Terrible customer seevices
Terrible customer services! Called 5 times, sent 2 emails still have not received email confirming of cancellation to stop my son swimming class. Cant believe it has a painful procedure like this.
This is the best gym I've ever been to and I've been to a few.
firstly I want to say the negative reviews on here must be made up because the equipment is very good the gym is very well maintained and the staff were extremely friendly. I believe that competitors are putting fake reviews on here so they'll go to the gym in the area and it's very disappointing. So please do not listen to what they are saying if it's negative. I have been going here for a year and a half and I love it. There's probably nothing I would change about it.
Disgraceful, community deserves better
For about the 5th time in as many months I have tried to use the swim/sauna/spa at this facility. Every time I The spa area is dirty, and barely lukewarm, also the jets not working hardly at all. Staff are always polite but disinterested. Make excuses, no one seems to care. They should be ashamed as this facility used to be great.
All facilities within this so called 'fitness centre' are AWFUL. Gym equipment is old, rarely works and the space is extremely tight. I guess it doesn't matter all that much because they clearly don't have many members due to how terrible this place truly is. Sauna is a disgrace and the pool hasn't been re-tiled or had any form of upkeep since I was in primary school... over 20 years ago
Trying to cancel a membership is a chore in its own right. Promised call backs, time and time again. No wonder there are plentiful negative reviews around, people really hate this place..
Pool is small, but gets the job done.
I attend WHFC for the aqua aerobics classes. The pool is quite small but adequate enough for what I require. However the cost is becoming an issue. As a student I have $0 spare cash but in an effort to get healthy have made a commitment to doing the classes. So far I’m at $40 for 2 classes. For your average person that’s fine, but I rely on my concession for most things and WHFC doesn’t seem to do concession prices :/ still, I find the instructors pleasant, front of house staff a bit useless (but they’re young). 3/5 rubber chickens.
Watch your bank accounts!! WINDY HILL are THIEVES!
Disgusted that Windyhill have been taking payments from our account 6 MONTHS after cancelling our membership. We are $1200 out of pocket due to lack of communication within staff. Highly disappointed that I need to fight to win back hard-earned money that has literally been STOLEN.
It also took Windy hill 11 weeks to organise for a PT to finally contact us after signing up to a PT program and this was due to prompting from us.
I think management definitely needs reshuffling as it seems lack of communication is an issue in all areas.
Old change rooms
Windy hiĺl was badly maintained with terribly dirty change rooms and showers with chewing gum stuck all over them! and for the same price as a city gym. The staff could be a bit rude sometimes and the people who went never wiped down the equipment! Gross!, Now I pay 40 cents more per week to go to an awesome gym in the city which is clean, has hairdryers and irons, provides tissues, coffee, tea, towels and irons and has friendly staff and brilliant facilities!
Bullied, intimidated, humiliated publicly, threatened, abused, insulted by swim coach for the squad
If you want to feel that your physical safety is a risk by staff then come to windy hill fitness centre. You will be shaken, crying and needing help from either the police or someone who can prevent you from being physically harmed.
If you want to be publicly humiliated and ignored by staff join this club. If you want to be treated like a criminal come to this centre and i promise you will not be disappointed.
Went home crying and had a panic attack. Was exiting the pool via the ramp area and was told to "get out" because i couldn't "swim" t...
Have been to Windy Hill for a number of years and the place has just gone from bad to worse
Do not bother!
Equipment always broken / never gets fixed
Customer feedback ignored
Too busy and too money hungry to care about members at all
I've decided not to continue going to this club because they have been unable to so much as return my phone call let alone live up to their own service motto (plastered on the walls of the club). If you enjoy being treated like members are at Fitness First, join this club. If you like approachable professionalism, go to the (much cheaper) FitAfex down the street from this dollar hungry franchise.
Up-to-date facilities and numerous group classes.
My personal experience has discoloured my opinion of this club.
1. When asked for help with a part...
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