Zeekr

I would strongly suggest anyone currently looking at a Zeekr to hold off and explore other brands until this company significantly improves its customer service. Buying a new car should be an exciting experience, but dealing with Zeekr Australia specifically the Castle Hill Dealership has been nothing short of incredibly frustrating. The breakdown in service happens the moment they take your money. After laying down a $2,000 deposit and officially ordering the car, communication completely died. I emailed [Name Removed] at the Castle Hill dealership simply asking for a delivery ETA. No response. I then emailed [Name Removed], also at Castle Hill, asking for a delivery date. He didn’t bother responding either.

Once the deposit is secured, it feels like you are completely forgotten. A Lone Bright Spot vs. Head Office Inertia The only decent interaction I've had was when I spoke to Parish at the Parramatta dealership, who was actually helpful and tried to assist. However, one helpful individual cannot make up for what is otherwise a mediocre dealership service experience across the board.

Worse still is the lack of support from Zeekr's corporate team. I called the Zeekr Australia Head Office on two separate occasions to escalate this. Both times, I was promised that a "case officer" would be in touch with me to sort out the delivery details. It has now been over a week, and I am still waiting for that call.

If a brand cannot manage basic email communication or follow through on corporate escalation before the car is even delivered, I have zero confidence in how they will handle after-sales support or warranty issues. Save yourself the headache and look at competitive brands until Zeekr gets their act together.

My daughter bought a 2nd hand Zeekr, taking possession April19th. The car was originally sold through Zeekr Parramatta. The car is now registered in Victoria, effective April 24th. Zeekr also need to process a transfer within the Zeekr system and we were advised that the transfer must be completed by the original Dealer. We have been trying (without success) to contact Zeekr Parramatta.

Contact has been attempted by multiple people; - the previous owner. - my daughter as current owner by phone, email and old fashioned post - myself on behalf of my daughter by text, phone and email - Zeekr Customer Service by email Zeekr Parramatta simple refuse to engage.

The transfer needs to be effected to; - remove app control from the previous owner who sold the car almost 2 weeks ago. - provide app control to the current owner - transfer residual warranty, sim contract, roadside assist etc to the current owner.

In an effort to get Zeekr Parramatta to engage, and complete what should be a simple administrative change, I reached out to [Name Removed] (GM Australia & NZ) and outlined the numerous unsuccessful attempts by multiple people to get Zeekr Parramatta to simply open a discussion. He didn't offer to contact Zeekr Parramatta on our behalf, seemingly already aware that it was an exercise in futility.

Never encountered a more unprofessional business with a complete absence of customer support.

If you're buying a new car I suspect you have their full attention. If you require after sales support - good luck! There is none.

If required I can provide an evidence trail of all things claimed in the above.

We had a very disappointing experience with Zeekr and would strongly caution others before proceeding. At the time of booking, we were clearly promised that the car would be delivered by Christmas, and at the latest by mid-January. Based on this assurance, we arranged our finances accordingly. We explicitly informed them that, due to our visa situation, any delay would increase our financial burden and impact our ability to manage the instalments.

Despite these assurances, the delivery was delayed multiple times, and we did not receive the car until late February. By that stage, the financial conditions had changed, and we could no longer afford the instalments.

When we requested to cancel due to the significant delay and the change in circumstances, our refund request was refused.

This experience has been extremely stressful and disappointing, especially given that we relied on the delivery timeline provided to us.

My advice to anyone considering Zeekr: do not rely on verbal promises. Ensure that all delivery timelines and commitments are clearly documented in writing before making any payment. Without written confirmation, you risk facing delays with no accountability.

Very unprofessional handling of commitments and customer concerns.

Avoid this car yard at all cost. They will sell you a car with serious issues that they must have known about. Then convince you to buy a warranty that is the equivalent of a new car warranty that is actually completely useless. They won't even honor the 90 day statutory warranty. When you try to resolve it they won't communicate with you in any way shape or form. I have filed a complaint with Consumer Affairs WA and waiting the outcome. But there are plenty of reputable dealers around which are much better choices. And if you feel you need a warranty make sure it is a dealer funded warranty. Companies like Integrity iWarranty just take your money and run. They won't even follow their own processes. Check reviews on both before wasting your money. It's a massive headache that nobody needs.