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Woolworths

Reviews

  • Value for Money
    2.2 (715)
  • Product Quality
    2.3 (700)
  • Return Claim MadeYes (78) · No (743)
  • Shipping
    2.0 (155)
  • Customer Service
    2.5 (362)
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Bookworm62

Bookworm62Perth, WA

  • 22 reviews
  • 23 likes

Mean as Mean

published

We have always shopped at Woolworth Kelmscott WA for over twenty odd years until now last Thursday as always would get a bag of scrap lettuce leaves for our chooks I went to the checkout as was told you can not have them unless you pay for them there was not sign on the bin advising this so I left went to Coles who happy gave us leaves free of charge Woolworths you have lost a customer who has spent a lot over those years not anymore

Customer Service
Incentivised ReviewNo
Store LocationKelmscott WA
Denise B.

Denise B.South East Queensland, QLD

Bulgogi Style Beef

published

Woolworths you should be ashamed at the disgraceful quality of your meat. I once valued you as a responsible meat supplier & had no hesitation in buying from your meat section. As a person who worked in Butcher shops & trained staff during new store openings I am embarrassed at the lack of Quality that you expect buyers to purchase.
Please to any shoppers do not buy the pre-packed Bulgogi Beef which is fabulous if prepared correctly & not cheap cuts & large pieces with gristle not even cut. I threw 2 packets in the bin as I was so disgusted.

GO TO A PROPER BUTCHER SHOP !!!!

Regards,
Denise Brady, Geebung Brisbane

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAspley Store Qld
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ASH

ASHSouth East Queensland, QLD

AVOID SELF SERVICE MACHINES FAULTY

published

Woolworths Marsden on 5th
Having issues with Self Serve Machines freezing due to issues with either software or internet BEWARE you can pay more than once for the same groceries and then pass the issue to you to take up with your bank. (PASS THE BUCK).

This may be just this stores set up not sure BUT would recommend you use the manned checkouts. As it may cost you a lot more time and money than you expect on the day and after. This issue is still not resolved 8 days. Still ongoing

Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarsden on 5th in QLD
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Mack

Mack

  • 4 reviews
  • 1 like

Running hours late

published

The last two times I’ve had a Woolworths home delivery, they’ve been running hours later than the time I have booked. It is becoming quite tedious. Perhaps I’ll switch to Coles.

Value for Money
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Philippa

Philippa Sydney, NSW

loyal customer of 10 years moving to Coles

published

Ordered usual $180 order - half of it not delivered, but I can't give the line items to report it via the chatbot as no receipt was delivered. My daughter tried to get the driver to stop and slow down and asked for the rest of the groceries but he raced away. Feeling so angry about this. Ringing the help line - first thing I'm told is there is a 32-39 min wait time - Woolworths this is not acceptable!!!!!!! Philippa Hardy

Value for Money
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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egift Card

egift CardSouth West, WA

Used to be great; now it's hopeless.

published

Used to be one egift card for Woollies, Dan Murphy's, BWS, BigW, etc. It worked fabulously as you could drop in anywhere and immediately purchase something. Now you have to have a separate egift card for each store. So you have to go to the store, find what you want, go home and buy the egift card, go back to the store and then buy what you want. Assuming they've not sold out in the meantime. It's all too difficult, time-consuming & frustrating. It wasn't broken but, typically, it's been "fixed" anyway.

Incentivised ReviewNo
Return Claim MadeNo

Price rises .

published

Woolies us very good at advertising small price cuts.. .but very quietly increases prices for a range of products on a regular basis.

One of the latest one is their own range of soft drinks like lemonade. Price up from 75 cents to $1.....an increase of 33.33%.
Wollies obviously will not advertise these and will do it hush hush.

That's why I choose Woolies.....hahaha.

Incentivised ReviewNo
Shae H.

Shae H.

  • 3 reviews

Fruit rip off, excessive bagging

published

They are charging per item for certain fruit, for the past month my apples have been the tiniest things. When I shop at the store they pack them at, the apples are normal size. Also excessive bagging, totally unnecessary!

Value for Money
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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John

JohnWoden 2606, ACT

Poor management Woden store

published

On weekends Woden store never have enough check out operates and the 2 or 3 they do have are extremely untrained.
eg. over packing a shopping bag so that weighs more than 10kg; packing eggs on top of bread whick obviously squashes the bread.
Milk is often with only a few days use by date or even past the use by date.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWoden ACT
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Amanda W.

Amanda W.South East Queensland, QLD

  • 4 reviews
  • 1 like

Looks like another 3 star

published

Really dislike bws 100 days of summer promo. Last yearIt was a little fun even if it was simply a little discount which you can possibly afford (most time’s we were still paying for an item)! This year it’s pathetic! Again bye woolies and bws!!!!! I am going directly to a vineyard and farmers market after I bought 5 punnets of beautiful local blueberries 5 for $5 and in woolies $2.50 each!!!!! Why don’t you negotiate with the farmers and sea merchants and bring the fresh items not being exported to your LOYAL customers without ripping everyone off!!!!! Honestly when do people over money count anymore!!!!! I say that’s a great business model!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast
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The reviewer stated that an incentive was offered for this review

Service has really gone downhill

published

This service used to be great, now:
- many items missing in many deliveries,
-items over packed in bags which break on delivery, smashing containers.
-20 minute wait to speak with a customer service representative to get money back for missing items.
-Fresh or free, don't receive any free codes anymore. Heavy food packed on top of fragile food mashing it into pulp
-If they deliver the wrong item you have to take it back to the store that packed it not your nearest store, this could be nearly 60 kms away!
Try Coles instead!

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Steve

SteveSouthern and Hills, SA

Rude staff at Victor Harbor

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVictor Harbor
See all answers

Absolutely terrible

published

Twice had my groceries delivered to the wrong address, groceries are rarely delivered within the allotted timeframe/window. I have been a loyal customer for many years, now I am done with Woolworths. It is now 11.00pm, still waiting for my order that was supposed to be delivered between 5 and 8pm. I will see if Coles can do better.

Value for Money
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Morrie

MorrieMetropolitan Adelaide, SA

GREEDY money hungry, extortionists!

published

Once again in this time of suffering in Australia, when we are paying through the nose for everything and quality is diminishing, size and quantity are being cut and prices keep going up. This wonderful store has decided to once again mark up it's prices significantly, right across the store!! Huge price increases.

Billions of dollars in profits a year are still not acceptable to reward Australians with price reductions!! No, of course not. Lets extort even more money from Australian customers and rip them off even further. Greedy, disgusting, criminals

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWoodcroft
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Harry B

Harry BAU

  • 8 reviews
  • 4 likes

Very awkward user experience

published
Value for Money
Incentivised ReviewNo
Return Claim MadeNo
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Jan

JanSydney, NSW

Thank you Woolworths to make the quarantine suck even more!

published

I´m in quarantine, locked in a hotel. I received incomplete delivery. Missing items were refunded but not replaced which is a problem for someone who can´t go out. Especially when one of the missing items was bread. I can order these items again but need to spent at least $50 to receive another delivery. Helpdesk offered $10 voucher. Still need to spent $40. In other words I need to order at least 88 bread rolls. Ha! No more Woolworths.

Shipping
Incentivised ReviewNo
Cass L.

Cass L.South East Queensland, QLD

Every order there is nearly something missing

published
Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Steve

SteveDarling Downs, QLD

  • 4 reviews
  • 2 likes

Needs more

published

During the summer months I usually buy salads for lunch either on their own or with something added such as fish, mushrooms, artichokes etc. I decided on the Greek salad bowl on it's own and I am disappointed after several of these (not just the Greek salad). In all cases there seems to be an over abundance of baby spinach with a couple (view that as two) of lettuce leaf, cucumber slices, cherry tomatoes and capsicum slices. The Katamala olive and feta cheese numbers were perfect. Even though the ones I got were of different expiration dates the leaves in the majority were wilted and going dark with a week still left on them. I think from now on I might just have to make my own.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba Queensland
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Julia

JuliaSydney

  • 8 reviews
  • 4 likes

Sad situation

published

Loyal online customer for many years
Recently multiple missing or damaged items
Deliveries always late and well outside agree delivery window
Driver twice asleep at gate as had to take break
Over half an hour on hold after trying for a week to get the missing items resolved through the chatbot Olive

Value for Money
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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mocca

mocca

  • 36 reviews
  • 11 likes

APPALLING

published

around store today observed a odd uneducated female walking the aisle without a mask and when approached staff to advice them they did not seem to care, its stupid people like her that makes it harder re; restrictions...staff members get your act together and make sure this does not happen again, disgusting.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Store Locationcoburg
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Page 1 of 152

Questions & Answers

Krazzy Kazz

Krazzy Kazzasked

Online store

Why has this product been taken off the shelves, Bosisto's Euco Fresh Pre-Wash Stain Remover? It's a fabulous stain remover I have ever use. Please order it back in and put back on the shelves thank you.

3 answers
Reviewer R.
Reviewer R.

I don’t understand why you expect us consumers to action

Krazzy Kazz
Krazzy Kazz

I like the stain remover it's the best one that I ever used. Sadly I miss the product. The supermarkets need to get back in.

Reviewer R.
Reviewer R.

The section here clearly states your question will be seen by consumers. This not the Woolies site and they don’t respond here. Expect nothing to change.

Geoffrey M.

Geoffrey M.asked

Online store

Does Woolworths sell tvs

1 answer
mallymuff
mallymuff

Hi Geoffrey, do you mean televisions? you'd be best to phone or email them to find out, sorry I don't know. Best luck.

Sabine

Sabineasked

Online store

Transaction ID 91T61384H7474632X

1 answer
Sabine
Sabine

Where can I buy the Meercat HALLOWEEN? In which Store 5 km Radios from Seaford , or anywhere closer se on the way to work at Moorabbin,?!!!!

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