Jarvis Walker
AWESOME Rod and reel – Fantastic rod and reel. Great value for the price and compact being a telescopic rod. Highly recommend even if you only use it once or twice. It doesn't break the bank at $20.
Excellent customer service!!! – Customer service in Vic is so amazing!! If you have a problem I’m sure you’ll receive 120% excellent customer service!! We enquired about replacing a… Read more
small part on the reel and they sent us a whole new reel!! Good old fashioned customer service!!! The rods work great too 5 stars
Pretty good line for traces and other uses – I purchased two bulk line spools in both the 60 and 100lb weight spools, both contained about 190 meters of line, however most larger reels will take… Read more
more than that amount - bulk usually means 300 meters or 500 meters...
Anyhow the line is pretty good for bulk trace making and I have found that it holds up to a fair amount of abuse quiet well, the knots tie nicely and I am happy to pay $4 than what I usually paid for trace line from Jinkai or Asso anywhere from $20 to $50 for 20, 50 or 100 meters...
All in all give it a go, its not that bad for what it is! A lot of line for the money paid, knots well, good abrasion qualities, so far so good has held up well! Bulk is usually 300 meters to 500 meters of line - these spools are 'typical' lengths
Terrible customer service – The Jarvis Walker representative in the Dandenong head office was very rude and abrupt. No decorum or respect when it comes to assisting customers of… Read more
an elderly age. The representative kept repeating 'this is our stance' on warranty; and no ounce of care even when Consumer Affairs rights was mentioned. He even alluded to the fact that we; the consumer; lied about the treatment of the product and how it became to be faulty. Appalling! Rather than issuing a replacement; which would be much less stress for the elderly consumer; this representative expected the customer to repair the faulty product themselves; even though they have no prior knowledge of how to carry out the repair of such a product? How is this even allowed! The stress involved in trying to deal with this matter has been very unpleasant. I do not recommend dealing with this business representative and I offer my condolences to anyone in the future having to deal with them for a warranty claim!