumbing store and buy a 3/4 inch cap to screw on. Never had this problem with a top loader in the past. Not happy Electrolux. So salesman called today and advised Westinghouse/Electrolux would only give $50.00 refund for damage to the bottom of the washing machine. Yep never will buy from this lot again, back to the Samsungs, or Fisher and Paykel/Haire in future.
Purchased in at Betta Home Living for $1,299.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Good afternoon, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration with both the appliance issue and the time taken to reach a resolution.
We appreciate that having a washing machine fail so early in its life is disappointing, and we recognise the inconvenience caused by the ongoing claims process and the delays you have experienced.
While replacement availability can sometimes be impacted by stock constraints, we understand that the estimated wait time and the alternatives offered have not met your expectations. We would like the opportunity to review your concerns further and discuss your case in more detail.
Please contact our customercare@electrolux.com.au and quote your reference number, or provide your case details so that we can investigate and assist further.
We apologise for the inconvenience caused and appreciate you bringing this matter to our attention.