Secretlab Furniture & Bedding

UPDATE: Their response: 'As shared by our support specialist, your situation seems to be a result of natural use over time, as the foam gradually… Read more

adapted to the user's body shape and posture. As a result, replacements are usually chargeable — a practice similar to that in most other companies.'

'if you'd like to refresh the seating experience, we’d be happy to offer a replacement seat base at A$252.'

After asking for further escalation:

'I regret to inform you that the best we can offer at this time is a replacement seat base at a subsidized price of A$180'

ORIGINAL REVIEW: Not worth the money. Causes discomfort and pain from sitting even a short duration (<1hr). Warranty is useless, as support day nothing wrong from the video i provided but i can but a new seat base for 250.. no chance.

Poor product which looks cool, doesn't function as a gaming or office chair backed up with a worthless warranty and canned response support team.

I hesitated for a few months given the price but it’s worth every penny. Fantastic quality product accompanied by excellent customer service. The picture below is of the box for the cable management system. Show details