Compass

Just over a month ago I was involved in a car accident. Next day repair company quote and booking made for 5 weeks later. By the time I got home from repairer, Compass had rung to make arrangements for a hire car during repair time! I made it quite… Read more

clear to two reps that a Subaru Forester sized vehicle would be needed due to height, joints and age considerations. Pointed out that the mid sized SUV's are not suitable for me. Assured that the Debra group would be advised accordingly and 'get onto it'. Took car to crash repairer yesterday and couldn't fit in the car Compass had provided for me. Mid size SUV! I kept my vehicle for the day and took it in this morning and now have an Outlander. Big enough for sure. So repairs are delayed by a day. The company had a month to make sure that I could be accomodated, yet sent me the type of vehicle that I advised would be of no use to me. What didn't the reps understand? The repairers were sorry for the inconvenience caused but what else could they say. I believe they and I have been let down. Ray

Good experience, great car, few glitches, but would recommend – This is a write-up on my experience. Overall I give a 5 star, due to the great support over the phone, and the quality of the car I received. There were a few glitches but overall I find it to be a useful service, because when life hits you, companies like this takes care of you. Details are as follows. I got a person tapped on my shoulder when… Read more

someone hit behind my wife's car when she was driving. Obviously we needed another car to run around during the repair time, I said yes, if that is not going to cost me, which to the agent said yes (later on I found it was an incentive program, where people can refer to compass and get paid!).

So, we got the car on time, and I must agree to the others who say about excess. Mine was $3000+ as well, but fair if I made a damage to the hire car, even though would be more practical if I had a way to waive off that through another insurance, coz I don't deliberately damage anything.

One funny thing happened was that the calling person and the delivery person said I don't need to clean the car, but the email said I had to and if not I'll be charged a $150 for cleaning. So there was a communication gap there.

Then again, I got the car delivered to my door (and picked up from home as well) on time. It was a nice car (suv). Drove smooth and was able to keep up with the life's demands during those few weeks.

I kept up-to-date all the time on the repair progress as Compass asked me to.

After the car was returned, someone emailed me asking for the insurance remittance details etc. Quite personal stuff. I felt sus. Since it was about a few weeks after, I couldn't even find those docs on time. I referred back to the original conversations and reports I made over the phone and that was that. I wasn't bothered. No charges on my card either.

So, in overall, I think they're doing a good job. The quality of the service and the car is commendable. I would definitely recommend to those who may in need of an urgent replacement car.

Hire car for non faulted driver – I got couple of call from Compass Car hire, and they offered me a hire car as a non faulted driver. I don’t know how they got my phone number. As mentioned earlier post, they asked me about everything like accidents situation, occupation and many more things which are unnecessary. Also, I asked to give me reply on email, they never did it. As per… Read more

yearly review, I asked to give me a confirmation that all rental car payments are liable by faulted driver or his insurance company, in any situation I am not or my insurance company is not liable for any payments. They agreed on phone and send me agreement in that, they mentioned I am liable for all kind of rental payments by nominated credit card, they also asked my credit car details. I could not understand, if the faulted driver’s insurance company is liable to pay then why they are asking all credit card details. I am okay to give credit card details but in agreement, they mentioned i am liable to pay. After carefully reading agreement, i halt my mind to hire a car from compass car hire. Also hire rates are also very expensive just like 3 time than what I pay for my business trips.

Life Savers – I was involved in an accident on the 2/4/22 {Saturday} which was no fault of mine. My insurance company could provide me with a car but not until the following Tuesday. I was stranded 100 kims from my place! The towie suggested Compass and initially I was a little suspect of the whole proposition. The person from compass explained the procedure to… Read more ·  1

me, as I was not at fault my cost would be fuel only. I had a no excess car hire and the other driver's insurance company would be liable for the car hire costs for as long as the repairs/assessment of my vehicle took. One hour later I drove away in a MG, a little small for me but at least I was mobile. Four days later the MG was change to a Triton which suited me better. It has been 30 days and my insurance company hasn't informed as to the are doing with my car, admittedly the recent floods has had them inundated with claims. Thanks to compass I have been able to get on with things. Service from the Slack's Creek [Brisbane] has been excellent so far. Thanks again. David.

I was hit from behind in my car and at the time my son was hospitalised with cancer..it has been a traumatic time but speaking with Jessica assured me that compass were a caring and efficient company..I had to have a replacement car and compass made things easier for me

A big thank you to Richard and his staff at Compass Car Hire, Kogarah, for all your help. Thanks to MG Australia, who organised a hire vehicle. Living in Bundeena, I was desperate for four wheels, as my vehicle under warranty for repairs, was sitting at Tynans Motors Service Centre, Kirrawee for more than 6 weeks.

I had a great experience with Compass. The service was excellent- no delays, the car was dropped off for me early evening at the car repairer and the car was super clean and the make if my current vehicle which was impressive. I didn’t have to drop the car off other than at the car repairer when my car was ready to collect. No hidden extras just great service! Show details

Would not ever go with this company again don't get caught people when you are fully insured and get offered one of these Not at fault cars . If the person who has caused your accidents insurance agency doesn't pay for the no fault of your own replacement car This will be all on you ,The driver not at fault , I have gone threw months of hell from… Read more

these people and now they want me to go to court with them and if they don't get there money ,They will threaten your credit rating ,Crap SCAM. These people are like blood sucking demons .Shame on you compass . And I Have been told that they do this to slot of poor people .Don't get caught SCAM

Fraudulent and scamming company praying on elderly and incapacitated people sending final demands on car rentals with no proof that people entered into agreement to pay for this on behalf of someone else do not deal with this company as they cannot provide proof and will not cooperate or show written contract or agreement stating that a person agreed to pay for someone else's product

Not impressed – They called me to organise a car after my not at fault accident after filling out numerous forms and paperwork,at the last minute they said I was not entitled to a car and no explanation

The car I hired was for six weeks and we were very happy with Compass on every level. Staff were courteous and answered the phone promptly; the car was clean modern and reliable The experience was trouble-free and I would be happy to use Compass again if needed Show details

The hire car company has been absolutely outstanding. They made every part of hiring a car after mine was written off so easy and stress-free. They were more than happy to extend the hire week by week while everything was uncertain and changing day to day, and nothing ever felt like too much trouble. Communication was excellent, payment was… Read more

straightforward, and the staff were genuinely wonderful. Thank you to Keren and the team for turning what could have been an extremely stressful situation into one that allowed me to continue working with such flexibility. This level of service is truly rare these days. Not that I met him/her but please thank the company owner too

Great service, the people refused to pay for the hire even though they were in the wrong. They are taking the people to court at no expense to me. Hire car was new Toyota Yaris GREAT CAR EXCELLENT SERVICE and GREAT after service Happy to recommends the service Show details ·  1

Top job – I had an amazing experience with this company. The customer service was outstanding, and the cars I had were good. I was so pleased with the service I received from this business. They went above and beyond to help me get back on the road

Good to deal with – I have used Compass twice in the past six years and have always found them prompt and reliable providing me with a clean and comfortable vehicle. Show details ·  1

Don't Use. Rip off Company – No way using these guys again. They are just in it to rip off your insurance company - and they do that well. Had issues with the type of car they gave told them I didnt want it wasn't going to use it - bottom line didn't change it for another and charged Insurance for the full period at a crazy high rate for a car which was very dated and old. Stay clear. Show details

Compass hire – We really appreciated the prompt and helpful customer service. They provided us with convenient car hire immediately after the accident and went out of their way to ensure we were well catered for. Thanks compass team.

Compass are brilliant! – Compass were excellent from my very first call. Their services were such a relief and their staff went out of their way to help and were extremely polite and knowledgeable. The Tesla I was provided whilst my car was being prepared was great. Cannot recommend Compass enough! Show details

Highly recommended car hire – Great customer service! Even when I made a mistake and have the wrong date for drop off they managed to get me a car within a 12 hour period. Every representative I spoke to were professional, friendly and very accommodating. A special mention to (I think Josh) and lovely guy answering the phones for going above and beyond. Also, the rental car was very modern and clean, I secretly didn’t want to give it back. Show details

Total scam – Read the many 1 star reviews. These people are hideous scammers. My experience is exactly the same as many others here. Avoid at all costs, ignore their threatening emails. Eventually they go away, Better still don’t use them in the first place, they are absolute lowlifes. Show details

Entire experience with them left me feeling manipulated – Towed roadside after rear ended. Assured insurance of third party would pay for hire vehicle. Drove Compass Hire vehicle 2 hours home Received call from third party insurer stating compass charge above going rate and they would not pay difference - so I would be stuck with a bill. Cancelled Compass car and organised private vehicle. Ranting call… Read more

from local Compass rep - ending with me having to return vehicle 2 hours back to tow depot as Compass would ‘lose money towing it back’ Certainly not what was stated on sign up - AVOID AT COST.

Amazing Service! – I was referred by a friend to Compass. I had NO idea if you’re not at fault, you’re entitled to a accident replacement vehicle. Given Compass has been around over 20+ years, I just wish I knew about this service sooner as I seem to be a magnet for not at fault accidents! I had no issues with compass, they delivered my car and provided a like for… Read more ·  1

like vehicle. Unlike my previous experience with insurance who only give you a car for a couple weeks while your car is behind fixed, compass provide the car for the entire duration you’re left without a vehicle!

THANK YOU COMPASS

Not at Fault - replacement car user. Too early to actually rate except on present experience – Very helpful so far. I hope I can trust the confidence I have been given . “ I will not be called to share the cost of the replacement car. Review is based on - up to the moment experience Show details ·  1

Harassment, abuse, misconduct – One star is too many. This company is currently chasing us for the cost of another person's hire car. Don't believe them when they say the hire car is free (it's NOT) somebody will pay whether it be you, the at fault driver or the at fault driver's insurance company. Their misconduct is appalling. Our insurance company has directed them to deal… Read more

only with them, yet we have been harassed, threatened, mislead, flat out lied to and even had them banging on our door to try and get payment. We did not hire a car. The hire car fee's of this poor person in the same car accident as us have reached almost $5000 which is more than the car repairs would have cost... absolutely disgusting that they allowed the debt to get this high before admitting the person hiring the car was not insured for car hire. Don't believe their lies.