Withings Steel HR

The Withings Steel HR cannot be fixed in Australia . It’s not supported at all. I just need the glass replaced ( seemingly a common problem from multiple reviews) but no watch repairer will touch it. I had multiple emails with the company and was told they could not help. I could not send it to them for repair despite there actually being a… Read more

service exactly for this. It is pointless buying a product that has no support in this country - none at all. There is obviously a problem with the glass given the service exists. I won’t buy again

Bought my Withings Steel HR watch about 2+ years ago and still looks & functions like brand new. Show details

Not waterproof and no product support – Like so many I bought this watch as I wanted a more classic looking smartwatch. The first time I wore it in the water it stopped working and it had clear evidence that water had seeped into the casing. That’s when I discovered there is no customer support in Australia. After dozens of emails and jumping through multiple ‘fixes’ and I’ve been told… Read more

I must wait for a new charger to see if this is the problem. In the meantime I’ve been 2 weeks without a watch. Don’t touch this company. You have no recourse to product support.

Great product, very happy with my scan watch after 1.3 years – I bought my watch after researching value for money, I’m so happy with it! Show details

Broken glass – My Steel HR is 12 months old. I cracked the glass and this is not covered by warranty. If I replace the glass, I void the warranty. Tried to find a contact number in Australia, none available. After 2 weeks of daily emails I was offered 50% off another watch. Customer service is slow & their offer is very disappointing. Show details

Poor customer service – For any user considering these products, do you due diligence. I have read the support is not great and can attest to having no response to multiple messages. Personally I’ll stick with Apple who are leaders in support. I gave 1 star for a great looking product but looks alone don’t cut it. Functionality, reliability and support that responds is important.

Terrible Sleep Tracking, Advertised Accessories Unavailable, steps inaccurate – Terrible sleep tracking. It recorded that I was awake when I was still sleeping another 2hrs. Oura ring is far more advanced in this area. The site also advertises accessories that are not available; I bought the rose gold watch with the intention of getting the rose gold wrist band, but discovered later it’s not available for me to buy. Stuck… Read more

now with a grey wrist band. The step tracking also isn’t accurate. Apparently I did 128 steps in my sleep.

Save your money!! – I had the same issue with my Steel HR where the hour hand doesn’t move. Followed all there instructions but still the same. Tried to fob me off to Amazon for repairs. Admittedly the watch is 18 months old and every other country is covered by a 2 year warranty with the exception of Australia where I am from. I am disappointed Withings don't back … Read more

there product in Australia for more than 12 months. I would have thought I would have a watch last more than 18 months. I purchased last year a Withings scan watch as well but this experience has left a bad taste and I no longer feel confident about purchasing and further Withings watches as after sales support here in Australia is non existent!

DO NOT WASTE YOUR MONEY! – I bought a Withings Steel, liking its looks and believing that the not insubstantial cost would mean I was getting quality product. From day 1 it appeared that it was undercounting my steps. I did some online research and did as someone suggested - a factory reset. This didn’t help. I tested it against my Fitbit and did a manual step count. In… Read more

each instance it was counting 30 - 40% fewer steps than I was actually taking. Thinking that there might be a way to fix it, I contacted customer support via email and explained that the data was incorrect. I was basically given what is possibly a standard response explaining that the method of data gathering was probably different from what I was used to and my concerns were basically dismissed. No suggestions were made. In the following exchanges, they kept insisting that their product was fine, thus intimating that either I could not count, or that I must, in some way be walking peculiarly. Their language and attitude was patronising and completely unhelpful. Under no circumstances were they going to accept what I was saying. I had, initially, been open to the idea of exchanging the device for another one the same, but in light of the appalling customer service I got, I wouldn’t go near Withings, nor indeed Nokia, again. I returned the unit to the store I bought it from, and they acknowledged immediately, based on the evidence I gave them, that the product was not acceptable. I bought an Apple Watch instead.

Absolute rubbish – Bought this after some good reviews - but it was a mistake. This watch is just absolute junk. Doesn't keep steps accurately, didn't even keep the correct time, could not synchronise the time via the app easily so very frustrating and annoying. Basically, a total waste of money and sanity. Dont believe the positive reviews - it is total rubbish. Show details

Love this watch – Looks good, step counter is within 100 steps to my android phone, heart monitor is excellent. Looks like a watch, only issue is disappointed in armband but that can be worked around, charges easy and quickly. Show details

Good to begin with but down hill after that – I liked this watch when I first got it, but when I moved to an android phone it became unreliable. I sought support from Withing, who were utterly hopeless. After following their advice I could not connect the watch to the phone at all, yet despite this they kept insisting that the problems would be fixed with the next update. The fact that I… Read more

couldn't connect to get the update seemed to escape them. As I said, good with the iPhone, all down hill after that.

Disappointing! – Great looking watch but was so disappointed with the inaccurate step counting. The only way to get an accurate step count is to march or run like a soldier, arms swinging wildly with every step. Might workl for running but not a normal walk or day to day use.

Inaccurate reading of steps – The watch does not record steps.- - I noticed that the steps i had done while moving around my house at night was not recorded.(everyday) - I is not a step counter as advertised. Show details

Inaccurate step data tarnishes otherwise great product – I was very pleased to find this watch, as i wanted the basics of a tracker inside a stylish package. I love the look of it, I get compliments on it all the time. I have a small wrist so bought the smaller size. I turn off the notifications as I prefer not to be bothered constantly! But they work well, as does the alarm. I like the different… Read more

settings for different exercises. Each update improves the interface a lot.

However, the inaccuracy of the step tracking bothers me. My husband has a fitbit, and my son a samsung tracker. We all did a beachwalk together; their trackers were almost the same, about 5000 steps, and mine was barely 3000. With shorter legs, I am sure I stepped more! This has happened many times. i contacted Withings, who said I needed to move my arms more to register the steps (!) sometimes one wants to put hands in pockets, or be pushing a pram! i do hope they will improve the accuracy of the tracker, because in all other respects I love the watch.

Disappointing, Poor controls – The watch looks great but doesn't keep the correct time zone so Alarms go off at wrong time. Watch band ugly and irrating especially if you have allergies to rubber, even though they say it's silicon. Operates with APP and scales but only transfers steps and sleep. All other options such as recording weight are manual entry. Very poor for its price. Worst of all, No support from Withings in Australia.  Show details

Great Hybrid smart watch! The best that caters for both worlds – I’ve been looking for a stylish activity tracker/smart watch. This ticks all the boxes - stylish, long battery life (25 days!!), waterproof, step counting, distance travelled, heart beat as well as receiving notifications from your phone. The watch doesnt have the ability to receive notifications beyond texts (it shows the first sentence or… Read more

two), calls, calendar and emails. I kind of like not being pinged every second of the day so this works well for me.

The watch would get 5 stars from me if it had gps.