Skyscanner

Skyscanner is hopeless beyond description. I made a booking, they accepted payment then no tickets arrived. 1st they said they hadn't received payment, so I showed them a copy of my bank statement. Then they said I hadn't made the booking, so I showed a screenshot of the booking page. All I wanted was for the issue to be resolved but they were… Read more

not interested. Days later, I finally just asked fir a refund. At least the money came back. So not a scam, just incompetent.

Very Disappointing Experience with Tea Flight – Be Careful We booked our tickets through Skyscanner and were issued tickets by Tea Flight. We received a booking reference number and everything looked legitimate. However, when we arrived at the airport, we were denied boarding because the tickets were NOT registered in the airline’s system. We… Read more

immediately contacted Tea Flight and handed the phone to the airline manager to clarify the issue. Despite this, the airline confirmed there was no valid ticket in their system.

Tea Flight then advised us to urgently purchase new tickets costing $1,270.64, assuring us that the full amount would be 100% refunded since the issue was their mistake. We even received an email confirming the refund.

Trusting their assurance, we purchased new return tickets on the spot to avoid missing our flight.

Now, they are refusing to provide a full refund, claiming the original return tickets were still valid — which makes no sense because we were denied boarding due to their failure to properly register the tickets.

This has caused us unnecessary stress, financial burden, and inconvenience — all due to their error and poor service.

Please be very careful when booking through third-party agents like Tea Flight. It is much safer to book directly with the airline to avoid situations like this.

Extremely disappointing and unprofessional service.

booked flights and followed link to teaflights via their website. paid over $300 for baggage extra and the 2 airlines claim there is no baggage. the site is a scam and no ill need to do a reversal chargeback via my mastercard. Show details

Awesome for the cheapest flights – I have been using this for over 20 yrars, first as the app on my old Blackberry and now as an Android app and on the website. It consistently gets me the best flights at the cheapest prices. I always use it as the go to way to find flights. I also used it to get the best price for car hire in Switzerland, England, Austria and France on a family… Read more

holidays.

I have booked my flights within Australia and my European and Asian travel using Skyscanner.

I will definitely keep using it in the future.

Fantastic customer service, Neil is a legend! – I booked a return trip (Manchester to Brisbane) through Skyscanner. Soon after booking the flight I conceived and called MyTrip to enquire about adding my unborn child to the booking. Was advised to contact them upon his birth and was assured that he would be added without issue. He was born at end of January 2023, and I Contacted MyTrip several… Read more

times. On each occasion, MyTrip claimed that they were unable to contact Lufthansa and said they couldn’t help, just leaving me helpless and powerless with my return flight fast approaching.

Lufthansa said MyTrip just needed to call Lufthansa’s trade support hotline but MyTrip continually refused to do so. As my flight got closer I started to feel more and more panicked. A quick message to Skyscanner a week before the flight helped enormously. I had an almost immediate response from Neil at Skyscanner, who was reassuring, professional and competent and made me feel instantly reassured that Skyscanner could step in. Within 24 hrs I received an apology from MyTrip, a goodwill gesture of some financial compensation and assurance that my son would be added to our booking promptly. I cried tears of relief as I’d spent an intense week on the phone being passed back and forth between the agent (MyTrip) and airline (Lufthansa) and really started to feel that their staff were enjoying my anguish and frustration. It was awful.

Neil at Skyscanner has restored my faith in humanity. What a lovely, decent man. He is a credit to Skyscanner. I could not be more grateful for his swift and effective input.

Thank you so much Neil.

Fantastic after sales service – Booked a ticket with MyTrip on Skyscanner. Had great difficulty communicating with MyTrip to get a refund. Wrote to Skyscanner who provided the most amazing support and intervened on my behalf. They took a personal interest in my issue, and followed up on a regular basis. If it had not been for them I am convinced I would never have got a cent out of MyTrip. Show details

Search was return to Los Angeles in the month of February 2026. Every time I hit search only came up with direct flights. Multiple attempts. Ridiculous & inefficient. Show details

Pop up appeared on my screen offering direct flights from Perth to any London airport 17th June to 1st May under$1500!! Drill down Draper and suprize suprize they are $$2400 return with Virgin. What’s the point of this type of advertising, doesn’t exactly endear one’s self to skysnanner, or is it Skyscammer?? Show details

I have a really bad experience with this compagny. They took my money without sending me any booking confirmation and now they do not want send me back my money regardless I can prove the payment

You would be absolutely stupid to use skyscanner and use third party companies that don’t offer refunds during emergency weather rare cyclone that I am currently dealing with. Iv lost thousands of dollars and I’m being told if I booked directly I wouldn’t had no problem but because the v used these stupid third party companies on skyscanner not… Read more

only is my property about to get hit with a huge cyclone I am now being told I must go ahead or lose my money.

Don’t do it just to save a few hundred because you could be out by 1000 of dollars.

misssleading pricing – tried to book through globehunter for few times just to discover that they came back to me with inflated price. by checking the reviews i could find that it is common practice by them,and a lot of customers complain.for your good name please act on it as a metter of urgency

show inaccurate price, rank the scam web on top with lowest price – scam. the top ranked option is possible their partner with lowest price. the the rest results shows much higher price. actually the lower ranked results have roughly same price with the top one. I got scammed by aunt betty which is the top ranked result from skyscanner. By cancelling my booking with $0 refund. Why would i cancel it then?

Unreliable partners – Terrible app for one simple reason. It continues to feature partners that scam customers. Have a look at the ratings of virtually all third parties they use.... Super low ratings with unbelievably bad customer stories. Complete lack of integrity.

I’m unhappy with service – Booked flights but wanted to change fly out date. No request for a refund, using the same airline happy to just pay the extra but unable to do it. Very disappointing Show details

Skyscanner is a fraudulent and unreliable platform – SkyScanner directs users to unreliable third-party websites like “Kiwi.com”, putting them at risk of scams. These platforms, under the guise of offering affordable travel deals, often leave customers stranded with sudden cancellations, rescheduled flights, hidden fees, and poor customer service. Instead of finding the best travel options, users become victims of fraud, facing tremendous stress and financial loss. It happens to me .

Gogate - don’t use them – Gogate - is charging a 66AUD to remove a letter from my middle name which is clearly a typo error as per my passport They won’t let me speak to a manager unless I pay the fee. Show details

Don't trust the website at all – I actually don't trust this website at all. The companies they suggest are often either a scam or reject the flight moments after the transaction. I guess I'm lucky I use something like PayPal to pay and it is refunded. I've recently been searching for a flight from Melbourne to Brisbane as they are expensive atm and Skyscanner will show cheaper… Read more

and saying it is from the Qantas website. So, I click the link to go to the website and sure enough it is there. I then go through the process but it seems off as the website is asking for a business phone number. The website appears 100% legit. So, I search the Qantas site on another tab and those flights do not exist. Then I go back to Skyscanner and it is no longer listed. This happened in the space of 5 minutes. It just seem really dodgy. I've also had two flights paid for, been rejected by the site and then one site said, we couldn't process the payment as it is in high demand, quick pay the higher exorbitant price before it is gone. Na thanks, bought it somewhere else. Another charged me and then rejected and refunded. I don't trust buying through it at all. But it is good for showing what is available and then going to the actual website yourself to check.

Lost thousands – Booked and paid $15k for business class airfares with skyscanner and then globe hunter - total scam- they didn’t book my flights/ spent days online whereby they sent me different flights and asked for more money and long wait times- not even sure if I’ll get my money back/ who is policing this stuff?? Stay away from globe hunter!! Show details

AVOID AT ALL COSTS BRAVOFLY SKYSCANNER – Careful booking through skyscanner i’ve booked and paid in full for three flights through Bravofly on Skyscanner site. Paid in full 11.30am Sunday to fly the following Saturday no confirmation given only an email noting we are working to confirm your flights. I call 2 days later to advise I have not had my flights confirmed I said it’s been 2… Read more

days. I was told our website notes we can take up to 3 days. Well I hadn’t heard anything after the fifth day so I booked and paid through another airline. Confirmation was given within 10 minutes only to find I get an email on Friday evening 8.59pm less than 12 hours before my flights noting congratulations your flights have been confirmed. Terrible company to deal with stay clear of Skyscanner / Bravofly I guess I made a mistake by not checking their reviews. When I checked bravo flight reviews on trust pilot there are 380 1 star reviews STAY CLEAR OF BRAVOFLY / SKYSCANNER

Lack of assistance if you need help – I bought a ticket via Skyscanner. A day before departure I made the check-in online and that's when I realized they made a mistake spelling my name. I call the airline and they told me to call the travel agent. I call Skyscanner and they blame it on me. The pre-confirmation was correct and the name on the invoice was correct so how is it possible… Read more

that I misspelled my name.! They didn't even want to help and call the Airline. At the end, Qatar help me and fixed my name 24hrs before departure. I'm at the airport right now ... NO MORE SKYSCANNR! NEVER NEVER NEVER AGAIN!Lack of empathy and no interest at all in helping the customer

Traveloka worst ever customer service – Would like to give Traveloka a zero review as 1 star is over rating them. Have been trying for 6 weeks to get them to just get me a quote on rescheduling one ticket of 5 that I booked. They have been woeful in their responses, delayed responses and just pushing it back onto me to sort it out. Terrible. Just book with the airline company, pay extra but get some proper service. Show details

Kiss and Fly are liars. Do not use – I booked a flight through Skyscanner with Kiss and Fly. The flight was listed at $200 cheaper than the other options. The money was secured on my credit card and then I received an email cancelling my booking. They blamed the airline for upping their price but that’s not true as I had been watching the flight for months and the price hadn’t changed. Show details

Fraud – Never using them. They send you to third party websites like Mytrip and Go2gate which are the same. They booked me impossible connection times and said they will not honour self transfer guarantee as the flights were on time. 30mins is all I had between landing at Sydney domestic and international airport to disembark and take the shuttle which… Read more

only arrives every 30mins. Superman would not have made it! The airline vouched for this fact but the booking platform is refusing to reimburse the costs.