Best Westinghouse Induction Cooktops

I purchased this less than two years ago and after eight months the device would constantly start beeping randomly for no reason; when it hadn’t been… Read more

turned on, & in the middle of the night. It would also shut off halfway through cooking and sometimes shut off for a few days at a time. It took me six months of arguing with Westinghouse mostly via their customer care line (who are not trained to go off script & it seems impossible to get to speak to someone who understands the product and is local) & they finally replaced the cooktop. The replacement has been in my apartment for seven months before it turned off one day and has never turned on again. Since then I have been trying to get Westinghouse to pay attention to the problem as I currently live with no cooktop, however they have ignored me. They will not speak to me. I’ve asked multiple times to speak with people. They do not care. I have never regretted buying a product so much. Two brand-new cooktops & alot of inconvenience along with periods of not being able to cook. Neither even stood up to the bare minimum of its operations and the lack of service from this company is appalling. The current line they are feeding me is they found traces of a cockroach which takes it out of warranty. I don’t know how they think a product like this in Australia is never going to have a cockroach throughout the lifetime of an oven. My building is pest free and has regular pest control. It does not have a cockroach problem however they managed to take a photo of a cockroach shell which may have been there for years. I am also being told to pay a service fee for them to come out and tell me they can do nothing after a seven month oven dies that should be under warranty. Do not purchase from them because if you get a faulty product, they do not care and they will put you through the ringer to get a replacement. The only reason I am giving up is because I don’t have the time and I think they rely on this. I will find a different brand that has no association with this name and I’m sure it will save me a lot of inconvenience when I’m cooking at home. The water might boil as fast as they claim the cooktop might only beep when I’m pushing the buttons and it might last more than seven months before it goes faulty.

Poor quality of product. ‘Overheats’ with error E5 on left hob constantly at even 800w and the ceramic plate itself is nowhere near hot. Using all… Read more

good quality induction cookware. Must be an overly sensitive safety cutoff. Contacted Westinghouse who seemed disinterested. Returned to store for a refund.

Purchased an ikea portable hob and have had no issues which confirmed for me that it wasn’t anything I was doing wrong.

Also, despite the brand name being Westinghouse, this is imported by a distribution company and is not all that closely related to Australian made Westinghouse products. It’s basically a rebranded generic product which is reflected in its poor quality and performance.

Six Weeks Without a Cooktop! I am extremely disappointed with Westinghouse and the way they have handled a fault with our brand-new 90cm induction… Read more

cooktop.

The very first time we turned the cooktop on, it displayed an E9 error and could not be used. We contacted Westinghouse customer service and, after dealing with an overseas call centre, were given a ticket number and referred to a technician.

A week later, we were told that the technician did not service our area. Westinghouse then referred us to another three technicians before finally finding one who would accept the job. When the technician eventually inspected the cooktop, he identified it as a software issue and said he would submit a report requesting a replacement.

Another week passed, so I contacted Westinghouse again, only to discover they had still not received the technician's report. By this point, a month had passed since my original complaint, so I requested that the matter be escalated. I was given another ticket number, along with an escalation ticket, and was assured that someone would contact me within 24–48 hours. A week later, I am still waiting and have heard absolutely nothing.

Six weeks after purchasing a brand-new cooktop, we are still without a working stovetop. What makes this particularly disappointing is that we paid a premium for Westinghouse compared with some competing brands because we trusted the name and expected better quality and customer service.

I have been loyal to Westinghouse for more than 40 years and have had numerous Westinghouse products in our home. I always regarded it as a trusted Australian brand, which is why this experience has been particularly disappointing. The issue itself is frustrating enough, but the lack of communication, repeated referrals and failure to resolve the problem within a reasonable timeframe have completely changed my view of the company. After 40 years of loyalty, I doubt I will be purchasing another Westinghouse product.

Have had 2 of these units. After having had both European (Miele) and Westinghouse, the quality and features are the same however the WH is less than half the price of the Miele. It's a no brainer ! Show details

Made in China Westinghouse junk – Installed in new Perth home July 2017. Total power failure January 2021. Electrolux tech quote to repair parts over $1300, not including inspection… Read more

and service fees. needing all PCBs to be replaced. Electrolux want pre-payment for all parts before attending to repairs. We will replace with another European brand and avoid Westinghouse Electrolux made in China products.

Good Appliance but My stars didn't align with the dreadful Westinghouse customer service person! – Purchased this product from Harvey Norman, was told the cut-out was EXACTLY the same as the gas cooker it was to replace (Fisher and Paykel CG603… Read more

Series) and on paper they both are the exactly the same 560w x 490 d. I'd checked the gas was disconnected safely, called an electrician, made a day/time to fit this off. When the sparkie said 'I can't fit this as these two black screws stick out an extra 5mm, so I'll have to angle grind your bench to make it fit and it may break '. I knew I was in trouble. Shown the two black screws tried to call to find out what to do but didn't get through quickly enough so gave up (paying a tradie an hourly rate), allowed sparkie to do his thing he seemed certain. When I returned to Harvey Norman the sales lady I'd dealt with was most surprised to learn of the issue. She showed me how easily the display model sat into the same size cut-out, there was nothing that obstructed the insertion. The instruction booklet was little help, as the screws are not shown on there at all (why give a diagram that doesn't represent what you are actually installing in full I asked the man from Westinghouse customer service what those screws were in the position for and why didn't they show up anywhere on the booklet? He told me this is a booklet not just for that model but 6 models so they can't all be shown, he said the screws hold it together and the extra amount they stick out would have been calculated into the size of the cut-out...not helpful and not so at all (nor was his attitude) I have to say, he did not care to hear any of my issues. I asked to speak to a supervisor and was told one would ring me back in the afternoon second day, I still haven't had that call back Lol. The appliance itself (having paid the extra money, suffered the inconvenience and cleaned the mess up) is performing well enough to make me happy for now. It's been working around 9 days now an I'm happier than I thought I would be as I had loved the gas but this is very fast to heat, looks good and now that I've got the hang of it there's little difference, luckily even my existing pots work with the induction but after this I'll never buy Westinghouse again (thought it was a mistake, I'd heard bad things about them before but now know for myself :).

Never will buy Westinghouse ever again! – Bought the same cook top and it has been out of my bench top more than in.At 10 months in, apparently only designed to have 2 elements working on… Read more

high at once and the others wont work at all as they have "Shared Heat". No where in the owners manual is this stated and I've been told this is not a warranty issue but the way they are designed. I will never deal with or buy another Westinghouse product again and will indeed spread the word.