Villeroy & Boch

We have three toilets with Villeroy & Boch ViConnect 80 in-wall cisterns, installed when the apartment was built (completed mid 2021). Over the past… Read more

four years every one of them has had the half-flush stop working because the cable between the flush button and the cistern has snapped. Talking to neighbours in the same building it appears that we're not the only ones experiencing this problem. Now we're just waiting and expecting to pay for repairs to all the toilets again over the next few years. Clearly, the current cable assembly design is not fit for purpose. Not good enough from what is purportedly a quality brand.

The Villeroy Boch Subway 3.0 is SUPER PRONE TO BLOCKAGES – We just renovated two separate bathrooms, installing one of these toilets in both of our bathrooms. In the one month since completion of renovations,… Read more

both toilets have probably blocked 15 times. It is actually ridiculous. It is a genuine coin flip whether it will clear or I’ll have to spend 5 minutes with a plunger clearing the pipes.

I’ve even begun flushing the toilet once after doing the business, and a second with toilet paper, and even STILL it will sometimes block. Now we are looking at having to replace both toilets and don’t even know how we can chase up an exchange/refund given the nature of this problem. Super disappointing, especially for $1200 each!