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Zip Pay

Zip Pay Questions & Answers

4.0 from 1,272 reviews

128 questions from our users

Tina-Marie B.

Tina-Marie B.asked

Honestly so bad. I ordered 2 x gift cards and 2 days later they still have not arrived. I’ve tried to call and was on hold for 2 hours so gave up. Absolutely terrible service

No answers

Susan A.

Susan A.asked

Can you pay rego with zip in Qld please

No answers

Dana Rogers

Dana Rogersasked

Just an inquiry as to see if you can pay money from your zip pay acc to your Afterpay acc .

No answers

L ques

L quesasked

Can I pay SA car rego with zip pay or zip money ?

3 answers
Kylie K.
Kylie K.

Yer for sure they brought that out the end of last year.

L ques
L ques

Great. Thanks. I assume the bpay details are now on the rego papers? I should have checked the papers again. Thank you.

Zip Pay
ZipZip Pay

Hi,

You are able to pay SA rego with Zip. Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily


LBayer

LBayerasked

Can sa car reg be paid on zip on how

1 answer
Zip Pay
ZipZip Pay

Hi,

You are able to pay SA rego with Zip. Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily


Bec L.

Bec L.asked

Why am I not able to pay my qld rego with zip pay.

2 answers
Wombat
Wombat

You need to contact ZIP Pay

Zip Pay
ZipZip Pay

Hi Bec,

You are able to pay certain registrations with Zip. To confirm what billers we accept, Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily


Anna

Annaasked

Can I part pay for something with zip pay?

3 answers
Wombat
Wombat

Contact ZIP Pay I can't amswer your question

Kylie K.
Kylie K.

Yes you can I have

Zip Pay
ZipZip Pay

Hi Anna,

If you are wishing to make a purchase with a total that is greater than your available funds in your Zip Account, you can still do so with ease!

Online: at checkout, you will be directed to add a credit or debit card to pay the excess amount, if your order exceeds your available funds.

In-Store: the merchant will process the order as usual for the full amount on the order. After entering the SMS code provided by the merchant you will be directed to make a co-payment with your card to cover the excess amount.

Alternatively, you can make a payment on your account with the additional funds for the purchase.

Thanks, Emily.


Auroriz

Aurorizasked

Why are you charging my credit card unscheduled random amounts of money in addition to monthly scheduled payments without any notice or explanation?

No answers

melis_back

melis_backasked

Can i pay my nsw rego through zip pay.
If yes how do i do this

4 answers
Wombat
Wombat

I am not with Zip Pay go to their web site

olivera
olivera

im no sure best is call them and see i had bad experience with zip i use now more afterpay or go topay on nsw website rego if u have a credit card like here we use on vicroads in victoria sorry couldnt help much

Zip Pay
ZipZip Pay

Hi Melis,

You are able to pay NSW rego with Zip. Please go to the Zip Bill section to enter the biller code and reference number. if you would like further information, please email us at hello@care.zip.co
Thanks, Emily.


Skye F.

Skye F.asked

So I had a limit of $500 and I've spent it all and paying it back but can I buy things using zippay if I'm still paying stuff off?

1 answer
Zip Pay
ZipZip Pay

Hi Skye,

Zip is a reoccurring balance, Therefore, as long as you have an available balance you will be able to use Zip to make a purchase.
Thanks, Emily.


Leon A.

Leon A.asked

OK I c there is a once off card u can get. Can I pay my QLD rego with that & how do I get a once off card?

1 answer
Zip Pay
ZipZip Pay

Hi Leon,

Some billers are blocked for maintenance and or responsible lending guidelines, however, if you would like further information, please email us at hello@care.zip.co
Thanks, Emily.


Cheryl lewis

Cheryl lewisasked

I don't have a debit card are u able to give your savings account details and have payments taken from your account

1 answer
Zip Pay
ZipZip Pay

Hi Cheryl,

Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily.


Jamie S.

Jamie S.asked

Has anyone had zip pay put account on hold after first purchase if so why ?
We made First purchase and Following day they put account on hold ?

1 answer
Zip Pay
ZipZip Pay

Hi Jamie,

Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily.


Rach

Rachasked

Can I use gift cards straight away without printing them?

1 answer
Zip Pay
ZipZip Pay

Hi Rach,

Once you receive the digital gift card you are able to use it straight away on your mobile device.
Thanks, Emily.


Mutya C.

Mutya C.asked

Can i pay my ACT Car Rego through Zip Pay or Zip Money?

1 answer
Zip Pay
ZipZip Pay

Hi Mutya,

You are able to pay ACT rego with Zip. Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily


Paul

Paulasked

It interesting to see how prompt replies are for 1 star feedback from zip pay.
Emily seems to be responding to 95% of the bad feedback yet was unable to help me with my issue via chat.
David offered to look into my issue i hope i get the same swift response to my email as i did to my 1 star feedback.

2 answers
Wombat
Wombat

Emily was one of the original ZIP agents that were trying to assist me

Zip Pay
ZipZip Pay

Hi Paul,

Thank you for reaching out to me directly.

Feel free to ask me any further questions.

Thanks, David


quizzy

quizzyasked

can you use zip in nsw to pay rego

3 answers
Zip Pay
ZipZip Pay

Hi,

NSW car registration is now available. WA is still under unscheduled maintenance and should be available shortly. Unfortunately, we are no longer accepting QLD rego, We will not be accepting this biller in the near future.
Thanks, Emily.

Mutya C.
Mutya C.

Can i Zip my ACT car rego?

Leon A.
Leon A.

Not ever doing QLD rego that sucks y do 1 if u wont do them all


Joshua

Joshuaasked

I purchased an item on Amazon using my zip account and it hasn't shown up on the app at all

1 answer
Zip Pay
ZipZip Pay

Hi Joshua,

Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily.


kim.t

kim.tasked

why is my account on hold

2 answers
Zip Pay
ZipZip Pay

Hi Kim,

Please contact our customer care team at hello@care.zip.co for further clarification.
Thanks, Emily.

kim.t
kim.t

I would like my account unblocked so I can make purchases for Christmas tomorrow as this has been going on for over a week now.
Kim Townsend


gopi s.

gopi s.asked

If I register zip pay account will affect my credit score

1 answer
Zip Pay
ZipZip Pay

Hi Gopi,

Before customers start an application with Zip, we request confirmation that they have read and agree to the Privacy Acknowledgement. By agreeing to this you accept the condition that a credit check may be performed. This is part of Zips commitment to responsible lending.

If you have any concerns or queries feel free to get in contact with us hello@care.zip.co
Thanks, Emily.


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