Thermomix TM31

THEY TOLD ME TO USE CHOPSTICKS TO OPERATE IT! My TM31 has a button which has unfortunately worn through - so I decided to write to Thermomix to work out how to fix it. Look at the response from Thermomix - I actually cannot believe it!: "With regards the issue you have described with your TM31...Unfortunately Thermomix no longer service or repair… Read more

this model as Vorwerk no longer manufacture service parts for this model (there are some external parts available on our website, ie blades, bowls, lids etc). Your issue requires a new cover plate which unfortunately is no longer available." - but get this next bit: "It is unfortunate that it has worn through but often this can be rectified by perhaps using the back of a chopstick of something that will action the button." This is a DISGRACE! A $2000 blender! 'Use a chopstick' - to poke through a hole where a button has worn through! Does this sound like a business you should be buying from? Sickening.

great kitchen appliance – I've been using my TM31 for years and years, still does what I want it to do. Just recently, I've had a consultant (no idea where she got my number from), phoning and telling me that as of next year parts and service wont be available for my model. I really need to trade my TM31 in on new TM6, they will give me $300 for my machine as trade in,… Read more ·  1

just a changeover of $2059. I told her mine is still working fine and couldn't warrant spending another $2000. Hopefully this isn't just a sales tactic

My Magic Machine – I first bought a TM21 after seeing a demo. at the Perth Royal Show in 2001 or 2. It was the shortly after Thermomix arrived in Australia. I decided I HAD to have one! I absolutely loved it and used it on average at least once a day. 9 years later I upgraded to a TM 31. I sold the ‘21 to a friend and she is still using it and it is about 21 years… Read more ·  1

old. Never bought any parts for it. I still use mine most days, sometimes 3 or 4 times in a day, and it is now about 12 years old. However I have no wish to upgrade to the new model. I have spoken to a few people who regret upgrading. I don’t really know how the whole key thing works, but I resent paying the price of a machine, and then paying an ongoing subscription to Cookidoo, the online recipe base. I have a few books and find recipes online and Youtube. I was lucky enough to buy another, second- hand TM31 and 2 bowls on EBay as backup in case mine ever fails me, so hopefully won’t ever have to upgrade! I regularly make cake and biscuit mixes, risotto, salads, soups, ice cream , sauces, fudge (to die for), smoothies, casseroles. My favourite is coleslaw- put in chunks of the vegetables, pulse for less than a second, add dressing, 2 seconds on reverse, DONE! After all this time I’m still a Thermomix tragic.

Amazing mixer – I use this model at my school Tuckshop and makes prep easier while I’m prepping other foods. Fill and leave cooking. Cooks evenly and perfect. Easy to use and I have been impressed with it and easy to pull apart and clean

The Machine is OK, But Support is Terrible – I've had my TM31 for 10 years - I actually imported it from Germany through my relatives there, which was significantly cheaper than buying it here... The appliance itself is quite good and has reliably worked over the 10 years I've owned it. My issue is with the support in Australia. Unfortunately, the bottom plate of the device got damaged… Read more

recently. It's more of a cosmetic problem, the machine itself still works well. I approached Thermomix Australia to get the respective spare part, and while they confirmed it was available, they would not sell it to me, nor tell me the price. They insisted that the machine be sent to their service centre for a service fee of AUD 150, and then the repair cost would be on top of that, BUT: They would not provide me a quote for the actual repair costs! That bottom plate can be replaced by anyone with two healthy hands, a bit of DIY experience and some common sense. So they would rather expose my TM31 to a two-way transport risk, and charge me AUD 200++ for a simple repair than sending me the part which, including shipping, would probably be no more than AUD 50. Go figure! All that was done in an extremely arrogant, patronising and dismissive manner. And of course, they aggressively tried to 'upgrade' me, by offering a discount of AUD 350 on a new model, but anyone who has the slightest idea about the second hand market would know that even the old TM31 models sell for way more than that. So in summary: While I am quite happy with the device itself, I will not ever buy any other Vorwerk product again because of the absolutely terrible support here in Australia - who try to milk every possible dollar out of you rather than offering proper and helpful support.

Bad Design for Australian conditions – I have had this appliance for quite sometime and until recently it has worked well enough but, as it was an extremely expensive purchase ($2000) and as it was only useful for a relatively narrow range of tasks I would only use it once or twice a week, I did not expect it to stop working and only be able to be repaired at a cost of $500 plus. It… Read more

cost $135 non refundable to find out what the repair cost would be. I was told that cockroaches and possibly other insects had gotten in and eaten the circuit board and had also affected the jug's ability to gauge temperature. I also noticed that an insect had become lodged under the plastic screen window. They told me I didn't keep it clean enough! This is an appliance which is supposed to be kept on the kitchen bench (which it was) and I cleaned it after every use. I agree the design and weight make the body of the machine not particularly easy to keep clean. If insects can get into the circuitry, that is a design fault and the appliance is unsuitable to be sold in Australia where, at least on the east coast, cockroaches are endemic. I would not have confidence that the newer machines are any better sealed. I have owned an ordinary food processor which had a much longer life than this machine for a fraction of the cost. I have now purchased a cheap look alike which operates just as well for $145. Let's see how long it lasts.

Machine stopped working altogether. Parts can’t be quoted until the consumer pays for machine to be sent away – Stopped working suddenly Repair costs can’t be quoted until machine is returned Expensive purchase Only used once per week Machine stored away in cupboard Hot liquids filter out when in use Poor after sales service Try to sell new machine when original machine stops working at full price! Steamer basket cracked Show details

poor customer service, high maintenance costs – Consider this before buying a Thermomix. Ours has broken down and needed servicing twice (hundreds of dollars), and has been through 3 sets of blades ($115 each). The last set lasted just 10 months and I was told by the consultant that if I was doing extreme stuff with it, like chopping cheese, then this is to be expected, ie you can expect to be… Read more

up for $115 for new blades at least every year. Factor in these costs when considering buying this machine.

TM31 great, but arranging repairs a bit difficult – The TM31 is the best but arranging for repairs is a bit difficult. My wife phoned up today to arrange to send my daughter's TM31 for repairs, and got the run-a-round wanting to know her details, when my wife was arranging repairs on her behalf and it is out of warranty. Told to take it to the local post office who will send it on, but did not… Read more

give the address to put on the box. I do not think that our local post office would get a lot of people dropping off their thermomix machines to be sent for repairs. In the past, when we phone up, thermomix would send a courier to pick it up, then later they would let us know the extent of repairs and cost, and if we agree, they would fix it and send it back, and the freight would be included in the cost of repairs. That does not seem to happen in 2020 anymore. We still don't know how and where to send it off for repairs.

Couldn't live without it! – I have had my thermomix now for just over 3 years and still use it most days. As a busy working mum it saves me so much time with cooking basic items such as soups, bolognese sauce, mashed potato and white sauce. I can also hide lots of veggies in my sauces as it chops the vegetables up so small my kids can't see them! In my opinion it is worth every cent I paid for it. Highly recommend it. Show details

Great fast food maker - essential kitchen device for a modern family – The TM31 in coming up for its 10th birthday and has been lugged thousands of kilometres for a few years in a van. For a kitchen appliance used many times a day over 10 years this is exceptional. Apart from one service to recalibrate the scales and a blade set and the consumerable lid seals this is a go to machine in the kitchen. It makes meals faster than takeaway delivery at a fraction of the price. Would buy again.  Show details

I love my Thermomix! Only wish I could Use it More often! – I've had it for a few years now and I just love how well it is built and how quick and easy it is to whip up whatever your heart desires. I really look forward to using it to its full potential when I have kids and a family of my own. Also great for doing food for parties. My favourite all time use is making butter YUMMY! I'm never buying butter… Read more

from store again. This tastes divine and cost less that store butter... it literally melts in your mouth.. store butter sticks to your mouth! Just awesome that you can also cook, set and step away... come back and it is all done! Great for people who don't have time to slave away in the kitchen. Hope I can make this machine last for another 20yrs!!

Terrible company and worst customer service – The tm31 idea is brilliant and it could have saved you time in the kitchen. But I don’t use mine and I wouldn’t recommend it to anyone. The tm31 machines are ALL faulty and have a risk of causing serious burns and injuries. Despite being unsafe there is difficulty in getting a refund. The thermomix Australia company are terrible to deal with and rude and no help at all. Save your money!  Show details

Fantastic and never felt unsafe using it – I love my Thermomix. I know about the sealing ring issue and was more than compensated with the extra bowl and new ring to cover the issue of the faulty sealing ring. I use my Thermomix mostly for baking, grinding, steaming and stirring dishes that I refuse to stand by the stove to cook for an hour. I also use it to grind wheat and seed for my… Read more

chickens which saves buying chicken crumbles. It saves me time and encourages me to cook things like breads etc that I would not normally make by hand. You can't beat it for creaming cold butter when making biscuits etc.

A real time saver and my kids have learned to use it too. When they suddenly feel like a custard and I am too tired to make it they will do it themselves and I don't have to worry about them burning the pan!

Thermomix is a disaster waiting to happen – I wish I could give negative stars. This company has been horrific to deal with from the start. They lied to me about a new model coming out and then when my lid kept unlocking itself and hot liquid was splashing out they did not inform me that they were aware that there was an issue with my machine and people were being burnt. When I asked for a… Read more

refund between 2014-2016 they denied me repeatedly and treated me like an inconvenience that they wished would go away. They are the most unethical, greedy and dishonest company I have ever had the misfortune to deal with. Do yourself a favour and buy your appliances from a store where you can return it if it is defective because this pyramid-selling scheme will burn you, literally in some cases. Consumer protection has also failed everyone who has a defected TM31 machine by not pushing to allow them the refunds we are entitled to when a product has a known major fault and does not work as demonstrated.

Unsafe product left in the houses of Australians – The product should be removed from the market and those that bought their $2000 cheese graders been offered to get their money back. TiA keeps on changing the rules and have now even asked the customers to use the product at alternative settings just to suit them. If you speak to them about the product they sends you out a green seal. They have… Read more

no loyalty towards their customers.

I bought it and was told my kids can use it yet now I can't even use it with my kids in the house. We weren't told that the new release was coming out even though some of their consultants was told that the new release would be coming out.

Too Scared To Use Anymore – G'day, Well, what can I say. I did originally think that this machine was the best thing since sliced bread... I did obtain a tm31. Now I too scared to use it in case it explodes hot stuff over me and my kitchen... Makes for a great doorstop... Sob sob sob...  Show details

Unsafe and faulty appliances left in homes - failure to recall – After waiting for years to have a thermomix, I got one as a gift from all family members and friends. We had checked with the consultant that no release was expected and were being told that nothing had been planned. The new model came out 2 months later, and to make things worse, I was advised shortly after that my machine needed a new seal as… Read more

the original one had been recalled for safety reasons.

Despite the disappointment of having an outdated 2 month old machine, I had been using it on a daily basis mostly to blend things and to steam veggies in the varoma, but also to do soups during Winter. For these, I have had to hold the machine down as it moves a lot along the bench when blended, especially hot liquid, but have been using it with my 2 yo assisting me as he loves to watch.

Fast forward to today, when multiple cases of people getting serious burns or other injuries have been brought to light, and Thermomix has been fined millions for knowing the product was unsafe and not letting their customers know, and making people sign non disclosure agreements when these customers were trying to alert the public. They are sending new TM5 machines to the owners of the machines sold and delivered with the 3 months period (so faulty machines are still in homes of families), but all the other ones, which they have identified as faulty but were sold outside the period are not being recalled. Worst, they keep advertising them as safe when more people are speaking up about being injured.

I have been using it with my kids not being fully aware of the risks, but now that I know, how coule I ever use it for its intended purposes and put my family at risk

Machine good.. Customer service poor – I actually have a TM5 and TM31. Whilst I like the product (mainly my TM5 as it is safe) for cooking from scratch, I don't feel the company has been very honest with customers. I purchased my TM31 in April 2014 (I was allocated a TM31 from a faulty batch). I was sent a green sealing ring in 2015, because as I understood the grey sealing ring was… Read more

faulty. If I had known that there was a fault with the product then I would not have purchased it. In light of the ACCC hearing, and reading of incidents that had happened prior to 2014, I questioned whether the TM31 was safe via email, only to be sent a copy and paste generic response stating that all electrical appliances, have an inherent risk of injury. While this is true, companies who are aware normally withdraw a product, like Samsung did when they realised there was in issue with the Galaxy Note 7, and suspended sales. I feel I was given the brush off by Thermomix. There are lots of good Thermocookers on the market, without going through a multi level marketing company.

Absolute Joke and ZERO customer service – Purchased my machine in 2013 and has been a dud since day 1. First my measuring cup and barons lid completely cracked and disintegrated, then it started spraying boiling hot liquid out from under the lid whilst cooking. I was scolded several times. Reported to Thermomix and didn’t even get a response from them at all. Machine completely… Read more

exploded in 2016 all over my kitchen. There was spaghetti bolognaise everywhere! Even all over my ceiling! Very lucky no one was near by. Reported to Thermomix and they took it for approximately a week to investigate further. Machine was returned to me with a note accompanying saying it had been serviced and was all in good working order.

It then came out that my machine was part of a faulty batch of serial numbers. A new green seal was sent out to me.

Kept having the same problem even with the new green seal installed and now in 2018 my lid completely undoes whilst the blades are running. I am now too scared to use it. Contacted Thermomix again and has again been sent for testing. Received an email tonight stating that again they found nothing wrong with it and apparently the lid detatching is completely normal.

Very very dangerous machine and the companies moral code and customer service are absolutely non existent! Will never give this company another cent!!!!

Problems with Machine and Customer Service – I bought the old TM31 literally weeks before the new model came out. They were very happy to sell me this old one at the full price without letting me know about the release of the new model or reducing the price on the old model. I find this extremely unethical. The only and major issue I have had is the small plastic top that sits into the… Read more

lid to allow the release of steam, pops off during cooking thus any hot liquid spurts out making a complete mess of the kitchen and if you're standing too close, you can get a burn. I have to put a wet cloth over the top to contain any mess when I use the machine but then I have a hell of a clean up of the outside of the machine. As such, I use my machine for cold cooking, chopping and shakes. Sort of makes it not worth the $$$. I just got off the phone from their support line and now have to have a service but I can either, deliver the machine myself, post the machine in a box myself or get a courier. Not only do you get a faulty machine but it's up to you to do all the running around to get things fixed after spending $$$ on the product. I find the company seriously wanting.