AI reviews summary
Pros
Cons
Verdict
Woolworths receives mixed feedback, with shoppers praising the convenience of online delivery and the helpful attitude of individual in-store staff members. However, frequent frustrations are reported regarding online order fulfillment errors, inconsistent fresh produce quality, and lengthy wait times at checkout. Customer service channels, particularly automated bots, also draw criticism for handling disputes and refunds poorly.
Either the security cameras in-store are not monitored or there are staff that are complete grubs. I bought a non-dairy yoghurt and at home I opened the plastic lip to find the foil seal already open and a quarter of the yoghurt already eaten with spoon marks on the sides of the container. I'll be checking everything before buying any products like that from now on. Show details
I bought a packet of Ocean Chef Atlantic Salmon skin on. While the taste is nice half of the portions so far have barely been scaled or de-boned. I know the pack says some pieces may not be fully cleaned but 2/4 still had large bones and scales on the skin. When you're a lover of crispy skin the mouth feel with scales made me gag. I only bought… Read more
this because fresh was so expensive, but at $28 for a bag of this I don't think it's worth it plus the pieces are tiny.
- +1
These days shopping in the isles of the supermarket a nighmare, they are always blocked by their stocking trolleys and pallets. You have to wait for them to clear for you and make for you to pass by.. Have attached some images for viewing. It just shows they don't care about the inconvenience they cause to their customers. Show details
Reviews with attachments
Placed online order via the woollies app on 13 September expiry date 14 September. I would say tomorrow it may have mould on it.
- +3
Wagyu beef sausages 6 pack VERY disappointed in the quality of the product! I would be very ashamed and embarrassed to sell such an oily product. More than 60g of orange coloured oil type of liquid was poured out of the pan, used a fork to pierce the skin layer as bubbles of more orange oil liquid was still present in the sausages, had to use so… Read more
many paper towels, they were fully drenched. Why sell such a poor quality sausages? What is the orange liquid? Purchase from Katoomba store but presuming these are sold throughout all Woolworths stores.
Very disappointed that this quality was selected and sent, how is this even still on the shelf and placed in our order, this goes beyond just a refund.
They cut their seeded bread loaves down in size. Pitiful could not even hold a cheese slice. No price change
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
Doncaster 3128. I have switched to this store because they have cashiers and not self serve registers like the local Coles store. Also, they don’t use Palantir for surveillance like Coles do. Show details
Found a bit of metal in my pasta salad. I almost ate it..
I had the Karaage chicken rice bowl in the hot food section and it wasnt good at all. There was barely any chicken in it and filled with rice. Wouldn't recommend getting it at all for $12 Show details
I found alot grass o the spinach can someone tell me what this is and it might be dangerous.if this is ready to eat what is it part of the spinach Show details
Find out how Woolworths compares to other Supermarkets
Know better, choose better.
Out date produce as this is my second ketting otgers slide until you add it up now im giing to do for every item i get thats not foid you can eat your not allowed a refund unless you can upload a image yet it wont let u
Errors with WoW scanner of fruit & veg at self serve kiosks (Vic Park WA). I have noticed when I place some of my fruit and veg onto auto checkout kiosks to scale the weight - it’s defaulting to an organic veg ‘auto selection’ on the auto kiosks, and hence charging me more. Appreciate I select the vegetable type and it only displays a single item.… Read more
It happened to me last Thursday and organic avocados are coming up as a single items on the screen. I didnt notice it was the organic fruit & veg last Thursday until after the purchase. I approached customer service after and gained a refund. Then was charged the correct price.
A potential trap for customers and yielding WoW more revenue. Be very careful of WoW default AI prediction method by their checkout kiosks!
- +1
Woolworths discontinued a superior 425 g mackerel range and made it difficult to provide feedback Woolworths has discontinued its own-brand 425 g Mackerel in Oil and Mackerel in Tomato Sauce, products I previously bought and regarded as excellent value. The budget 425 g mackerel products I can now find at Woolworths are Deep Cove products. Based… Read more
on the nutritional information provided, I regard these as a significant downgrade. The former Woolworths Mackerel in Oil declares 2,600 mg of omega-3 per 100 g drained, while the Deep Cove Mackerel in Tomato Sauce declares 586 mg per 100 g. The Deep Cove ingredients panel also states that the product contains 60% mackerel. I have attached photographs of both products and their nutritional information.
There is another difference that matters to me as a consumer: the former Woolworths products were packed in Thailand, whereas the Deep Cove products now being offered are labelled Product of China. I personally preferred the former product and its country of manufacture.
What makes the decision particularly difficult to understand is that a major competitor continues to offer a similarly priced 425 g mackerel product with considerably better declared omega-3 levels than the Deep Cove product Woolworths now offers.
This is not an isolated frustration for me. I increasingly find products I previously bought from Woolworths disappearing or being replaced by alternatives I regard as inferior. Every decision like this removes another reason for me to choose Woolworths over its competitors.
I attempted to provide this feedback directly to Woolworths, but even its online feedback process ultimately directed me back to its automated Olive assistant rather than providing an obvious way to submit detailed product-ranging feedback to a person. That experience only added to my frustration.
I would like Woolworths to explain why its 425 g own-brand mackerel range was discontinued, why the replacement appears nutritionally inferior based on the declared nutritional information, and whether Woolworths intends to bring back its own product or introduce an equivalent of at least the same nutritional quality.
Until then, this is another product I will simply buy elsewhere.
I was amazed when I saw these for this price, I now know why. The first shave I had the top strip suddenly peeled off & the razor turned a hard right & took a chunk outta my head so badly I had to go to the G.P & have it butterfly clipped. The price tells me Woolies obviously knew they were faulty which is outrageous
Latest follow-ups
I'm extremely disappointed that there are no boxes for the ushies . Why promote a product then not have enough display boxes for hundreds of customers not good enough do Better. We ve been to twenty stores same story. No boxes left .your a huge… Read more
multi million dollar business .I'm really disappointed you cant provide A decent customer service .otherwise people will shop elsewhere moving forward Please call me [Contact Detail Removed] .Ann c
Follow-up · Very slow really . NO Accountability You need to Do BETTER with customer service here.
Extremely poor customer service at Wollies Macquarie centre store, a female worker ages 20 something was initially yawning in front of my face when asked for assistance and looked at me as if I were a low life creature or beggar. I didn’t say… Read more
anything the first time, however my bank card was having issue when withdrawing money, I had to call her the second time, she gave me that look again and she did not even wake up at the time and said she need a minute while she was just standing there doing nothing. I told her that she doesn’t need a minute to serve, she run away and got 2 senior staff who came to me and predetermined that I was being rude to her. I had to leave at the time as had to hurry to work, I then rang Wollies customer service 05/08 lodged complaint and was told I should get a call back from store manager in 2-3 days. However I waited till 08/08 without any response.Rang again yesterday, also contacted via online service as attached , was advised I would get a call this weekend. If not, I have to contact again and the matter will be escalated to area manager . I attached part of the communication here. I am really hoping the store manager can be responsible in the first instance. However I have a bad feeling that this is just my wishful thinking.
Follow-up · I received a phone call from Wollies on 20/08, it was a supervisor, not the manager himself. She said the manager had been on leave, hence the delayed response. She said she did see that staff yawning on the camera, because she had medical conditions and needed an operation the following day. I then immediately questioned her why wasn’t she taking… Read more
send to Woolworths: I recently purchased a Woolworths Free Range Whole Chicken and was very disappointed with the quality. When I opened the chicken, I found that the intestines and several internal organs had been left inside the cavity. A whole… Read more
chicken sold in a supermarket should be properly cleaned and eviscerated before packaging, and this was not what I expected.
This raises concerns about quality control and food hygiene. I have always bought their free range whole chicken and this has never happened before. I’ve attached photos to show the condition it was in when opened.
Follow-up · I did not return it back and threw it away. I have the last 8 digits of the batch number, which is 87393381. Hopefully this will help.
Positive reviews
I brought a chip pack and lollies they were very cheap and the stuff were very lovely to me I had to ask for help and the lady that was nearby helped she had a little laugh as well because I told her a joke witch was very lovely Show details
Shout out to the 2 staff members at the Heidelberg store who assisted to attend to customers parking in disabled spaces without permits. Thank you for taking the matter seriously and proactively taking steps to address the matter. Show details
Find out how Woolworths compares to other Supermarkets
Know better, choose better.
Woolworths Willoughby has been excellent with direct to boot. I have used it for several months this year due to a hip injury and found the service to be very good. Sure sometimes it's not perfect but if you tell in the app you're on the way and in a certain bay, the friendly staff come to you with the goods. Costs nothing if it's not immediate. I… Read more
believe service may differ between different locations though. I found Willoughby is much better than Woolworths Gordon. The Willoughby staff are always courteous and helpful.
Negative reviews
Weekly shop in Hervey Bay Woolworths, most products purchased pretty good but a purchase of two Indian Butter Chicken ready meals left a very sour taste after discovering that the chicken was almost non existant but of about a 25mmx25mm lump of fat/grissel that was unedible in each meal. The picture on the packs in no way represent the meal.… Read more
Having just returned from Ireland where an Indian ready meal in a shop called Iceland where you could get two servings of quality non-fat chicken out of one meal was what we would call good value. This item will never be purchased in WW again.
Most delivery drivers are good and will bring the groceries inside the gate, sometimes to the door. A small few will leave them out on the footpath without ringing the buzzer, despite the box 'do not leave unattended' being permanently checked. The packaging varies greatly. Recently on a few occasions I've had raw chicken (commercial plastic… Read more
packaging) packed with fresh fruit and vegetables, and cleaning fluids with other packaged food. I've been trying - without success - to find out directly from Woolworths what their policy is on delivering and packaging. It's probably buried somewhere in a product disclosure statement, but they sure won't tell me directly. On the upside, their refund policy for missing, damaged or incorrectly substituted goods is excellent. And substitution is always upwards (unlike some other services, where they might downgrade and charge the same amount).
So fed up with the service (or lack of). Recovering from surgery and relying on home delivery. Part delivery arrives and driver says “bags weren’t loaded so contact customer service”. So now I’m stuck. Can’t drive, very limited mobility and now have to rely on kindness of others to do some shopping for me. Items often missing from past… Read more
deliveries, but could usually go out myself. That is simply not an option at the moment. Don’t use Woolworths online unless you’re in a position to go out and get the things they don’t bother delivering.
Recent reviews
Woolworths mince is water and fat with a tiny bit of meat. Pretty sure it’s just the off cuts from the literal floor put through a meat grinder. The quality is getting worse and worse. I have to drain off the fat time after time. More than half the weight would be literal fat. Doesn’t matter if you pay extra for leaner mince. It’s full of water and fat. I’m finding a decent butcher. Show details
Click & Collect - So called convenience. Just when you think it can't get any worse these Corporations stoop to a new low. If ever there was an advert to STOP using these businesses. Don't give them your MONEY. Out of the latest shop which we have just collected almost everything is reaching its sell by date either straight away or within 2… Read more
days. Some of the items are not fit to eat. Having to photograph AGAIN and send in for a refund for some of the items. I don't know how many times we have done that. I presume they think most people will not bother.
Just one example from this latest shop.
Coriander - packed on 21st August. Today is 5th September. Naturally the herbs are inedible.
Although the farmers market is a 20min drive that is it. No more Woolworths, they do not value their customers, presumably their so called competitor will be no better.
They take you for an idiot...
Terrible quality.
Since I moved into my town Safeways changed to Woolworths. And had quite a good range , they had there butcher who cut & packed, priced meat. 10 years later , all the products I use to buy are gone , prices are constantly changed. There Meat is Terrible & Huge Cost. As Are other products , shampoo went from $3 to $10 in a cpl weeks . There… Read more
"Specials" are a Con , when you get to checkout the price doesn't match . And I'm sick to death of waiting for Price Check. There Fresh Groceries ?? Are Tiny or Rotten inside . Lettuce are about the size of a melon . IGA has Huge Lettuce for 50 cents more . And Woolies Constantly Moving Items Is Absolute Stupidity For Disabled People . I Now Rarely purchase anything unless its price reduced. Totally Unaffordable
Well done Woolies. Seems you no longer stock 1lt plain full cream milk, not your own brand or any other. Coles, Aldi and IGA still do, so guess who will be getting my shopping in future. ($473.49 so far this week)
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.