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1 Didi 45  · Once again no frozen items delivered 13 items to be exact. I came out of hospital today anf now do not have any food.
2 Dor  · Four times in the last month the milk has gone off or sour before expiry date.
1 Angela W.  · Terrible experience. Did my first order online and paid in full but was told no stock just before delivery. It sucks.
4 SueM  · God pricing but please get ride of 4 wheel shopping carts
5 Peter V  · My local woolies has always been good. they are always treat me well. Thanks team
1 Peter H.  · Expensive, out of stock, rude people. If it wasn’t for the duopoly these people wouldn’t have been able to stay in business
trace
trace34 posts
  Online store

Hello I will not buy online orders from Woolworths again the order substitutes were not up to what I asked for and also I’ve got so much trouble with my online order once you order you can no longer look at the order to check that you received everything you ordered it’s a rort.And they say for me to check my email and I have never received any… Read more

email ever from them I’m done with them as this has happened too many times now so I’ll give Cole’s a go and see how they are.I can’t find even my receipts to attach here and there should be one given with the order when you pick it up car to boot a proper receipt

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simon f.
simon f.6 posts
  Physical store

The staff and service at Macarthur square store are good; however, there seems to be an ongoing issue with not having enough counters open. It feels like a subtle push toward self-service. I also take issue with being charged for paper bags to carry groceries that are largely packaged in plastic. Bags should be provided at no cost, and major retailers should be doing more to promote alternatives to plastic packaging and containers.

Ask the reviewer
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Tom
TomQLD6 posts
  Verified Online store

Voltx S2200 Pro power station Buyer beware; The power station fans are very noisy. When the AC inverter is on there is also a very high pitch squeel, alongside the loud fan. I thought it was just an AC thing, but when I was charging via DC (at only 100W), the fan still came on and is like a vacuum running. Totally understandable for the fan to… Read more

run when inverter is running, or when it's being charged by AC, but I can't understand why it's necessary at very low charge watts?

Update: contacted by Voltx, and apparently the noise is normal. We are going to try to work something out in the van - put in a hatch with some sound proofing or something. If the noise was advertised I would have spent a bit more and bought a different brand. Unfortunately, when I purchased there weren't any reviews - however they are starting to pop up now.

If noise isn't an issue for you, then it's worth the buy..

**Interesting update... My 2 star review appears to have been 'removed/hidden' from the outbax website. I won't be purchasing any more Voltx products (this is my third product), as a company that seem to hide any negative reviews on their products sadly can't be trusted.

Reviews with attachments

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-June
-JuneSA3 posts
  Physical store

They cut their seeded bread loaves down in size. Pitiful could not even hold a cheese slice. No price change

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Bimal
BimalVIC
  Online store

Very dosy. I will never order the stuffs again where I have to pay things per item. I orders sweet potato which was per ea and I orders cauliflower which was per ea and both were sent the smallest ones and this has happen many times so thought will complain about it .

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Helen R.
Helen R.
  Verified Physical store

Doncaster 3128. I have switched to this store because they have cashiers and not self serve registers like the local Coles store. Also, they don’t use Palantir for surveillance like Coles do. Show details

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Steven D.
Steven D.
  Physical store

Found a bit of metal in my pasta salad. I almost ate it..

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Jane
JaneQLD2 posts
  Physical store

I bought the mixed berries, but 90% were strawberries inside the bag. So sad, making so much profit but stealing our money every chance they get. Show details

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Sandra
SandraNSW
  Verified Online store

I purchased an oil heater through Everyday Market (Woolworths), but unfortunately the unit arrived damaged with visible oil leakage and dents straight out of the box. The packaging didn’t seem sufficient to protect the product, which was disappointing. Because of the condition, I didn’t feel comfortable using it at all and requested a refund… Read more

rather than a replacement.

On the positive side, the customer service process was smooth and professional. Once I provided photos and details, the issue was handled fairly quickly and a full refund was issued without needing to return the item, which I appreciated.

However, one downside is that I was left to organise disposal of a damaged oil-filled heater myself, which isn’t the most convenient, especially given it arrived faulty.

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Antionette P.
Antionette P.QLD5 posts
  Physical store

Why is there so much water in the chicken breast containers. I took photos but refused to purchase or eat! Show details

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Lorry
Lorry
  Physical store

Mauldy food Definately not the fresh food people Cannot belive this was put on the shelf Show details

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Kaylene
KayleneNSW
  Verified Physical store

Lamb $19.00 per kilo for majority lamb fat They hide the bad chops under the good ones But not many goods ones Show details

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Claudette
Claudette
  Physical store

Very expensive prices and very cheap and bad quality specially the chickens I got chicken burger last week while my son eating he found something black it was a bone and it’s not the first time

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Nooselec
NooselecQLD5 posts
  Verified Physical store

After spending some time house swapping in the UK my wife and I experienced English Pub food. We both very quickly fell for Cumberland Sausages, a unique pub meal! We were shopping at our local Woolworths and came accross sausages claiming to be English Cumberland Sausages. We bought 2 packs at a premium price (for sausages). What a TOTAL… Read more

DISSAPPOINTMENT!!! They were very bad poor quality made from mainly low grade pork, plenty of lumps of fat and gristle. They were inedible and we gave some to our dog and he almost immediately spewed it up. So not even fit for dog food. I should have known better! This is so typical of many of Woolworths poisonous high salt and sugar processed products. Woolworths does not care what they sell to the public , so long as they can make massive profits on garbage. And sell plastic bags (WHICH WERE SUPPOSED TO BE PHASED OUT) to also massively increase their profits. A very poor Corporate Citizen.

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Sbua
SbuaVictoria16 posts
  Online store

Very terrible online service especially when on audit the store purposely still ignores instructions gives old food purposely under weighs which is fraudulent even when paying for chicken and if under the price you paid, they will not reimburse you. Nothing is fresh all vegetables that come to me is old and withered and yuck. Fruit the same either… Read more

old or unripe or both. Online team has refused my refund. I had to go through Olive therefore they have now suspended my account indefinitely. I am now thinking of taking them to court for a fraud annd they are breaching in food regulations violations when it leaves their store must be an acceptable quality by the time it arrives to you, and for quality of service of goods is not as described which will be going to through the ACCC and maybe a consumer lawyer.

Can’t call yourself a fresh food people if you’re not giving people fresh food that’s false advertising!!!

Online team manager should be fired!! It’s funny it’s the same person that everyone has had enough of starting with the letter “R” should be renamed as Karen!

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Linda
LindaVIC25 posts
  Physical store

Went to purchase an advertised Ingham’s frozen turkey thighs told to come back next day, I did. Spoke to [Name Removed] about the supply who dismissed me stating I was yelling; I finalized my shopping and took a picture of [Name Removed] to complain to head office. He tried to take my phone from me to delete the photo and would not open the… Read more

gates to let me out, I forced open the gates leaving the store, as I left I was called a thief. I sent a email to Ms Bardwell Chief Executive Officer and Managing Director of Woolworths Group, discussing the incident, who passed me on to [Name Removed] Advocacy Customer Contact Specialist, who accused me of throwing a loaf of bread at the manager. I stated no way I never spoke to the manager only [Name Removed] she completely rejected my discussion, stating there was a CCTV of me. I contacted the Australian Privacy Principle (APP) 12, for a copy of the CCTV they advised me there was none nor a complaint registered on the day of the incident. I wrote to the board members but still I have not heard back. I have been accused of yelling in the store, called a thief, accused of throwing a loaf of bread a the manager, while I have been lied to by [Name Removed]. Woolworths advertises great customer service WHAT A JOKE.

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Manraj I.
Manraj I.WA
  Verified Physical store

Very bad service and cheap quality of fruit and vegetables. It’s so sad that Woolworths is right next to my house and still I have to go other store. Every time I go there is always disappointment. Either long wait for click and collect order. Attitude from staff or rotten food Show details

Latest follow-ups

KAM
KAM5 posts
  Online store

I’ve been with Woolworths on line for many years now. Woolies has always charged $2 for paper bags regardless how many I use. I normally use 4 bags, however starting in March 26 Woolies is now charging another $2 on top of that as a service fee. … Read more

With money as tight as it is I find this fee, on top of paying double for the paper bags, to be outrageous. Woolies makes millions from their customers already.

 Follow-up  · The service fee is no longer being charged. Thank you Woolies. Shopping on line is easy, drivers are excellent, the packing is very good. I still purchase my perishables at the shop as I often receive ‘expiring in a couple of days’ when purchasing these items on line. On line shopping is so convenient when sick and can’t get out to shop.

Graeme J.
Graeme J.VIC2 posts
  Physical store

Dear Team at ProductReview.com.au, I would like to share my experience regarding the way I have been treated at the Woolworths Ocean Grove store. I am a 69-year-old pensioner and a regular customer in the Ocean Grove area. Recently I was informed… Read more

by store managers that I had been banned from the store indefinitely. When I asked for the reason, I was told it was because of the way I allegedly “look at staff.” I was also later accused of “loitering” outside the store.

I strongly dispute these allegations. I have never caused trouble inside the store or behaved in an antisocial way. Being banned indefinitely based on subjective claims like this has been very distressing and embarrassing for me.

As someone living on the aged pension, Woolworths has been an important place for me to shop and be part of the local community. Being excluded in this way has made me feel unfairly treated and socially isolated.

I have asked Woolworths to provide written evidence supporting the accusations or to review the decision, but so far nothing has been provided.

I believe customers should be treated fairly and with dignity, and I wanted to share my experience publicly through ProductReview.com.au.

Kind regards, Graeme Jacobs

 Follow-up  · Thank you for your follow-up questions. I will answer them honestly, as this situation has had a significant impact on my life. Since my original review, my experience has been extremely distressing and unresolved. Despite sending multiple emails to Woolworths, I have received no meaningful response. I have been effectively shut out without any… Read more

THomas S
THomas S44 posts
  Online store

Don’t hi Woolworths bakery bread if you want fresh bread. I request shopper to select bread baked on that day but always get bread the day before and the next day is the use by date. Complaints to Woolworths and never answered so I’ve given up and don’t buy Woolworths bread any more.

 Follow-up  · The bread was a white sourdough loaf and rustic baguette. I use home delivery and not sliced bread. I even request some shopper choose baked on day I ordered delivery for and I still end up with stale bread . Bread only lasts 2 days. No use complaining to WW they ignore you or put you on a ring back and never do

Positive reviews

James
James2 posts
  Physical store

Thank you, Woolies, for finally carrying a chilled coffee drink that is both yummy and honest. Many of your offered products advertise “No Sugar Added” which is deceitful because their coffee contains unadvertised chemical sweetener. Hunt and Brew brand coffee is the perfect non-sweetened drink I’ve been looking for, so thank you.

Supermarkets

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Kal
KalNSW
  Physical store

I shop weekly on a Sunday morning with my daughter at the Westfield Liverpool store and we are both very impressed by the services offered by Sangi the customer service person who normally works in the self-service area. She has got "I'm here to help" printed on her back and she really means that. We are always so happy when we see her at the store. Many Thanks Sangi, keep up the good work! Show details

Shazza
Shazza
  Online store

Woolworths Somerville Victoria I would like to Thank you I have been looking for and wasting money. And found them you are amazing. I have the best earbuds ever. And I’m over the moon. Brilliance Woolworths.

Negative reviews

WittyKitty069
WittyKitty069NSW9 posts
  Online store

Gave Woolies a second chance and they still disappointed me. I needed items for a Luncheon and they were not included within the delivery. I wasn't notified which was extremely unprofessional and frustrating. I will no longer buy from Woolworths, they lost me as a customer.

Fiona
Fiona6 posts
  Online store

Woolworths could not care less about their customers. Zero care. The amount of issues I have had with their online store! And there is nobody to talk to. Olive gives minimal help. The other day the ENTIRE order arrived stinking like male deodorant. It was strong and foul. I think the driver had sprayed it in his car. It was on all the bags and on… Read more

all the food. My whole house stank! The smell even permeated inside my fridge! I messaged them immediately and left a complaint but they just deleted it. I am sick of Woolworths. I am starting to shop at Coles a lot more. I find their customer service a bit better than Woolworths. I couldn't care less if a company makes a mistake but at least apologise to your customer rather than ignore?

Mary
MaryNSW3 posts
  Online store

I wish I could give it a ZERO unfortunately there’s no zero. I paid for the whole year subscription for groceries deliver to my home but everytime I do my groceries online and proceed to check out it will say, there are products that are unavailable, IT’S ALWAYS LIKE THAT. So I still have to go to Woolworths shop to do my groceries shopping. And… Read more

guess what?! The products they said that are unavailable are all there laying on the shelves. What am I paying for delivery for WOOLWORTHS!

Recent reviews

Simon P.
Simon P.8 posts
  Physical store

Red head behind the counter working there four years decided to spit some nonsense today at Australia fair Woolworths, I just wanted information on how to swap my gold coins for a note , if I'm required to buy something or if I can use self serve check out to do so, I got given the were not a bank line, that we don't have to do it or don't usually… Read more

ECT there no written rule stating that's true and if anything only information about how to do so online with self serve teach your staff better before rudely making assumptions of a business she has been working at for over five years don't take your personal [Content Removed] out on customers of your under staffed that's the business fault

Daisy
DaisyNSW4 posts
  Verified Online store

Always items or whole bags missing at delivery. These items are refunded but I would rather have my order complete. I will never again buy anything with the Woolies brand. Absolute second grade rubbish. I will also never again buy their “fresh” fruit and vegetables. Poor quality and NOT FRESH. I’ll go to a private fruit shop now. Show details

Lydia Rhiannon
Lydia RhiannonVIC10 posts
  Verified Online store

Woolworths used to provide a reliable home delivery service, even if they charge a premium to do so. However, today I was meant to get my full order with one substitution. I am short almost half of my delivery $85 worth of product I was charged for, not delivered. Their delivery has literally gone to crap. No more for me. Will be looking into my local IGA, supporting a small business for my future home deliveries. Show details

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