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Virgin Money Low Rate

Virgin Money Low Rate

1.0 from 5 reviews

Pros

  • Purchase Rate of 11.99% p.a.

  • 0% p.a. for the first 18 months on Balance Transfers

Cons

  • 3.3% International Transaction Fee

  • 2% Balance Transfer Fee

  • You can't earn Velocity Points even though this card is issued by Virgin

Reviews

1.0

5 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(5)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Rates and Fees
    1.0 (2)
  • Rewards
    4.0 (1)
  • Online Experience
    3.5 (2)
  • Card / Account Used For
  • Application Process
    3.0 (2)
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Torsten Ø.

Torsten Ø.South East Queensland, QLD

Imagine the worst customer service you've ever received, then times it by 10

published

Simply the worst. I wish I had never cancelled my Amex and gone with this company. Spent 1 hour and 10 minutes being told I was wrong about something when I wasn't. I know their product better than their own staff. Absolutely frustrating phone call, with the consultant arguing with me, cutting me off and assuming what I was saying until "Oh sorry Mr Bloggs, you are correct, I can see what you are talking about now". This could have been done 5 minutes into the call, not 1 whole hour. Irritatingly and offensively bad.

Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Card Start DateNovember 2019
Main Point of ContactPhone
Card / Account Used For
  • Everyday Expenses
  • Overseas/Travel
See all answers
Kington

KingtonGreater Melbourne (Outer), VIC

  • 9 reviews
  • 9 likes

Poor customer service. Hidden fees.

published

I did a balance transfer and didn't read the small print. Ended up paying 20% fee's on all purchases on the card up until I paid off the balance transfer.
Call centre is somewhere overseas and if you ask a question that seems even a little too complicated for them, they'll just hang up on you. Happened 3 times since I took this card out 6 months ago. Not the brightest staff and had to keep repeating the simplest information to them.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2019
Main Point of ContactPhone
Card / Account Used For
  • Everyday Expenses
See all answers
Dblk89

Dblk89Gunnedah

  • 6 reviews
  • 8 likes

Terrible

published

These cards are managed by citi finance. If you previously enquired for a credit card or loan through them, they will decline the application and won't notify you until really late. Stay away from these crooks

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auskp

auskpGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

Frustrating application process, incredibly slow and not worth the wait

published
MPG

MPGSydney, NSW

  • 9 reviews
  • 12 likes

Bad Customer Service

published

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