Etax Accountants

What was once a great service has turned into a fast, rushed, tick and flick operation. I've been an Etax customer for many years, so this isn't a first-impression complaint — I've watched the standard drop. My most recent return was handled with what felt like minimal effort and no real attention to detail. Even after speaking with a team leader… Read more

and providing the proper depreciation schedules and deductions, there were still errors holding up the lodgement. Back and forth messaging via their system is archaic, and for the part that appears to be automated it is annoying and nagging at best (nagging to sign or lodge return, without pending questions being responded to). For the rather large cost of poor management of my tax affairs, I think there is definite room to look for a better system or to just lodge myself. After sticking with them for years, I'm fed up. If you're after a rushed job and poor effort, Etax is good for this. If you want your return done accurately by someone who actually looks at your situation, go elsewhere.

Rubbish, they got all my private health insurance wrong even though they claimed it was imported. I tried to reach out and they were adamant it was correct. they said I had no return and had to pay them $85 for the return which they would normally claim out of my return. I ended up doing a comparison directly on ATO and got $1000 return which was… Read more ·  3

checked by an independent tax professional at the shopping center.

Now I wonder how much money I have missed out on because of their laziness.

I found Etax a few years ago and I am loyal to them because of their excellent service and decent returns. They make a notable effort to achieve the very best results for their customers. Show reply

My review – I was happy but I expect I will owe tax. Show 4 replies

Very convenient and easy would recommend easy to navigate, recommended to family and friends Show reply

I have used you for a few years and I know nothing about doing taxes and you always give me good information and help you are really good Show reply

Absolutely love using etax every year! Quick and extremely easy to use. Doing my tax is simple and etax has the best help information for when I get a little stuck. Thank you so much to the creator and the ones that keep this great site up and running beautifully. Show reply

Very Professional and for some people this could be a stressful process , but this guys make it easy and straight to the task at hand which is preparing my tax for the past EFY ..5 stars Show reply

I have been with Etax Accounts for several years now. I used to hate doing my tax but now it’s all done for me. Wonderful, knowledgeable Company. You would be silly not to try them out. Thanks Etax Show reply

Scammed me out of $3700+ aud when I didnt even live in Australia for 25+ years and moved back after my nasty childhood I had no control over. Thieving folk for sure.

Absolutely disgraceful. I uploaded over $10,000 worth of receipts, including work-related gifts, charitable donations, business contract expenses and other legitimate deductions. Less than 24 hours later, I was told my return had been “reviewed” and was ready to submit. There’s absolutely no way anyone genuinely reviewed that amount of… Read more

documentation in that timeframe. Even more concerning, my refund didn’t change by a single dollar after uploading all of those receipts. So what exactly was reviewed?

E-tax markets itself on maximising your tax return, but this experience suggests the receipts aren’t even being looked at. If that’s the standard of review, it’s nothing more than a box-ticking exercise.

This isn’t just frustrating—it’s concerning. People, especially business owners, pay for professional expertise because they expect someone to identify legitimate deductions and ensure nothing is missed. If my return was supposedly “reviewed” without any consideration of over $10,000 in supporting documents, it makes me seriously question how many thousands of dollars I’ve potentially missed out on over the years by trusting this service.

A quick turnaround means nothing if it’s rushed and inaccurate. I’d rather wait a week for someone to actually do their job than have my tax return rubber-stamped in less than a day.

I’ll be cancelling this return unless someone competent actually reviews it properly. Based on this experience, I won’t be using E-tax again.

I used etax for the first time. They were ok at first and saod they will take 10% of my tax return. They ended up taking over 80% off it. Don't use this company!!! They will say they will only take so much but then take alot more. Be carful

Etax Accountants have been a great help again, in helping to fill in my tax return! What seems like a daunting task becomes a manageable one. Details concerning Private Health, for instance, can be completely taken out of one's hands, which is such a help! Thank you again! Show reply

Have been going through E-tax for many years. I don’t have much to claim however where possible, the team find extra monies not claimed that are within my rights (where I wouldn’t know) for an extra return. Needless to say, any return is a bonus. And the review system they use is excellent. Show reply

I have used the eTax Accountants online service for my tax returns for several years now. The process is so professional, easy and prompt. I cant fault them and recommend their tax return service to everyone. 10 stars! Show reply

I do not recommend etax accountants unless it is a simple tax return, ie. lodging individual income tax return. If you're lodging a more complicated tax return that includes investments, side hustles, all done under sole trader ABN, then steer clear. I had to pay a late tax return penalty due to being thrown around by etax accountants and in… Read more

the end being told my tax return was too complicated for them to help with and got a refund on their 'spectacular' service.

Absolutely gone down hill Accountants are inconsistent and all have a different story in regards to claims. Your return starts off so high and drop 1000percent by the end due to poor knowledge. Better out there

Easy to navigate with helpful relevant information at every step. E tax is very good at giving hints and tips for industry relevant deductions. I would highly recommend to anyone who wants to have a go at doing their tax. Show reply

You could write: ★★★★★ Excellent service – simple, efficient and stress free I have been using Etax Accountants and found the whole process extremely easy, efficient and convenient. The online system is very user-friendly, making it simple to upload documents and provide all the required information without any confusion. The accountants are… Read more ·  1

professional, knowledgeable and communicate clearly throughout the process. Everything is handled efficiently, saving a lot of time compared with traditional tax appointments.

I especially appreciate the convenience of being able to complete my tax return online while still having the reassurance that experienced accountants are reviewing everything carefully.

A reliable, modern and stress-free way to complete your tax return. I would happily recommend Etax Accountants to anyone looking for a simple and professional tax service.

ETAX has handled my income tax account for many years. Every time it has been a most positive experience for me. Very fast, thorough and always most helpful with any problems in filling in the forms. Show 2 replies

Straight forward questions and assistance is available where needed, The ability to leave the questionnaire and then log in again back to your last answer is great. I appreciate the immediate response when a section is incomplete Show reply

I have used Etax for a number of years now and it is so easy to living in a rural area means I don’t have to travel anywhere to complete my tax each year I can do it from the comfort of my own home Show reply

One of the best and quick for beginner to lodge their tax return, they proceed fast and are very responsive if need help , I used them time to time for my entire years in Australia Show reply