Reviewer Photos & Videos
No Responsibility Taken from Woolworths for Negligent stacking Causing Head Injury
After I had experienced a head injury in my local Woolworths store due to negligent stacking of pots and pans, I was told from Woolworths legal team that they will take no responsibility for my injury in their store and will not compensate me for my medical expenses or loss of income after not being able to work at my job. I have always supported and will no longer be shopping at Woolworths.
"Let us do the shopping" only works if you actually deliver it!
Having heard an advertisement from Woolworths that said something along the lines of Going on holiday? "Let us do the shopping" we decided to get a Woolworths delivery and go self catering. Big mistake!
We asked the apartments where we were staying if they could take delivery of our order as there were things like nappies that we would need on arrival. They told us that they always have someone on the front desk from 9 until 5 and they would be happy to receive it.
My wife wrote clear instructions on the Woolworths order (in the appropriate ...section) to deliver the front desk of the apartments. These instructions were either not followed or not passed on to the driver. (They were visible to the operator when we called to find out what happened though) We landed in Melbourne to discover multiple missed messages. After calling Woolworths we were told that the delivery failed as there was no one to receive it (The apartments reception advised us she was there at the time and offered to show us CCTV footage that proves the statement incorrect!). We had to call several times as we were told we would be called back when they reached the driver (That never happened). After an hour and a half of trying to get this fixed on the phone we were told that nothing could be done that day and we would have to settle for a refund. This meant that we were stuck in Melbourne with a 1yo and a 3yo children, no food, no nappies, no transport and a lot of rain. So instead of taking the kids to the Museum we went shopping (in Coles!) in the rain, it took 2 trips to get all of the stuff back. Thoroughly stuffed up our first day of 3 in Melbourne and left me pretty angry as I was the one who suggested doing delivery/self catering to save a bit of money rather than eating out and just buying the essentials. I suspect that is the last time my wife is going to listen to one of my holiday related suggestions!
Hits the spot
Finding dairy free alternatives particularly when it comes to ice cream can be expensive. Woolworths new plantitude range is pretty good, I recently bought the cookies and cream ice cream which I must say have the tub is already gone. For $8 it’s definitely cheaper than other Alternative brands that are that price for half the amount of ice cream. If you are not a fan of the taste of coconut you probably won’t like this too much as it does come through but the texture and taste are spot on for me!
Items Missing Again
once again, my order just arrived but there are items missing. Theres no local store and the Coles doesn't sell the item I want. This means I have to travel 20 minutes each way to finish my shopping, wasting my Saturday.
Thanks Woolworths, just what I wanted
Not fresh food people!
Apples delivered on Monday don’t last even two days! The apples are already old before we take them out of the delivery bag. They are not fresh and Not worth eating. I must also advise that the fruit picked specifically for us have brown spots and are damaged!
the staff were extremely friendly and I highly recommend to Woolworths in Annerley
I had an extremely good time purchasing my items from Woolworths Annerley the staff were very friendly and I have enjoyed every time I have gone in there. Thanks again
I have a mobile account with Woolsworths. I know my contract is up and they have continued to charge me for the handset. I have tried for over an hour to speak with someone. I have logged into my account and asked for help and to speak to someone. NO result what so ever. I want to speak to a person not be messed around pressing this button and that button. I have tried every option on the button pushing with NO result. NOT HAPPY!! I want service that I pay for with my account.
Mr Chen fail
I bought Mr Chen Lemongrass chicken from Woolies a week ago. Looks good on the packet.
I followed the heating instructions for a microwave, the result was a watery mess of tasteless rice and was almost devoid of chicken, nothing like the photo.
I won’t be buying mr Chen’s products in the near future. Super disappointing.
I am buying toiletries for a charity and have found Woolworths a very good place to purchase what I need. The staff are helpful, and I have been able to buy specials on some products, which helps a great deal.
I had been to Woolworths balaclava this morning. I saw some plastic containers at half price $6.25. When I took it to pay it showed $12.50. then the customer service last came with me and checked the price on the shelf. The containers that I chose had no price on the shelf. So she told me she can give it to me in half price as it was their mistake. She asked to the store manager and he denied giving me those containers in half price. It was so annoying that the manager doesn't stick to the policy. I am not going to balaclava store again. On the other hand Coles is much better in the price policy.
- Physical store
- Verified customer
That's why I pick Woolies, for the last time!
At the checkout in the express isle at 12.43pm 13/2/20, on camera and recorded, my cashier was [name removed], my first item scanned incorrectly the other were ok,I said to [name removed] item one scanned incorrectly, she said she couldn't help me with that as she didn't know the scanning policy I, requested to speak to a superior, which was [name removed] a woman of Indian heritage, who apparently wasn't having the best of days and I was adding to her inconvenience, she refused to supply the incorrectly scanned item, free as prescribed by the ...ACCC (a Voluntary Scanning Policy between the ACCC, Coles, Woolies and Aldi, so I was handed to a 3rd woman, [name removed] the Manager who also didn't appear to know the scanning policy, I was abused by another unnamed lady no badge but in a Woolies uniform and told me to stop wasting their time, before she called the police, I said please do I'm not the suspect here you are and your accomplices who don't know the legislation I asked for the first docket which depicted the scanning error but refused the request, is this the best we can do there are better people than these who would love a job just like these lucky women,who obviously hate their jobs and don't appreciate the opportunity they have handed to them Woolies management you have a big problem at that store. 12.43 pm 13/2/20 Woolies Docket Original Trans: 8336. Good day
Specials Always Out of Stock
Why leave specials on the site if they are out of stock? I needed an item urgently but didn't receive it or a substitute. More than once, now. Over it! I won't be back.
Purchased frozen baked cheesecake today. The usual price is $6. Only purchased as it was half price thank goodness. Absolutely horrible. Thick crumbling base and the texture and taste was beyond description. Suffice to say it tasted nothing like a cheesecake. One bite and the remainder ended up in the bin. Not even my dog could be tempted and she eats practically anything! Does anyone do any taste testing in Woolworths? This is truly a disgusting product.
Why is the sourdough seed bread now so small. It seems everytime I purchase it it has shrunk in size. The slices are so small cannot make a sandwich because the slices of tomatoes are bigger than the slice of bread. This is one way I guess I upping the price by downing the volumn. Not good enough Woollies.
Quality of food is disgraceful
I've been online shopping with Woolworths for a while now and have noticed that the quality of the food is getting worse, especially the meat. It's like they're giving the leftovers to ongoing customers, and there's hardly nay specials these days. I won't be shopping with Woolworths ever again.
Sadly have had the worst experience at Woolworths at the butcher. Not only rude. But thought he was smart when did not give me what I needed. Yes I asked if this is what I ordered. . Will not complain more. Will not go back.
Learn to pack bags
Regular at local woolworths where the art of packing groceries into bags has become extremly sloppy. I am tired of removing my fresh fruit & veg from my laundry products. Over packed bags - tooooooo heavy. And then have my groceries thrown into bags. It seems to be a regular occurrence, especially weekends & later at night. I am totally frustrated. Next complaint will be directly with store manager.
Poor customer service ever
I have written my complaints to Woolworths so many time about their poor customer service. I have not seen any improvement at all. It is getting worse and worse. First, they did not bother to greet you at the check out, if you greet them first they did not bother to reply back. Second, while one of the staff was serving me she was busy talking to other staff and handed the receipt with the head tilted to the back and talked to other staff, how rude. I had that experience Twice.Once with the young girl and second with the young guy. Is this how ...young generation treat customer these days? Third, the check out girl dropped my apples on the floor, I said I don’t want them anymore. I didn’t mad at her at all, but what happened next was she’s so rude forward me, didn’t handed me the receipt and start serving other customer. Fourth, I have separated all the cold, dry groceries with the bags next to it to make it easy for the check out boy but he just put all wet and dry foods/packaging in one bag, and I said to him to separate them, he wasn’t happy and just tossing the groceries in the bag. He flicked the receipt on the table and started to serve other customer. I didn’t take the receipt, I was waiting for him to hand it to me. Finally he did after his rudeness. Woolworths please please train your staff and show them how to give customers a good service. Coles staffs are better than yours, seriously. I will reconsider to shop with you in the the future if these matters are still happening.
First and last time to shop here
Order arrived over an hour later than stated. All the frozen items I ordered were missing and they had substituted items without asking and some substitutions I couldn't use due to allergies. As the weather was bad, all my groceries were shocking wet and some products had burst open and spilled due to being wet. I've been trying to get through to customer services for 2 hours and when I got through they said they were putting me on hold to check with the driver then they disconnected on their end and I can't get hold of them since been trying calls and online chat and keep getting disconnected when they said they're putting me on hold to check. First and last time to shop here, coles never let me down so will be sticking with them
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Questions & Answers
I shop at Deception Bay store and could not buy 3 basic items. 1. Mud Cake in fact any fresh cakes. 2.Hungarian Salami mild or hot. 3. Devon from the deli This was on Monday afternoon. I was informed by staff that they had none in stock My question is how could you run out of three basic items like these ?
Yes and the QUESTION WAS
why were they totally out of 3 basic products ???? on a Monday afternoon Possibly because it is in a lower socioeconomic area and they dont give a rats arse about customers in Dbay Or is it because they got caught ripping off their employees and have to cut back on stock orders topay them back. Go to woolies at Kenmore and its a different story And by the way the site said ask a question which i did
I would not classify cake, salami and devon as BASIC items. As you know they don’t answer in this review site. Easy solution-shop at Kenmore
Why do the driver's need to keep their trucks running for up to 10 min - whilst delivering. Loud and annoying esp after 5pm.
We love to buy Alaskan King Crab legs but now they have to be thawed before we can buy them. How can we ever buy them if they are never thawed. We have tried now several times still unable even though we organised it with the girl on the fish counter to thaw them and we would come back for them later. We went back still not thawed. Who made this totally ridiculous rule, it doesn’t make any real human sense to keep turning away regular customers who in the past have spent hundreds of dollars on frozen sea food. Everyone is complaining about it, come on Woolies do something about this stupidity.
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