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See the Best Supermarkets in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
301
4 star
239
3 star
256
2 star
345
1 star
1,250

MARGARET

MARGARET

  • 3 reviews

Really bad

published

I bought your Woolworths brand jelly beans and snakes. They are disgusting! How anyone could it this crap is beyond me. Lift your game if you want us to buy your brand

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationOcean keys
See all answers

Not heard

Not heardTasmania

  • 17 reviews

Well done Woolworths sort of

published

Woolworths online orders are very well setup, be good if they had stock to complete the orders online.
Delivery drivers are excellent, on time and helpful attitude.
The only problem is lack of stock, and its an ongoing problem.
Refund setup is excellent also, way better than Coles refund policy!

Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers
Bob in Oz

Bob in OzSydney, NSW

Different information being provided after logging in.

published

When I opened the woolworths website and did a search for half price items, the search results came up with 543 items & when I started adding items to the online basket/trolley, it required me to log in after I reached a certain value (and now they know a lot about me) and strangely now when I searched for half-price items, the list has been reduced to 499 items. Something very fishy here !!! The huge amounts of data these corporations have on individual consumers is likely being used to manipulate consumer choice ! Very unfortunate for consumers and competition !!!

Return Claim MadeNo
Anml

AnmlQueensland

  • 4 reviews

Checkout scams

published

Check your receipts carefully. I've been scammed twice in the last week, both times to Woolworths advantage. They charged for a more expensive variety of fruit, and charged twice for one item.
Obviously I should have carefully checked my receipts before I left the store and I'll certainly be doing that from now on if I shop at Woolworths.
One "mistake" I can tolerate, two in a row is very suspicious. Is this how Woolworths is paying back the wages they stole from their employees?

Value for Money
Return Claim MadeNo

Roby

Roby

  • 7 reviews

RIP OFF & MISLEADING. Coles Online is better

published

Made online order with some items on special, paid in full ready for pick up 2 days later.

the next day made amendment by buying more items on our order but at check out to pay for the ammendments all special prices items that was already bought & paid the day before sneakily changed by woolworth to current non special price without any notice.

Called woolworth to cancel the amendment but was refused.

In the end we just cancel altogether & demand our money back.

What a Rip Off & Sneaky practice!!!!! Very non trustworthy!!!!

Value for Money
Product Quality
Return Claim MadeNo

luvaloo

luvalooAU

  • 7 reviews

Never get my bakery items I order

published

Every time I order my bakery products I have to have it delivered after 3pm so thats what I do just to get my order and my bakery items are most of the time out of stock they never ever have enough yet they make us wait till night time to get our order when will they fix this issue Ive complained over and over its disgusting in so sick of this happening


Bec

BecGoldfields, WA

Online pick up

published

Yesterday when I went to pick up my online shop I clicked I was 15 minutes away, then I clicked when I was there. I said I was here. Then I had someone at the desk asked me if I was for online. All online people had gone home, so I had to wait for someone behind the front desk to go and get it that took a further 15 minutes because the lady who went to go and get my order stopped and had a conversation on her way there I understand that they might be busy but I think there should be something to tell us that people have gone home or not to use the app at a certain time because it just won't work.

Value for Money
Product Quality
Return Claim MadeNo

K T

K TGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Woolworths Coleslaw Salad mix rip off - pre cut in bag

published

Woolworths Altona North - Bag of pre cut coleslaw salad mix contained about 3rd of inedible dried out scrap ends of old end of tough cabbage and celery. You could even see the black part of the ends in some pieces. This not the first time I have experienced this, last bag the same but not so bad.

Value for Money
Product Quality
Return Claim MadeNo
Lulu

LuluPerth, WA

  • 4 reviews

Meat is always fresh

published

I like Woolworths butcher, their meat is always fresh compared to coles, and the one time I got meat that was off before the expiration date, they refunded without issue. but their customer service from the managers is very poor. I go to Maddington and carousel Woolworths and both stores have very rude managers.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMaddington and carousel
See all answers
Richard

Richard

  • 2 reviews

Woolworths The Ponds - Hopeless!

published
Value for Money
Customer Service
Return Claim MadeNo
Store LocationWoolworths The Ponds
See all answers

  • Verified customer

:: Woolworths fail in fulfill the promotion Google Bundle ::

published
Return Claim MadeNo

Dingo

DingoPerth, WA

Extremely Poor delivery service

published

DOnt bother using Woolworths for online shopping and deliveries. Unless you are standing at the door waiting in the 3 hour window the drivers make no attempt to actually make the delivery.

Coupled with the fact most of the time half the order cant be completed i will be sticking with their major competition as i never have an issue with them.

Return Claim MadeNo

Dan

Dan

  • 4 reviews

Fancy Feast cat food

published

my cat only eats this brand and flavour and recently the company changed the label and color and was going crazy looking for this range which was on special for $1 at one stage was 0.80cents so i stocked up but since they changed the label went to both stores at Watergardens and no staff could find the tag or the cans said was out of stock? no barcode match showing on their system
went to Taylors Lakes Vic and a male staff explained label changed would be nice for a heads up on the change on the the store app it was showing pink

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationTaylors Lakes Vic
See all answers

Donna

DonnaSouth East Queensland, QLD

  • 2 reviews

Terrible

published

7 hours of phone calls to [names removed] manager + more to fix their crap online

First ever order, spoke to so many people for 7 hours. on hold 13 times. Damn hellish nightmare. Don't order online people who don't give a rat crap to help.

Value for Money
Product Quality
Return Claim MadeNo
Angie H

Angie HGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Woolies saved my life

published

I needed to grab some choccies after work and woolies were having a huge sale on toblerones. Stocked up and loving it. No need to share.

Prices decrease and my waist increses!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers
Ber

BerSouth East Queensland, QLD

  • 2 reviews

Sold me rotting chicken - Staff resolved issue

published

Sold me old (SOUR SMELLING!) chicken - spoke to staff and they resolved my issue quickly. Happy with the service I received, although I could have still done without the inconvenience.

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationSunnybank Hills
See all answers

scott w.

scott w.

  • 2 reviews

unavailable

published

im trying to do an online shop at woolworths and they have so many items unavailable,Tomatoes ?,what kind of supermarket has no tomatoes,chum dog food unavailable,fantastic noodles unavailable,pork steak,unavailable,this just from what i want,im guessing a lot more is unavailable,they really need to keep the stores stocked.

Return Claim MadeNo

Grumpy Pop

Grumpy PopSouth East Queensland, QLD

  • 2 reviews

True fully the most tatsteless ham I have eaten.

published

Every year we buy a Woolies Ham for Xmas & have been very happy with the taste of their ham . This year I cant believe how tasteless & bland their budget ham is .

Value for Money
Product Quality
Return Claim MadeNo
Store LocationRedbank Plains
See all answers

Worst Baguette I've Ever Tasted

published

Dry, dense, and spongy - this is the worst piece of bread I've ever had in my life. Makes regular white bread seem gourmet in comparison. Previously, I have had better breads from Woolworths.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
See all answers

Stop changing packaging.

published

I have been purchasing Woolworths light sparkling mineral water for many years, slabs of 20 to a pack, recently Woolworths have changed the shape of the bottle and made the lid (screw top) a lot smaller, it has made it difficult for me to remove the lid and also recap the lid, most of the time dropping the lid as it is so small, as a senior it appears I may have to find another brand to purchase, as I cant deal with the new shape of the lid...why change something that doesn't need changing..

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWhyalla
See all answers

Page 1 of 120

Questions & Answers

JANE

JANEasked

Why has the Bairnsdale Store stopped selling The Sour Dough fruit loaf ,i have been in for a feww weeks none there spoke to shop assistant who informed me it's not available anymore .
Such a popular Bread .

2 answers
JANE
JANE

I am waiting for the answer to my question.

fred f
fred f

(,i have been in for a feww weeks none there??)

Anyway I am confused. The store told you they are not available anymore and you expect the public to know.


Jorja.k

Jorja.kasked

Well I got an email saying I was one of 5 people to win a free gift and I chose from the selected items and I chose an iPhone 11 and I ended up paying $40 I'm not really happy and I expect my phone to iPhone to be coming otherwise I'll be telling a lot of people not to use Woolworths. I really hope there is something you can do to help me

6 answers
Alasdair
Alasdair

It sounds like a scam. If you paid the money by credit card, I would suggest informing your card supplier, as your account is open to scammers.
There's no such thing as free when it comes to phishing emails.

Jorja.k
Jorja.k

Thankyou

fred f
fred f

Looks like you created a second login below.
Check the Woolies website which covers scams.


Jorja K.

Jorja K.asked

Well I got an email saying that I was a lucky Woolworths customer and that I got to choose a free gift from a selected range and I chose the iPhone 11 and I ended up having to pay $40! And I am not happy. I would like you to do something about because it was just poor

8 answers
fred f
fred f

Hi Jorja,
Sounds like you were scammed. Check directly with Woolies and not via a 3rd party Review site

Jorja K.
Jorja K.

I haven't recieved it yet and I want it please

Jorja K.
Jorja K.

I would like the phone now please because I have spent 40 dollars


Get an answer from our members and Woolworths representatives

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