iiNet

I had an excellent experience with iiNet today while cancelling my NBN service. I spoke with Ruby, and she was absolutely outstanding. She was… Read more

patient, kind, and genuinely listened to my situation without rushing the conversation. What really stood out was how clearly and thoroughly she explained everything — including billing, refunds, and next steps — so I had complete confidence in the process.

The entire interaction was handled within about 15 minutes, and there was no pressure or unnecessary back-and-forth. Just professional, respectful, and efficient service.

It’s rare to come across customer service at this level, especially when you’re calling to cancel a service. Ruby is a real credit to iiNet.

Thank you again for making what is usually a frustrating process so smooth.

After recently changing debit card, my account was blocked despite updating payment details, I even received confirmation and reference for the… Read more

change of payment details. I'm now unable to contact customer support and am currently paying for a service that I cannot use (still within payment period with next payment due end of month). If I cannot get it sorted out asap I have no choice but to change providers!