Zeekr

The distribution arm of Zeekr is totally incompetent. Communication is pitiful - sometimes days without any reply. We had to send a message in all caps to the attention of the representative allocated to me. Delivery was shameful. We purchased a Zeekr X in June with delivery to take place in August; although we were told it could come in July. … Read more

After chasing Zeekr up we were told in September the car was delayed and would now come October. Then in October we were told it now might come in February. We were told we could buy the upgrade model, but the price was the same as we could have bought it for in June. We did not want it then for that price and certainly did not want it in October for that price. Zeekr was not interested in discounting the price of the upgrade model despite their delay and all the inconvenience they had caused. Ultimately, we terminated the contract and bought a different car. We have dodged a bullet. With service like this Zeekr will not be around in a few years. I will not be going near Zeekr ever again.

Cars are shipped outdated compared to the country of origin and thay are very slow with ota updates the reason I believe is we're are a right drive market which is small and they focus more the left drive market which is bigger, auto steer can be dangerous but due the the system be outdated and not up to the task not like a quick fix nice power… Read more

but definitely inconsistent, heavy on power consumption when cruising over 100kms don't get me wrong there a nice car inside but there are better choices on the market.

Would just like to give Ali at Zeekr Artarmon pick up location a big thumbs up for his exceptional service, attention to detail, and professional manner when delivering our new Zeekr X recently. From the very beginning, Ali was friendly, knowledgeable, and extremely helpful throughout the whole process. He took the time to explain everything… Read more

clearly, answered all our questions, and made sure we felt comfortable and confident with our new vehicle. The delivery experience was fantastic, and it was clear that Ali genuinely takes pride in looking after his customers. His attention to detail and willingness to go the extra mile really made a difference and made the whole experience smooth and enjoyable. We’re extremely happy with our new Zeekr X and would definitely recommend Ali and the team at Zeekr Artarmon to anyone looking for a professional, friendly, and hassle-free car-buying experience.

Zeekr is bad. Bad customer service especially the one in Berwick. Would not recommend at all. Don’t waste your time there. There are a lot of better brand and better price and value car on the market. Show details

I love the Zeekrs... I just arrived from "ALL ELETRIC SYDNEY" show, and I was looking at Zeekr stand and everyone was flooding the place, they must be getting a lot of attention. The 7X had a lot of attention,same to the GT, But my favourite has always been the X. Second I set on the car, this time I wanted to try the sound system, cause I was… Read more

minutes ago on. A Leapmotor and I was amazed. Guess what?...... The sound didn't work..... Call 2 guys - representatives from Zeekr, and they could not figure out our to put the sound...from Radio, from a mobile phone.....IT WOULDN'T WORK!!!!!. that was so embarrassing for them and for me cause I really like the car. There was only the sounds to the exterior that was working....and that horse sound..... Is really annoying

Our journey started with Zeekr Springwood approximately 4 weeks ago. My husband went into Zeekr one morning to have a look as we were looking for a new car. He spoke to [Name Removed], one of the Sales Managers there. My husband sent me a message to say he thinks I’ll love the Zeekr 7X AWD all black version which they had in their showroom. … Read more

That afternoon, we both went back to have a look, I loved the look of the all-black version of the Zeekr 7X, only to be told it was SOLD, and it was a limited addition and only 600 were made and sold out before hitting Australia. I was rather disappointed, but we decided to take one for a test drive anyway. The car was amazing. I wanted a black one though, [Name Removed] looked at stocks and said there was a black one on the wharf waiting on compliance. We decided then that we would buy it. I asked [Name Removed] if he could include in the package, getting the wheels sprayed black, he said No, sorry, that would be expensive. I was a bit taken a back considering how much money were spending on this car. Anyway, a date was booked in to get the car Wednesday 9th September 2026 at 9am. I was so excited. My husband popped into Zeekr on Tuesday 8th September to get the registration number of the car so we could insure it, the girl he spoke to said it wasn’t yet registered but it didn’t take long and they would see us tomorrow morning at 9am. Wednesday finally arrived, I was so excited, I couldn’t wait to go and collect my new car. On our way to Zeekr Springwood, we get a call from [Name Removed] our sales manager to say the car wasn’t going to be ready, it was going to be ready on the Thursday 10th. When we asked why, he said he didn’t know, but his manager had asked him to call us to say it wasn’t going to be ready. I was gutted, I said we have taken the day of work to come and collect the car, he apologized. My husband asked if there was any possibility, he could have it ready in the afternoon, he said he would have to speak to his manager but wasn’t promising anything, he was doing what he could for us. [Name Removed] called my husband to say the car would be ready for 4pm that afternoon. We arrived at the showroom to pick up the car; [Name Removed] was with another client who were collecting their car. We were shown to a waiting area where we waited, poor [Name Removed] was frazzled. Finally, our turn came for the handover of the car. [Name Removed] went through everything with us, then I noticed the car only had 39% charge on the battery, I said to [Name Removed], this only has 39% battery charge, he said he had asked for the car to be charged to 100% but the charger wasn’t working, so it was left. [Name Removed] once again apologized, by this stage I was over the whole situation and burst into tears. [Name Removed] kept apologising and said he would go and speak to his manager to see if we could be compensated in anyway, he returned to inform us that the manager had said NO, so [Name Removed] offered to pay for us to go to a charging station to charge the car out of his own pocket. This was not on [Name Removed], but the MANAGER of Zeekr Springwood, who allows a brand new $80,000 car to be handed over with 39% charge on the battery. Please, if you want to get a Zeekr, go to Southport and deal with [Name Removed], I wished I had of. If I could escalate this to the Director of Zeekr, I would, I hope they read this review. This review is for the MANAGER of Zeekr Springwood, who gets ZERO STARS, NOT [Name Removed] our sales Manager, we give him a 5-star review. Upon having the car for two days, we get a notification that we have used all our data for the car, how is that even possible. My husband contacted our sales manager on Monday 14th September; we are still waiting for an outcome. Our sales manager asked my husband to send an email to the customer service department, which he has done and our sales manager said he would also send an email, we haven’t heard a thing, so we can’t use the car to its full capacity. This is such bad form. This should have been rectified.

Sue & Jason M

Would just like to give Danny at Zeekr Parramatta a big thumbs up for his attention to detail and professional manner when delivering our new Zeekr X recently. We received a gift package which had a bottle of sparkling, chocolates and champagne glasses! In addition, as part of our purchase deal, we also received a 7KWh wall charger. Everything was… Read more

placed in the car for us, a photograph was taken and Danny really went out of his way to ensure the delivery went smoothly, so many thanks Danny!!

I was going to zeekr hoping to test drive a car which I had already booked to test drive, after following me up with about a million text messages which I had responded to all me and my family walk in and we start off by getting completely ignored and dicked around we finally got us by someone what we would like and we told them we had booked a… Read more

car to test drive but they told us it was unavailable so we waited for around an hour and the car was still unavaible we then left and gotten chased up by five calls which we answered each asking us why we left which was kinda obvious we ended up getting a byd and I have to say the cars quality and interior is way better and cheaper

It was all smiles when we were buying but now that we are having major problems with our Zeekrx we are ignored by Zeekr Springwood and Zeekr Gold Coast. Zeekr has a finely tuned sales system but zero customer support and technical expertise to help us resolve the problems we are having. Obviously their strategy is to aggressively sell and worry about problems later if ever. Buyer beware! Show details

⭐☆☆☆☆ I don't normally leave negative reviews, but after more than five weeks of delays, poor communication and multiple broken expectations, I feel other buyers deserve to know about my experience. I ordered a Zeekr 7X through a novated lease arrangement and paid the requested $400 deposit immediately. I was told there were only a couple of… Read more

matching vehicles available, so I acted quickly. Given the vehicle price and the fact that the car was in stock, I expected a smooth purchasing process. What followed was anything but smooth. My novated lease provider requested some invoice amendments, including GST-related details. What should have been a simple administrative task took multiple follow-ups and several days to resolve. Throughout the process, I regularly found myself chasing updates between the dealership and the lease provider rather than receiving proactive communication from the dealership. Eventually, my novated lease provider processed the full payment and provided confirmation that the funds had been transferred. Despite this, I continued being told that the dealership's accounts team had not yet confirmed receipt of payment. This uncertainty dragged on for several days even though the vehicle had effectively been paid for. What makes the experience even more disappointing is that there was absolutely no flexibility on price. I paid the full advertised price, not a single dollar was discounted, and no extras were included. There was no complimentary paint protection, accessories, charging credit, service package or any goodwill gesture offered despite the repeated delays and inconvenience. As a customer spending more than $68,000 on a new vehicle, I expected a higher level of service and at least some recognition of the issues being experienced. The vehicle was intended to be a birthday gift for my wife. We planned family arrangements around the expected delivery date and were genuinely excited about the purchase. Unfortunately, that excitement slowly turned into frustration as the delays continued. After weeks of waiting, I was informed the vehicle required a software update before delivery could occur. This was another unexpected delay. Shortly afterwards, I received a message at 4:59pm on a Saturday advising that the vehicle was ready for collection, despite already explaining that I would not be available after 5pm due to family commitments. I responded asking whether collection could occur the following day but received no response. On Monday morning, I finally received a call advising that the vehicle was available for collection. Based on that advice, I left work early, collected my wife, picked up my son from school and began the long drive towards Brisbane. Living outside the city, this is not a quick trip and requires coordinating work, school and family commitments. While already travelling towards the dealership, I received another call asking whether I had personalised plates. I advised that I did and reminded the salesperson that those details had been provided approximately three weeks earlier. I was then informed that the vehicle had not been registered and therefore could not be handed over. At that point I had already left work, reorganised my day, collected my family, spent considerable time travelling and was expecting to finally take delivery of the vehicle. Instead, we had to turn around and go home empty-handed. Now I have to organise another day away from work, coordinate school and family commitments again, and make another lengthy trip simply because a basic registration requirement had not been completed before I was told the vehicle was ready. The most frustrating part is not the delays themselves. Delays can happen. Software issues can happen. Administrative mistakes can happen. What should not happen is repeatedly telling a customer that everything is ready when it clearly isn't. Over the course of this purchase I have experienced invoice delays, payment confirmation delays, software update delays, poor communication, unanswered messages and a failed handover due to registration not being completed, all while the dealership had effectively received full payment for the vehicle and had not offered a single dollar discount or any goodwill gesture for the inconvenience caused. What should have been one of the most exciting purchases for our family ended up becoming one of the most frustrating customer experiences I have encountered. My wife's birthday came and went without the vehicle, and the excitement and emotion that should come with buying a new car gradually disappeared. I genuinely hope the vehicle itself proves to be better than the sales and delivery experience. Unfortunately, based on my experience so far, the customer service, communication, organisation and attention to detail have fallen well short of expectations for a premium vehicle purchase. The problem was never the wait itself. The problem was being repeatedly told everything was ready when it wasn't.

Confirming customer service associated with this brand is hopeless. I have specifically been dealing with Zeekr Brisbane. In fairness at least they are contactable, Gold Coast Zeekr was useless. They could learn a lot from their sister brand Polestar and the dealer network who are great. I hope the product and workmanship doesn't replicate the… Read more

care and professionalism of the dealers. Unfortunately not off to a good start as the car being supplied to me needs a repaint on the door as it left the factory with bare metal showing???? I am starting to have buyers regret and I don't even have the car.

I ordered a 7x performance in August 2025 and paid a 1000 deposit. To secure the launch offer. It was about January 2026 when I went into Parramatta zeekr and asked why I wasn't contacted when the test drive vehicles come in to test drive. No real answer from them. Upon doing abtest drive I was in love with the vehicle. Long story short I had… Read more

some health issues and after receiving an email from fleet saying my car was in and almost ready for delivery I rang the sales man and he told me that email was sent in error. So no car again received another email saying my car was in and called again and again was told the vehicle was just mine is was for someone else. Due to health and being away when returning I chased up again the vehicle to have been told that they cancelled my order. No email no letter no phone call. Was only tolfmit was cancelled when I was again chased it up. Parramatta still have my 1000 deposit and have mad no attempt to return it to me at all. The principal Dale has been terrible in communication as he never returns call and has dismissed me and made out it's all my fault. So in August 2026 still no car and no money returned to me. If you are considering the zeekr 7x it's a great car but please do not buy from Parramatta or castle hill as it's the same principal agent for both. Please go to any other dealer except Parramatta or castle hill. I told the sales manager if I did not hear from them with a solution to my car and my launch offer I will be going to current affair and that's my next step. Please be aware of Parramatta zeekr

Totally useless disrespectful with no return calls after multiple inquiries about vehicle order placed in May. No information from anywhere - Unbelievable shoddy hopeless service !!! Shame on you!

Placed an order and paid deposit mid april 2026. Since then no communications as to order delivery update now early august and still get no replies to emails or phone calls. A face book page for Zeekr has lots of the same story no matter which state you are in.ZEEKR are not a reliable company to buy from.UPDATE received the car in October and all can say that the wait was worth it ❤️the car and the service provided improved.

Its time to Buy.!! Recently bought my Zeekr 7X from Southport Gold Coast and it was terrific experience. Tara was amazing and the whole Zeekr team was very professional. The car is AWESOME...!!!!! LOVE IT Show details

I would strongly suggest anyone currently looking at a Zeekr to hold off and explore other brands until this company significantly improves its customer service. Buying a new car should be an exciting experience, but dealing with Zeekr Australia specifically the Castle Hill Dealership has been nothing short of incredibly frustrating. The… Read more

breakdown in service happens the moment they take your money. After laying down a $2,000 deposit and officially ordering the car, communication completely died. I emailed [Name Removed] at the Castle Hill dealership simply asking for a delivery ETA. No response. I then emailed [Name Removed], also at Castle Hill, asking for a delivery date. He didn’t bother responding either.

Once the deposit is secured, it feels like you are completely forgotten. A Lone Bright Spot vs. Head Office Inertia The only decent interaction I've had was when I spoke to Parish at the Parramatta dealership, who was actually helpful and tried to assist. However, one helpful individual cannot make up for what is otherwise a mediocre dealership service experience across the board.

Worse still is the lack of support from Zeekr's corporate team. I called the Zeekr Australia Head Office on two separate occasions to escalate this. Both times, I was promised that a "case officer" would be in touch with me to sort out the delivery details. It has now been over a week, and I am still waiting for that call.

If a brand cannot manage basic email communication or follow through on corporate escalation before the car is even delivered, I have zero confidence in how they will handle after-sales support or warranty issues. Save yourself the headache and look at competitive brands until Zeekr gets their act together.

My daughter bought a 2nd hand Zeekr, taking possession April19th. The car was originally sold through Zeekr Parramatta. The car is now registered in Victoria, effective April 24th. Zeekr also need to process a transfer within the Zeekr system and we were advised that the transfer must be completed by the original Dealer. We have been trying… Read more

(without success) to contact Zeekr Parramatta.

Contact has been attempted by multiple people; - the previous owner. - my daughter as current owner by phone, email and old fashioned post - myself on behalf of my daughter by text, phone and email - Zeekr Customer Service by email Zeekr Parramatta simple refuse to engage.

The transfer needs to be effected to; - remove app control from the previous owner who sold the car almost 2 weeks ago. - provide app control to the current owner - transfer residual warranty, sim contract, roadside assist etc to the current owner.

In an effort to get Zeekr Parramatta to engage, and complete what should be a simple administrative change, I reached out to [Name Removed] (GM Australia & NZ) and outlined the numerous unsuccessful attempts by multiple people to get Zeekr Parramatta to simply open a discussion. He didn't offer to contact Zeekr Parramatta on our behalf, seemingly already aware that it was an exercise in futility.

Never encountered a more unprofessional business with a complete absence of customer support.

If you're buying a new car I suspect you have their full attention. If you require after sales support - good luck! There is none.

If required I can provide an evidence trail of all things claimed in the above.

We had a very disappointing experience with Zeekr and would strongly caution others before proceeding. At the time of booking, we were clearly promised that the car would be delivered by Christmas, and at the latest by mid-January. Based on this assurance, we arranged our finances accordingly. We explicitly informed them that, due to our visa… Read more

situation, any delay would increase our financial burden and impact our ability to manage the instalments.

Despite these assurances, the delivery was delayed multiple times, and we did not receive the car until late February. By that stage, the financial conditions had changed, and we could no longer afford the instalments.

When we requested to cancel due to the significant delay and the change in circumstances, our refund request was refused.

This experience has been extremely stressful and disappointing, especially given that we relied on the delivery timeline provided to us.

My advice to anyone considering Zeekr: do not rely on verbal promises. Ensure that all delivery timelines and commitments are clearly documented in writing before making any payment. Without written confirmation, you risk facing delays with no accountability.

Very unprofessional handling of commitments and customer concerns.

Avoid this car yard at all cost. They will sell you a car with serious issues that they must have known about. Then convince you to buy a warranty that is the equivalent of a new car warranty that is actually completely useless. They won't even honor the 90 day statutory warranty. When you try to resolve it they won't communicate with you in any… Read more

way shape or form. I have filed a complaint with Consumer Affairs WA and waiting the outcome. But there are plenty of reputable dealers around which are much better choices. And if you feel you need a warranty make sure it is a dealer funded warranty. Companies like Integrity iWarranty just take your money and run. They won't even follow their own processes. Check reviews on both before wasting your money. It's a massive headache that nobody needs.