After Sales Service - Poor
Their website says Talk to an Expert - which is fine but only for new customers seemingly. Already paid your money? then no-one can take your call - leave your name. Not good enough - they don't care about the installation once they have your money
Excellent help in planning what I wanted - 7.44kW system across the east & west sections of my roof with battery storage.
Installed over a couple of days with no hassles - installers where excellent & got the panels up in the most visually pleasing configuration.
Very reliable equipment so far - has smashed my bills by at least 80%. Highly recommend ZEN as a company to deliver a quality product with good people involved
Great savings on power bills
We had a 6.6kw system installed on our newly built home earlier this year, having used Zen solar on our previous house. Again excellent service throughout the process. Great result with substantially reduced power bill through winter, anticipate with a full summer to be well in credit.
Installed 4.9KW System -accepted advice re Size ,materials and setup. All proved to be excellent which which has delivered the results forecast by the Zen consultant. Installation was completed on time and the contractor provided worthwhile advice on care etc. After 17 months my total outlay for power is Nil in fact
in credit of $83.00
I had a solar and battery system installed by Zen energy back in June. Excellent communication and even better install quality. The process was a breeze even under COVID conditions.
Good advice choosing a great system. Has already reduced our energy bill to zero for a power hungry family of 5. It has increased our awareness of our power consumption and it’s impact
I have had two installations from Zen.
Process was simple and within timeframe quoted.
I have had my first system for 8-9 years and has never faltered, the second system replaced a cheap rubbish system. I replaced it with a ZEN system because of my dealings with them previously.
The panel installation was efficient and done well.
I have never had any issues with this company.
Buy elsewhere. You have been warned.
I would never recommend this company to anyone. Rebadged and are unable to warranty their solar installations or not willing to. Cash payment instead of replacing panels is not warranty in my eyes. Neither is installing silver panel in place of black line acceptable.
Not to be trusted
In 2012-13 we contracted ZEN and had their 3kW system installed (and solar hot water system too) and we were very happy with what we have got at that time. ZEN was more expensive than others - and it was not offering the best quality system components, but we liked how ZEN looks. Its installations were aesthetically superior (tidy, all black, with hidden brackets and black capped rail ends). The company and its representatives were well presented, and all the process miraculously smooth... In 2016 we wanted to upscale the system we had. We expe...cted to get the components of the same quality/aesthetics, and the same service. We trusted the ZEN we knew and we did not ask the necessary questions... We ende up with 1.5kW "extension" - which was separated "industrial" style system. And we have got extraordinary extended installation delays. The job is still not completed 8 months late - we still do not have monitoring provided... The last time ZEN contacted us just before the Christmas 2016/17 time with apologies and promises. We naively paid them off and they ignored us since then... I think that ZEN doesn't exists anymore. All ZEN stores which existed in 2012 (in top locations across SA) desapeard and what is left is web/telephone based "business" which, in our experience, cannot be trusted... It seems that somebody purchased/uses ZEN brand name to sell what any electrician could sell to you. Which are ET Solar panels, Enphase Micro Inverters, and "standard" mounting system (if you ever get one installed)... Avoid ZEN. It might also be more likely that your "local electrician" will stay in business for long enough to provide warranty services when things start to deteriorate.
Dont follow through
Recently, requested a quotation. Its too hard, as they do not want to visit our premises, unless we part with a substancial deposit first. No way, they are phone based, and simply do not provide any home service, to establish our needs. Hence, we will go elsewhere, where customer service matters.
This is the best investment I have ever made.
Somebody suggested I contact Zen for my solar requirements.I did and recieved excellent communication and advise on what products would be suitable for my situation. I more or less told them what I wanted and they fine tuned it.They did not try to sell me something I did not want.
Quality of components and instalation. No visible wires (unlike other brands of solar I have seen). After sales advice availabe, although not required by me. No more electricity bills. Just awsome.
A little more expensive than other brands, but you get what you pay for - so worth it.
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|Category||Online Shops, Energy Providers, Solar Panel Installers and Solar Retailers|
|Offers Free Standard Shipping||No|
|Solar Connection Type||Grid-Connected and Hybrid|
|Services Provided||Electricity Retailer, Installer and Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||Approved Retailer|
|Solar Connection Type||Grid-Connected and Hybrid|
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