Xceed Real Estate

Terrible, terrible experience. They are pure scammers, always looking for the smallest excuse to take your bond. I don’t understand why there are so many positive reviews on Google, but many of those may be paid or fake, and I noticed most are from landlords. For tenants, they are the worst. They try to charge for things that don’t make sense,… Read more

like lawn maintenance, which is the landlord’s responsibility, not the tenant’s. When you vacate the property, they attempt to apply fees that aren’t legally justified, purely to take your money.

Luckily, I have a lawyer who knows our rights, but anyone without that knowledge would suffer dealing with them.

No communication between staff dealing with rental properties. Can't complain or get in trouble.causes me a lot of stress

When you start renting as a tenant through Xceed you are prompted repeatedly to leave a 5 star review- my advice would hold off until you have to leave Xceed. That is where the problems began. I have been renting with various agencies over the years and Xceed are by far the worst. As tenants we have excellent feedback from keeping the property… Read more

above standard conditions, however Xceed are trying to find issues to take our bond. This has never happened in our 10 years of renting experience. Petty little things mentioned in the final property condition report by an inexperienced property manager who was handed over to us. We constantly mentioned items to be repaired and the landlord saying “will look at fixing later” and never does! This is a tactic to make the tenants repair for the items when vacating. All our inspections are said to be “excellent inspection’ however now the agency are trying to find issues upon vacating. Landlord entering property BEFORE we officially handed in the keys. We hire professional carpet cleaners with proof of receipt and it’s not up to their standards (?) because of a few furniture in dents from having furniture in place for 2 years! It’s cheap plastic based carpets.. nothing will remove dents formed from furniture wear. The whole experience has been stressful. I won’t be using them for our future references. Avoid!

Attended a property for scheduled inspection with Courtnay Barry waited an hour no one showed up. We kept getting computer generated messages saying that they're running late. We waited over an hour and no one showed. Property manager had zero contact information except for the office number which is closed on weekends. Tried calling after hours… Read more

and was told someone would call me shortly but they never did. Extremely unprofessional and disappointing. Judging from the other reviews it seems I'm not the first person to have this issue.

If you cannot show up on time for a inspection that YOU scheduled then perhaps the company should be looking at getting a new property manager to take over as it's extremely unprofessional and makes you not want to rent with the company. If they can't bother to show up to a inspection that they booked how can someone trust them to manage the property fairly and without excessive delays? It's not just the prospective tenants you're causing a problem for it's also the property owner who is losing money every day that the property goes without a tenant.

If this is a regular thing which according to many other reviews it is then this owner should sue xceed for lost income and hire a more professional agency.

I had a great Property Management experience with Xceed, who backed it up with a great Selling experience too! I live interstate, but their communication with me was exceptional.

Disappointing Property Management – I have tried to be as impartial as I can for the following review. Positives: Processed money effectively Negatives: In the beginning all appeared good with Xceed real-estate although now I realise the timing of leasing the property made their job extremely easy. After leasing the property, communication became an issue which I tried to address… Read more

in email. Our concerns were watered down and nothing was done about it. The biggest example of this was when our tenants contacted the property manager alleging we (as owners) gave them direct permission to obtain and house a pet. This was not questioned or passed on to us as owners and the property manager just let it occur. We picked up on this from photographs of their next rent inspection and once again, the property manager tried to water down the issue. From there, I had to do my own legislative research and educate the firm on how pets are to managed with the legislative change. The explanation I was provided was that the legislation was new and they hadn’t receive training – I didn’t accept this. Moving forward to when these tenants vacated – the biggest issue with this process was deceit shown by the property manager. We arranged to fly down to do the final inspection with them. This was all arranged via email and we had received confirmation. On the day of the inspection we received a phone call two hours before from the property manager saying that it had been completed. I was furious. We had spent $600 flying down to be sure to do the inspection with her and she didn’t have a care in the world about us as people and just did what she wanted. We then went and did our planned inspection and found some issues that the property manager had tried to cover up and water down again. Overall the house was clean but we put our foot down on a couple things which were rectified by the tenants. Again, communication was an issue with this as we were told one date and then she went and changed that with the tenants directly without telling us.

Overall, if you don’t care about your property and you just want the income, Xceed will process the rent payments but if you actually want your property manager to fight for your rights as an owner and care for your property as if it was their own then don’t use Xceed, even though that is their mission statement, they don’t follow it.

Lack of urgent maintenance – Lack of service, big business, impersonal, institutionalised staff......lack of compassion or any care for tenants, worst re company ever.

Not happy – Burst water pipe flooded my kitchen dinning lounge area waiting nearly 3hours and no show for the plumber.noone in my unit block have water as the main tap had to be turn off no happy with your service it's not good enough even worse it's a public holiday now I'm waiting up all night NOT A HAPPY TENANT WERE'S OUR RIGHT AS A TENNANT TENANT IN THESE ISSUES THAT MAY HAPPPEN AT ANY TIME OF THE NIGHT Show details

Terrible Terrible – Very disappointed at how incompetent the property managers are at Xceede real estate - unable to contact, unable to have maintenance issues fixed - worst property managers I have experienced in over 10 years of being a tenant in rental properties - I had to pay for emergency maintenance out of my pocket as I could not reach property manager for four days and they refused to reimburse my out of pocket expenses as they advised it was my fault

AVOID AVOID AVOID – Reputation is everything. Due to the inaction and incompetence of this shoddy agency, I'm being forced to sell early and literally flee my home as I (along with several others in my unit complex) are living in fear after having to deal with a very troublesome neighbour for months on end. I own 11 properties. Yes, 11... 5 in Melbourne, 1 in… Read more

Scotland and 5 in Perth. I will NEVER be selling any of my properties or having them managed by Xceed. Either will my neighbours. Or my family. Or my neighbours family (see where I'm going with this?). Word of mouth is a very powerful thing. I wholeheartedly agree with the below review and I'd AVOID having any dealings with this agency. You can complain to then until you're blue in the face and they'll do NOTHING. Push the point in ONE EMAIL and get frustrated by their lack of action and you'll get threatened with a restraining order! Ha! Insanity. Instead of resolving issues, they become nasty and vindictive to those complaining. If you're looking for an agency with a excellent reputation that treats people with respect, I'd highly recommend Ross real estate. There's no way in God's name that I would ever trust Xceed to manage or sell ANY of my properties after the appalling way myself and my neighbours have been treated. Would we have been treated differently if we were living in beachside mansions? Little did Xceed know that I'm a multi-millionaire. Now due to your incompetent property management, your sales department can miss out and I'll be selling my properties through Ross real estate.

Google reviews can be removed and reviews on real estate sites can be altered or removed - look at their rating on the product review website for a more ACCURATE rating. I think you'll be quite shocked.

As stated, reputation is everything.

BEST EXPERIENCE EVER!! – BEST EXPERIENCE EVER!!! I am not easily impressed.... But Xceed really lived up to their name! For a month I was dealing with lazy, rude real estate agents who didn't care about my situation at all and took weeks to get back to me.... Well listen to this... After viewing the apartment on the Saturday Morning and explaining my situation to… Read more

Courtenay... (I needed something right away)

1. I applied 10:30pm Sunday evening

2. I got an email and a text at 8:30am Monday morning saying my application was in processed and in front of the landlord!

3. 9:56am Monday. I got an email saying... I WAS APPROVED!

I mean... 56 minutes into the business week!

Are you kidding me???!!!!

Now you're just showing off! Lol. But I'm totally here for it!

That was well above any wild expectations I had!

While every other real estate agent / company had zero urgency and bad attitudes.... Courtenay & the Exeed Real Estate Team Got it Done!

Exceed are the only Real Estate Agents I came across who are actually hungry for your business and wanting to provide quality service during this ridiculous rental crisis.

It was an outstanding result for me and the landlord. I'm extremely grateful!

Easily 5/5 Stars. ⭐⭐⭐⭐⭐ Perfection

The worse to deal with – What a joke!! They are an absolute disgrace to deal with from not providing the required notice to change of lease to rental inspections that pick on the smallest details and dont allow for you to live.

Total disregard for Tenants and safety – I understand that agents need to go through the owner to approve repairs and such, but when paying huge rent and not having air conditioning over summer? Property managed by exceed failed to communicate time frames and dodged calls. Over two months without air con or the point Tenant’s had to move out for a week. Gas Line in a cupboard next to… Read more

exposed electrical wires and this is deemed safe? The agents need to call us to discuss or we will be filling a non compliance complaint with dept of commerce. We are very disgruntled at present. With the present rental market there’s no service it’s a case of accept it or move out. The fact we need to go to this extreme to get agent contact is ridiculous.

Just propose most expensive maintenance and did not advise options – For a leaking shower xceed had one contractor propose full strip and replacement of all tiles at over $5000, they did not ask for alternative options. After objecting they did get a second quote which advised taps leake and needed to be fixed then grout and sealler for $600 would be sufficient. Xceed did not read the full quote and just proposed… Read more

the $600 fix without first repairing the taps. Xceed do not provide management of property just accounting.

[Name Removed] (Licensee’s) mentality is take care of the owner’s only as clients!!! – Do not know how this real estate is still in business. What they deem as acceptable behaviour is far from professional towards too many of us tenants. They do not follow honest business practices towards who are forced to deal under the tendency act as a real estate. Even with the shortages of rentals across Perth, AVOID AT ALL COST! Is very… Read more

stressful dealing with them trying to get urgent maintenance fixed that’s dangerous, such as exposed electrical wiring etc. It is like I don’t exist between [Name Removed] (Licensee) and [Name Removed] (Property Manager). Then will blame tenants for age related structural damage etc. Read their not recommended reviews on Google and Facebook, new ones are appearing regularly. Also blocked me from my damaging review on their Facebook page. Added it under a RIEWA article on their Facebook page.