Reviewer Photos & Videos
Seems like Woolies are still living in the early 2000s given the way their website works & looks. Its pathetically slow, non-intuitive when looking for the right stuff to order and the consistently running out of stock from your cart once you attempt to finish shopping & pay.
To add to it, their service whereby they "replace" your ordered item with "suitable replacement" is a sham. They tend to replace with a totally different product that you had originally ordered.
To top it, the refund process for online orders is quiet messy and they dilly ...
employee coughing all over showing total disregard for my life.
today 7/7/2020 at around 5 pm I went to woolworth townhall sydney. as I was walking around the lower level this woolworth employee coughed all over me, I looked at him in disgust, his nose was drippy, he looked sick. it is obvious they do not know anything about the covid virus which kills people. this man who looks indian was touching fruit, how many people have been infected because of that idiot.
I walking into that store healthy and if I contract the covid 19 virus is woolworth fault.
I tried to contact woolworth online buy they do not have a complaint form. I will call them tomorrow.
Very frustrating. Slow, when it works at all. Unavailability of products should be shown when searching, not when placing order. Incorrect password message kept popping up. I chose the password so I should know what it is
please fire your staff that were involved in the adelaide woolworths situation with the aggressive lady. this just shows how deeply racist the y'all are. you basically affirmed the lady's racist tirade as acceptable. so disappointed and will never go to woolies again.
Mouse in the fridge - not a clean look for the store (Woolworth - Braybrook, Melbourne)
Mouse in the fridge is not a clean look for the store. Staff needs to focus on cleaning food and liquid off the ground. The picture tells a thousand words.
- Physical store
- Verified customer
Re: Product price location
On 4th July 2020
Had picked up a Belgian dark chocolate cake priced $5 at location
On scanner showed me $8 for a raspberry cake
The 1st supervisor apologised for the mistake on checking
When matter taken to Manager of Seymour street Woolworths she denied it was $8 and mentioned it was a raspberry cake
The security guard was called to frighten me by standing as a back up
It’s not right to fool customer
This is the 3rd time this has happened with Woolworths supermarket
Love shopping here. It’s always clean and tidy. And the service is always great. Also online shopping with them is great too. Can’t fault them. And I would highly recommend.
The reviewer stated that an incentive was offered for this review
Turkish Bread frozen in fresh isle...
they are selling frozen turkish which is so yuk...
they had a nice and soft one before but this new one, is not good...can only eat one day... will shop
at aldi for breads
No Specials in my app
I have downloaded the new Woolworths app which claims ‘Never miss a special’ however my weekly picks page is blank and advises me to swipe my card when shopping, which I always do. On phoning Woolworths I have been told they will get their IT Department to look at it and it will take 6 weeks. This has happened before and their IT Department are hopeless. Nothing gets rectified. Very frustrating.
Dog food is better than those sausages
Don’t know how people can eat this stuff, coles is wAy better really test like dog food maybe dogs food is actually better quality, it is insane to sell that stuff.
it is absolutely disgusting, I was able to finish coz we had nothing else at home and was so hungry but my girlfriend couldn’t even eat it, it tastes really terrible
The worst experience ever. Woolworths is a disgraceful company.
Woolworths fail to deliver my $400 order #50120727. Had i not called i would have no way of knowing what was going on. They take my money 5 days in advance, then dont deliver, dont communicate it with me and dont process any refunds.
They then tell me that too bad i need to wait till wednesday next week(Saturday at this time) to reorder!
I spend 20mins on the phone to the clown at WW CS and he fails to process refunds and i have to call the next day, to get it done!
Avoid these fools, the drivers are imported idiots that cant drive/navigate.
Disabled asked for help and staff didn’t help simple thing a trolley I was very upset cannot understand how the disabled are treated like this my complaint wasn’t taken seriously
Unfriendly stock refiller
Blocked all the shoppers from purchasing goods by stacking piles of goods in front on shelves around 7:30 pm at top Ryde Woolworths. Same happens in front of egg shelf, toiletries etc. Seems to me those boys don't care that we are unabe to shop. At the end thought to return back for eggs then I forgot to buy. I have to go again for eggshells..
Difficult For Memory Impaired People
The card that has where all the products are supposed to be isn't complete. We were looking for yeast and it was hard. Most of their goods are more expensive than ALDI and are just as good. When I asked someone where something was, they didn't help at all.
Inconsiderate and false advertising
During the pandemic, Woolies started the caring marketing adverts about delivering goods to elderly. Well they failed to deliver for my parents after registration on Woolies website numerous times with details of their senior cards.
I have a local Coles across the road from me and a Woolworths 3km away. I choose to travel the extra distance because Woolworths smash Coles on every brand touchpoint. Their people are lovely, they look good in their uniforms, the store is modern and clean, the fit-out is softer and more natural (wood, tiles, etc) the products are better laid out, easy to find. Everything is better.
Grapes are awful
I bought grapes yesterday which i do every couple of days and these grapes are awful, they are wet the skin is weak and breaking down and they are sloppy
FALSE ADVERTISING/PRICE LABEL ERRORS/SCANNING ERRORS=UNETHICAL TRADING
**I have emailed Woolworths numerous times and found that it is a complete waste of time and effort, so this is a community service announcement to save customers from being duped and deceived! Afterall you are dealing with a company that notoriously underpaid their staff millions of dollars and were involved in the washing powder cartel fiasco, so shoppers PLEASE BEWARE! The issue I am referring to relates to the incorrect price labelling of products stacked on the shelves that scan at a HIGHER PRICE at the checkout! Multinational companies li...ke Woolworths, Coles know through market research that the majority of customers do not check their receipts nor do they check their items as they are being scanned so they know that they will get away with over-charging customers the majority of the time. This false advertising & over-charging at the check-out can cost customers hundreds and hundreds of dollars throughout the year and it is UNETHICAL TRADING! This has been a long-standing problem (even pre Covid-19) across all the Woolworths stores that I have visited at one time or another in various Sydney suburbs. **These errors also occur at Coles stores but most of the Coles staff know and understand their policies of not charging their customers for the product that scanned erroneously. Once the customer alerts them to the scanning/pricing error Coles staff will (for the most part) immediately apologise and go ahead (without question) and remove the charge for that item all together from the customer’s bill. Most of the staff understand what false advertising & unethical trading mean and uphold the company policy. The company has adopted this policy to assure customers of their pricing integrity and as a gesture of trust and good will. Woolworths have the same policy and in the past, in my experience, once they have been advised of the errors and the company policy, Woolworths staff will also remove the charge for the erroneously scanned item from the customer’s bill. Unfortunately, some staff at both Woolworths and Coles lack the experience and have not been trained on these policies. Woolworths especially are pretty sloppy and disorganised & tend to hire and promote people on the basis of nepotism (e.g., cousins, aunties, uncles, friends) and not merit. Consequently, their supervisors lack professionalism, communication skills and also lack the ability to monitor product stacking for errors and discrepancies. Of course, all these issues are pervasive from the higher echelons of management! THEY are ultimately responsible! This is the kind of respect they show their customers without whom they would not have a business called Woolworths!! **I made the colossal error last week of going to the Thornleigh store to purchase a few products and unfortunately, yet again, had to deal with yet another pricing discrepancy! The person I spoke to however was not at all versed on the correct manner in which to handle customer complaints; did not understand the concept of false advertising and unethical trading, grossly lacked professional maturity and refused to follow the protocols. He was condescending, patronising and egregiously impertinent which aggravated the situation even further!! Eventually I told him that I would (yet again) email HO/customer service and asked him for his name which he provided. However, based on his attitude, he knew he would not suffer any consequences and there would be no ramifications from management about his conduct. Since I decided not to email and this is an open forum I will not disclose his name. I left without purchasing the product which was not only an inconvenience because I had to go to another store but the whole incident was very frustrating, exasperating and really annoying since these price discrepancies have occurred repeatedly at other Woolworths stores (although the outcomes are usually more positive). Nevertheless, the issue of pricing/labelling/scanning errors is the primary reason I now only shop at Woolworths for a few incidentals and do the major shopping at Coles and Aldi! **So customers please beware of their dreadful customer service and their scams; CHECK YOUR RECEIPTS and keep an eagle eye on the products as they scan through the check-out. Better-still vote with your feet to indicate that what they are doing is APPALLING and UNACCEPTABLE!! DO NOT BE DUPED AGAIN!
Very happy with it.
Woolworths has an excellent online service in my experience. I have been very happy with them. They have a very good helpline if you need help with your online order. Bags are packed very well, the food is fresh and what is ordered, unless unavailable. They have always been on time. I have not had the same experience with Coles and think Woolworths wins hands down with online grocery delivery.
Woolworths is great but they have one vital flaw and you wouldn't believe what!!!
I love my woolworth, but this has been the final straw. No I didn't buy straw and run out like the previous sentence suggests. It was a cold Melbourne night 15 June 2020 when I was doing my weekly shop (this gets good.) I paced the aisles working from top to bottom on my fabled grocery list, handed down from great pep pep brucey the best, he was a fair but harsh great pep pep, I have many the burn marks to prove it. Anywho, back to the action, and I MEAN ACTION! I bought a carrot and it was too loud. 3/5. Thank you.
Questions & Answers
A big fail for Woolworths sales staff! On 17th June I went to purchase 2 pieces of Barramundi skin on.
No, we aren't carrying that sir, from the fish counter person, I then tried another 4 stores to no avail. The attendant at one store looked up the code, but nil stock! On the Thursday a sales person claimed that store had stock, rubbish. Refer customer numbers:900056359/8, 9000566184 & 9000566185, no further report received. No good hiding behind a tiny notation in their catalogue stating "Seafood may not be available in all stores", Our population here is over 80,000, 5 Woolies, 3 Coles & 2 Drakes. It seems the customer service crew just they sit on their backsides nattering about social life & silly old geisers complaining.
Then today, 8th July, here we go again, 2 store, nil stock & not receiving it either. Are these idiots looking for sales & keep their customers happy, no way. They stock skin off, no good on a BBQ (falls apart), or they stock Basa an imported catfish from the muddy deltas of China, Taiwan & Vietnam.
Our Barra farmers are overstocked, & as per a ABC Landline show, these big supermarkets were going to help out. Why can I go to COLES & DRAKES (IGA) & buy straight from the display counter?
Do these people really want a job?
Why is the payment option grey
Have been asked to log on to get woolworths share allotment and activate my card and it says there is an error when I click on my email address to activiate. Can you help please ?
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