No Support in Australia
This watch is great, looks good, does the job that I want, the app with it is also very good. However the bands that it comes with are not fit for purpose, I have broken 2 in 10 months. The original band lasted 4 months and I couldn't buy one off of their website and no parts available in Australia, so I bought one off of Amazon. Then 6 months later the second band breaks, I get in contact with Withings and they would love send me some new bands and will send to anywhere else in the world except for Australia. So would I buy another Withings wa...tch - no. Its not a cheap watch and it shouldn't be breaking, and not being able to put 2 bands in the post is lazy. This company should not be allowed sell goods in Australia of they are not going support them. So Stay clear and spend your money elsewhere. Also the glass on the face is more scratched than my Seiko Watch that I had warn everyday for the 15 years prior to getting this watch. Spend your money elsewhere.
Purchased in November 2020 for $300.00.
Terrible Sleep Tracking, Advertised Accessories Unavailable, steps inaccurate.
Terrible sleep tracking. It recorded that I was awake when I was still sleeping another 2hrs. Oura ring is far more advanced in this area. The site also advertises accessories that are not available; I bought the rose gold watch with the intention of getting the rose gold wrist band, but discovered later it’s not available for me to buy. Stuck now with a grey wrist band. The step tracking also isn’t accurate. Apparently I did 128 steps in my sleep.
Purchased in August 2021 for $499.00.
Save your money!!
I had the same issue with my Steel HR where the hour hand doesn’t move. Followed all there instructions but still the same. Tried to fob me off to Amazon for repairs. Admittedly the watch is 18 months old and every other country is covered by a 2 year warranty with the exception of Australia where I am from. I am disappointed Withings don't back there product in Australia for more than 12 months. I would have thought I would have a watch last more than 18 months. I purchased last year a Withings scan watch as well but this experience has left a bad taste and I no longer feel confident about purchasing and further Withings watches as after sales support here in Australia is non existent!
Purchased in December 2019 at Amazon for $290.00.
DO NOT WASTE YOUR MONEY!
I bought a Withings Steel, liking its looks and believing that the not insubstantial cost would mean I was getting quality product. From day 1 it appeared that it was undercounting my steps. I did some online research and did as someone suggested - a factory reset. This didn’t help. I tested it against my Fitbit and did a manual step count. In each instance it was counting 30 - 40% fewer steps than I was actually taking. Thinking that there might be a way to fix it, I contacted customer support via email and explained that the data was incorrec...t. I was basically given what is possibly a standard response explaining that the method of data gathering was probably different from what I was used to and my concerns were basically dismissed. No suggestions were made. In the following exchanges, they kept insisting that their product was fine, thus intimating that either I could not count, or that I must, in some way be walking peculiarly. Their language and attitude was patronising and completely unhelpful. Under no circumstances were they going to accept what I was saying. I had, initially, been open to the idea of exchanging the device for another one the same, but in light of the appalling customer service I got, I wouldn’t go near Withings, nor indeed Nokia, again. I returned the unit to the store I bought it from, and they acknowledged immediately, based on the evidence I gave them, that the product was not acceptable. I bought an Apple Watch instead.
Purchased in March 2021 at JB Hi-Fi for $299.00.
Bought this after some good reviews - but it was a mistake. This watch is just absolute junk. Doesn't keep steps accurately, didn't even keep the correct time, could not synchronise the time via the app easily so very frustrating and annoying. Basically, a total waste of money and sanity. Dont believe the positive reviews - it is total rubbish.
Purchased in February 2019.
Love this watch
Looks good, step counter is within 100 steps to my android phone, heart monitor is excellent. Looks like a watch, only issue is disappointed in armband but that can be worked around, charges easy and quickly.
Purchased in November 2019 at Amazon for $300.00.
Good to begin with but down hill after that
I liked this watch when I first got it, but when I moved to an android phone it became unreliable. I sought support from Withing, who were utterly hopeless. After following their advice I could not connect the watch to the phone at all, yet despite this they kept insisting that the problems would be fixed with the next update. The fact that I couldn't connect to get the update seemed to escape them. As I said, good with the iPhone, all down hill after that.
Great looking watch but was so disappointed with the inaccurate step counting. The only way to get an accurate step count is to march or run like a soldier, arms swinging wildly with every step. Might workl for running but not a normal walk or day to day use.
Good For A Hybrid Watch
I like the simplicity. It shows me a scrolling preview of text messages, emails and alerts me to phone calls. I can then decide if I need to take my phone out of my pocket. This is what I wanted it for. I was disappointed with the silicone watch band and have developed a skin reaction. I have had to purchase a stainless steel replacement. This is unfortunate as I seem to have an allergy, but the watch does what I want and has the added bonus of alerting me of my heart rate and how badly I actually sleep. All in all , I like this watch. And at least the watch strap has been made so that it's easy to remove and change.
Purchased in December 2019 at JB Hi-Fi Online Store for $224.00.
Inaccurate reading of steps.
The watch does not record steps.-
- I noticed that the steps i had done while moving around my house at night was not recorded.(everyday)
- I is not a step counter as advertised.
Purchased in January 2020 for $200.00.
This is an inferior product
It doesn't count steps on a treadmill (really?) Some technical issue evidently, so it doesn't do what the product claims to do - count steps. Regardless of this Withings refused to refund my purchase price, which I see as a breach of the Australian Consumer Law.
The accuracy of the step count is way off. I have compared it to my daughter's Fitbit and there was a discrepancy of around 2000 steps, with the Fitbit recording the higher reading
It takes anywhere between 90 sec to 5 minutes to connect the watch to the app (if it does actually connect); frustrating to say the least.
I have since purchased a pedometer and use this as a watch only. That's about all it is good for.
Withings have not been at all helpful in this matter.
Purchased in February 2018.
Inaccurate step data tarnishes otherwise great product
I was very pleased to find this watch, as i wanted the basics of a tracker inside a stylish package. I love the look of it, I get compliments on it all the time. I have a small wrist so bought the smaller size. I turn off the notifications as I prefer not to be bothered constantly! But they work well, as does the alarm.
I like the different settings for different exercises. Each update improves the interface a lot.
However, the inaccuracy of the step tracking bothers me. My husband has a fitbit, and my son a samsung tracker. We all did a bea...
Disappointing, Poor controls
The watch looks great but doesn't keep the correct time zone so Alarms go off at wrong time. Watch band ugly and irrating especially if you have allergies to rubber, even though they say it's silicon. Operates with APP and scales but only transfers steps and sleep. All other options such as recording weight are manual entry. Very poor for its price.
Worst of all, No support from Withings in Australia.
Great Hybrid smart watch! The best that caters for both worlds
I’ve been looking for a stylish activity tracker/smart watch. This ticks all the boxes - stylish, long battery life (25 days!!), waterproof, step counting, distance travelled, heart beat as well as receiving notifications from your phone.
The watch doesnt have the ability to receive notifications beyond texts (it shows the first sentence or two), calls, calendar and emails. I kind of like not being pinged every second of the day so this works well for me.
The watch would get 5 stars from me if it had gps.
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|Category||Smart Watches / Fitness Trackers|
|Connectivity||4G, Bluetooth and GPS|
|Sensors||Heart Rate Sensor|
|Waterproofing||Swim-proof and Water Resistant|
|Battery Life||25 days|
|Manufacturer Warranty||1 year(s)|
|Construction Material||Stainless Steel|
|Colour / Finish||Black, Gold|
- MPN: 36WHITERGBBLUE, 36WHITERGGREY, HWA0336BLACK and HWA0336WHITEN
- GTIN13: 3700546702532, 3700546704260 and 3700546704475
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