XPeng G6 Long Range

WARNING: XPENG Australia - Good car, completely ruined by non-existent after-sales support Buying a new car is about the complete package. You might get a great vehicle, but if the after-sales service is unresponsive and irresponsible, it completely sours the entire ownership experience. My journey with XPENG Australia corporate has been a… Read more

nightmare of broken promises and corporate buck-passing.

If you are considering an XPENG, here is the reality of their customer care:

Broken Promises & Buck-Passing: My initial delivery (booked 20 June) was severely delayed, leaving me without transport. To apologize and salvage the situation, the local Burwood showroom manager explicitly promised TPE floor mats as compensation, along with a Type 2 charging cable.

Zero Accountability: Over 50 days after taking delivery (4 August), I am still driving without mats. After sending 5 emails to corporate, they finally replied today just to wash their hands of it. Because the mats were promised by the manager after the initial contract to make up for corporate’s delay, corporate hid behind the original paperwork and told me to deal with the dealership. They threw their own local team under the bus to avoid handing over a set of mats.

Ignored Paid Requests: It is not just about the promised compensation. I have sent 3 separate emails simply trying to purchase an extra backup key/NFC card. I have received absolutely zero response. They will not even reply when a customer is actively trying to give them money.

I am now forced to go out of pocket to buy the mats and cables myself just to protect my car's interior and take my planned road trips.

XPENG corporate is completely disconnected from its customers. If you buy from them, be warned: once they have your money, you are entirely on your own. Do not expect any support, communication, or accountability.

My husband bought his G6 a year ago we had a minor accident and have been waiting 9 months for parts. These cars should not be sold in Australia when parts are unavailable or Xpeng are having disputes with true EV. WE DON’T CARE we just want our car fixed, it’s a balls up to say the least. I would advise to steer clear of Xpeng at all costs. Show details

My XPENG G6 needs an an annual service. I live in Canberra. The phone number given does no9t answer. The app shows no service centres in Canberra nor anywhere in NSW. My vehicle has been waiting for parts with no estimate of when parts will be available. The vehicle may be good, but the communication and service is unbelievably bad: worse than appalling. Better options are available.

I was genuinely excited when I ordered my XPeng in January 2025. I was told the wait would be around two months, and the team were friendly and helpful at the start. In reality, the car took six months to arrive, and I had to constantly chase for updates. Each time I followed up, I was told it had been delayed again. When the car finally arrived,… Read more

I was happy with it and would’ve recommended it based on the driving experience alone.

However, two months ago a small tree branch—really more of a stick—fell on the panoramic glass roof and cracked it. Annoying, but that’s what insurance is for. What I didn’t expect is to be waiting two full months (and counting) for a replacement part. I’ve had to chase every update myself, and this week I was told the ship carrying the part has been delayed with no ETA for when it will arrive.

I honestly can’t believe the Australian distributor doesn’t keep essential spare parts in local stock. It means that even minor repairs can turn into months of downtime.

I enjoyed the car, but the after-sales support and parts availability in Australia have been extremely disappointing. XPeng really needs to improve how it operates here.

I wish I've never bought it. My experience with Xpeng has been profoundly disappointing, primarily due to an unacceptable issue with spare parts availability. After a minor accident, I've been waiting over four months for a simple side plastic part. This is despite being explicitly assured during purchase that their "full warehouse" could ship… Read more

anything within two weeks. That promise has proven to be entirely false, leaving me stranded and without transport for a significant portion of the year. It is not fixed yet!!!

Beyond this critical failure, the vehicle's sensor performance and drive assistance systems are far from amazing and frequently frustrating. basically the reason of my accident in the first place.

This isn't just an inconvenience; it's a fundamental failure in customer support and logistics that makes owning an Xpeng a significant liability. Prospective buyers, be warned: impressive technology means little if you can't get your car back on the road. I am sure they will be out of market very soon and I am stuck with this car forever without any support