Etax Accountants

Informed last year my expected return was reduced due to a change in a tax rule for my private health. This year again I received a significant reduction in expected return pushing me into paying a small amount for processing. When queried again this issue was explained to me properly and it could have been something I would have addressed last… Read more

year. I have had a few frustrating communication moments over the last few years and will most likely move to a new service for my next return. I’m not dissatisfied that I had to pay I’m dissatisfied that if communicated properly last year I could have fixed for this return.

Completed our tax return online with Etax today. Awesome service. An accountant helped through live chat, process fast and simple with ABN income. So reasonably priced too. Many thanks Etax Highly recommend P & T Fenton Show reply

Excellent with communication. Execution on point. Price is good for all that need to do, to help my life easier. So thank you very much ETAX you's really really help me and my children out in a real bind. My return was not expected for real. But definitely much needed right. So thank you all so much. We appreciated it and appreciate your guys help, support, communication. Show reply

Etax was very easy to navigate, normally its a stressful time of the year Show 2 replies

So easy – Took such a short time to complete, with the information already downloaded from previous return and guides to help re: Covid claims. Highly recommend the use of Etax Accountants to lodge tax return. Show reply

Complete my return without hesitation the task was easy, once I had my login details sorted out the rest was easy Show 2 replies

I’ve used Etax for my tax returns over the last couple of years, and the process has always been smooth. Their accountants actually review the details and check for deductions you might miss, while keeping communication clear and easy. Great service that saves a lot of time compared to traditional office appointments. Show reply

I have always hated doing my tax and have been delighted by the ease of doing it with Etax. Also the cost is minimal compared with the company I previously used. I appreciated the encouragement to get my return completed despite my avoidance. I had to laugh when I got the message to “stop avoiding doing my return”. Thank you for helping me through this process. Kind regards Lynne Power Show reply

Best way to go about tax return! Waited 3 years to get my tax back through ATO and only waited 12 days to receive it back through ETax. Amazing, will definitely be going through them again! Show reply

This company now holds the title as the most unprofessional company I have had the displeaseure of dealing with, to this point in my life. I would elaborate but I am not willing to waste any more of my time on this company.

Tried doing my refund and they changed it after I had already paid i didnt wish to continue and wanted a refund so I could do it locally and they ignored my request... I wont ve using them again I will be seeking someone locally or doing it myself

A waste of money for me. I filled the form in perfectly only to find their system does not store Capital Works claims that should be already on the system (2 years back). I was required to justify these again with Quantity Surveyor Reports. This simply wasn't possible, so I had to cancel the tax return and go back to using ITP at a much higher… Read more

cost. At least their system retained the Capital Works data. Etax may be good for a basic tax return but not for me.

Once again I submitted my 2026 tax return through etax accountants, and once again, as in the past several years, they were 100% easy and helpful. Will certainly use their service in 2027. Show 2 replies

I've used ETax before and even though my Tax return is fairly simple, as I'm a pensioner who works 1 day a week to supplement my pension, my refund was much better than I had tried on my own. They communicate quickly and kept me fully advised of the progress. Well worth the fee and having the peace of mind that your return is correct. Show reply

The pre- filled details from my managed funds has certainly made things easier and the rest of the process is simple. The reminders about the status of my return are very helpful. Show reply

It was easy to complete my tax return with eTax. The process was straightforward, and the system was simple to use. The only difficulty I experienced was accessing my desktop computer, as I was locked out and my receipt was stored there. Apart from that issue, lodging my tax return was quick and hassle-free. Overall, I had a positive experience and would recommend eTax. Show reply

What was once a great service has turned into a fast, rushed, tick and flick operation. I've been an Etax customer for many years, so this isn't a first-impression complaint — I've watched the standard drop. My most recent return was handled with what felt like minimal effort and no real attention to detail. Even after speaking with a team leader… Read more

and providing the proper depreciation schedules and deductions, there were still errors holding up the lodgement. Back and forth messaging via their system is archaic, and for the part that appears to be automated it is annoying and nagging at best (nagging to sign or lodge return, without pending questions being responded to). For the rather large cost of poor management of my tax affairs, I think there is definite room to look for a better system or to just lodge myself. After sticking with them for years, I'm fed up. If you're after a rushed job and poor effort, Etax is good for this. If you want your return done accurately by someone who actually looks at your situation, go elsewhere.

Rubbish, they got all my private health insurance wrong even though they claimed it was imported. I tried to reach out and they were adamant it was correct. they said I had no return and had to pay them $85 for the return which they would normally claim out of my return. I ended up doing a comparison directly on ATO and got $1000 return which was… Read more ·  3

checked by an independent tax professional at the shopping center.

Now I wonder how much money I have missed out on because of their laziness.

I found Etax a few years ago and I am loyal to them because of their excellent service and decent returns. They make a notable effort to achieve the very best results for their customers. Show reply

Scammed me out of $3700+ aud when I didnt even live in Australia for 25+ years and moved back after my nasty childhood I had no control over. Thieving folk for sure.

Absolutely love using etax every year! Quick and extremely easy to use. Doing my tax is simple and etax has the best help information for when I get a little stuck. Thank you so much to the creator and the ones that keep this great site up and running beautifully. Show reply

Very Professional and for some people this could be a stressful process , but this guys make it easy and straight to the task at hand which is preparing my tax for the past EFY ..5 stars Show reply

I have been with Etax Accounts for several years now. I used to hate doing my tax but now it’s all done for me. Wonderful, knowledgeable Company. You would be silly not to try them out. Thanks Etax Show reply

Absolutely disgraceful. I uploaded over $10,000 worth of receipts, including work-related gifts, charitable donations, business contract expenses and other legitimate deductions. Less than 24 hours later, I was told my return had been “reviewed” and was ready to submit. There’s absolutely no way anyone genuinely reviewed that amount of… Read more

documentation in that timeframe. Even more concerning, my refund didn’t change by a single dollar after uploading all of those receipts. So what exactly was reviewed?

E-tax markets itself on maximising your tax return, but this experience suggests the receipts aren’t even being looked at. If that’s the standard of review, it’s nothing more than a box-ticking exercise.

This isn’t just frustrating—it’s concerning. People, especially business owners, pay for professional expertise because they expect someone to identify legitimate deductions and ensure nothing is missed. If my return was supposedly “reviewed” without any consideration of over $10,000 in supporting documents, it makes me seriously question how many thousands of dollars I’ve potentially missed out on over the years by trusting this service.

A quick turnaround means nothing if it’s rushed and inaccurate. I’d rather wait a week for someone to actually do their job than have my tax return rubber-stamped in less than a day.

I’ll be cancelling this return unless someone competent actually reviews it properly. Based on this experience, I won’t be using E-tax again.