Xiaomi Smart Band 10 Ceramic Edition

My 12-year-old daughter was so excited when she got this watch — she loved it and all her friends thought it was really cool. Unfortunately, the plastic strap latch failed within 24 hours of normal use, and the watch fell and smashed the screen. I contacted Xiaomi immediately, hoping for a quick replacement or repair, but their reply was a cold,… Read more

scripted email about needing an “authorized service center” inspection and that it “may not be covered under warranty.” The watch was returned unrepaired, despite the clear issue being a defective strap.

It’s incredibly disappointing that a product aimed at kids cannot survive gentle, everyday wear, and that the company shows so little empathy or responsibility when it fails. I acted quickly to resolve this, yet Xiaomi’s approach has been frustrating and unhelpful. Be aware — the watch looks great, but the durability and customer service are shockingly poor.