Bissell Crosswave Professional Multi-Surface 1713F

Works for me – I bought this product as I have tiles as well as wooden flooring and it was a pain to vaccum first and then mop since we have a two floored house. We bought this to save some time and effort and it works great if you use it right. It does require cleaning after single use as if you dont it will start smelling like rotten fish on the second use.Overall works for me.  Show details

Time saver on hard floors – Positives: Cleans well, leaves a streak free finish. Copes with the dog hair. Great for big hard floor areas. ( I have Lino and tiles but as it uses only a small amount of water so it should be great on timber floors as well). Also good to freshen traffic areas on carpets and large rugs. Light and easy to use - kind on your back. Negatives: It… Read more

leaves a 4cm edge that it doesn’t clean. Washing everything takes a some time but I sometimes just rinse out dirty water canister and not worry about the roller. Doesn’t like small mats, tends to suck them up. It is a little expensive.

The Bees Knees – I bought this beauty 2 years ago this month and it goes like the clappers. Has a rotating brush that gently scrubs dirt on the tiles or floating floorboards and with the detergent filled water, lifts it effortlessly into the clear plastic container (kinda like a Dyson dust bin but with dust and water). The machine has never let me down.  Show details

Doesn't really work for me – I bought this product awhile ago thinking it would help me with what seems like acres of hard floor in two houses. I haven't found it to be the boon I'd hoped for. The product does exactly what it says it does so it's not a product fault that's at issue. It's that I find it rarely makes sense to use it as opposed to my trusty mop and bucket. … Read more

It's large and heavy so it's not really feasible to transfer from one house to another. For me, this has been a waste of money.

First, it really just runs an enhanced fabric roller over the floor, saturated with cleaning fluids from the tank, and sucks up the water. That's fine but it doesn't scrub the surface more than my conventional mop does. In my experience, it doesn't make the floor any cleaner. It does vacuum up debris in the process but that's not a big issue (for sizeable particles, I'd want to sweep or vacuum beforehand anyway). Second, the cleaning process works well enough but there are a number of chores associated with each use of the machine. These include getting the machine out of the broom cupboard where it takes up a fair amount of room and connecting extension cords so it will go the distance required. At various points it needs to be connected to a new powerpoint. The main work comes after it's finished - there are 7 components that need to be washed, rinsed and dried after use. In the winter this is not a speedy process. Typically, unless I'm doing a big clean, the old mop and bucket work as well with a lot less hassle. I would not buy it again.

Better than expected! – I bought the Bissell Crosswave Professional Cordless machine yesterday. We have mostly polished jarrah floorboards throughout our home, with large rugs in the living rooms. Over the years I have tried many varieties of cleaning systems for my floors, but this I must say beats them all hands down. It left my floors really clean and I was shocked to… Read more

see what was in the dirty water container at the end of the clean. Considering I had only mopped the floors the day before, it was truly unbelievable to see what had been removed from my floors. I have give it a 4/5 star rating as the machine doesn't quite get to the edges of the room, leaving about a 2cm area untouched. I used my mop to do a quick clean near the skirting boards, but the rest of my floors looked and felt fantastic. There is a bit involved in the post clean up, emptying and rinsing the dirty water tank, cleaning the roller etc, but I think the effort is worth it given it cut my cleaning time in half as I was vacuuming and mopping at the same time! I really think this is the best floor cleaning system I have come across.

Best mop ever! – This was my 1st purchase on TVSN, one drunken night while alone..... I brought this. My wife was not happy (she shouldn’t have had a girls night out lol) This was the best mistake I have ever made! We have about 240 square meters of tiles including outdoors. I use it every second day (inside) and do the whole house in 20-25 minutes now, extra 10… Read more

minutes outside ever Friday. No sweeping before mopping, you see the dirt go. Clean water out, dirty in the water goes not mix. The only issue is it misses about 3cm on the edges. (I understand, but I love this machine) I still mop once ever 6-8 weeks to only get to the edgers. It’s been 18 months now. “My wife has not done the floors for the same time” if it breaks tomorrow I’ll buy new one (now they have upgraded so for sure)

Love this machine – I use this machine on tiles, I love how much it cleans the floor. It's so satisfying to tip out the filthy water! I love that it doesn't need vacuuming before you use it. I don't use it alot though, it's tricky with a baby crawling on the floor, and it's too loud to use while she is sleeping. I do love it though, I will no doubt use it more when she grows up a bit  Show details

work well – I am very satisfied, the product accessories are complete, the quality is very good, the color collocation and the design are very perfect, completely conforms to the consumer's psychological expectation.The operation is simple and convenient, and it saves time and effort when it is used. It's easy to connect and charge. Highly recommended.  Show details

Don’t forget about the filter! – I’ve had this vacuum for 2 months and was about to call for my money back based on how poorly it was performing. It would hardly suck up anything bigger than dirt or hair and was leaving muddy puddles of water everywhere! After a short conversation with a bissel support tech I discovered there was a filter on the dirty water tank that gets… Read more

clogged. There was about and inch of dog fur built up on that thing!! One I removed it my vacuum was back to working like new! Long story short, don’t forget to clean out that little filter!

Does the job of a vacuum and mop – I use this on my hardwood floors and it does a great job. It is just as if I’ve vacuumed and mopped. It is fairly easy to clean afterwards but i have sometimes forgotten to empty it and it’s beyond disgusting to clean later! It also doesn’t clean right to the edge of the floor, nor does it do any scrubbing as such.  Show details

Probably my biggest purchase regret – Doesn’t work well on my Lino floors and leaves a big wet muddy mark dragging after it. Is ok in carpet for cleaning and vacuuming but is really bad on my flooring. It doesn’t get close enough to the edges and so I have to go over it again with a broom and mop which was what I was trying to replace with this system. Very unhappy.  Show details

Blew up in under three weeks – Awesome for the first three weeks then made a high pitch noise and then went bang I emailed them and messaged on facebook was banned from there page for asking why I haven't been contacted customer service terrible had to go to the ACCC before they would act please check the amazon reviews and see all the terrible reviews  Show details

Excellent hard floor cleaner – Purchased on line from Harvey Norman on 26 April 2018 so got a great discount! The performance is superb. We have engineered hard wood floors throughout our three bed unit, which can't be steam mopped, plus two tiled bathrooms. This machine cleans then vacuums up the dirty water leaving the floors almost bone dry! Detergent may be expensive but… Read more

does the job and leaves a fresh smell. A bit noisy and heavy to use but it's a quality machine and we hope we won't have any problems with it. It doesn't get right up to the edges but that's easily cleaned by hand. The main part of the floor area would be the dirtiest! So we use the Bissell about every 4 weeks and do a quick vac with our stick vac in between.

This is a life saver! – Absolutely amazing! A variety of heads to choose from and interchange so cleaning the couch, the curtains and even mattresses has never been easier! I honestly don't know how I lived without it! My family pops over a lot unexpectedly so it's perfect to quickly grab and whiz around the house without worrying about cords or lugging a big heavy machine!  Show details

Love it - cleans tiles and carpet easily – This machine is excellent. Cleans my porcelain (sealed) tiles really well and also the carpet. Although it says it’s for rugs only - rugs are basically carpet! highly recommend over the Karcher (plus the Bossell has a 30 day money back guarantee while the Karcher doesn’t). My tiles have never been cleaner.  Show details

Great machine but BISSELL isn't so great to deal with – I purchased this machine in November 2016 and I genuinely like the idea of an all in one - but I am rating this machine with only 3 stars because the company has no concept of customer service. WARNING: There is a rubber seal that sits between the floor tool and the waste container. This can slide out with the container if there is some dirt… Read more

and water that causes it to stick ... and this happened to my machine. The problem was, the rubber seal fell off as I was lifting the container off and I wasn't able to find it (I suspect a certain puppy may have taken it outside). No drama - I thought I would just purchase another since I imagine it would not cost much - but BISSELL refused to assist in that measure. First of all - because it has no 'part number' I was told I could not buy the part. Secondly, while they wanted me to send the machine back, I was also advised that because they had not heard of this happening before means there is no 'manufacture defect' - and that then brings into question their 'warranty - which is a limited warranty' - which does not cover claims unless subject to manufacturing defect. On that, I was not prepared to send my machine away only to be stuck in a dispute as to whether the claim was due to manufacturing defect ... then to potentially be liable for expensive postage costs. All this over a rubber seal worth a pittance.

So - please be aware, this seal can come out and may vibrate loose causing suction loss. If you lose it - Lord help you because BISSELL won't.

Kudo's to Harvey Norman who sold us the machine. The lass from HN was very quick in making sure I was able to get a new seal ... the same day. Given there is no such part, I can only assume HN have taken one insitu.

So yes - the machine is great - not perfect but it does a great job - 'clean up' is a pain but an even bigger pain is the company that makes the machine. BISSELL is uncompromising and and wasteful. Vent over. Good on you Harvey Norman Munno Para SA.

Good but not perfect - have had 6 months and used alot – This machine is ok. I bought it because I was sick of my Norwex mop. I do like the idea of clean water down, dirty water up...that does seem to make more sense than just scrubbing round the same old water with my Norwex mop. However a few things; You can't go fast! If you are in a hurry, it's not a case of apply more pressure to the mop… Read more

handle and it'll but ok, if you go fast, your floors don't get mopped very well at all.

It doesn't get into the corners, about an inch out and the inch it doesn't get...it seems to spray formula on to it anyway and you end up with a grimy inch around your skirtings.

It's an ordeal to clean compared to an old mop whereby ripping off the pad and throwing it through the machine is all you have to do. Honestly...it's a mental thing...but the thought of cleaning it puts me off mopping my floors.

It seems to sometimes spit dirty water out behind it which drives me crazy because you are supposed to be cleaning your floors not dirtying them...

However, over all I think my floors are cleaner and once every now and then I run round with my old Norwex mop after I've mopped with the crosswave and this gets the edges and the little dirty spits.

Very good performance – I have wood floors which I cant mop or use the steam mop on, ive used just a vacuum on it for the 6 months ive lived here and it just doesnt feel like it is clean. They arent sealed floorboards and it states on the bottles of formula not to use it on unsealed floors but I used it tactically pulsing the formula onto the mop brush as to not soak the… Read more

surface as a maintenance wash and daily I will use it as a dry mop! The only things that I can say make this product imperfect is the cord, if the cord gets in the way you have to lift it up and over the cord and doing so causes the cut off valve to initiate inside the dirty water tank, and also you have to clean the filter after every use and let dry for 24hrs, if its not dry for the next use then you have to go without until its dry (winter rainy weather can cause problems with the drying of it) im looking into buying a spare filter for it but yeah, in a nutshell its a great machine for wooden floors but if you have tiles id still have a steam cleaner at hand because if you have a tough job on the grout this machine wont do, it will clean the surface but if the grout is stained or has build up of tough grime you will meed a steam cleaner then you would use this machine to maintain and refresh.

Miserable Service-No Product or Stock Knowledge – Today I tried to order a Bissell Crosswave Pet from the Bissel Outlet Shop in Victoria. As the order did not pass through the checkout I had to ring the Bissell Customer Service. Speaking to a consultant it was clear to me that the female customer service person did not have a clue about the Bissell products and about the stock situation. It… Read more

lately happens that outsourced service support personnel does not have any product knowledge nor the knowledge about accounts. In my case, the consultant was hopeless and was not able to proceed with my order resulting in the cancellation of my order for $445. If Bissell can afford to lose customers that is fine with me but I am sure it is not in the interest of the management of the company. Maybe it would be better to have a local in-house product customer support that understands plain English and would be able to assist the customer to order the right product and do the purchasing proceedings. Bissell, you lost me as a customer!

Time saver – I am very happy with this product, I no longer have to vacuum first and then follow through with a mop and bucket. I did have the vax floor cleaner but it broke down so I replaced it with the cross wave. The machine is light and easy to use, the dirty water goes into a seperate container for easy emptying. I have three dogs and a cat so I… Read more

generally mop every second day. This machine picks up all dirt/fur while mopping so my floors are done in half the time.

It doesn’t reach under all my furniture so I do need to use a mop in these areas but for daily cleaning it’s perfect

Made cleaning so much easier! – The crosswave has made cleaning my floors so much quicker. No longer having to vacuum them mop has cut my cleaning time in half. It's easy to use and does a great job. It's perfect for cleaning up after 4 young kids. Highly recommend this product and I would definitely by again.  Show details

Not so perfect as coed is too small – Hi, I just bought this recently as I have a 2 year old at home and it’s easy as it mops n vaccumes at the same time but unfortunately the cord was so small it was not covering even 1/4 if our living room and we don’t have enough PowerPoints to cover foot path and other parts of living area and as we bought it online we dint know how to use it and… Read more

it was leaking all dirty water after some time then we went to store for demonstration but even then we were not happy as the main purpose is to clean our white tiles it was not useful for us so trying to give it back unfortunately.

Cleans the floor but poor cleaning under things – This vacuume cleaner dose a great job on the carpet but is extremely difficult if you want to do under things as it dose not go low enough. The sucktion is good and cleans up even dirt but just sucks around and under things. The cord also is a tad short  Show details

SAVE YOUR MONEY!! – It works great in the middle of your floors. If that's all you want clean. Doesn't go around furniture, doesn't go under furniture, and doesn't get around edges. It sucks. It does pick up and do area rugs. That's about all it's good for. Use your vacuum and buy a Ocedar Spin Mop. Then you can get all the dirt.  Show details

Does a GREAT job, Significant time saver – Have used the Crosswave on our Tiled Kitchen and Bathroom Floors GREAT job. Also polished timer floors, what a time saver. The only issues are (1) the machine is a bit noisy but is not of great concern. Also does not clean right up to the edge of walls and Cupboards this task has to be done with a mop but considering the area cleaned the edges are… Read more

insignificant. Great cleaning job and easy to clean brushes and change for varying floor types. Saves double handling with Vacuum then clean with Buckets etc. VERY HAPPY with this appliance SO FAR.

Makes life easy – This machine is the best thing I have ever purchased, I use it nearly every day, no buckets no mops, doesn't make the floor to wet and makes the timber floor very shinny wouldn't be without it, it keeps my floor and carpet very clean and is very easy to use, very happy customer  Show details

Fantastic – I’m in love with it! I moved into a new home, this machine does carpets in the bedrooms perfectly which I dreaded as I hate carpets then I just keep going over the tiles, then over the wooden floors. It’s a miracle. The floors a beautiful and clean. Then the rest of the week I just give a quick sweep until I am ready to give another wash of the floors.  Show details

Great Product! – It saves so much time, I don't need to vacuum and then mop. The only negative is that it does not go right to the edges, which at times you need to wipe the edges. I use it everyday over tiles and rugs. There is not a lot of water left on the floor and it is ready to walk on in minutes, which is another plus.  Show details

Brilliant – This product performs brilliantly it has fantastic suction, easy to maneuver. I did an area of approx 100 sq mtrs on about 2 fills of water bottle. I purchased it yesterday & have used it twice already both on tiled floor & our rugs. We have 2 German Shepherds who wander in & out as they please with red muddy feet & shed hair daily so you can… Read more

imagine the mess. The crosswave cleaned it all up perfectly in one easy go usually I have to vacuum then mop this is just so easy thanks Bissell

Game changer! – Used it once and I’m pretty sure this is a game changer! I did a very quick pre-vac but realised quickly it really wasn’t necessary. Suction is great, floors come up squeaky clean, plus it could pick up things my stick vac couldn’t (like sequins.) Once you’ve read the instructions once everything is straightforward and simple. Cleaning is easy and… Read more

not as yuck as I might have anticipated. Machine can dry out amply so there’s is no residual damp smell.

It has a few drawbacks in my opinion: you need to carry the cord because it gets in the way, it missed about an inch around the walls, you can’t get under things as well as you might like (although no problem getting under something like a dining table) and it’s loud. Plus, the Bissell solution that you have to use to keep your warranty is really expensive for how quickly you’d go through it. I’m just going to use hot water though and am confident that will suffice most of the time. None of these drawbacks are significant I think. For anyone who has trouble finding the time to vac then mop, and for anyone with pets or young kids, I think the Crosswave serves its purpose really well.

Crosswave review – I love that I purchased this machine. Had it a few months and my carpet and floors have never stayed so clean. I have used it on my carpets and tile floors. Also have used it on my buddies hardwood floors and rugs. He had a rug outside that had been stained for years. Took me a couple times to go over it, but the stains were pretty much all gone.… Read more

The stains didn't come out 100%, but you had to truly stare at it to realize any were there. And these stains that you could see was from mud that had been on the rug for years. The only issue I have found is how often you have to change the water and empty out the dirt and water trap. I haven't dealt with any streak issues like some have stated. And the fact that I can shampoo the carpets every couple weeks has kept my carpet soft and fluffy.

Cleaning spectacular – This is one of the best cleaners I've ever had did not no my clean floors were so dirty.the shine on tiles I've never seen before.Easy to use & clean.A GREAT machine. The only thing wrong with this item is that the cleaning parts & cleaners for it are so expensive thats why i give it a 4 star . Otherwise I would have given it a 5 star  Show details