Purchase Rate of 11.99% p.a.
0% p.a. for the first 18 months on Balance Transfers
3.3% International Transaction Fee
2% Balance Transfer Fee
You can't earn Velocity Points even though this card is issued by Virgin
Imagine the worst customer service you've ever received, then times it by 10
Simply the worst. I wish I had never cancelled my Amex and gone with this company. Spent 1 hour and 10 minutes being told I was wrong about something when I wasn't. I know their product better than their own staff. Absolutely frustrating phone call, with the consultant arguing with me, cutting me off and assuming what I was saying until "Oh sorry Mr Bloggs, you are correct, I can see what you are talking about now". This could have been done 5 minutes into the call, not 1 whole hour. Irritatingly and offensively bad.
- Everyday Expenses
Poor customer service. Hidden fees.
I did a balance transfer and didn't read the small print. Ended up paying 20% fee's on all purchases on the card up until I paid off the balance transfer.
Call centre is somewhere overseas and if you ask a question that seems even a little too complicated for them, they'll just hang up on you. Happened 3 times since I took this card out 6 months ago. Not the brightest staff and had to keep repeating the simplest information to them.
- Everyday Expenses
Frustrating application process, incredibly slow and not worth the wait
I applied for this card based the finder.com.au website comparison of low rate cards with a balance transfer. Canstar indicated that it has some of the fastest approval times, but this couldn't be further from the truth. The credit application asks for very few details, which means repeated follow up from the company. I was provisionally approved on application, but 16 days later, I'm still waiting for a decision on my application. This makes the balance transfer option worthless as I have had to make a payment on the card I wanted to close and...now my balance transfer request will not match the actual credit card balance. Despite uploading my employment contract, the staff seemed unable to read it and called me twice to verify details clearly outlined in the contract terms. They called my employer twice to verify my salary and employment status, which was in the contract, and called me to tell me to instruct my employer to provide them information. On last contact, I was told my I would have a decision last week, but still have heard nothing. I have now written need to withdraw my application.
Bad Customer Service
I too am fed up with the very poor customer service from Virgin Money from first day I applied.
I initially applied for a Low Rate Credit Card a year ago. I was charged a $99 Annual Fee. Then a couple of months ago they called me to ask if I wanted to change to a "PayWave" card. I unfortunately agreed, but before agreeing I asked will there be any changes or additional charges. The woman I spoke to said no!!!!!! I was told there will be no changes.
So now 1 year later I get my statement and it suddenly say's I am being charged a $129 Annual F...
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