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Virgin Australia Velocity High Flyer

Virgin Australia Velocity High Flyer

1.6 from 14 reviews

See the Best Frequent Flyer & Travel Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • 100,000 Bonus Velocity Points on offer (see Details below)

  • Earn 1 Velocity Point per $1 spent up to $8,000 per statement period

  • $129 Virgin Australia Gift Voucher and Two Single Entry Virgin Australia domestic Lounge passes each year

  • Complimentary Travel Insurance

Cons

  • $289 Annual Fee

  • Minimum Credit Limit of $15,000

  • Minimimum Income requirement of $75,000

  • 3.3% International Transaction Fee

Reviews

Review distribution

5 star
0
4 star
2
3 star
1
2 star
0
1 star
11

Jon Pratt

Jon PrattGreater Melbourne (Metropolitan), VIC

  • 8 reviews

Ready bad - insecure application process

published

When you apply, you are asked to upload copies of sensitive documents (drivers license, Medicare card, payslip etc) to support your application. The only problem is that the upload tool on their website does not work.

So I called to ask how to get around the issue. The (overseas) agent recommended that I just attach the information to an email and send it to her. As anyone with a clue about IT knows, this is an incredibly insecure way to transmit personal information.

So I declined to email it to her. At which point they said that I had 'chosen to cancel my application'.

So, if you really want one of these cards, you need to be 100% prepared to email your personal information to a random Filipino…..

Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Card Start DateSeptember 2019
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses
See all answers

Gavin V.

Gavin V.Perth, WA

  • 17 reviews
  • 1 like
  • Verified customer

Good rewards

published

I like this credit card because it came with good rewards and offers high and often triple velocity points. The downside is that it is a long application process, average support, international fees, no apple pay and only a simple phone app. Now that I have it earning a respectable amount of points I consider no reason in changing to a different credit card. I have earned 300,000 velocity points in 18 months with the initial promo period and spending about $5000 a month.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateFebruary 2018
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases
See all answers
No-to-Virgin-High-Flyer

No-to-Virgin-High-FlyerSydney, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

The ONLY card that refuses to join ApplePay or PayID

published
Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Card Start DateJune 2017
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping and Special Purchases
See all answers
MatyD

MatyD

  • 5 reviews

Shocking customer service

published

What a waste of 2 weeks going through the ordeal of putting in a application for this card. The customer team requested further information off me twice, the exact same information. Good income, no debit, good credit score and now I've waited 2 weeks to be knocked back. After dealing with their overseas call centres I think I've dodged a bullet. Much easier companies out there to deal with

Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Main Point of ContactPhone
See all answers

Trevor

TrevorSouth East Queensland, QLD

  • 3 reviews

Good earn rate - but the customer service is terrible !!

published

I’ve had a few cards I’ve rrhw years and can say on the positive side - if you get and use this card like it says on the wrapper - it’s a great points machine. If you don’t pay on time or use things like cash advance - you’ll get burned - but that’s not unlike any other card.

The negative thing is that the customer service is provided by Citibank as some have already stated. It’s terrible. I had a disputed/chargeback - and it took 5 months!! To resolve it with the merchant. I’d take my Amex any day for the customer service.

Also no mobile web experience in 2019 - really!!?

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2017
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses and Overseas/Travel
See all answers

The reviewer stated that an incentive was offered for this review


Beware: pulls you in with balance transfer and points offer - end up paying 20.74% interest from dat

published

Nogoer

NogoerSydney

  • 2 reviews
  • 1 like

Dealing with their overseas call centre

published

Tom S

Tom S

  • 3 reviews
  • 4 likes

Painful experience, beware.

published

I hoped to earn some Velocity points by using a Virgin card to do some regular shopping, and big ticket items, around $10K per month, paying it off in full each month. Application process was OK, but they sent the new cards twice to the wrong address, no follow up calls, had to call several times. Then huge annual fee upfront (much more than I expected, can't remember accepting it), then email failures, multiple overdue fees, obtrusive phone calls at work, card not usable for big ticket items (airfares!). Paid the whole thing off today, barely 2 months after activation, wish I had never started on the whole process. That's $350 I'll never see again.

Andy D

Andy D

  • 2 reviews

Declined for a Virgin High Flyer Card - no clear reasoning / insight from call centre

published
Denis

DenisFairfield

  • 14 reviews
  • 43 likes
  • Verified customer

Disorganised application process run from India

published

Applied over a week ago, got contacted twice on the same day last week and asked the exact same clarification questions; first person had promised to call back but didn't, still haven't heard anything a week later - called up to ask what's going on and given no more information than what was shown on the website.

If this is what customer service is going to be like (and given the other reviews - it is) then I'm cancelling my application and going with a larger and more mature provider (who actually supports apple pay).


What the??!!?? Paying customer expected to do their own follow-ups!

published

Joseph

JosephAdelaide

  • 2 reviews

Decent rewards, good insurance, polite staff but clunky systems make for frustrating experiences...

published

Big Mike

Big MikeGold Coast

Virgin Money and the Indian Call Centre of Doom

published
1 comment
shopper88
shopper88

Artificer

ArtificerAU

  • 2 reviews
  • 5 likes

Worse than divorce or a death in the family

published
1 comment
shopper88
shopper88

I was knocked back by them, yet have a perfect credit history; own two properties and have over $500k in bank !!! I have a bank credit card which is paid in full each month - they will NOT give me a reason why my application was declined.

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