Great tramp for the price – Delivery was great we ordered nice and early for the kids for Christmas, we got everything we needed and got it assembled by myself in a couple of hours. Easy to get parts online as we have ordered a new net after about 12months of use, as the downfall we have found is where the seem is on the pads stick out which rubs on the net when the kids bounce making a hole. Over time gets bigger and bigger leading to replacement. Otherwise great tramp.
Great purchase – Great price and arrived with no dramas. Put together fairly easily considering the size. One thing the instructions didn't specify was to ensure the zip lined up with the ladder. All the kids in the street love it, have come home from work with kids sitting on the kerb waiting for us lol. Great buy for the price. Time will tell on quality, had for five months.
Great until you want spare parts – Purchased the supabounce 100 2 years ago, the mat perished in spots and no one can supply replacement mats - it wasn't a cheap trampoline so it's very disappointing that I now have to buy another trampoline because a $70 replacement part is not available and there is no plan for any to be ordered in the future. Topchoice who sell this product have very narrow vision for this product and are not interested in repeat custom. I would recommend buy from a more reputable company that provide that after sales service not topchoice.
Trampoline good, service bad!!!!! – I ordered our trampoline 10 days before Christmas and on the website it said we will get it if you before a certain date, which I did!! By the 23rd I rang to ask where my order may be and I was shut down abruptly by the guy in the warehouse, telling how busy he was and if I stop calling he would be able to do his job and find my order. So my order never came on time and no one notified me of this, and my 2 kids did not receive their Christmas present which was devastating for us and them! Then the office was closed til 29th Dec and then once I finally got to talk to someone after an email was sent, I was told I can reorder (as the courier company had misplaced it) but the warehouse doesn't open til the 5th jan!! So in actual fact I didn't receive it til the 10th of Jan!! That was my kids Christmas present!!
Then I open the box there's no instructions...
And course to top it off there is 1 piece missing to complete the trampoline!!
So I write an email to tell them and they say sorry we will send it out...
Waiting waiting, of course it doesn't come then I send another email and I get sorry the person didn't send it and I will personally send it!!
So it is now 13th Feb and I still don't have it!!
These people and company are a joke!!
No communication unless you initiate it... My compensation was $30 delivery fee off and $50 off the tramp!!!
Not worth the time, headaches and heartaches!!
Order now for next Christmas if you want it on time!
Consider wisely from a un happy customer!!
Great product for price – We received our Yeti 10ft trampoline just before Christmas and are so far very impressed with the quality of this trampoline.
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