Woolworths Rewards

Woolworths is running a loyalty cookware promotion that requires you to spend a fortune to collect points then redeem the reward. It took months and thousands of $ to collect enough points for something and then I couldn’t ever find a store that had any stock. Now even though the promotion is still running I’m told all of NSW is completely out of… Read more

stock and there will be no replenishment. I reached out to the rewards support chat and they dismissed my concern stating “sorry out of stock” and closed my chat immediately. The grocery chat support said the same and also closed chat. So basically Woolworths can run a promotion that requires thousands of dollars to be spent and doesn’t bother ordering the actual reward stock relying on “out of stock” excuse. There is no cookware at all available anywhere in NSW and the promotion requires you to build up the points over time to redeem. Disgusting, lazy, deceitful and criminal behaviour!

After reaching 2000 points, I received no reward at all, just an untrue statement about it and lost all the accumulated points. TOTAL WAIST OF TIME. ALDI is a lot better and honest

WOOLWORTHS Misleading 10% discount – 10% discount offer if you have car insurance also same offer for mobile phone. If you have both you only get 1 x 10% off your shop per month as woolworths insurance and mobile share the code. Doesn't seem fair as I expected to have 2 weeks shopping… Read more

per month with 10% off . Will not be renewing my car insurance as without the 10% off one weekly shop they are more expensive than Budget Direct

Endless problems trying to use this for 10% discount with Insurance policy at Woolworth store at Stirling Gate shops in Perth, WA. Staff member incredibly rude and unhelpful.

I seldom shop in Woolworths, always at Coles. Shopped at W this morning. Went home to check my everyday reward. Difficult to log in. It said it would send a 6 digit code to my phone. Never arrived. Rang and was asked personal questions like my date… Read more

of birth and then had to wait for 10 minutes. With Coles online, I just logged in with my Pin numbers and user friendly. You wonder why sales in Woolworth and lagging behind Coles

Love this reward program, especially the app upgrades of no longer having to boost/activate bonuses. I never buy stuff just because of a ‘bonus’. I just do my weekly shops as normal. We are nearing the end of February & i have already received $70 in vouchers this year & I love the fact that you can save them up for xmas. i ordered duplicate cards… Read more

& gave to my partner & children as between us we can spend $450 a week just on fuel. I also have a woolworths insurance policy so get an extra 10% off one shop per month. I usually use this on my biggest monthly shop.

It's Free – It doesn't cost anything to join Woolworths Rewards and there are a number of benefits for doing so. One benefit is that some products are offered for a cheaper price to shoppers that scan their rewards card at the cash register. Points can build up and provider the shopper with the option of a discount or using points to buy products and… Read more

services. Woolworths often emails out invitations to earn points faster. Unfortunately, these have not been so good in the past few years and I have found Coles rewards program to be much better. Personally, I would prefer that there was no rewards program and prices of products were reduced instead. If there are any issues, I have found Woolworths to be extremely helpful and quite generous. I do like shopping at Woolworths and make sure that I always scan my card.

Different advertised prices – I was in my local Thurgoona store and was looking at the lamb pieces or half legs they were advertised fpr $8.00 a kilo but some of them were marked at $10.00 a Kilo is that ok? I also found this at your ALBURY STORE.

Not worth the bother unless you buy big ticket items from big w. Spending 2000 to get ten dollars rewards is actually quite pathetic. If I spent 2000 at aldi Id get three times as much food compared to woolies. If only fruit n veg were as cheap as the junk food advertised. I now use Woolworths as a last stop.

There needs to be an option to give feedback on boosters. They’ve given me one for nappies (I don’t have kids) and another for PetStock (my cat died 6 months ago).

I recently opted in for the spend $xxx weekly for x weeks to gain 8,000 reward points. In the final week, I spent just over the required amount. 2x an item I ordered totalling $36 weren't available and was replaced with items totalling $22. Unfortunately this brought my spend down and I didn't receive the 8k points. Unfortunate, and poor form. Show details

Fuel Discount is non existent, according to the App you spend more than 30 dollars and you qualify for a 4 cent discount at participating Woolworths and Ampol Service Stations. Just tried it and was told, “ We don’t do the discount we only give you rewards points.” I guess I’ll stick to Aldi in future. What a crock of nonsense. Show details

Last week, rewards offer, spend $270 and you will get 4050 points. So, that is what I do. Due to NIL stock or over payment of weight, there was a refund which took me under $270, so my points were gladly stripped. I am trying to understand that on the day prior to the reward ending, you are happily to automatically deduct for the delivery, but… Read more

no automatically share the points until after delivery. This is to penalise customers of earning extra points due to woolies having a lack of stock. Then I go and speak to miserable "Christi" who seriously could not calculate what I was due. I had to step by step take her through the maths session. Then I ask for an explanation as to why this had occurred when the transaction was charged at over $270, to a response of " well it should not have happened" I would have been better off interacting with a brick wall. Then i get onto Mia on chat, same useless service experience. Whilst you wait for a response in between all the others chats she must be managing. Really appalling customer service. This should not happen, if you spend, you get the promotion, not my problem you do not have enough stock take or you over charge on weight. The changes to this program are getting worse, tighter, and more difficult to take advantage of the rewards. There is no complaints department, only alternative is to deal with a phone call or chat, today I did both, and got two frustrating team members. No win.

The weekly specials that are personal to yourself start on Wednesday. They used to be announced by email on Tuesday. Now, however, they are not sent until late on Wednesday morning - after my regular shopping time on Wednesday morning. Very disappointing. Why can't they be scheduled for the day beforehand so you can plan your shopping? And as… Read more

someone else has mentioned, the weekly boosters are things I bought once ages ago and have never bought again, so again pretty useless. And the occasional reward for spending over $100 in one week disadvantages single people as opposed to families with full trolleys. All round, pretty unsatisfactory for loyal customers.

Disappointed with the membership I only get 10% off once a month and not at big w and never get to use my petrol vouchers because no Woolworths stations near me.

Having worked in the largest Call Centres in Australia, ATO, NAB, CSA, where I became part of the No 1 Team monthly on KPI's for 4 years, the… Read more

Everyday Rewards CROSS are incompetent at best and some deliberately set out updating a mobile phone number impossible! I gave my name, address, dob, email, 4 ids but this wasn't enough to update my mobile! It wasn't as if Tash was protecting a $Billion account of mine, but merely needed to identify me, then update mobile back to original number which was online for years.

It was my 3rd attempt today...

And I have been trying to get a new Rewards Card as my numbers have faded but the so called Call Centre number says, you are 8th in the queue, 6th in the queue, 2nd in the queue, next in the queue; but 6 hours later you never get through!

Rewards Program is an Abject Failure, speaking as an International Customer Service and Call Centre Champion, who had colleagues in the USA come out for 2 weeks and learn how we achieved 1st in monthly KPIs for 4 years!

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I think it is better to shop around outside woollies for better ssvings. I find that overall the reward points are not really worth it as the savings are offset by cheaper options rather than sticking to woolworths.

This year the targets they gave you to get rewards bonuse points wasnt very fair. They can see what i spend there each week. It seemed like they put everything so I would just miss out on bonuse point. Also they can see what you are buying knowing full well you wouldnt be buying that for a few weeks again they would put bonuse point on it the… Read more

week after you bought so you couldn't get the extra points. Or they would put stuff up that you havent bought in months.

Spent days trying to copy and paste new code into Woolworths redeem drop box to get 10% off this month's grocery shop. Kept telling me I wasn't eligible. Only fixed itself when I rang Rewards division, and they plugged in the code. Woolworths has a terrible bunch of computer clowns. Always a glytch waiting to happen. Usually I have to log in… Read more

twice, as first time, it tells me I am not logged in...then if I immediately log in for a second time, it works. More often than not, doesn't keep me logged in. Thankfully, the guy I spoke with in the Rewards division knew what he was doing, and was very polite.

Very disappointing experience at Baulkham Hills Woolworths, especially with the store manager Jared. He cancelled my transaction and reprocessed it, then told me my 10% discount was already used. When I said I hadn’t used it, he admitted “I’m sorry, I used it — it’s gone.” I asked, “That’s it? You used my discount by mistake and I have to take… Read more

the loss?” He replied “Yes, there’s nothing I can do,” with a rude attitude and just walked away.

Later I bought a mobile phone there. No one mentioned it couldn’t be returned, and there were no signs on the box or receipt. When the phone didn’t work properly and I went back, Jared just said “No, I refuse to return it.” When I explained that I hadn’t been told about any policy, he said, “Every store has their own rule — this is Baulkham Hills Woollies rule. If you’re not happy, call the other manager.”

Terrible customer service — rude, dismissive, and completely unhelpful. Definitely not the level of professionalism you’d expect from a store manager at Woolworths.

Very poor customer services, they sent me dodgy products and refused to accept return, ACCC needs to do something about their dodgy and unethical practices, they shouldn't even get 1 star, should be -1 star. Avoid this shop if you can!!!

I purchased woolworths pet insurance on the 10th February this year for my puppy and I was advised at the time that I would receive a 10% discount on my grocery shopping once a month also I would receive reward points on my woolworths card neither… Read more

of these have happened Thank God I have never needed to make a claim, and I hope I never do, but I need the insurance just in case

No wonder they have only 1.5 stars, goes to show they don't listen to there customers. You shouldn't have to press a button that doesn't always work to boost rewards, if they were genuin, honest and ethical it would apply the boost automatically.

No value on Everyday Rewards. Have spent 15-20 k in the last year on groceries for little reward. Clearly it does not pay to be loyal. Everyday Australians are struggling with the cost of living, yet the Woolworths Group make record profits.