Reviewer Photos & Videos
Mean as Mean
We have always shopped at Woolworth Kelmscott WA for over twenty odd years until now last Thursday as always would get a bag of scrap lettuce leaves for our chooks I went to the checkout as was told you can not have them unless you pay for them there was not sign on the bin advising this so I left went to Coles who happy gave us leaves free of charge Woolworths you have lost a customer who has spent a lot over those years not anymore
Bulgogi Style Beef
Woolworths you should be ashamed at the disgraceful quality of your meat. I once valued you as a responsible meat supplier & had no hesitation in buying from your meat section. As a person who worked in Butcher shops & trained staff during new store openings I am embarrassed at the lack of Quality that you expect buyers to purchase.
Please to any shoppers do not buy the pre-packed Bulgogi Beef which is fabulous if prepared correctly & not cheap cuts & large pieces with gristle not even cut. I threw 2 packets in the bin as I was so disgusted.
GO TO A PROPER BUTCHER SHOP !!!!
Denise Brady, Geebung Brisbane
AVOID SELF SERVICE MACHINES FAULTY
Woolworths Marsden on 5th
Having issues with Self Serve Machines freezing due to issues with either software or internet BEWARE you can pay more than once for the same groceries and then pass the issue to you to take up with your bank. (PASS THE BUCK).
This may be just this stores set up not sure BUT would recommend you use the manned checkouts. As it may cost you a lot more time and money than you expect on the day and after. This issue is still not resolved 8 days. Still ongoing
Running hours late
The last two times I’ve had a Woolworths home delivery, they’ve been running hours later than the time I have booked. It is becoming quite tedious. Perhaps I’ll switch to Coles.
loyal customer of 10 years moving to Coles
Ordered usual $180 order - half of it not delivered, but I can't give the line items to report it via the chatbot as no receipt was delivered. My daughter tried to get the driver to stop and slow down and asked for the rest of the groceries but he raced away. Feeling so angry about this. Ringing the help line - first thing I'm told is there is a 32-39 min wait time - Woolworths this is not acceptable!!!!!!! Philippa Hardy
Used to be great; now it's hopeless.
Used to be one egift card for Woollies, Dan Murphy's, BWS, BigW, etc. It worked fabulously as you could drop in anywhere and immediately purchase something. Now you have to have a separate egift card for each store. So you have to go to the store, find what you want, go home and buy the egift card, go back to the store and then buy what you want. Assuming they've not sold out in the meantime. It's all too difficult, time-consuming & frustrating. It wasn't broken but, typically, it's been "fixed" anyway.
Price rises .
Woolies us very good at advertising small price cuts.. .but very quietly increases prices for a range of products on a regular basis.
One of the latest one is their own range of soft drinks like lemonade. Price up from 75 cents to $1.....an increase of 33.33%.
Wollies obviously will not advertise these and will do it hush hush.
That's why I choose Woolies.....hahaha.
Fruit rip off, excessive bagging
They are charging per item for certain fruit, for the past month my apples have been the tiniest things. When I shop at the store they pack them at, the apples are normal size. Also excessive bagging, totally unnecessary!
Poor management Woden store
On weekends Woden store never have enough check out operates and the 2 or 3 they do have are extremely untrained.
eg. over packing a shopping bag so that weighs more than 10kg; packing eggs on top of bread whick obviously squashes the bread.
Milk is often with only a few days use by date or even past the use by date.
Looks like another 3 star
Really dislike bws 100 days of summer promo. Last yearIt was a little fun even if it was simply a little discount which you can possibly afford (most time’s we were still paying for an item)! This year it’s pathetic! Again bye woolies and bws!!!!! I am going directly to a vineyard and farmers market after I bought 5 punnets of beautiful local blueberries 5 for $5 and in woolies $2.50 each!!!!! Why don’t you negotiate with the farmers and sea merchants and bring the fresh items not being exported to your LOYAL customers without ripping everyone off!!!!! Honestly when do people over money count anymore!!!!! I say that’s a great business model!
The reviewer stated that an incentive was offered for this review
Service has really gone downhill
This service used to be great, now:
- many items missing in many deliveries,
-items over packed in bags which break on delivery, smashing containers.
-20 minute wait to speak with a customer service representative to get money back for missing items.
-Fresh or free, don't receive any free codes anymore. Heavy food packed on top of fragile food mashing it into pulp
-If they deliver the wrong item you have to take it back to the store that packed it not your nearest store, this could be nearly 60 kms away!
Try Coles instead!
Rude staff at Victor Harbor
Went to Woolworths at Victor Harbor this afternoon to pick up a few items. When I got to the Express lane I said to the young man "I'm not sure I only have 15 items" he responded with , well go to another check out (words to that effect) and turned his back and walked off. As it turned out I had 16 items so he was technically correct. We went to the only "normal" check out that was open, waited for the customer in front of us to be served, and was then served by a rather pleasant lady. In the meantime no one went through the express lane which...had 2 staff members "ready" to serve. It was the dismissive attitude and tone of voice that upset us, we have no obligation to shop at that store and will avoid doing so in future. We left the store at 18.01
Twice had my groceries delivered to the wrong address, groceries are rarely delivered within the allotted timeframe/window. I have been a loyal customer for many years, now I am done with Woolworths. It is now 11.00pm, still waiting for my order that was supposed to be delivered between 5 and 8pm. I will see if Coles can do better.
GREEDY money hungry, extortionists!
Once again in this time of suffering in Australia, when we are paying through the nose for everything and quality is diminishing, size and quantity are being cut and prices keep going up. This wonderful store has decided to once again mark up it's prices significantly, right across the store!! Huge price increases.
Billions of dollars in profits a year are still not acceptable to reward Australians with price reductions!! No, of course not. Lets extort even more money from Australian customers and rip them off even further. Greedy, disgusting, criminals
Very awkward user experience
First time ever with this
It works but
The searches need more work, for instance if you type ketchup it only brings up Heinz but masters tomato sauce is actually ketchup really
The checkout lets you get all the way to the end, THEN tells you there are items out of stock. Why on earth not interface to stock to check what’s available
There is no way that they don’t have some of these products I couldn’t get in the warehouse , I don’t think the stock check software works properly
When you go back to buy things to replace the things they say are n...
Thank you Woolworths to make the quarantine suck even more!
I´m in quarantine, locked in a hotel. I received incomplete delivery. Missing items were refunded but not replaced which is a problem for someone who can´t go out. Especially when one of the missing items was bread. I can order these items again but need to spent at least $50 to receive another delivery. Helpdesk offered $10 voucher. Still need to spent $40. In other words I need to order at least 88 bread rolls. Ha! No more Woolworths.
Every order there is nearly something missing
Literally Ive lost quite a bit of money from woolworths online delivery because you're in such a hurry and don't realise you didn't receive everything. I understand not every company is perfect but when it happens more than a fair few times, then it's unacceptable...
Ive ordered around 10 deliveries and would say that nearly half of those deliveries had missing items or bags swapped from another order
And funny enough they were reasonably expensive items... The webpage keeps crashing, so its hard to see invoice...The app isn't helpful when it...comes to seeking help... I'm sick of calling and trying to get refunds... The only good thing is they will refund you your money but its just not worth it anymore. I'm over it... After this delivery I won't be using them again
During the summer months I usually buy salads for lunch either on their own or with something added such as fish, mushrooms, artichokes etc. I decided on the Greek salad bowl on it's own and I am disappointed after several of these (not just the Greek salad). In all cases there seems to be an over abundance of baby spinach with a couple (view that as two) of lettuce leaf, cucumber slices, cherry tomatoes and capsicum slices. The Katamala olive and feta cheese numbers were perfect. Even though the ones I got were of different expiration dates the leaves in the majority were wilted and going dark with a week still left on them. I think from now on I might just have to make my own.
Loyal online customer for many years
Recently multiple missing or damaged items
Deliveries always late and well outside agree delivery window
Driver twice asleep at gate as had to take break
Over half an hour on hold after trying for a week to get the missing items resolved through the chatbot Olive
around store today observed a odd uneducated female walking the aisle without a mask and when approached staff to advice them they did not seem to care, its stupid people like her that makes it harder re; restrictions...staff members get your act together and make sure this does not happen again, disgusting.
Questions & Answers
Why has this product been taken off the shelves, Bosisto's Euco Fresh Pre-Wash Stain Remover? It's a fabulous stain remover I have ever use. Please order it back in and put back on the shelves thank you.
I like the stain remover it's the best one that I ever used. Sadly I miss the product. The supermarkets need to get back in.
Does Woolworths sell tvs
Transaction ID 91T61384H7474632X
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