2ZEN Energy

ZEN Energy

 Verified
3.4

18 reviews · Statistics

PositivevsNegative
56% · 107 · 39%

Return Claim MadeYes (1) · No (14)
Warranty Claim MadeYes (2) · No (10)
Purchase Price$7,350
Value for Money
3.8 (12)
Product Quality
4.1 (14)
Shipping
2.7 (3)
Transparency
4.0 (9)
Customer Service
3.5 (13)
Rates and Fees
4.0 (8)
Timeliness
2.3 (8)
Job Satisfaction
3.2 (5)
Installation
4.5 (11)
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Reviews

18 reviews
Vic
Vic
 

Zen is the way to go

Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Value for Money
Shipping
Transparency
Rates and Fees
Timeliness
Job Satisfaction
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Wandering2
Wandering2SAMetropolitan Adelaide, SA47 posts
 
Customer Service
Timeliness
Trustworthiness
Wandering2
Wandering2  
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Grumpy
GrumpySAMetropolitan Adelaide, SA13 posts
 

Sola made easy

Zen Energy & MAC Services made our sola installation a breeze. We are happy with the phone support when it's been required and the install team were quick and efficient and did a tidy install. We also saved money over any comparable quotation. It's too early to speak about performance as it's winter so may update this when it's appropriate. Show details
Value for Money
Product Quality
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Installation
Trustworthiness
Deke64
Deke64Adelaide17 posts
 

After sales service is non existent

Our solar installation hasn’t been working properly since it was installed over a year ago. Managed to get a tech out to look at the inverter about 4 months ago and was told the unit had a faulty data card and would be replaced. The part was to be sent to our home after which we were to contact them to get it installed. (This seems an odd way to do things in itself) No part and no follow up. I’ve called them and have received little in the way of feedback. I even rang our salesman to see if he could help but haven’t heard back from him either. Lots of promises, zero delivery. Show details
Installation
Joanne
Joanne
 

Glad we installed solar

We installed 32 solar panels. We put them on a stand next to the house. Since installing we have been supplying our electricity needs and the grid. The installation process was lengthy, but once completed, it supplied immediately.
We are very satisfied with this product and the team at Zen. Show details
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Jeff
JeffSAMetropolitan Adelaide, SA
 

No after Sales Service

Once Zen Energy have your money and you have an issue with your solar forget about getting any help from Zen , calls are not returned and emails not answered. Very poor service. Show details
Product Quality
Robin
Robin
 
Shipping
Timeliness
Mary P-H
Mary P-HSAMetropolitan Adelaide, SA
 

Solar panels installed but never switched on!

Zen installed my solar panels in November 2021 and found out through my power bill that 4 months later, my panels have not been switched on! Sent email one week ago - no response! Poor customer service. Show details
ChristmasWaiting
ChristmasWaitingSAMetropolitan Adelaide, SA2 posts
 

After Sales Service - Poor

Their website says Talk to an Expert - which is fine but only for new customers seemingly. Already paid your money? then no-one can take your call - leave your name. Not good enough - they don't care about the installation once they have your money Show details
Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Installation
Trustworthiness
ZEN Energy
ZEN Energy   DM   
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Anthony
AnthonySAMetropolitan Adelaide, SA
 

Very Happy

Excellent help in planning what I wanted - 7.44kW system across the east & west sections of my roof with battery storage.
Installed over a couple of days with no hassles - installers where excellent & got the panels up in the most visually pleasing configuration.
Very reliable equipment so far - has smashed my bills by at least 80%. Highly recommend ZEN as a company to deliver a quality product with good people involved Show details ·  1
Value for Money
Rates and Fees
Lorraine
LorraineSouth Australia
 

Great savings on power bills

We had a 6.6kw system installed on our newly built home earlier this year, having used Zen solar on our previous house. Again excellent service throughout the process. Great result with substantially reduced power bill through winter, anticipate with a full summer to be well in credit. Show details ·  1
David Dowling
David Dowling2 posts
 

Quality counts

Installed 4.9KW System -accepted advice re Size ,materials and setup. All proved to be excellent which which has delivered the results forecast by the Zen consultant. Installation was completed on time and the contractor provided worthwhile advice on care etc. After 17 months my total outlay for power is Nil in fact
in credit of $83.00 Show details ·  1
Rates and Fees
Craig
Craig
 

excellent install

I had a solar and battery system installed by Zen energy back in June. Excellent communication and even better install quality. The process was a breeze even under COVID conditions. Show details ·  1
Fran
Fran
 

Great experience

Good advice choosing a great system. Has already reduced our energy bill to zero for a power hungry family of 5. It has increased our awareness of our power consumption and it’s impact Show details ·  1
Value for Money
Rates and Fees
Ron
RonSAMetropolitan Adelaide, SA2 posts
 

Quality

I have had two installations from Zen.
Process was simple and within timeframe quoted.
I have had my first system for 8-9 years and has never faltered, the second system replaced a cheap rubbish system. I replaced it with a ZEN system because of my dealings with them previously.
The panel installation was efficient and done well.
I have never had any issues with this company. Show details ·  1

Questions & Answers

Bob
Bob

Please advice on the following, "Switch for Solar" at Concessions and Support Services Session:
1) Cost to install a 6.6kw 18 panels?
2) Can you send us an Information Pack, pertaining to cost savings, rebate and product info.
3) My address is 3A Laver St, Hectorville, SA 5073
4) Is the warranty local in Adelaide?

ZEN Energy
ZEN Energy   DM   

Hi Bob, I believe you have no spoken to a our Switch for Solar program manager Saket. If you need anything else, please don't hesitate to reach out.

Cheers,

Glynn J.

Details

CategoryOnline Shops, Energy Providers, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
Services ProvidedElectricity
Services ProvidedElectricity Retailer, Installer and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected and Hybrid
Visit official website

Contact info for ZEN Energy

Extra Information

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