Reviewer Photos & Videos
Missing items and very poor quality fresh produce
I was missing items and every item of fresh produce ended up in the bin, brown and slimy. Will not be ordering from Woolworths ever again!
They go against their own policy
I purchased dried figs, unfortunately they had worms in them, which is not the problem. Dried figs, sometimes have worms.
When I tried to just just exchange them, a guy Sanket said to me that I am not allowed to, as I purchased them from South Melbourne, as the receipt showed.
I then said him, that I just wish to exchange them and he said to me that it was not allowed.
I then asked to speak to the manager on duty. Thejan came and said to me, that he was the manager on duty. He told me because of a COVID policy, I could not return them at anothe...
The not-so-Fresh Food people
There seems to be a blatant policy to punish those who shop online with inferior or soon to expire produce. It has happened far too many times, for it to be a coincidence. Every time I have ordered meat the used by date is on the day of delivery, or a day or two after delivery. And the fruit and vegetables are always of the lowest quality, bruised or in the case of berries, mouldy. It’s just absolutely appalling display of conniving, low level merchant thievery, and a behaviour that is completely disrespectful to paying customers. This is absolutely unacceptable and not what I expect from a major Australian retailer. Shame on you Woolworths.
Spending credits to get free containers
Woolworths currently have an incentive to buy where people earn a credit for every $20 spent. Being a single person, like many in the community, it takes longer to earn the number of credits required. I have enough credits but there are no containers left. This scheme encourages people to spend but then doesn't follow through. Certainly has not encouraged me to to buy at Woolworths in future and I have been regular customer
Fruit goes ripe or off in 2 days!
Sick and tired of buying fruit that is not ripe but within a day or 2 is so ripe it goes bad. I'm a pensioner and it's wasting my money!!!! Seems like they freeze it then when you buy any type of fruit, it doesn't last. Impossible to get in touch with store or head office.
Ceres Roasted Seaweed
Maybe someone is already addressing this problem. The carb value on the 'Nutritional Information,' panel is wrong. Seaweed is virtually no carb.
Not so Rewarding Woolies' "Everyday Rewards" - 4c/L Fuel Discount eVouchers
The following was what I wrote to Woolies' Feedback on 20/Jan/2021 -
I had Two 4c/L off fuel eVouchers as of yesterday 12/Jan/2021 - one with expiry date of 3/Feb/2021 and the other with expiry date of 15/Feb/2021 When I went to fill up my tank yesterday, and presented my Everyday Reward Card, the eVoucher with the later expiry date was redeemed by YOU. Any reasonable and rational person would think that you would use the eVoucher with the nearest expiry date. If I had a paper printed fuel discount voucher that's the one I would use. Unfortun...ately, I signed up to go paperless, so everything is virtual/electronic. You are in retail business, you ought to know better, it should be FIFO (First In First Out) with your stock, not LIFO (Last In First Out) - otherwise you will end up with shelves full of outdated stocks passed used by dates. You have got a bunch of IT personnels with no common sense working for you. Please fix up this problem! P.S. This comment may be posted at other consumers' feedback/complaint web sites.
Woolworths Hot Cross Buns, Indulgent NO, Fruit NO, Cross - Very
Brioche FRUIT Hot Cross Buns, to imply a product contains fruit usually mean that there is a reasonable amount, as per the attached pictures reasonable seems to mean something else to Woolworths because they where not 'Packed with juicy vine fruit' as implied on the label or Indulgent. Only good for the bin.
poor quality products.
i shopped at woolies for a change, instead of aldis. I paid $16 for a tray of chicken schnitzels. $4 for a iceberg lettuce. a sweet potatoe, $4 a kg for an a piece of pumpkin. I think the chicken was processed and greasy and did not taste like chicken, i cooked 2 pieces in the oven 1 had to be thrown out. The other 10 will go into my crab trap. The pumpkin and sweet potatoe was cooked in the oven with a bit of butter, the blue is usually a good pumpkin but both of these products were not palatable. When i cut into the lettuce there were live grubs within. The lettuce had to be tossed as well. I went into Aldis this morning and got reasonable products for better prices. Really disappointed with woolies.
Don't bother - more stress than it's worth
The last order I did with Woolworths Online arrived 2 hours after the ETA. I thought I would give them a second chance but it has been even worse.
My order was meant to be delivered at 4-5pm yesterday. At 6pm I contacted Woolworths Online and was told no driver had been allocated. They rescheduled the delivery for 9am today. I contacted customer service at 9:30am to be told no driver has been allocated. I was bounced to three different customer service representatives before I finally got someone who could help. They said they have allocated a driver, but have provided no tracking link or ETA. Unsure if my groceries will arrive this morning.
I have never had these issues with Coles delivery.
Received yogurt which is expiring next day. Forced my family to finish all yogurt on the same day purchased.
Bought the yogurt on special online and found the expiration date is next day. Is it because of expiring soon so wooworth give special?
Ordered my father Christmas lunch and more to be delivered to he's house. It didn't go to plan as the most important items were 'sold out'. I don't know how they can sell a product online to say it is not available and the refund comes a week later. If I had of know this I would of ordereded a a hamper from somewhere else. A bit embarrassing and disappointing.
Lazy and dismissive staff member
I bought my fruit and vegetables through the self-service and then placed them in my car. I thought that I had been overcharged for the pre-packaged avocados ($10 instead of $7.50) so when I went back into the store to buy my other groceries I checked the price. The price was definately $7.50. I mentioned this to the female Woolworth's employee at the self service while I was purchasing my additional items and showed her my earlier docket. She was very polite and, as she couldn't leave the self-service area, said she would get one of the ot...her staff to go and check the price. The male employee subsequently came back and said that there was no price as there were no pre-packaged avocados being sold. This was clearly incorrect as I had a receipt that showed that I had purchased pre-packaged avocados about 20 minutes ago. This fact was also pointed out to him by the female employee. I explained to him where the avocados were but he maintained that there were no prepackaged avocados, refused to go and recheck and simply walked away. After I had purchased my additional items the female employee said she would keep an eye on them while I went and spoke to someone in the fruit and vegetable section. The gentleman in the fruit and vegetable section was very polite but pointed out that even though the sign clearly said $7.50, there were two different types mixed together (both in the same mesh packaging), some being $7.50 and others $10. He agreed with me that the two types should not have been placed together as the sign was clearly misleading and deceptive. The bottom line is that I dealt with two staff members who were polite and helpful and one who was lazy and dismissive.
A must for new mum's!
Really appreciate the service. Sure, sometimes things aren't perfect but they always do their best to rectify. A quick call if I have time immediately resolves the issue, or lodging online takes a little longer. I would prefer to still get a print out of the order so I can tick off rather than on my phone - it makes it a little difficult. I get they want to go paperless but perhaps even using brown recycled paper is a better idea. At this rate it's inconvenient for me to call and report missing items when they weren't missing, they were unavail...able. I am supposed to get an email but they have never come through unless I call and ask for them. Regardless, I am very happy with this service and the professional customer service from the drivers or the team on the phone/email. I also like that I can now opt for brown paper bags for delivery, it makes it super easy to put my kitchen scraps in for the day and chuck into the compost at night! Thanks!
Avocados In Very Bad Condition
Hi, I did use the online shopping as I was doing quarantine. All avocados were rotten. Not very helpful for someone who couldn't go to buy more. We try to use them right the day after the delivery as they all were very soft.
- Online store
- Verified customer
Fresh produce is just the name, Shame on them
Look at the pics below. The wraps were received yesterday and today when we opened, found them mouldy. Other pics are from previous order, I didn’t raise complaint or gave review at that time. But this time with mouldy stuff, the limits have been crossed. Previously a bug in cabbage and rotten vegetables. See pics, they speak more than words.
Delivered on time was the only positive thing. Fruit was old, blackberries mouldy and instead of radishes I received a turnip. Eucalyptus oil was substituted with hand soap??? Bizarre choice of substitute. Frozen products were all fully defrosted and all bags were wet for some reason. Far excessive use of plastic bags. Will not shop online again.
Customers and the food
Customers are very helpful, offers to help and if you need anything that you can't find and the food there is amazing
- Online store
- Verified customer
delivery driver needs to close the gate.
Easy to purchase what I needed. However the delivery driver left the gate wide open when he left, we live on a busy road. I have a Precious 2 year old hence why its fenced and gated would appreciate the gate being closed on leaving.
Greenfields sanitary and hygiene issues
Greenfields woolworths hygiene and sanitary conditions are poor
No gloves- bare hands they use and putting chicken in a bag
And then dropping and wiping the bag all over the chicken juice.
Questions & Answers
Can I request green bananas on line shopping
Have had second home delivery order now from Woolworths.
No docket in either order. Is this normal?
Used to Coles "Click and Collect" which always had a docket with the shopping listing all items bought
I shopped in Coles for over 40 years. The local shop (Bega) stopped click and collect during the bush fires. When I asked why I was told "WE cannot put our staff at risk during the fires" Now I ask you does that make any sense ? The nearest fire was perhaps 30k away.
a few week ago I asked "could you bring the shopping out to the car as I cannot walk without pain" (Awaiting hip replacement) No they couldn't do that because of the Virus. and and no they wouldn't do home deliveries from Bega.
So far 2 orders from Woolworths the US guy even carried the shopping upstairs for me. Great service.
Why is there no glass containers in stores to be collected want to claim my large container
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