As Caretakers that oversees a large complex that is managed by Waratah Strata Management it is essential to have a positive relationship, clear communication and mutual respect for a positive working relationship. Our experience with Waratah Strata Management has found that they provide professional, prompt, and accurate service, managing challenging owner situations diplomatically. Despite high manager turnover (13 in 10+ years), we attribute this to external career changes and in some instance difficult behaviour from a disgruntle and delusional owner, (a nuisance on site), rather than service quality. As Caretakers we experience a positive, collaborative working relationship with their managers.