Best Samsung Front Loading Washing Machines

Samsung i am just telling you to create a better washing machein and create an washing machine with build in ai and 1500 rpm spin level and add more… Read more

functions and new feachers to the new samsung waching machine model and release the new model machine to all of the country please Samsung therefore the people who will see the new model will be very impresed and more people will buy that new product and you guys will have more money and the compny Samsung will be rich.

We also have all the product from Samsung in our home and i realy like it so far.

Disappointing experience with Samsung washing machine and after-sales support We received our Samsung 12kg Bespoke AutoDose AI Front Load Washing… Read more

Machine (WW12BB944DGH) in late March 2026. Unfortunately, we experienced issues with the machine from the outset, and what should have been an exciting purchase has turned into months of frustration.

From the beginning, we noticed that the washing powder drawer was difficult to open and did not appear to open fully. There were also noticeable alignment issues and uneven gaps between parts of the machine. The powder drawer subsequently developed a crack.

We reported these issues to Samsung in May 2026. Since then, we have spent considerable time providing photographs and proof of purchase, participating in telephone and video troubleshooting, and repeatedly explaining the problems we were experiencing.

Samsung eventually sent us a replacement powder drawer in August. When we attempted to replace it, considerable force was required, and we were concerned about damaging the machine. It eventually took two of us, together with troubleshooting assistance from Samsung by phone/video, to replace the drawer ourselves.

During this process, another issue became apparent: the pre-wash option disappeared and was no longer available across the washing cycles. We also attempted to reset the washing machine to its default settings, but this did not resolve the issue.

Despite repeatedly reporting our concerns, there was very little proactive follow-up. We were regularly advised that the matter had been "escalated to the Service Team", but we did not receive a meaningful resolution.

A further issue then occurred with the replacement powder drawer. By this point, after months of dealing with problems with a relatively new appliance, we had lost confidence in this particular machine and requested a replacement.

We also experienced difficulties with Samsung's case-management process. Almost every contact appeared to generate another reference number, making the matter increasingly difficult to track. At one point, my service information appeared to have been confused or merged with my husband's details. When I subsequently contacted Samsung, I was advised that there was no record of some of the issues I had previously reported.

Eventually, I contacted Harvey Norman, where we purchased the washing machine. Once Harvey Norman and its Area Manager became involved, the matter began progressing more quickly.

Samsung then authorised a technician to attend our home on 20 August 2026. During the inspection, the technician confirmed issues with the machine and identified additional concerns, including a problem with the touch panel and significant bowing across the top of the machine.

We purchased a brand-new washing machine and reasonably expected to receive an appliance that was properly assembled and fully operational. We did not expect to spend months troubleshooting, replacing components ourselves, participating in repeated phone and video calls, and continually following up regarding issues with a recently purchased appliance.

Given the number of issues we have experienced, and the additional concerns identified during the technician's inspection, we no longer have confidence in this particular machine. We are seeking a replacement with a new, fault-free washing machine rather than further repairs.

I have included photographs with this review showing some of the issues we have experienced.

I am also sharing this review in case other owners of this model are experiencing the same or similar problems. If you are having issues with the powder drawer, alignment of the machine, missing wash functions, the touch panel or other faults, I would recommend documenting everything carefully, including photographs, dates, reference numbers and any technician findings.

At the time of writing, our matter remains unresolved. I hope Samsung and Harvey Norman can now bring this matter to a satisfactory conclusion promptly. If it remains unresolved, we are considering seeking assistance from the Queensland Office of Fair Trading.

I hope sharing our experience helps other customers who may be dealing with the same or similar issues and encourages a prompt and fair resolution.

I also hope Samsung takes this feedback seriously, improves its after-sales support and internal processes, and ensures customers are valued and appropriately supported when problems arise. I also hope greater attention is given to quality-control processes so that issues such as these are identified before products reach customers.

6-Month-Old Samsung Washer Tub Punctured – Warranty & ACL Rights Refused (Model WW11CG604DLESA) I purchased a Samsung 11kg Front Load Smart Washer… Read more

(WW11CG604DLESA) directly from Samsung Online 6 months ago.

Recently, the unit suffered a hole in the plastic outer tub. Samsung’s service assessment claimed that a standard pocket coin slipped past the drum and punctured the tub, labelling this as "physical damage / user misuse" and refusing to provide any remedy under either their manufacturer warranty or Australian Consumer Law (ACL) Consumer Guarantees.

Washing machines are intended for everyday domestic laundry. It is entirely foreseeable that minor pocket debris (such as a coin or button) will occasionally enter a wash cycle over an 8-10 year lifespan. A design where a standard coin can easily bypass internal seals and cause catastrophic structural failure to the outer plastic tub after just 6 months demonstrates inadequate seal tolerances and a clear design flaw.

Samsung expects consumers to pay out-of-pocket for expensive tub replacements on brand-new machines rather than honoring statutory rights under ACL Section 54 (Acceptable Quality).

I have formally disputed this refusal and will be escalating the matter to NSW Fair Trading and NCAT if Samsung does not honor statutory consumer guarantees. Be cautious when buying Samsung laundry appliances with plastic tub assemblies.