Stingy rewards program
I've been with WW Rewards for about eight years now. So checking my points balance today, I noticed that I've redeemed $150 over the span of my membership. That's pretty poor, considering I shop at Woolies at least once a week and my wife tends to do any online grocery shopping there. Now I realise that at some point there was a rework of the website, so maybe tracking doesn't go back eight years. Still $150 is pretty poor compared to Flybuys where, with bonus offers, I tend to get around $100 off my shop every 3 months or so. Especially...when you consider Woolies only lets you redeem $50 at the most (and even then tries to get you to cashout every $10 earned) and Coles lets you redeem the whole lot in a single shop. To be fair, it wasn't always like this. Eight years ago both programs were pretty much on par for poor return on effort. Woolies had the edge with money off your shop and Flybuys looked like it was going to go extinct. Well how things have changed with Flybuys being miles ahead of Woolies in terms of value and ease of use. Bonus points, for instance, always get credited on Flybuys, whereas I have to chase them up with WW Rewards. I've gotten the excuse that the offer wasn't activated, yet the website has no record of offers. Again, this is somewhere Flybuys is leading, since the majority of activated offers are visible in their app. Really, the only thing Woolies got ahead on was allowing you to meet your some bonus offers spend requirement through as many shopping trips as you want over the active period. And even then, Flybuys has picked up their slack and implemented the same thing. WW Rewards is at the point Flybuys was eight years ago - a stale, stingy program that doesn't give adequate compensation to their customers for the data collected through the program. WW Rewards needs innovation and generousity to make their customers feel valued. They need to improve their online operation to add flexibility and improved user experience for the customer.
Regarding Google Nest Mini offer
I am really disappointed with the Woolworths Rewards program. Recently they had the Google Nest mini offer. Where we had to spend 50$ each week for 4 weeks.
I clearly remember that I had activated the offer and upon receiving the second email for the same when I tried to reactivate the offer I had received a message "You've chosen a Google gift as your reward and have already completed this form. Thanks for activating your offer."
Now once the last date of the offer was over (17th Nov 2019), and I happened to enquire about it, I was been told t...
- Verified customer
Rubbish Rewards program (what Rewards) and even worse Privacy Regulations.
Been a Woolworths Rewards member for several years but what rewards do I get, not like flybuys. having said that Coles and Aldi is the preferred supplier for our shopping.
If this was a bank and somebody else's Credit Card was getting se...nt to my house it would be stopped in a flash as soon as I rang the bank and the bank would have thanked me. On the call the "Answer from Woolworths was throw the letters out or return to sender. Yeah once or twice is ok but not all the time. but this is not the solution. Calling again today they again said they would try and stop the mail but can't say that that is possible
Worst rewards program I've ever seen
I've been in this program since it started. Amount of good bonus points offers for spending so much a week for 4 weeks ZERO. I'd get more FlyBuys points in a month than in a year with this program spending the same amount of money. Does anyone seriously spend $300 or $400 to get $10 or $20 worth of bonus points? Considering how many people appear to like their FaceBook page perhaps I am the only person who receives irrelevant, useless offers 99% of the time. Do get occasional bonus points on products offers a couple of which have been good but ...since I usually then have to waste hours every time chasing those up - always blamed on a technical issue which may be true but FlyBuys seem to operate without these endless "issues" - I can no longer be bothered with this program & am closing my a/c. Only ever shopped in WWs for products Coles don't sell but will now either drive to closest IGA or do without.
worst of the worst
Went back to WW this week 8 months after drawn out issue over their ticket pricing compared to price at checkout ( 17 separate times over 2 and a half years and 4 different stores ), I eventually received a full apology after threatening to go to the ACCC but went to Aldi, Drakes and Coles anyway.
I have been to WW 3 times this past seven days, first time was OK, but last two times including today, after scanning my rewards card and hearing the ping found when I got home the points had not been added on the receipt and a message saying I could get 1500 points if I joined.
Its bye, bye WW for good.
Earn as you spend
Woolies have great offers and promotions on frozen products and drinks. We always bulk buy coconut water, bottled water, Bundaberg and a few other drinks which also earn more points. My last buy at woolies gave me $10 off on my purchase when I used Woolworths reward card. It's easy to carry as I have save on my iPhone storecard. New bulk products are up for grabs
Never go wrong with activated bonus points
Compare Woolworths rewards to Coles Flybuys, Woolworths is much much better. Woolie points go to your account within a few hours. And activated bonus points always correctly go to your account. (Coles bonus points are like a joke. If you find out that activated bonus points didn't go to your account , Coles would ask you to call back after 30 days so you have to keep in mind definitely call back after 30 days. If you forget to call back within 2 months, Coles would tell you too late they can't do anything). That's why I trust woolie rewards.
Never had a problem
I don’t really understand all the bad reviews for Woolworths Rewards. I’ve never had a problem redeeming the points I’ve earned, and with all the bonus points I get by email it really doesn’t take that long to accumulate 2000 points. Also, it’s great getting the regular bonus “$10 off at the liquor store” emails. Really comes in handy!
I'm not working so I use a lot of loyalty programs to earn rewards and discounts. I did swear off Woolies Rewards back when they cut ties with Qantas but I've returned since then as I saw a program on TV that recommended using both Flybuys and Woolies Rewards at the same time to get the best of both. What I have found is that both Coles/Flybuys and Woolies offer challenges like earn X thousand points by spending Y dollars each week for 4 weeks. When you complete that challenge, say the target amount was $50, they'll send a new 4 week challenge ...with the target being $90 and then $110 and then $140 and so on. If you stay with the one loyalty program the amount will just keep getting higher and higher. If you use say flybuys until the target amount is beyond your budget and then switch to Woolies Rewards and use them for a while Flybuys will eventually send you a new challenge reset back to a low amount like $50. The same happens in reverse. This way you keep earning points spending what you would spend anyway without going above your budget. The points you earn can be redeemed as money towards your shopping. The one advantage the Woolies Rewards program has over Flybuys is that with these challenges you can reach the target amount in as many shops as you like whereas Coles/Flybuys needs you to do it in one shop. I've also had to ring Woolies Rewards a few times when I've forgotten to bring my Rewards card shopping and they've added the points without any issues, you just need to have your receipt. The only thing that could improve the Woolies Rewards program is an app that you can use to activate offers and check specials, at the moment you can only do this on the website.
Useless Rewards Scheme and Useless Website
Can't log in, can't make any changes to personal details, can't do anything without any online assistance.
Tied to check fuel vouchers available on my card but you can't in your not logged in and the website never works properly. What a waste of my time today and the reward scheme is useless compared to the competitors.
A great way to record points
I love the fact that I can record points simply by holding my iPhone up to the card reader - way better then Coles. However my local Woollies is a smaller supermarket and the Coles nearby is a very large supermarket so, sadly for Woollies, Coles gets most of my purchasing activity
Give out bouns pionts for shopping
I alway get bouns piont offers for both woolworths and big w but the piont never ever seem to be added to my activity and they give u an email to send proof of said email or offer but they go roynd and eoynd and nothing ever gets sorted after everyrhing all the money spent the reward piont i would be intiled to over 140 dollars in points that were never added shame on u suck people in and never for fill
Waste of Time
Look I get discounts, some, and cheaper fuel. BUT i can get that cheaper elsewhere. Used this for 10 years and never go online. Then when i went on i tried a few times it locked me out. Ring monday? waste of time. Even banks dont do that. This is for points not millions.
Among the worst customer services experiences you will find
Call centres are notoriously unpleasant to deal with, but Woolworths rewards call centre is among the worst I've ever suffered through. Today I was transferred 3 times because nobody had the vaguest clue how to help me. They didn't listen to what I was saying; they parroted back prepackaged information that had nothing to do with my problem; they kept saying it was a different department and transferring me. During my fourth hold, after 40 minutes, the phone cut out. All that time wasted and no one even close to being helpful. No resolution, and not even anyone who understood the problem. A total disgrace on their part, and not the first time it's happened.
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Questions & Answers
Has anyone else stopped receiving emails from Woolworths rewards ? Usually I get 6 to 8 emails a month but then nothing at all for the last 7 weeks. Ive contacted them and they say to just wait . But I think Ive been unsubscribed from their end. Im curious as to whether this has happened to anyone else.
Why have I not received emails from woolies rewards for a few months ?
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