Tweetycam Babies & Kids

Customer service is unbelieveabley good, the efficiency of delivery and quality of the products are amazing. I will be recommending to all my friends and family. Show details

(Review moved to the correct product) I was gifted the TweetyCam and TweetyDreams kit from my mother. When I got the TweetyDreams it was dead flat… Read more

so I charged it up. A few days later it had gone completely flat with no usage. I tried again and the same thing happened.

When I contacted support they were very helpful and sent a replacement and ask I ship back the old in the box.

However… The new device had some charge when received but I could tell it was low as it would power off. I charged it up and left it for a few days. When I tested it worked and I thought this was resolved, but in my emails to support on sending back the old device I decided to test again and noticed the battery died in about 30 seconds. It wasn’t as bad as the first device but it had depleted the battery again just sitting in the baby room with zero use (baby is not yet born).

When I advised support the new device had issues. I asked if I could exchange for a 2nd camera. I got a rather painfully scripted response about battery degradation and wifi draining the power. The device is sold as having up to 10 hrs of use and 18hrs of “standby” light only (that’s not standby). A battery should not drain so quickly with absolutely zero use.

My request for exchange for a camera was declined even though I offered to pay extra up to the current price of the 2 camera kit. No idea why they’d decline another sale.

They however did offer me a refund for the price the light was at time of sale and sent me a label via email. I just had to pay the item box.

Customer service is amazing, sent us a new camera as our original one stopped showing the temperature. However, our monitor has now stopped working after being dropped from a very low height. Show details