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Reviews

Review distribution

5 star
298
4 star
234
3 star
251
2 star
341
1 star
1,216

Michael M

Michael MMetropolitan Adelaide, SA

  • 4 reviews

Poor Customer Service at Hallett Cove

published

I was next in line at the limited items customer service counter with two staff operating. One operator left to organise cigarettes, as they always do, for an "outside counter" customer who arrived later but was allowed to jump the queue. Then the other operator left the waiting line to assist an inside counter customer who just arrived with a query but was also permitted to jump the queue. That operator then disappeared into the store leaving the entire waiting queue unattended. To permit blatant queue jumping and leave other customers waiting is providing no customer service at all.

Customer Service
Return Claim MadeNo
Store LocationHallett Cove

Woolworths Roasted and Salted Pistachios

published

Bought a packet of Woolworths Roasted and Salted Pistachios two days ago. My daughter opened the pack and had a few when she found dead Maggots inside the shell. Such a horrible feeling, still disgusted.

Value for Money
Product Quality
Store LocationSydney City Townhall
VVell

VVellGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 6 likes

Mistake made but service redeemed!!

published

I picked up an online order from Mill Park Woolworths. The lady at the counter was lovely and let me know the order was nearly arriving. When the shopping arrived, I had a feeling something was missed but didn't check. Upon my return home, I realised the frozen goods had been missed. I rang Mill Park and let them know and the same lady apologised repeatedly for the mistake. When I returned to pick up the missing goods, again she apologised, and not only was I given my missing items, I was also given a box of chocolates and flowers for their mistake!! WOW!! That was a beautiful gesture which went above and beyond, and will continue to online shop and pick up from Mill Park Woolworths!! Thank you.

Value for Money
Product Quality
Return Claim MadeNo
Sarah K.

Sarah K.Calwell 2905, ACT

Burnt croassans

published

I bought so calked freshly baked Croassan from Condor Woolworths.
Came home and opened the packet. Burnt side was diwn. Complete coals. Put my children off this product for good. Terrible

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCondor
See all answers

Poor customer service

published
Customer Service
Return Claim MadeNo
Store LocationWoolworths Mountain Creek Qld

Mohamad

MohamadGreater Melbourne (Inner), VIC

  • 7 reviews
  • 2 likes

Lots of Halal Product. Great

published

1 year before i almost buy all the groceries at Coles but start last month i change to Woolworths. It is because lot of product sell at Woolies is more choice and the most important for muslim people is halal product.

Good achivement from wooliest team

Value for Money
Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review


Beef Bourguignon

published

Just tried Woolworths home brand Beef Bourguignon . Now I feel sick. If you want a mixture of tasteless slime mixed with a bucket of salt and interspersed with gristle then this is for you. What i wish now is to go back in time and throw the $10.00 I spent on this down the toilet. Whoops got to go since I think this is now going to happen.


Michael C.

Michael C.

  • 5 reviews

My favorite woolworths

published

We went to our woolworths today at the ridge shopping centre, Toowoomba and we were at the checkout but i was struggling with my back playing up on me ,i had a customer behind who was a bit impatient so i was trying to rush but the really nice lady, i think it was Jo assured me, im okay, she said to me that i dont need to rush anymore than i was as she could tell that i was struggling in pain. I finished my shopping feeling "Good" that there are still people out there who do care about us disabled people, we cant always go as fast as others can but we try, but when you have a person that backs you up with their care and attention its really nice, i just wish there was more people out there like this. I thankyou very much.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWoolworths supermarket at the Ridge Shopping Centre, Toowoomba
See all answers

The reviewer stated that an incentive was offered for this review

G. M

G. M

  • 2 reviews
  • 2 likes

Woolworth delivery trucks continue to obstruct/block my driveways

published
Value for Money
Product Quality
Return Claim MadeNo
Selena

SelenaSouth East Queensland, QLD

  • 3 reviews

Horrible store and woolroths have never a rip off

published

I go to the Eaton's hill store regularly to buy groceries (not any more) I am constantly getting spoiled fuit and veg and taking it back I get off chicken on a regular basis spening the last of my dollars on this food and sometimes I'll take it back
But sometimes I don't have receipts or can't get down there beacuse I don't have a car

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationEaton's hill
See all answers

Jennifer Rhynehart

Jennifer RhynehartSydney, NSW

  • 4 reviews
  • 1 like

Late -products missing

published

Used this service for the first time today .
Order was 1.5 hours outside 3 hr time frame and essential items were missing even though I had ticked the please substitute option
poor customer service when I contacted to find out where the order was.
Only press key option when reporting missing items so obviously happens all the time
Stressful -will definitely not use again
Fingers crossed I get reimbursed for missing items

Return Claim MadeNo

Mark

MarkHobart, TAS

  • 8 reviews

Friendly staff and good variety of products

published

Woolworths Huonville has great friendly staff and has a large variety of products. Meat is fresh and onsite bakery provides tasty rolls. Open from 7am till 10pm allows shopping in peace early in the morning or late at night.

Value for Money
Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review


Waz

Waz

  • 4 reviews

Love my woolies

published

Shopping can be a chore especially with kids. I love my local woolies. They have great deals and i love the 1/2 price specials particularly when i can buy in bulk

Value for Money
Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review


XTT

XTTSydney, NSW

OK but don't buy fresh fruit or meat products

published

Woolworths fruit bought online is expensive and inconsistent. Paid 70 cents EACH for bananas only to get tiny green bananas. Asked for a refund and got no response !!! Terrible - at least acknowledge my feedback. Meat products tend to go off very quickly - possibly from being left out from warehouse picking and time left in the truck without adequate refrigeration.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers

They dont deserve any start

published

I did a week ago ordering on line. They send a mail 2 days later telling me i will nor be able to be delivery cause out of stock and will be refund in 3 to 5 day , still 8 days later didnt get any refund

Return Claim MadeYes
  • Verified customer

Online shambles

published

Online order accepted payment accepted web times incorrectly showed pickup time given shame the drive through wasn’t aware of the shambles website 21:00 close online pickup 20:18 drive through closed at 20:00 , confirmation to pickup 11:45 actually picked my order I at 11:30 what a shambles guess I’ll be dealing with Dan Murphys plus it’s cheaper

Value for Money
Product Quality
Return Claim MadeNo

Michelle J.

Michelle J.Greater Melbourne (Inner), VIC

They Cancelled my order without my consent

published

Done my online order on Friday for delivery the next day Saturday only for them to cancel my order Saturday morning,I received a email saying my order was cancelled so I rang call centre and was told I needed to wait 3-5 working days for a refund or I could place another order and pay again, Very quick to take your money before order is even picked and they blame you for there mistake, not everyone can afford to pay for groceries again after they cancelled order. What a joke I’ll never use them again Coles Online is way better.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers

Terrible customer service

published

Absolutely disgusted at the service that was shown from Woolworths when I ordered from them. I scheduled an order from a certain time of day assuring that I would be home however the delivery driver could not be bothered finding my house and left to go back, I then received a call from Woolworths stating that the driver said no one was home and I was charged for this. I got my groceries the next day, however half of the produce I ordered did not come with the delivery. This is experience has soured me and I will definitely be going back to coles

Value for Money
Product Quality
Return Claim MadeNo

Marty

MartySydney, NSW

Take money then cant fill order

published
Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Marty
Marty

Dont worry woolies i will spread the info via other means


Julie T

Julie TGreater Melbourne (Outer), VIC

  • 2 reviews
  • 6 likes

WHAT A HASSLE

published

Have been using the online delivery service for a few months since I can't drive after surgeries. Poor outcome after delivery drivers pile bags on top of each other squashing foodstuffs or Woolies don't automatically refund me if they supply incorrect item and I give back to driver.
Generally found drivers not to care and to be rough with bags.
I only used this service as I was TOO sick to shop myself.
Also found perishables e.g. milk is no longer cool when delivered.
I suspect there is no cooling during transportation.
I am also sick of Woolies advertising "fresh food" yet the fruit is rarely "fresh". Especially apples which are old and disgusting.

Value for Money
Product Quality
Return Claim MadeNo

Page 1 of 117

Questions & Answers

Jack

Jackasked

How can I get certain items that aren’t stocked anymore

4 answers
Jack
Jack

How do I purchase items that used to be stocked on the shelves a month ago but now they are no longer there. Can I purchase them direct from the manufacture or some other way?

tony
tony

ask at the store or find out who the manufacturer/distributor is & contact them or look for them in woolworths or another supermarket

Jack
Jack

How do I contact the Woolworths manufacture as it’s a Woolworths brand


David M

David Masked

Premium selections made for one. have been buying these for the past 3 months, while the product is excellent, I have yet to be able to open the product after heating by pulling the plastic at the designated spot. it will not give no matter how much you pull. I end up having to cut the plastic cover with a pair of scissors. Anyone had similar problem?

1 answer
tony
tony

i buy it all the time & never had a problem


Mike H.

Mike H.asked

Physical store

Is the current meat packaging in Woolies
going to continue. Meat is grey and smells. Both beef and pork are disgusting. Have moved to Coles in the interim. Hoping we change back to original meat products.

2 answers
tony
tony

Ask the store

Mike H.
Mike H.

Have spoken to store staff who are not happy and are receiving many complaints


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Details

Woolworths Online store

Woolworths Online store

771 reviews
Woolworths Physical store

Woolworths Physical store

1,539 reviews
CategoryOnline Shops and SupermarketsSupermarkets and Physical Shops

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