AI reviews summary
Recent reviews for Woolworths indicate a widespread decline in customer satisfaction, primarily driven by consistent failures in the online delivery ecosystem and a perceived drop in food quality. While individual staff members are occasionally praised for going above and beyond, the overarching sentiment is one of frustration regarding price increases, unreliable logistics, and poor produce standards.
Pros
Cons
Verdict
Woolworths remains a viable option for in-store shopping where customers can hand-select produce and interact with generally well-regarded floor staff. However, the online delivery service is currently high-risk due to systemic logistical errors and poor quality control. Consumers are advised to check receipts and expiry dates immediately upon purchase to navigate frequent pricing and stock discrepancies.
Not sure what is happening at Woolworths Bracken Ridge Queensland shelves consistently not filled, this is my third week in a row I have had to go to Coles to get the rest of my groceries. Honestly think they are trying to close the store I will start shopping at Coles and just do milk and bread run at Woolworths when needed. Show details
There should be negative stars for this one. Driver this morning of Truck rego S175DGS attended property but did not follow instructions. I approached driver and spoke to him about this. His rtesponse was to scream at me for several mintes, then sit in the truck for over 5minutes only toi drive off with my shopping. Nearly $200 worth. This driver MUST loose their job
Recently purchased from Woolworths 2 cans of Dole Crushed Pineapple. When I arrived home one can leaked and when I pulled the ring pull and opened it was all mouldy. Now I defy anyone to try and write a report on the website, it is definitely not user friendly (that is probably how they design it). I had to drive back to store to get a refund… Read more
(which was not a problem), but my review is about the actual reporting process. I told the staff that they should return all the product as the cans did not look good.
Reviews with attachments
- +3
Wagyu beef sausages 6 pack VERY disappointed in the quality of the product! I would be very ashamed and embarrassed to sell such an oily product. More than 60g of orange coloured oil type of liquid was poured out of the pan, used a fork to pierce the skin layer as bubbles of more orange oil liquid was still present in the sausages, had to use so… Read more
many paper towels, they were fully drenched. Why sell such a poor quality sausages? What is the orange liquid? Purchase from Katoomba store but presuming these are sold throughout all Woolworths stores.
Very disappointed that this quality was selected and sent, how is this even still on the shelf and placed in our order, this goes beyond just a refund.
They cut their seeded bread loaves down in size. Pitiful could not even hold a cheese slice. No price change
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
Doncaster 3128. I have switched to this store because they have cashiers and not self serve registers like the local Coles store. Also, they don’t use Palantir for surveillance like Coles do. Show details
Found a bit of metal in my pasta salad. I almost ate it..
- +1
Today i bought two bags of frozen strowberies and I had to throw them out because it was not only rotten but also dirty and smeling of dangerous chemicals. How can Woolworths sell such a poor quality product at inflated price when people struggle to put food on the tanle? Pleass don't confuse us pigs.
Woolworths the fresh food people, what a joke. Bought a Ruby Red Grapefruit on 18/7/26 from Woolworths Merimbula NSW. Cut it open on 20/7/26 and rotten inside. Obviously the product was many weeks old and nothing fresh about it. Show details
I object strongly to having to pay for paper bags whilst Woolies continues to hand out plastic toys
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This is only my second online direct to boot Woolworths order I’ve ever done. First one wasn’t too bad so I thought I’d give it another go at the same store, Innaloo. Order was processed online last night, full payment deducted from my account. I get an email 30 min before I’m due to leave work this afternoon to collect the order. Oh dear, there… Read more
is no dinner for you tonight and you have to wait 5 business days for a refund. To top it all, two of the frozen items I was told were in the order were in fact not in the parcels delivered to my boot. The sour taste in my mouth has come with being charged $2 for paper bags when I only received 3. That will be the last time I allow you to shop on my behalf Woolworths!!!
Complete system of scam. Woollies was Running a cookware promotion. 3 weeks before the promotion ends they run out of those cookware and customers still earning credit. Few days before the promotion ends they stopped giving customers credit. One day after the promotion ends all my credits I earned were disappeared without any notice. The only… Read more
way to describe the way they did and steal my credits without notice it is System of legalised theft.
Can not be trusted.
Terrible and zero support for Everyday Market Order. The delivery person rang our doorbell and we open the door within 5 seconds. The guy isn't there and our delivery isn't there either. But someone they marked our delivery as "delivered". Message their live chat and they said they can't help, and we need to call in. There is no refund button… Read more
function for us to select refund. The process is troublesome and we suspect they won't refund us! This is a scam!
Stop buying with the fruit Woolworths and doing whatever your doing to store them over a longer period as it’s drying out the centre of the mandarin and making the apples powdery It’s not just been the one time either it seems to be occurring more and more Very disappointing to throw away something you purchased and now there not that cheap either I don’t have the receipt but I only buy from Woolworths but they may change real soon Show details
- +1
I bought the milk Sun 28 June the milk was terrible bad smell and spilled
Latest follow-ups
I have been buying Woolworths wholemeal jumbo rolls at Hurstville Westfield for years. Recently I bought jumbo breadrolls that were are in fact not jumbo rolls but normal rolls but I was charged for the jumbo rolls as advertised on the packet. I… Read more
have reported this issue before and yet again this has happened. There is a definite difference between normal and jumbo rolls.
Drew
Follow-up · Woolworths did not offer me a refund. I have contacted you to let you know that there was an issue so that hopefully it won’t happen again. I have bought these meals a number of times and there has been two occasions when they have been very small. I can’t tell you what the batch number is because I no longer have that information. I bought the bread rolls on 16 July 2026 at 9:15 am Store number 1284. Drew
Purchased red grapes from rosebud Woolworths store on the 22 nd June, Half were rotten. Returned the next day on the 23 rd June , receipt and rotten grapes in hand ,to be told I needed to inform the store before 10 pm the same day!! By principle, I… Read more
stated that no one is expected to open and consume fruit or any other product the same day of purchase, or be told” we can’t help you”as it’s not our service policy! This is unconscionable and unacceptable. I also reiterated to the very rude Female Cole’s assisted that this was reason for me to vote with my feet and shop elsewhere. This was a matter of principle as I’ve experienced outdated fruit in the past and did nothing about it. I will seriously spend my $300 per week elsewhere because this policy doesn’t deserve my business in such a tight economy. My polite demeanour meant nothing to this unhelpful individual!!! Extremely annoyed!!!
Follow-up · Never received a response from the store. Haven’t shopped there since!! Grapes were stored on an open rack in store No replacement or refund was offered! The attitude and denial is the issue here, claiming a same day 10 pm return policy only ??
I hate that I am not given a receipt and when I asked for one today I was told it was online for me . No I said I don't do APPS or online thank you . Why is woolworths not looking after the older people who like a paper receipt to check or bring… Read more
something back for a return . Thousand of acres are being cleared in the name of Renewables with this Labor government so I don't care about a bit of paper for a receipt . Staff could have handled my request nicer . Maybe more training about older people likinh paper dockets . I have my car insurance with Woolworths as well . I am 75 and my husband 79 and we usually shop at Eatons hill Woolies were they are friendlier and nicer to deal with .
Follow-up · I have not get been able to change online my account or Rewards that says I don't want a receipt . I just don't do self check out and I ask every time for my receipt so I can prove I paid for my items in my bag .
Positive reviews
Shout out to the 2 staff members at the Heidelberg store who assisted to attend to customers parking in disabled spaces without permits. Thank you for taking the matter seriously and proactively taking steps to address the matter. Show details
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Woolworths Willoughby has been excellent with direct to boot. I have used it for several months this year due to a hip injury and found the service to be very good. Sure sometimes it's not perfect but if you tell in the app you're on the way and in a certain bay, the friendly staff come to you with the goods. Costs nothing if it's not immediate. I… Read more
believe service may differ between different locations though. I found Willoughby is much better than Woolworths Gordon. The Willoughby staff are always courteous and helpful.
Can someone please advise why most of the item labeling in Woolworths particularly in the deli and meat sections, has a very large bold font for the price but very small product details, which are extremely difficult to read Show details
Negative reviews
I am so angry, I placed an order today just like any other only when it arrived I said to the delivery driver, is that all? He responded yes, then I find a number of items missing I would estimate 2 bags, containing milk and soft drinks. Well, try and resolve this issue, I don't want a refund I want the items, just wondering where they, the items may be eh? Looks like my Woolies shopping days are over.
Poor customer service at checkout. I asked whether they had the $2 Commonwealth games coins available. The checkout girl said yes but they could only give them out as change. I told her that was fine, it was why I was asking, so I could pu through a couple of items to pay in cash (to get a coin) and pay the rest on card. I payed for my items and… Read more
it was $6 change. She handed me a $5 note and $1 coin. I asked if I could get the change in $2 coins so I could get one of the Commonwealth games coins. She told me they can only give the coins out as change. I said "yes, I know which is why I paid in cash. The change is $6 which could include $2 coins. Otherwise I would have put all the items through together and paid fully by card." She ended up giving me a $2 coin but seriously? The effort you have to go for something so simple.
Why does Woolworths feel that everyone should do their own checkout. Robina Woolworths always seem to have the express checkout closed which forces people with only a few items to stand in line with people who have large trolleys full of product. After asking the girl on the checkout tonight why they yet again have no express checkout open she… Read more
stated that they need more people in the self serve area. It took probably 15 mins for someone to notice how many fully laden trolleys were waiting at one checkout. Sorry Woolworths , but you don't offer a discount on groceries if you serve yourself , nor do you consider elderly people who don't use self checkout . No wonder people like IGA and Aldi , you seem to have lost sight of what good service is.
Recent reviews
we had Woolworths delivered and they forgot one bag of products valued at $90 and they offered to re deliver but at our expense and a refund will take up to 3 days so the home delivery was meant for us to save time in our lives but their incompetence just cost us more time than just doing it ourselves. I'm trying really hard to get away from these companies.
This store opens at 7 am, the seafood counter is filled at 9.30 (?!!?). The frozen seafood is my gripe. The prawns are all freezer burnt, the basa fillets are completely tasteless, don’t even smell like fish. The hoki fillets are completely waterlogged, suggesting they have been in the freezer for a loooong time. Havingtrouble finding Aust seafood. Do better, you are a disgrace. Small town, only supermarket.
Woolworths Online continues to deliver not fresh produce in unacceptable condition. Multiple orders have included bruised items, and products with very short expiry dates. This reflects poor quality control and inadequate picking standards. Customers should not have to request refunds for basic groceries. The service requires immediate improvement.
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Ignored by Cole’s who clearly don’t give a rats about consumers as long as the $$ role in!!!