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ZEN Energy

ZEN Energy

3.6 from 12 reviews · View Statistics
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Reviews

3.6
12 reviews
  • Value for Money
    3.9 (8)
  • Product Quality
    4.1 (8)
  • Return Claim MadeYes (0) · No (8)
  • Customer Service
    3.9 (7)
  • Timeliness
    1.5 (2)
  • Job Satisfaction
    1.0 (1)
  • Rates and Fees
    3.8 (6)
  • Transparency
    4.0 (8)
  • Installation
    4.4 (7)
  • Warranty Claim MadeYes (0) · No (6)
  • Purchase Price$5,300.00
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Mary P-H
Mary P-HMetropolitan Adelaide, SA

Solar panels installed but never switched on!

published

Zen installed my solar panels in November 2021 and found out through my power bill that 4 months later, my panels have not been switched on! Sent email one week ago - no response! Poor customer service.

  • Value for Money
  • Product Quality
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ChristmasWaiting
ChristmasWaitingMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

After Sales Service - Poor

published

Their website says Talk to an Expert - which is fine but only for new customers seemingly. Already paid your money? then no-one can take your call - leave your name. Not good enough - they don't care about the installation once they have your money

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
ZEN Energy
Glynn J.ZEN EnergySend a private message
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Anthony
AnthonyMetropolitan Adelaide, SA

Very Happy

published

Excellent help in planning what I wanted - 7.44kW system across the east & west sections of my roof with battery storage.
Installed over a couple of days with no hassles - installers where excellent & got the panels up in the most visually pleasing configuration.
Very reliable equipment so far - has smashed my bills by at least 80%. Highly recommend ZEN as a company to deliver a quality product with good people involved

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
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Lorraine
LorraineSouth Australia

Great savings on power bills

published

We had a 6.6kw system installed on our newly built home earlier this year, having used Zen solar on our previous house. Again excellent service throughout the process. Great result with substantially reduced power bill through winter, anticipate with a full summer to be well in credit.

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
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David Dowling
David Dowling
  • 2 reviews

Quality counts

published

Installed 4.9KW System -accepted advice re Size ,materials and setup. All proved to be excellent which which has delivered the results forecast by the Zen consultant. Installation was completed on time and the contractor provided worthwhile advice on care etc. After 17 months my total outlay for power is Nil in fact
in credit of $83.00

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
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excellent install

published

I had a solar and battery system installed by Zen energy back in June. Excellent communication and even better install quality. The process was a breeze even under COVID conditions.

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
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Great experience

published

Good advice choosing a great system. Has already reduced our energy bill to zero for a power hungry family of 5. It has increased our awareness of our power consumption and it’s impact

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
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Ron
RonMetropolitan Adelaide, SA
  • 2 reviews

Quality

published

I have had two installations from Zen.
Process was simple and within timeframe quoted.
I have had my first system for 8-9 years and has never faltered, the second system replaced a cheap rubbish system. I replaced it with a ZEN system because of my dealings with them previously.
The panel installation was efficient and done well.
I have never had any issues with this company.

  • Value for Money
  • Product Quality
ZEN Energy
Glynn J.ZEN EnergySend a private message
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Buy elsewhere. You have been warned.

published

I would never recommend this company to anyone. Rebadged and are unable to warranty their solar installations or not willing to. Cash payment instead of replacing panels is not warranty in my eyes. Neither is installing silver panel in place of black line acceptable.

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Nikola
NikolaMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Not to be trusted

published
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Ron3982
Ron3982Metropolitan Adelaide, SA
  • 19 reviews
  • 22 likes

Dont follow through

published

Recently, requested a quotation. Its too hard, as they do not want to visit our premises, unless we part with a substancial deposit first. No way, they are phone based, and simply do not provide any home service, to establish our needs. Hence, we will go elsewhere, where customer service matters.

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ELP
ELPSA, 5039
  • 10 reviews
  • 7 likes

This is the best investment I have ever made.

published

Somebody suggested I contact Zen for my solar requirements.I did and recieved excellent communication and advise on what products would be suitable for my situation. I more or less told them what I wanted and they fine tuned it.They did not try to sell me something I did not want.
Quality of components and instalation. No visible wires (unlike other brands of solar I have seen). After sales advice availabe, although not required by me. No more electricity bills. Just awsome.
A little more expensive than other brands, but you get what you pay for - so worth it.

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Questions & Answers

Bob
Bobasked

Please advice on the following, "Switch for Solar" at Concessions and Support Services Session:
1) Cost to install a 6.6kw 18 panels?
2) Can you send us an Information Pack, pertaining to cost savings, rebate and product info.
3) My address is 3A Laver St, Hectorville, SA 5073
4) Is the warranty local in Adelaide?

1 answer
ZEN Energy
Glynn J.ZEN EnergySend a private message

Get an answer from our members and ZEN Energy representatives

Details

CategoryOnline Shops, Energy Providers, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
Services ProvidedElectricity
Services ProvidedElectricity Retailer, Installer and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected and Hybrid
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