AI reviews summary
Pros
Cons
Verdict
Individual staff members often provide helpful service, and the online platform offers a convenient way to shop. However, significant inconsistencies in fresh produce quality, frequent delivery errors, and difficulties accessing human support impact the overall experience. Reliability in both stock availability and online fulfilment remains a recurring concern for regular users.
Purchased 500g prepackaged gold kiwi fruit from warilla store & they were all just soft & squishy , some smelt of alcohol ( fermenting) - at nearly $9.00 for the packet .. just an waste money! Said on packet they're still good for another 2 wks ..yeah right! Show details
Purchased "Your Spud Company" Frozen Chips Please Buyers Beware Looks like Aussie Brand But small print which wasn't visible when product was frozen But made in INDIA All different sizes so wouldn't cook evenly! Terrible quality Why Woolworths We want to buy AUSTRALIAN Plenty of our Spuds grown here Be loyal to our Farmers please! You need to… Read more
sell quality not cheap Imports When I rang Woolworths Customer Service No Customer Service at all Quite rude response from the Fresh food people
GARLIC & ROSEMARY POTATOES 400G Purchased this item with my online Woolworths delivery. Great idea but when cooked the overwhelming taste is rosemary and one cannot taste the potatoes or garlic. The rosemary was so full on that one hour after serving this item the rosemary taste still lingers and leaves the feeling that your mouth has been… Read more
disinfected. If the rosemary was diluted to 10% of the current amount used it could be a very enjoyable addition to a meal.
I was under the belief that all new items are tested by Woolworths staff before the product is displayed on the shelves and available for purchase. I suggest that this item has NOT been reviewed or tasted by Woolworths staff.
I do not intend to purchase this item in the near future...........90 minutes after serving this product the taste of rosemary still lingers.
Thursday, October 29, 2026
Reviews with attachments
Placed online order via the woollies app on 13 September expiry date 14 September. I would say tomorrow it may have mould on it.
- +3
Wagyu beef sausages 6 pack VERY disappointed in the quality of the product! I would be very ashamed and embarrassed to sell such an oily product. More than 60g of orange coloured oil type of liquid was poured out of the pan, used a fork to pierce the skin layer as bubbles of more orange oil liquid was still present in the sausages, had to use so… Read more
many paper towels, they were fully drenched. Why sell such a poor quality sausages? What is the orange liquid? Purchase from Katoomba store but presuming these are sold throughout all Woolworths stores.
Very disappointed that this quality was selected and sent, how is this even still on the shelf and placed in our order, this goes beyond just a refund.
They cut their seeded bread loaves down in size. Pitiful could not even hold a cheese slice. No price change
Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .
Doncaster 3128. I have switched to this store because they have cashiers and not self serve registers like the local Coles store. Also, they don’t use Palantir for surveillance like Coles do. Show details
Found a bit of metal in my pasta salad. I almost ate it..
Woolworths vegetables are disgusting. The lettuce in the pics is a day and half old, stored at 4DegC. I don't know how old the onions they sell are but they are terrible. The fresh food people huh? its disgraceful
Hey Woolworths, I was just doing an online order,I went to order organic free range eggs and the notice came up. DUE TO GOVERNMENT BIO-SECURITY REQUIREMENTS SOME FREE RANGE EGGS AND POULTRY ARE BEING TEMPORARY SOURCED FROM BIRDS HOUSED INDOORS. being sourced from birds indoors can be taken two ways…are they caged?…are they rammed into a shed… Read more
with the freedom to roam two steps without knocking each other over.
Is the government bring back bird flu?..because that would cause quite the dilemma as I still have my hanta virus decorations up. I live near a chicken processing plant and they have not stopped running 24/7..
You expect people to pay your exorbitant prices believing they are getting free range organic when they could simply be from a caged chook..That’s a chance my digestive system can not afford to take.
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Tough, tasteless and inedible Woolworths Australian Beef Diced Lean 500g was absolutely disgusting. The packaging promises “tender and juicy when cooked low and slow”, but my experience was tough, chewy meat with barely any flavour. Even trying to tenderise it with bicarbonate of soda didn’t help—it was still too tough to enjoy, I’m sorry but not… Read more
even a 10 Hour slow cooker can make this trash meat better ! What cut of beef is actually being sold here? It looked like silverside to me, although the packet doesn’t identify the cut. A complete waste of money, ingredients and effort. Woolworths, stop selling meat that fails to live up to the claims on the packet. Customers deserve better. I won’t buy this again.can I bare anyone and everyone to copy and paste !
I’m going to show you some photos of their so-called fresh food in the fresh food aisle ,capsicum ,the price range from $5 dollars plus to $14 plus per kilo and when you get these big heavy red capsicum’s home that cost over $3 dollars for one, and you cut it open this is what you get, mould, Yes mould. I did go back with one photo and of course… Read more
the proof of the receipt of paying $3.36 for one capsicum, and yes the staff member did say you could get another one., after I was told well we can’t see what they’re like inside. why make a comment? I did not get a replacement because I felt embarrassed., now there’s only one way capsicum rots like this. It isn’t fresh they do not grow this way full of mould thanks woollies for caring. Check out the photos .
Hope Island Qld Woolworths attempt at Haloween deforatiins....so pitiful.....why bother
Just buy this yesterday, I didn't notice Woolworths pack all rotten apples into The odd bunch..... unbelievable.....I just grab a bag...I don't take notice at the time....I can not trust ever North Parramatta fresh food store. Low ethic value, I mean No ethic value. I do not trust this Woolworths North Parramatta Show details
I can’t believe I paid $16.00 for two of this product, Getting home heating up this chicken curry nearly burnt myself trying to peel back the plastic seal needed scissors to cut the rest off. The finally putting ice on my burn & cutting the film off sat down to at lease enjoy the meal to BLOODY FIND TJERE ARE TWO TINY PIECES OF CHICKEN, in the… Read more
whole meal the other half being rice, this is out right theft based on the package supplied in photos. Why ? Woolies would you want to cheat & lie to valued customers based on the actual product and non match to the front packaging.. SERIOUSLY WOOLIES ! Is it worth it.. Bring it on Coles.. DO NOT BUY THIS PRODUCT if you expect to get the same as the cover.
So, I didn't realise that when we buy goods pre-weighed that the total weight includes packaging. I don't usually check weights but i needed to weigh these for a recipe I was making and needed 2 packs. How rude that they can rip us off a few grams and still charge more than advertised. 107gm @ $48.10 should be $5.16 but they charge for 110gms… Read more
$5.30. So not only am I being ripped off 3gms in volume, I'm being charged for the weight of the packing. Add that up on all packs sold over the year and guess who's in front, not the consumer. What the hell is going on ! Advertise correctly, "Packaging included in total weight charge" as this prompts me to want to weigh more items in future to see exactly how much I'm losing out. Get your act together Woolies, surely we're paying enough for groceries with the cost of living as it is, that you don't have to rob us as well.
Latest follow-ups
Woolworths Bakewell NT, opened only a few years ago, is now a filthy & disgusting place to shop. It caters to a very large section of the satellite city of Palmerston, yet is neglected & poorly managed. The trolley bays, external areas & the store… Read more
itself has dirty floors very often, with spillages & debris. The trolleys are dirty & very seldom cleaned. The hand sanitisers and wet wipe packets at the entrance are always empty and never replaced during the day.
The aisles are cramped by supplies that are being restocked by staff in the evenings, which is usually the busiest times of the day. One cannot reach shelves and products as they are blocked by stacking pallets and crates.
The foyer area is inhabited by many itinerants who harass the shoppers on a regular basis. The security guards are completely oblivious to the infringement of space & shoppers' discomfort.
Please lift your standards at this outlet if you don't want to lose your customers to Coles.
Follow-up · The sanitation station at the entrance of Woolworths Bakewell is still always empty or very sparse. Never replenished enough. Staff are pressured with other background work & are not helpful. Many of them don't have a decent knowledge about the store or products. The place runs mostly with self-checkouts operating. The only manned checkout… Read more
Most delivery drivers are good and will bring the groceries inside the gate, sometimes to the door. A small few will leave them out on the footpath without ringing the buzzer, despite the box 'do not leave unattended' being permanently checked. The… Read more
packaging varies greatly. Recently on a few occasions I've had raw chicken (commercial plastic packaging) packed with fresh fruit and vegetables, and cleaning fluids with other packaged food. I've been trying - without success - to find out directly from Woolworths what their policy is on delivering and packaging. It's probably buried somewhere in a product disclosure statement, but they sure won't tell me directly. On the upside, their refund policy for missing, damaged or incorrectly substituted goods is excellent. And substitution is always upwards (unlike some other services, where they might downgrade and charge the same amount).
Follow-up · I tried to alert Woolworths about unsafe practices (leaving raw chicken out on the footpath without bothering to press the buzzer, packing fresh fruit with raw chicken, packing food with household chemicals) via forms, chats, and emails. My main example was apples and raw chicken. (The chicken is always shrink-wrapped in plastic but the packet is… Read more
Direct to boot and online hasn't saved me time yet – Direct to boot was a great idea during the peak of the Covid pandemic. These days we still have Covid and RSV and all that Flu in the air. We are glad that direct to boot is still around and we decided to use it because it just makes receiving our… Read more
online delivery easier and it is free.
The question about if it really saves time over going into store is difficult to calculate, because we are still driving to the same shop and before going there to pick it up we had to navigate around the pop up ads and slow loading images that constantly shift hot button areas on the phone screen. We keep wasting time backing out to find the option we wanted. Every selection becomes a redo. When we get to the final steps there is always one more pop up that gets in the way of paying. We have given up at the payment steps just because we couldn't bypass the extra prompts and ran out of time. I am here to ask about one of those extra prompts that block us from paying and getting out of the shopping app. This is about SUBSTITUTION when items are out of stock/Unavailable. The personal shopper must make a decision about selecting a substitute. It seems logical to me, a like for like product. Helgas Sourdough White bread could be substituted with Abbotts Sourdough White bread. Personal shopper selects Helgas Wholemeal bread... Woolworths Lactose Free full cream UHT milk could be substituted with Pauls or Liddels Lactose Free full cream UHT milk. Personal shopper substitutes Woolworths Lactose Free LITE UHT milk.... the watered down version. yuk. I complained and the next time I picked up my direct to boot order, the milk was out of stock.... So I went into the store and found plenty of Pauls and Liddels UHT milk on the shelf. The personal shopper just didn't substitute it.
I complained again and was told that I have the option to add a note to the personal shopper for each item. So I have meticulously added notes which are instructions to the personal shopper.
I have invested time into the Woolies online shopping and direct to boot and saved my options. I am advised that if I put the extra effort in now, I will save lots of time shopping at Woolies by using Online and direct to boot.
The first annoying feature of online and direct to boot shopping is that it actually costs me 10% more because I am not permitted to use my 10% off rewards bonus discount at checkout.
Today, Woolies had a problem, caused by bad weather, maybe a blackout or IT issue. Just bad luck, but I should have been in and out before the storm, the delays meant I got drenched getting in and out of the car.
I checked my order update and a couple of items were out of stock. While waiting for the order to be brought out, I checked the stock of the items that I listed as suitable substitutes. They appear to be available in store. After collecting my direct to boot order, I parked and shook my clothes from the rain. I went into the store and checked the shelves. I grabbed the items for substitute and paid for them. I did what should have been done by the personal shopper.
Picking up my direct to boot order became one and a half hours because of Woolies delays plus my extra trip into the store to buy the missing items that the personal shopper chose to ignore on my order.
I also put time into placing my order using the Woolies online website, which can be time consuming when it is loading and reformatting the phone screen.
Follow-up · We find it easier to just go into the store. We get one 10% discount each month so we try to put our entire month shopping list together for one shop. We check that a selection of items are in stock using the app and go directly to the shop. It doesn't always work out because sometimes we are told (instore) that we must go to the other Woolworths to get a particular product (which means we don't get our 10% discount honoured for that item.
Why are we expected to write instructions in Notes to personal shopper if they are ignored. It just means Woolies is wasting customer time.
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Positive reviews
Whilst shopping at Woolies Winston Hills Friday evening, the manned checkout was busy so opted for self checkout. I am an elderly man with some disabilities. I was so pleasantly surprised when the young lady Tilley, assisted me. She is so customer focused, so pleasant , so cheerful. Really made my night bright. Tilley is a credit to… Read more
Woolworths in general, the store and to herself. Please personally thank her and pay her due credit for the team member she is. Thank you so Al
quality of goods purchased online from Warner store, They aways have been amazing I have never received anything close to date everything is packed great and always received top quality, the packers you have on are doing a GREAT JOB especially the team member that packed my groceries.
I brought a chip pack and lollies they were very cheap and the stuff were very lovely to me I had to ask for help and the lady that was nearby helped she had a little laugh as well because I told her a joke witch was very lovely Show details
Negative reviews
Firstly a stock picker ran into me with a trolley and just walked away. Secondly asked for help locating an item and was met with unintelligible response in Hindi. Thirdly asked another staff member for help locating the same product and received a belittling terse reply about the approximate location. Did everyone get chastised in the morning meeting because it was a poor effort all round from a store i have always found good. Show details
Everyone makes mistakes, everyone forgets things, but when it’s a business and when it’s to do with my fortnightly shop, I expect mistakes to be minimal. I’ve had items missing from every single order except for very few in the last six months. That means I have to drive to the shops and go round the supermarket to find the things that were… Read more
missing, which takes me almost as much time as just doing it myself.
Like coles, woollies have become far too comfortable being in a duopoly, and it’s time to take my business to Amazon and Harris farm.
Very bad. I know it's not worth buying from Woolworths; unfortunately, there is no other way in Australia to buy everyday groceries. We have Coles, IGA, Aldi; that's it. We need to have more supermarkets like this. The quality of the food is going down day by day. The price of the groceries and vegetables is skyrocketing. I hate going to… Read more
Woolworths. Earlier, there was a $2 option for online delivery; nowadays, that's also not there. Where will the normal public get money to spend on this high price items for a cheap quality products.
Recent reviews
There was a problem with our order delivery and we tried to call three times today to sort it out, but each time we were placed on hold for more than 30 minutes. The virtual assistant is useless and we cannot get to speak to a real person. Woolworths is becoming worse every day in regards to having items in stock and making a delivery without something going wrong. Awful customer service and reliability.
Kerang Store Bought Eggs & Luckily cracked 2 eggs into a gkass & they were black inside. Bought onions, lettuce , capsicum & all rotten inside . They Also Don't Restock Shelves. I actually had to point out to manager that items weren't there for weeks Not The Fresh Food People
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Not fresh capsicum does not grow this way