Villeroy & Boch

purchased 2 wall hung toilets 3 years ago. Have already had a full seat replacement under warranty due to soft close failing, now the soft close has failed again (liaising with retailer for another warranty claim). I’m horrified that the soft closing cylinders on this model can’t be replaced- an entire new seat is required- that’s a shocking… Read more

design fault and embarrassing for the company from an environmental stand point. As with other reviewers complaints, the plastic stains very easily (seems like it’s porous/poorly sealed). Not what you expect at the very high price point - I first had a bad feeling when I saw the V&B stamp on the porcelain was a crooked…..I don’t think attention to detail is their priority. Unless things have drastically changed since my purchase, I’d recommend steerING clear of purchasing their toilets.

Don't waste your money., – Terrible company to deal with and products are rubbish. We paid $900 for a toilet and the pan was replaced after a month because it was faulty, not fired properly. The seat didn’t soft close. Now after 18 months the seal has gone and the water runs like a tap into the toilet bowl constantly. Villeroy and Bosch are sending a new seal but not a… Read more

plumber to install it. Never had a problem in 10 years with my cheap Bunnings toilet. Also the rim and pads on the seat have discoloured after very little use. Customer service tell me it is my fault from using the wrong cleaning products. I only use natural cleaning products. Their toilets are bad quality and service is non existent.

Worst company ever and the products are rubbish – Worst toilet ever and absolutely no help from customer care. It’s faulty and needs replacing and has never worked. Has cost me thousands on plumbers and is again broken. Customer service don’t care and treat you like rubbish. The entire Villeroy Boch products I did in all my bathrooms is crap. Better off with Bunnings crap than anything from Villeroy Boch! Expensive crap!

Villeroy and Boch toilet suite – I have purchased in total of 9 set of Villeroy and Boch Toilet suites and other products last 10 years. I moved in to my new home Jan 2020 with 4 new Villeroy and Boch O-NOVO 2.0 BACK TO WALL CERAMIC PLUS toilet suites. For less than 5 years, the inlet valve of the toilet cistern is now not working well, takes 10 mins to fill up water to its level… Read more

for next flush. I could not believe a < 5 years reputable product ( is it now ?) failed and reached its use-by date.

Another issue, CERAMIC PLUS does not work, it is good on promotion, the coating does not give further protection !

Disgraceful product with even worse Customer Service – Never again will I purchase a tap from this company. I wanted a kitchen tap that had the pull out hose which is very useful. I was recommended from the salesperson of Harvey Norman that this is a great tap and the company are easy to deal with. Wow how misleading was this. When the tap was installed it screams at you. So I lodged a warranty… Read more

call with the parent company Argent. They don't get back to you, so after chasing them, eventually they sent a plumber out only to tell me my water pressure is too high and I now need to spend more money to install a water restrictor. I advised this does not happen with other taps in the house, I was advised under the Australian standard this tap is not warranted because the rating is max. 500kPa it's in the instructions, I advised how could I know this when I hadn't bought the tap to get the instructions to tell me, the salesperson at HN didn't state the water pressure and why would I know my water pressure from the mains in the street to my house, I'm not a plumber. I contacted Argent again and asked for a refund as this does not suit. I was sent an email saying your case is closed. That's it. Absolutely disgraceful customer service and product. Wasted $400 on a tap + plumbing installation cost and the tap screams at me. Please people do not give these thieves your money, you will be ripped off.

Crap stuck on all the time despite constant cleaning – Worst toilet ever. Crap stuck on every where all the time. Worst than any 20 year old budget toilet. Stupid me paid premium price for two crap sticking bowls!!! Show details

Worst toilet seats ever – I have two V&B toilets that I installed 8 years ago. Toilets are okay but the seats are terrible. Always yellow under the rim even though I follow the cleaning instructions. The yellowing can’t be removed and the only option is to replace the seats at a crazy price for them to do the same thing again within a year or two. I’m replacing them again now - it’s so frustrating. I’ve never had another toilet seat brand that does this.

Villoroy and boch spa bath review – I wouldn’t recommend this spa brand to anyone. We’ve hardly used it, I’m taking around 15 times maximum in 3 years and it stopped working suddenly. The electrical warranty is only 1 year and we paid 10k. It’s ridiculous!! On top of that the service is shocking. Their customer service is really poor, they won’t even offer to come and check it at our expense. Please don’t waste your money Show details

Stains stains every time – The toilets are always stained and difficult to clean. Our cheap brand old ones don’t require constant cleaning. So disappointed to have 3 Villeroy and Boch toilets installed with our new home.

Never Again – The old Caroma toilet has never had a single issue but we wanted something a bit fancy for the new bathroom so purchased the Villeroy & Boch O.NOVO 2.0 DIRECTFLUSH BTW TOILET about 2 years ago. The water keeps flushing and of course the warranty is only for spare parts as Cass Brothers sold us the 5 year warranty. I would never buy this one again and the service from Cass Brothers has been very disappointing.

Villeroy and Boch subway 2.0 toilet seat review – Toilet seat stains on underside and rim. Tried recommended cleaning regime. No success. Lodged complaint with Harvey Norman for new seat. Villeroy and Boch says 3yr warranty no longer valid toilet seat is worst product I’ve seen in 50 yrs Show details

Villeroy and Boch Architectura D toilet – We purchased a Villeroy and Boch Architectura D toilet expecting it be be good quality, TERRIBLE total rubbish , its been in use for 8 months , constant staining on ceramic, seat is going yellow and not the flusher unit is not working keeps running wont shut off , we have 3 cheap toilets in the house and they have been in use for over 20… Read more

years with out any problems , so don't waste your money on this fancy brand name because is seems to be Cheap Junk

Defective toilet – I bought a V&B toilet two years ago thinking it was top of the range. It has been nothing but trouble. The internals are - in the words of the fourth plumber I have had look at it - "designed to fail". Very poor quality internal mechanism. I had plumbers out twice while it was under guarantee to fix overflowing cistern and twice since then at… Read more

my own cost to fix the same problem. Today's plumber is replacing the entire cistern. This product is probably unfit for purpose under Australian Consumer Law and I will be consulting consumer advocacy later today. Very fed up with this poor quality product.

Toilet design flaw- Makes them unfit for purpose – Purchased 2 Villeroy Bosch Toilets from E&S Trading Nov 2000. THe plumber who installed them commented at the time that we will have trouble with these as they have a 1 cm high lip at the bottom of the outlet which will act as a barrier to the flow. We didnt believe him but now we do . Every week since installation one of the two toilets has… Read more

blocked especially if there is large wastage.The plumber said that he has never seen a lip on the bottom of a pipe at it is supposed to allow free flow. I complained to E & S trading who were very good and they escalated this to Argent. They promised to send someone down from Sydney when next in Melbourne (march 2020) but have never arrived. (i assume becasue of Covid.) Service from Argent was terrible.The water usage star ating is a joke. as wehave to use multi flushes We now have to use a plunger to unblock the toilets regularly. Embarassing when we have visitors. DO NOT BUY THESE TOILETS. as they are not functional

Poor quality toilet suit and pathetic service from Villeroy & Boch – In 2006 I purchased a Villeroy & Boch Omnia Pro back to wall toilet suit with CERAMIC PLUS. Not long after purchase I complained that the toilet was extremely difficult to clean and that with ceramic plus it is supposed to be easy to clean. I also complained that the back of the rim was severely distorted and protruded so far out that every time… Read more

it was used this area would be soiled and require cleaning each time.

Villery and Boch inspected the issue and basically told me that in their expert opinion there is nothing wrong with the suit and that they are not willing to replace the toilet. They said toilets have to be cleaned. I have put up with the issues since installation and now the seal has perished and I have had to remove the toilet to replace the seal. On removal and on placing the toilet back against the wall I have found that due to the poor quality of the construction the toilet sits at least 15mm from the wall and this gap was and would again need to be filled with silicone.

As an engineer, this would have to be the worst manufacturing quality that I have seen and I consider the product not fit for purpose and due to all of the issues I have decided to purchase a complete new suit.

I would welcome communication regarding this matter from Argent Australia.

I will never purchase another Villery & Boch product.

No order number, No email confirmation, No shipping information. Just got charged on full – I purchased 6 mugs and a bowl online. After I paid in full, it shows that 'There is problem showing my order details'. As a result, I got NO order number, NO email confirmation. I checked out as a guest. Now I got charged on full and left nothing coming. Phone is no answer, email is no answer. They don't even have an autoreply. I have several… Read more

Billeroy & Boch products before. They are good. But this is definitely last time I buy directly from their website.

And I have to deal with bank dispute because I don have an order number.

Pathetic Customer Service – Ordered a cutlery set for my Mother's Birthday (to match the one I purchased for Christmas), and after 10 days from the date of purchase the tracking said it was still sitting at Australia Post interstate. I had ordered items from multiple company's on the same day and all the others had been received (David Jones within 2 business days to… Read more

Tasmania). I sent an email to customer service at Villeroy and Boch expressing disappointment and asking when I could expect delivery (Mum's Birthday was then past), and after a couple of days I received a response that looked like it had been typed by a teenager apologising for the delay - but no follow up. I have always considered Villeroy and Boch a trusted quality brand, but their customer service is completely inconsistent with this.

Chinaware, cutlery and glasses perfect - customer service is not – I have a lot of Villeroy & Boch in my cupboards, including Christmas and Easter decorations, and lots of table ware and some glass ware. It's good quality and stylish. However, customer service is terrible. Last year I had an order with two sets of wine glasses plus some Christmas decorations. The order wasn't shipped, and it took me endless to… Read more

reach customer service, of course Covid 19 the standard excuse. Emails weren't answered, and I was just lucky to get someone on the phone after endless attempts. I was told that one item was not in stock, so V&B found it appropriate to hold back the complete order and not notify the customer. I said mail it and refund the glass set that's out of stock. I'm now fighting for a refund of 47$ since December last year. My emails aren't answered, I don't bother to call. One answered my email a few weeks ago, did do the wrong credit note, since then I never heard again. I posted the invoice, order and screenshot what I had paid and what the invoice was to the email again, no answer. I will now report this to the ACCC on Monday, if I have no positive answer and proof the money has been refunded back into my card.

This is ridiculous behavour and total ignorance. V&B is on old very reputable German company, and I will still purchase their products, but I want my money refunded for goods not delivered. It's now over six month. Unacceptable.

IMMEDIATE RESPONSE – After contacting Villaroy & Boch asking for advice re replacing a toilet seat, I received an immediate response. V & B got their supplier to contact me and he was able to give me (after seeing photos of my toilet) the model of the toilet together with the name of the matching toilet seat. I am now sitting pretty!! Thanks to all. Show details

Absolute rubbish customer service worse – We brought 2 Squaro 180 cm baths for a new build booth cracked in the same spot this is an injection point on the moulding. The company basically said it was an act of God where as every tradie said look its clearly a manufacturing fault. They don’t stand behind their product. Show details

Villeroy and Boch worst toilet seats ever – These toilet seats stain continually. Turn yellow - the rubber, the seat, the edge of the seat. I would definitely not recommend anyone to buy these. The only way to get rid of the urine stains is to replace with another seat.  Show details

Need cleaning all the time – Stain easily and need to be cleaned every time u do number 2. I regret having them installed . And we don’t even have big family , just 2 people in the house.

The toilet seat paint and rubber are turning yellow – We bought 3 Villeroy & boch toilet suite 6 years ago. After 2 years all the rubber and paint started turning yellow. We called customer service and they sent 3 replacements but they all started doing the same thing turning yellow. We bought this brand but was very disappointed with the quality. We had cheaper brand toilets in our last house and 20 years later they are still white in color. Go spend your money on another brand. Show details

Villaroy and Boch Toilets – How I wish I had read these reviews before buying three. One developed cracks and needed replacing and all require cleaning after EVERY number two. The service technician’s only response to my second problem was to increase the flush but the problem is still there. Not good enough for an expensive German brand.

Don't waste your money – Bought a Villaroy and Boch ceramic casserole dish 2 years ago because i have always held this brand in high regard. However, the dish now has a large crack in it and is no longer fit for purpose. We have always ensured it was at room temperature before putting in the oven but didn't last the distance. I wouldn't spend my money on this. According to the marking at the bottom of the dish, it is made in Germany Show details

Save your money - Villeroy and Boch Novo toilet and poor after sales service – Just renovated bathroom and bought a Villeroy and Boch toilet. The half flush button also pushes the full flush button down at the same time. Could not tell if it was a full flush or half flush. Unable to open cistern to check water level it is a complicated screw method! Rang V&B customer service and they said it was normal and that the… Read more

difference between half and full flush is ONLY 1.5litres! Did offer to send plumber out but if they found no fault then we had to pay service charge!! How ridiculous when this is a newly installed toilet and has not been used yet. My recommendation is not to buy this brand toilet as too complicated, poor customer service and on reading other reviews I can expect cistern breakage problems as well! This company is living off its past glory, not progressive and just interested in sales and not followup! Most disappointed!!